Fantastic service. They are fast and polite. They figured out what was wrong with my suburban and…read moregot me out the door fast and super inexpensive. I have been thrilled with their service. We have been there 3 times for services and all 3 times have been superb.

We just purchased a tractor from Fred Caldwell dealership. The experience was great. Brian did…read morenot try to hard sale us. He was great to deal with and handled the processing without delay. We also had our older Kubota services by their team. Justin was fantastic to deal with. We explained to him what was going on with the Kubota and he knew exactly what was wrong and they fixed it. Justin was also great at demonstrating how all the bells and whistles worked on our new Mahindra. He kept us updated on all pickups and deliveries. Great team to work with.

Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Went in because my catalytic converter was stolen and I had a tailgate recall. I told the service…read moremanager my skid plate was in the back floorboard and it needed to be replaced after the new converter was installed. Well, they forgot the skid plate, clipped a wire while they were fixing the recall on the tailgate and thought I would not notice. When they confronted the service tech, he admitted that he cut the wire and put some electrical tape around it. It took 2 more visits before they actually got everything fixed. Can't see going back for anything.

Have seen many temporary tags from La Karnley in Charlotte & all of them have been altered, i.e…read more the expiration dates. Reputable? Honest?

The guy is a scam artist! Do not buy from him…read more I bought a 2007 Highlander and have had nothing but problems. It's been in shop more than on the road. Now it needs a total new transmission!! Are you kidding me! What a scammer, I wanted a dependable car and I got a piece of s***!! Do yourself a favor- do not buy from this place, their cars are not good and you will spend lots of money fixing up!! I'll never buy from a small car business again. Only dealerships now!!!

Bought 2 cars from him. Clean, well maintained. No issues after 30k+ miles on each. Highly…read morerecommend. J

I'm here to share my personal experience with no lies. I have phone records and text messages to…read moreprove everything. I was contacted by the sales manager Julian about a Ford F-150 raptor. I told him I would come by and look at it which I did. Then I shook his hand and said I'm going to get it but it was after 1800hrs the credit union was closed. We agreed on a price, the next day I got off work and went to the bank did the paperwork and picked up the check the next day. The same day I pick up the check I'm in close communication with him and the sales woman! I call back one more time for a follow up she. Tell me someone is currently test driving the truck I told them I was going to get and the truck I have a check for. I called Julian to get an update he tell me the truck SOLD!! I expressed how unprofessional that was and the deal was locked in on my end. I took a hard inquiry on my credit due to thinking I would get this truck. Watch out for this place they say one thing and some else come along that doesn't ...... they will sale to them. They post the message after you leave a review and still don't fix the initial problem.

I purchased my 2022 f150 Burns Ford lancaster. Also purchased was a extended warranty. I was told…read moreas long as I kept the records for the oil changes I would be fine. Well, turns out that's not exactly correct. I was told inaccurate information. And now the warranty is no longer valid not only because I don't have records of changing the air filter. Even though it's never been recommended to be cleaned by Burns Ford of Lancaster or of york. I was under the impression by speaking with the service writer that my warranty even though came from Burns of Lancaster was still under the same umbrella as Burns of York. Turns out that's not correct. I believe what it was they were just looking to get extended business. Because I was never informed until now when I do need the warranty that I'm not covered. Because well it didn't transfer. Even though it's the same umbrella. Doesn't transfer. Not only that I've been going to Burns Lancaster Burns of York for quite some time for my oil changes. Last two times I've noticed before oil change first time half a quart this time 3/4 of a quart low. The truck has 83,000 miles on it. I looked a little further it's leaking from the VVT grommets on the valve cover gasket. Leaking an office to where I can smell it burn off the exhaust manifold. Leaking enough is to wear the air conditioning compressor has oil on it. Oh let me not forget last time I went I also had transmission fluid service done. To make sure I was up to date with all warranty issues or staying ahead of them. Well what they did they charged me for dropping the pan and changing the filter. Which was significantly higher in cost than it is for fluid replacement. I took about 10 minutes to clear it up.. so yeah I would think twice before going there.

Amazing experience with Journey Auto! Scott was incredibly patient, helpful, and made the whole…read moreprocess smooth and stress-free. You can really tell they're a family-oriented company that cares about their customers. Great prices, great mileage on the vehicles, and even better customer service!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I needed some service and an overall inspection on our 2006 Pontiac Solstice before our upcoming…read moreroad trip. Since Caldwell Chevrolet was nearby I decided to give them a shot. I am so glad I did. Russ, our service advisor, listened to our concerns, was extremely informative, and I could tell he really enjoyed his job. The best news was that our car didn't need anything other than what I expected. I've had past experiences where I thought a car repair shop might have beefed up the needed repairs to pad their income, but with Caldwell Chevrolet there were no shenanigans. Another rap that dealerships have is they are more expensive than an auto repair shop. I had a dollar figure in my head for the needed repairs and service. The end result was the costs for my repairs were a lot less than that, so don't hesitate to take your car to Caldwell Chevrolet for any needed service. You'll get great service at a great price.

Great service. Russ kept me updated on my Camaro repairs getting approval before proceeding. He…read moreeven sent pictures with messages so I had a clear understanding of the issue. The have always treated me well.

bought carport 1st of november they raised price on me than i stressed to them i needed it done…read morewithin two to three weeks. a couple weeks later the company that they contracted to do work called me and said they would make contact within two weeks for date to do carport. than they contacted back again to say it would not be done til after holidays which would have been more than two months i told them i did not want carport anymore. they said j and s had deposit of $308 i had paid them. i had gotten letter from association and put in for permit with county, i contacted john at j and s sales six times with no return from them. went back to company doing work they said on back of contract says no refunds no back page on contract at all. i think not making contact back and calling yourself a business is wrong. next it will be court time.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

From the owner: Here at Crown, we believe that we are very different from most small independent dealerships. We…read moreare a locally owned and operated dealer with over 20 years of experience selling & financing cars in the Charlotte area. Currently we have four locations to serve you; in east Charlotte located on Ashley Road, in north Charlotte on North Tryon Street, in Rock Hi, South Carolina, and in Richfield, North Carolina. We offer great late model used cars and easy on the lot financing that guarantees you lower down payments & affordable monthly payments to fit your budget regardless of credit history. Every vehicle comes with its own Car Fax report as well as an optional Extended Service Warranty covering your vehicle for anywhere between 6 months and 36 months and discounts of up to 25% on service, parts & tires at our state of the art Service enter. We even offer a vehicle upgrade program which will offer you a better vehicle and complete refinancing after you have made 2/3 of on time payments due under your contract. Here at Crown we guarantee to treat you like royalty, where we offer cars and credit to everyone!