I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(…read more I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(

Update: Urban Optics reached out to me and adjusted my bill for the items I was told my insurance…read morewould cover and processed a $291.40 refund to my card. I appreciate their professionalism in this regard.

The team is very welcoming and extremely helpful. Oscar was the one who assisted me. I was in town…read moreand needing some contact lenses since I happened to lose one. They accepted my insurance and I was able to get something immediately and ordered. Quick service and well kept office.

I really enjoy this location, very friendly and professional, stocked with wide variety of frames…read morethat made it fun and easy to choose from. Oscar went beyond to make it this experience easy for us, highly recommended.

By far the most enjoyable experience I've ever had at an optometrist. The staff and doctor made…read moreeverything from scheduling to picking up glasses a super enjoyable experience. The office is very clean and the doctor went above and beyond by recommending supplements that would support eye health and possibly reduce migraines. They delivered pleasant, convenient, and high-quality care, I'm glad they're here in Goleta.

Well, went in for a much needed eye exam. I was able to book probably the last available slot in…read morethe day. As soon as I got there the girl had the questionnaire ready to be filled up. Which I did. And right away I was walked into exam room. The optometrist started the exam and asked some questions, since I hadn't had an exam since I had my lasik surgery years ago, he suggested to get the extra check ups, eye pressure... but he didn't push he just suggested and I did decide to do it. Great customer service, knowledgeable. We tried different contact lenses until the third pair was tried, and that was the best one. Very patient and not rushing the exam, answered questions I had. And he gave me prescriptions for both eyeglasses and contacts, without me having to ask or him pushing me to buy glasses there. Will definitely use this as my future exam place!!

Kathryn Waters is knowledgeable, personable, and thoroughly professional. I very much prefer her…read moreservices to those of the obviously throughput oriented Costco staff. Unfortunately, Kathryn will be closing her Milpass Street office in February 2024.

How special it is to know a doctor who really Cares for…read morethere patients well being. This doctor is a gem, Santa Barbara is lucky to have such a educated and empathetic eye Dr. I came to her office nervous, as I am a nervous person with any doctor related issue. She was so understanding and helpful, it was easy to communicate my needs and wants to her. She made the whole experience painless and educational. Please don't hesitate to try this amazing kind hearted Dr!

Unfortunately, repeated interactions with the front desk have been consistently unfriendly and at…read moretimes rude, which ultimately led me to change providers. I would recommend Dr. Burris, but be aware that the front desk experience has been a significant challenge.

I saw Dr. Natalia Santizo after struggling for months to update a complicated monovision gas…read morepermeable contact lens prescription. Two previous optometrists had left me frustrated with inadequate lenses and/or extremely costly bills. Dr. Santizo was incredibly professional, patient, and competent, determined to get it right. I have never had such a thorough exam or detailed explanation of my eye health and vision challenges. I am incredibly impressed and would highly recommend her!

Front desk is the worst! More than 2x now they have scheduled follow up appointments - I put the…read moreappointment in my phone, and then they unilaterally change the date.

In case you can't have an appointment withDr. Joanne, rest assured her husband Tem is excellent…read morealso, thorough, helpful, had good ideas for alternatives to an eye issue. The entire staff is professional, also handy parking is in the back. Recommended highly.

Go here if you want professional courteous service and your best vision possible. I came here on a…read morefluke as they were able to get me in right away if I could be there in 20 minutes. They also had my new glasses ready for me in under a week as I am about to move away. My eyes are very happy now and the issues I had with my last Rx are long gone. This office is top notch.

I had an emergency and felt I needed to be seen and Dr Mietus came in on his day off to see me. I…read morehave always enjoyed Dr. Mietus and my whole family sees him. To come in and see me on his day off is just not the type of customer service you get anymore and I really appreciate him and his staff.

My wife's eyeglasses broke while visiting Santa Barbara. We walked in to have them do a quick…read morerepair. These guys are great!! Ricky and Daniel are the best! 5-star customer service. Probably 6-star. Thanks guys!!

Purchased a pair of glasses and a pair of sunglasses on Saturday. I called them Sunday and asked if…read moreI could come in on Tuesday to get them refitted. They were very nice and my glasses were fixed quickly. They have a buy one get one offer and also give an eye exam free if you purchase the glasses there. I highly recommend! Stephanie Cummings

I honestly cannot believe this eye doctor sees kids. His bedside manner is terrible. He came…read morerushing into the room, did not introduce himself, and then wonders why a two year old is crying. He didn't bother to do anything. He didn't grab a toy, try any distraction tools, literally did nothing. He just said well he is crying, bring him back in two weeks. Then, I got a bill for $290. Do yourself a favor and stay away from this office. There are other eye doctors who are much better with kids and charge far less! We had seen Dr Yin there previously and she was amazing.

I trust this Dr he is very smart knows his stuff is very meticulous, but the wait times here are…read moreridiculous you wait in the room more than the actual appointment the appointment is literally less than half hour. I didn't like the approach the dr had once felt it was bit insensitive but lately he's been ok and nice. I recommend him cause of his specialty on eye issues the office is kid friendly which makes it less boring for the kids that have to wait. The staff is ok there was a receptionist that worked there a few years back she was very nice but not there anymore.

I want to recommend the greatest eye doctor in the world! Dr. Doug Katsev!!…read moreMany years ago I had the privilege of being referred to Dr. Katsev! I was so tired of wearing eye glasses...I did not like contacts! I had a stigmatized eyes!! He proceeded to suggest that I was a good candidate for Laser eye surgery! This was the best day of my life! I had 20/20 for many many years!! Awesome news that he has his own practice now! CONGRATULATIONS! Love Bonnie Brooks

I had a simple successful upper blepharoplasty but developed a serious complication that was not…read morethe fault of Dr. Katsev, I was released from the emergency room with the understanding that I would see Dr. Katsev the next day. His office was over crowed and running way behind. Staff did not document incident and download CT scan. Dr. Katsev was completely unable to address issue and treat the complication, definitely on the defense. Last check up he had no recollection of issue and would not discuss lingering problem. Don't recommend this practice, no back up for emergencies just his cell number.