Yesterday and today visited several shops for a flat tired everyone had something to say and here…read moreWao , now these shop is amazing I went there these week their info, on everything and the work they do is VIP

I went to check this place out because of their great reviews but I left feeling disappointed. This…read moreshop had major "bro" vibes, which might work for some people, but it was intimidating and uninviting for me. Being newer to the bike scene, the store felt overwhelming as none of the bikes were clearly labeled, so I didn't even know where to start. I wandered around feeling kind of lost, and no one really offered help or even acknowledged me. The staff seemed to expect that you already knew exactly what you wanted, which just added to how overwhelmed I felt. I'm sure they're knowledgeable and great if you're already deep in the cycling scene, but if you're newer or looking for a more approachable, inclusive vibe, this might not be the place

Jason is knowledgeable and easy to communicate with. As with most bike shops, there can be a little…read morewait for repairs, but I had a smaller issue that I needed some expertise and Jason did not disappoint. He adjusted my derailleur and got my Campy groupset shifting smoothly as it should. I was in and out in less than 10 minutes. He also answered some general questions around gravel riding and tires and upgrades I was looking into. Overall, Jason will be my go to bike mechanic for as long as I live in Maryland!

I noticed that my rear axle was broken on my vintage road bike with Campy components. Vintage…read morecomponents and parts are very difficult to acquire due to age and lack of available stock. I was referred to Service Course by Civic Cyclery in Belair. I couldn't be happier! Jason is not only knowledgeable, but goes out of his way to answer any questions you may have and will go through great lengths to make you a happy customer. He was able to find me an axle at a very affordable price and had my bike back on the road within 2 weeks. Service Course is now my go-to shop for all my bike repair needs. Job well done Jason!

My boyfriend wanted to get me a gravel bike for my birthday, and being a girl, obviously one of the…read moremost important factors was how it looked. We went to every bike shop in Albuquerque, and when we originally came in to Fat Tire I saw a bike that was slightly out of the budget. We talked a little with the girl that was working (didn't get her name, but she had a mountain range tattooed on her forearm). She was super nice and chit chatted with us a little (while multitasking) but we left to see if we could find something similar online. After searching and searching, we went back to Trek because they had a bike in a color I hadn't seen and wanted to look at. Our experience there was awful and the color was not what it looked like online so we went back to Fat Tire to look at my bike again. Not only did they work with us, they were super nice and accommodating. It was busy that day, they were all running around trying to help everyone and they really sold us with their customer service, so much that my boyfriend bought himself a bike as well. They made suggestions for additional items without pushing reasons why we needed them. I hate a pushy salesman, but I also really hate being ignored. Fat Tire's team is that perfect in between - great all around, helpful and knowledgeable, but also let you look around while you make a decision. Definitely recommend them over the other guys!

I too k my road bike in to be serviced. I was given a date that it would be done. It was not done…read moreand the parts had not been ordered. 5 days later, I get the bike back and only half of the service was done. including not tightening all the screws. I almost went flying over my handlebars. I would expect everything to at least be tightened for 200 dollars. I will not go back again. sincerely, long time cyclist

I'd heard this was a busy era for the cycling industry, and my last two visits to this bike shop…read moreconfirmed that yes, people are pedaling everywhere right now. Apparently, as soon as people started sheltering, the phone at this shop started ringing off the hook, and it hasn't stopped. Just recently they began getting moderately priced ($500-1K) bikes back in stock, and ordering specialty parts remains a challenge. Far as I can tell, it's all hands on deck; there were almost as many employees working the floor and shop at this location as there were customers, and the place was hopping. I came in for a quick tire repair and they finished the work in about three hours, impressive. I found the entire experience Covid-friendly, spaced and sanitized, and finally -- finally -- they updated their credit card system, a smooth transaction across the board. There's never been a better time to ride!

These people are great. We did a couple demo rentals with them of some ebikes. One of them didn't…read morehave the battery for the shifter - I feel like it was an understandable mistake - they were busy. They offered a free demo to compensate. The staff is easy going and friendly and the bikes are great to ride.

We rented ebikes this afternoon from Kickstand cycles and it was a wonderful experience! The bikes…read morewere in great condition and the staff was super friendly and helpful. I would highly recommend renting from them if you are in the Albuquerque area. The trail along the Rio Grande is a fun place to ride.

I bought my Rad 3 bike from Kickstand Bicycle Shop and paid for it in full 403 days ago…read more More than a year later, they still have a key that belongs with the bike I purchased. Their solution? They told me I either need to come into the shop and physically pick it up or pay them to ship it to me approximately 10 miles across town. Here's the part that makes that especially ridiculous: I have already gone to their shop FOUR TIMES, and they did not have the key available for me on any of those visits. So after four wasted trips, I called the shop. Instead of simply acknowledging the problem and finding a reasonable solution, the employee repeatedly talked over me and argued with me, insisting that I would have to pay to have the key mailed. When I questioned why I should have to pay additional money to receive something that was supposed to be part of a bike I had already paid for in full, I was told, "That's store policy." So I asked what I thought was a pretty obvious question: Was it also store policy not to give the customer the complete purchase when they bought it, and then charge the customer to receive the missing piece when the store eventually "found" it? Apparently, I'm expected to accept that explanation. Let's recap: I paid for the bike in full 403 days ago. The key should have been provided with my purchase. I have already traveled to their shop four separate times, and they didn't have it. They have now "found" the key, but instead of correcting their mistake by mailing it approximately 10 miles, they insist that I either make a fifth trip or pay them more money. This is a bicycle key. It weighs practically nothing. Put it in an envelope, add postage, and mail it to the customer whose property you have been holding for more than a year. What makes this worse is the attitude. Mistakes happen. A business can lose something, find it later, apologize, and fix the problem. That would have been the end of it. Instead, Kickstand Bicycle Shop managed to turn a missing bicycle key into a 403-day ordeal involving four unsuccessful trips, an argumentative phone call, and a demand that I pay additional money to correct their mistake. "Store policy" is not a magic phrase that makes unreasonable customer service reasonable. I paid for the entire bike. I should have received the entire purchase. After this experience, I would have a very difficult time recommending Kickstand Bicycle Shop.

