Imagine having to pay full price and an expected tip when your driver forgot to pick up. not…read moreimpressed for what I paid. I booked it because of the great reviews. Just get a Lyft or an Uber.

Booked them for a ride for my boss to get from Flagstaff to Phoenix. Very professional and great…read morecommunication.

Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

The best service! We were well taken care of on our round trip from Munds Park to Flagstaff…read more Prompt and responsive! Highly recommend!

We we're stuck in the ER at Flagstaff. We needed to get from Flagstaff to Phoenix. We tried to get…read morea one-way rental from Flagstaff to Phoenix, but no cars available. A car available the next day in Cottonwood. There were no hotels available in Cottonwood for us to stay the evening. We called Apex taxi to possibly drive us to Cottonwood where the rental car was available. We did not know what to do. Then Brian , our Apex driver comes to pick us up. I told him our dilemma. Brian said I'll drive you to Phoenix! 2 hours later he dropped us at our B n B. Problem solved. Brian was fantastic.

I had a very early flight and had to get a ride a few hours before the hotel shuttle started. The…read morefront desk staff recommended Apex. I was very happy with my driver and the trip. They arrived early, the driver and I had a pleasant conversation the whole trip and I was at the airport in no time. I would highly recommend them. Plus the fee was half as much as Uber wanted for the same ride. Reminder to self - Uber and Lyft aren't always the cheapest option anymore.

I've had pretty good luck with Allstar. I prefer them to many of the Taxi services in Flag. The…read morestaff is usually quite friendly, competent, and cheap.

Life savor!!! Couldn't get ride back from the restaurant to…read moreour resort, but Avor Taxi was there! Nothing was available from Uber or Lift (on Friday night!), and the fancy luxury restaurant we ate, could not help us at all... Found Avor Taxi at Yelp, and they were really nice! And the driver was even nicer!!! If you do not plan to drive to the restaurant, as you'll be enjoying the nice wine for your vacation, plan your ride, especially back to your hotel. If it's impossible to get ride with the app on Friday night, you'll need plan B, and Avor Taxi would be great one for you!!!

Great service in a town with limited options ! Highly recommended, I would use them again.read more

I always use this company when I need to get from my hotel to the train station, especially on the…read moreweekends when the buses don't run as frequently. I have never waited more than 15-20 minutes for a cab and my drivers are always friendly. To those leaving bad reviews, take the bus!

This is the worst cab service ever. I called to order a cab and was refused service, when I asked…read morewhy the dispatcher said I had a foreign accent and hung up. I called a second time he just showed how much of a bigot he was by laughing at me on the phone and hung up. They chose to refuse service to a potential customer because the person is not from here. They're very disgusting.

I'm not sure who needs to say this but $80 to go 6 miles is absolutely insane I don't know how…read moreUber gets away with it, I called a taxi it cost me $23 I saved $57 by not using Uber.

I had a ride scheduled with Uber. They delayed my driver and then charged me $23 for a ride I had…read moreagreed to pay $7 for. I had no option to reject the changed price. They had already charged my account. My driver (who also drives for Lyft told me that's what Uber does. It is out and out fraud, pure and simple I will never use them again. Total crap business.

If you want a ride home do it!! However there is no reason you should love it or hate it. If there…read morewere two companies in this area this review would mean something. However there is not. So sure awesome! But, what is my other option? None. So hell yea. You guys nailed it. Thanks for being the monopoly of people who don't care about monopolies.

Asked for a vehicle for 5 people. Was told no problem. He showed up in a passenger car, forcing us…read moreto all cram inside without enough working seatbelts. We had to put 2 people in the front seat which was difficult because the floorboard was covered in junk and it required moving his DOG which had been riding in there. When I saw the driver was going to try to operate the vehicle with the dog on his lap we offered to hold it in the back seat. The dog then peed on us! 9/2: I received a notice from Yelp stating that someone complained about my review. The notice included a stern warning about not exaggerating and being truthful in my reviewed .... I stand behind every word of this review and can send a picture of the dog on our laps if the company does not believe it happened as stated.

So much for 365/24. The. Us to Flagstaff was late getting in , and the transit lines had already…read moreshut down for the night. Not only is there no answer at the dispatch number, it doesn't even ring, it goes straight to a voice mail system that is not even set up.

I had used this "taxi service" for several months to get to work and back simply because they…read morecharged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company.

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.