We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

From the owner: Here at Crown, we believe that we are very different from most small independent dealerships. We…read moreare a locally owned and operated dealer with over 20 years of experience selling & financing cars in the Charlotte area. Currently we have four locations to serve you; in east Charlotte located on Ashley Road, in north Charlotte on North Tryon Street, in Rock Hi, South Carolina, and in Richfield, North Carolina. We offer great late model used cars and easy on the lot financing that guarantees you lower down payments & affordable monthly payments to fit your budget regardless of credit history. Every vehicle comes with its own Car Fax report as well as an optional Extended Service Warranty covering your vehicle for anywhere between 6 months and 36 months and discounts of up to 25% on service, parts & tires at our state of the art Service enter. We even offer a vehicle upgrade program which will offer you a better vehicle and complete refinancing after you have made 2/3 of on time payments due under your contract. Here at Crown we guarantee to treat you like royalty, where we offer cars and credit to everyone!

I am looking forward to my service at Honda Cars of Rock Hill. It is time to complete several…read moreservices on my 2022 Honda Civic including a transmission fluid flush. Booking was easy and so far costumer service has been great. I was able to get quotes for all upcoming services and automatically offered coupons listed on the website. I will report back when service is complete.

I wish I could give a six star review because this place has exceeded my expectations in every way…read more From the initial purchase to the interview service check-in's they have all been smooth and easy. If you're thinking about a Passport/Pilot I would recommend you go in a drive one and ask for the Bulldog, aka Mr Morris. So many great features to like about this vehicle, the biggest being SAFETY! So many safety features and when you have your 4 Grands, that is the prime mission! I just turned the appropriate mileage to take it in for the oil change and service check. I made the appointment on-line which was smooth and easy. I like those 7:30a appointments. The Staff was ready and waiting and once again I interacted with Jack. Very professional and a nice man with good comm skills and great manner. I was having some trouble with the rear hatch sensor. It's activated when you wave your foot under it. It worked when I first got it but it's been about a year and I don't use it that much. Jack brought the 'expert' in and he demonstrated a technique I wasn't aware of. It works, now that I know the technique. An example of their attention to detail and my concern about an important but rarely used feature. I've never once regretted my decision to purchase this vehicle.

Had to go into the work area to look at an issue. I was impressed at how clean and organized…read moreeverything is. That's always a good sign about the quality of work to expect. The customer area is still below average but I liked what I saw in the work area.

I received an oil change and tire rotation with a coupon and I was able to get my battery serviced…read moreper the recall. Excellent servicing.

(4/9/22) It's time for my wife to lease a new Forte. We've been here since 11:45am. It's now…read more2:00pm. She's still signing paperwork. It's like the never ending story here. There were only two colors available for lease, orange and white. She chose white. I'm just here for the experience. I don't get out much these days. I just wish it would be over and done with so we could do something more interesting.

I wish that I had read the Yelp reviews on this dealership before I bought a car . I haven't had to…read morefinance the car in 25 years because I buy most of mine outright . Well I started my own business and I had to have a reliable car so I figured I'd give financing a shot . I walked in there and the salesman pressured me so hard I literally felt like there was no other chance if I didn't buy this car . He told me this car was a one owner car, that turned out to be Avis Rental Car. 9 months after I bought the car I had to install a new transmission. There were a few electrical issues that started 3 months after I bought the car. My high beams stopped working and the recall did not include my vehicle I sucked it up because it was my fault for not doing my due diligence. Anyway, I had to fix a few things but after the trans was fixed, she did pretty well. 3 weeks ago, because a deer just had to jump across the road, I side swiped a bridge to avoid it. Can't help instincts. So I still owe on this car and, of course, insurance didn't cover the full amount owed. I figure maybe with the measly 7 grand they decided my car was worth, I might be able to pay off what was left and just get a salvage title. The engine and trans are fine. Its mostly just cosmetic. I call Kia Finance only to be told I signed a contract (READ IT ALL OR HAVE A LAWYER DO IT) that help.me accountable for the entire contract. There was no buy out available unless I paid the remainder in the car which was about another 8 grand. I know I was naive but talk about a predatory company. I had never heard of paying all the finance charges if you paid it off early. Definitely many lessons learned on this adventure. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. I get that car salesman are there to make money but what that man sold me was just outright lies and I was ignoring enough to fall for it . Do not do what I did. Make sure that you will always read the final print when it comes to paying off your car early. When the transmission went out a few months later I actually called the dealership looking for the salesman so that I could give him a piece of my mind. Lo and behold he no longer had a job there.​​ Had I seen these helps reviews, I'd have never picked that dealership. When I called to find out old boy was let go, I explained the situation and they told me it was my problem and they weren't responsible. Dude outright lied to me about the history, terms and conditions, or anything else. Predators. End of rant

