I have a love-hate relationship with the Metrolink in Manchester, there are so many things which…read moreare good, yet so many things which are terrible about the service.
Metrolink is arguably one of the best ways to get around Manchester, in terms of speed, you skip the traffic of the roads, hopping on the tram which is always handy, especially with multiple stops having Park and Ride facilities, meaning you can park your car and go about your journey. Obviously, there are some exceptions, for example, if you're heading to Manchester Airport from the city centre, you would want to take the train which takes around 20 minutes, compared to getting the tram, from Manchester Piccadilly it would be a 57-minute journey, across two trams, changing at Cornbrook.
Metrolink are also doing very well during difficult circumstances, they're maintaining the best route frequency to allow people to travel when needed, and space out too, the trams are often around every 10-12 minutes on most routes, meaning there's never too long to wait before getting a tram. They are also cleaning trams every two hours to make sure they are COVID-safe and secure, I think this is a reasonable time-frame given the circumstances.
The trams are mainly comfortable and pretty spacious, the floor does get very slippy in the rainy weather, which we get more than our fair share of in Manchester so watch-out!
There are 8 lines and 99 stations, all of the lines seem to call through Cornbrook, with 7/8 lines calling at Deansgate-Castlefield and Pomona, so you can pretty much get to any stop from anywhere if you're willing to change services along the way, but it would depend on how realistic it is, for example, it wouldn't be worth going from Sale to Sale Water Park, despite being only a couple of miles away it would be a long tram journey due to the construction of the lines meaning you'd have to change at Trafford Bar.
All stations are step-free too, so that supports access for disabled people/trams without the need for ramps, sometimes the access is awkward and it is a good walk from the platform to the street, especially in stations away from the city centre outside of Zones 1 and 2, so again you might want to plan ahead. I do like the zone system as it simplifies the ticketing process (just touch in with your contactless card and be charged the lowest fair), it also means that if you are just going one-stop, you won't be charged for going into two zones, as when the zone changes, the preceding station is the following zone.
Example)
Sale - Zone 3
Brooklands - Zones 3/4
Timperley - Zone 4
The huge cons I have with Metrolink have to be, their customer service can often be pretty poor, I've tried to phone them many times, even using the customer service help point at the stations only to be greeted with the message "This person's phone is turned off", I get staff are having to work from home during the pandemic, but it's called "work from home" not "turn your phone off and ignore passengers from home"
Other issues are, I hate how the trams don't have card scanners, Metrolink is one of the few trams I've used in Europe to not have either a conductor or anywhere you can scan your pass on board, this means if you're rushing for a tram, you could potentially miss your service through having to stop at the platform to touch-in, which is pretty ridiculous. I do think conductors on the trams would be great, especially to avoid this problem and stop anti-social behaviour, which can be a problem especially in certain areas/routes, it would also help tackle fair dodging and provide money to actually improve services, I openly heard a person bragging about the trams being free... due to a lack of inspections.
It's great to see Metrolink working on expanding their routes too, in March 2020, they had a quiet launch of the Trafford Centre line, which finally added Metrolink services to the Trafford Centre, calling at Wharfside for Old Trafford Stadium, Imperial War Museum for Media City, and then Trafford Centre, I do think it's pretty strange how the construction of the new line came early, but the new trams for that line came late, this meant the services have to terminate at Cornbrook right now, which is annoying as it means changing trams.
4* - Still one of the better ways to get around town in most cases, the grey and yellow trams are becoming a symbol of Manchester, like the orange buses used to be, it does have its' flaws including the fact that on a match-day at The Etihad Stadium, they never seem to run enough services which often means waiting for ages and then being packed on the tram like sardines.