We rented again from Gator this week, my wife and I, two bikes for road riding in and around…read moreAlbuquerque. This is the fourth time we've rented from him going back to (I think) 2012, even before he had the physical store site, during our periodic visits for a winter/spring warm up. Obviously something keeps us coming back to rent with Bikesmith: * They definitely have the best rental bikes in town if you want to do a reasonably serious ride; * Gator goes out of his way to make sure that things are right; just a likeable guy in general.

Did not show for our appointment, guaranteed by a credit card…read more Has not replied to numerous attempts to communicate since Would recommend not trusting this person Where do all the good reviews originate?

It's really nice to have a business come to you. Willy and…read moreMegan were great! They adjusted my new bike to fit my needs. They were very knowledgeable and caring. They offer a great service. I will recommend to all my bike friends.

I placed a question in yelp and Willie responded almost immediately, he not only gave me the answer…read morei needed he let me know what else I could and should do with my bike. If that's not enough he and his partner met me to pick up my bike explained all the repairs and upkeep he'll be doing then gave me a quote with everything i had chosen to have done the same day (same hr.). But wait there's more, he was done by the next day and met me again to deliver my bike. He is definitely someone to go to for bike repairs. ( I said his partner, but it's actually his wife and she is pretty awesome as well). List of what i had done: New bigger more durable tires and tube's Maintenance on gears sprockets etc. Some protective stuff that i don't know the name but its great. Brake adjustment And a few other things that I don't know the name, but i don't need to because he did. Great service, great personality, pleasant people.

We were looking for two new bikes. We didn't want to spend thousands, but also didn't want to get…read moreWalmart bikes again either. We decided that about $300-$350 was our goal price for each bike. We called around and most bike shops were not selling anything in that price range. A few shops had used ex-rental bikes for $449, another had bikes for $600 but they weren't in stock and they only had 6 gears. When we called Northeast Cyclery, we expected to hit another dead end and were thinking we would end up buying from Wally World again. However, helpful guy named Wally (see what I did there?) answered our call and said they had plenty of bikes in stock that were in our price range. Woo-hoo! When we arrived, he had a $150 used bike ready for a test ride. We left an ID and credit card with him and took the bike around the neighborhood. It was a good fit and the bike was very solid, but I decided maybe I wanted a different style. Wally was happy to help us find just what we needed and we rode about 5 bikes before deciding what we really wanted was a hybrid style. Wally did not try to pressure us into anything -- we did end up buying bikes just over our budget, as they had a super comfortable hybrid bike for $399 that was too perfect to pass up. After switching the seats around for us so we could have the exact setup we wanted, Wally explained how to remove the front wheels to make it easier to load and unload in our car. They mentioned to bring the bikes back in about 90 days for a free adjustment, and that they adjust bikes for life at no cost if purchased new from them. The shop had a steady flow of people bringing in their bikes for repairs and advice while we were there. It was well organized and was welcoming to newbies like us who didn't know what we really wanted. They had a small used section with bikes from $150 and up. The majority of the new bikes were $300 and up. They had a nice selection of accessories and gear, and the prices seem decent compared to what we had seen at the big box retailers. Based on the no-pressure and helpful sales and the great bikes we left with, I would definitely recommend this bike shop.

Incredible talented Bike Repair shop. I have bought several bikes over the years what sets them…read moreapart is their customer service. Recently I took a bike in for repair after the chain broke and damaged the bike. Broken chain, wheel needed to be repaired, broken shifter, brakes adjusted. New seat post and because they were unexpectedly closed on the day I was to pick it up, they fixed grinding in the wheel hubs at no cost. They go above and beyond and if they find additional problems they will call to authorize repair. Highly recommended!

Exceptional! To start, the website was user friendly and making an appointment was very easy. The…read morebeeline bike van showed up at our house on time and we were warmly greeted by Mark the bicycle mechanic. Mark was friendly, very knowledgeable, and brought with him a wealth of experience. Mark was so helpful and showed us how we got into trouble with my brothers bike in the first place. This was important, as we can avoid this type of brake repair in the future. Prices were very reasonable and not having to take the bike back and forth to a store front was wonderful! Mark was also knowledgeable on the best places to ride in our area and took the time to discuss with us where would be best for beginner trails etc. We will be using Mark's services from here on out for all of our bicycle repair needs. Thank you Mark!

Great service! My bike had no been ridden in over 5 years and after Marks splendid repair and…read moreservices my bike was all ready to go! Great customer service! I would recommend his services to all! Great job! Five stars!