My Tahoe blew its engine while driving to New York. With over 120,00 miles I was looking at a very…read moreexpensive repair. Many dealers would have taken advantage of my situation but the staff at burns did the opposite. They were helpful and upfront dealing with my situation. Not intending to make a sale, the service department was more than willing to make the expensive repairs but asked me to consider taking that money and put it into a down payment on a new vehicle. I decided to go ahead with a new vehicle. The sales team was one of the fairest I had ever worked with. Again the new my situation but treated me fairly and found the vehicle I needed, closed the deal and out the door that afternoon. I wish I had a dealer like Burns near my home. I highly recommend.

We bought a new motor 2025 for our 2013 Chevrolet truck. The motor blew out January 2026. Took it…read morein for warranty and Burns has been working with GM. They tried piecing it together and finally decided to order a new motor after six weeks. The motor came in this week and we are being told now that the holes for the spark plugs are stripped out. They also had to order a new radiator that was damaged when the motor blew out. I contacted GM and between Burns and GM they blamed each other. Both are useless. Burns likes to converse by text. So we are back waiting going into the seventh week. I have always been a Chevrolet buyer for over 50 years but no longer. I just need the truck fixed and be done. Dell Bumgardner

The salesman Mike was very helpful and polite.It was a great experience working with Mike at 77…read moreauto.77 auto is a nice dealership to purchase good quality cars from.4 star

I am an out of state customer. I started the process of buying a vehicle from this dealership on…read moreApril 16. They have had my check for two weeks. It is now May 19 and I still have not received the vehicle that I paid over $1000 to have shipped. There is never any communication from them unless I initiate it. They continue to blame the problem on the delivery companies. I was told it would be picked up last Thursday. It was not. Then Friday they were "in route." They were not. Supposed to pick up Monday. They did not. Regardless, my car still sits on their lot. They have my money and don't seem to care at all that I purchased a car that I need.

F150 started making a horrible grinding sound halfway through a road trip from FL to WV, formally…read morewe were 3 miles from RHF at the time. Limped to the service center with no advance notice and they were able to immediately diagnose the issue and had us on the road again in a couple hours! Very friendly and supportive staff and knowledgeable technicians!

I purchased a new 2026 Ford Escape in early March. It was used as a loaner before the purchase. A…read moreday after the purchase I noticed a small crack in the left brake light cover. I gently touched it and it was actually a large crack with a hole. I took it to the dealer and they looked at it. They told me that the warranty may not cover the repair expense. They said that they would call me. Crickets. I have to keep driving there to check and they keep saying that they're expecting to hear back from Ford. The part arrived weeks ago. Yesterday, the service advisor, Valerie, told me that the part had just arrived. The other service advisors had told me that the part has been there so long that it was going to be returned! So I was told a falsehood. I asked if future service to my vehicle would be like this and I received no answer; just a shrug.

Russian con artist will sell you a "perfect" car and when you finally drive it off the lot it…read morebreaks down immediately avoid at all costs transmission was completely stopped shifting

Gio! You should be ashamed of yourself! I Had to pay $1,338.00 for repairs only a month after…read morepurchasing a Hyundai from this place. Rattling sound so I took it to a reputable mechanic I know who said the entire transmission was being held together with ONE bolt instead of the FOUR it should have. The bolt was stripped. This should be a crime! This place is trying to unlife people. Also, they didn't tell me that the airbag was missing. How do they sleep at night?

We purchased a classic car that was in good shape, but just needed some little tweaks to make it…read morerun amazing. Kevin and Kenny did a WONDERFUL job on our car! Not many garages work on 50+ year old cars, and considering that, the price was fair. I agree with other posters that they go above and beyond in their service. I won't be taking my classic to anyone else, and I try to sing their praises to anyone who will listen.

Brothers did an amazing job on my 50 Ford Coupe. Brakes, steering, Vintage Air, wiring, turn…read moresignals, all installed to maintain the stock look. This family does it all with two generations of knowledge and experience. Great work!

Amazing experience with Journey Auto! Scott was incredibly patient, helpful, and made the whole…read moreprocess smooth and stress-free. You can really tell they're a family-oriented company that cares about their customers. Great prices, great mileage on the vehicles, and even better customer service!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else