My local bike shop, which has always been very good to me, quoted me $599.99 for a Thule bike rack…read more I asked if they could match or at least come down a tiny bit to the Rebox price that RackWarehouse had of $509.99. They said the best they could do is $579.99 plus tax and a $20 assembly fee. My local bike shop warned me not to buy the rebox bike rack saying it was "refurbished" and "missing parts" and "had no warranty". I quickly pointed out that the RackWarehouse.com site said it was BRAND NEW and came with the FULL MANUFACTURERS WARRANTY. With that the sales guy at my local store walked away. Ok. Well, I figured, either way I'm not buying it from you. Shame too because they've always been top notch for matching prices, great quality and an amazing service shop. I called RackWarehouse.com. They explained that sometimes the boxes get so mishandled by the original delivery people when it comes from Thule that they can't change shipping it out to a customer that way and have to rebox it. They even said my local shop likely gets them with damaged boxes but if they have a mandatory assembly fee then no customer would ever know it. He told me the rack was brand new, had a full warranty, was never refurbished and could be returned if I was in any was dissatisfied. Then he went on to say he said he could also recommend some other reputable web sites he's used for items they don't stock to do a price comparison on the rack if I wasn't comfortable using them after what my local store told me. I mean honestly, how many places would send a customer to a different site just to keep them satisfied? I live in Long Island, NY, ordered the REBOXED rack that day, and it came from Vermont the next day. As stated on the site ground S&H is free but there was a $20 fee because it was an oversized item plus $509.99 for the rack and NO sales tax. $529.99 total!! It's BRAND NEW and was SO well packaged I had trouble getting the box and all of its protective cardboard off it. The video on the RackWarehouse.com site was great! Assembled and installed it in an hour! Thanks again RackWarehouse.com - you definitely have a lifetime customer in me!

Ordered a product, $750+ Yakima roof rack. Used for one trip and complete failure. All assembly and…read moreinstallation correct, Yakima/RW refused to cover even a replacement or issue refund. RW is using Yakima to find any loophole they can to exclude warranty coverage. Do not give them your business. Rack warehouse will abandon customers at the first sign of cost to them. Even their return process shows there lack of care by charging a 6% restock fee. Avoid Rack Warehouse and go to Amazon, they take returns and do not fight for faulty construction. Products are made outside the US and are the very same quality. Should have used amazon to start with. If your product fails, do not provide them with any info except a basic photo, they will use anything they can to avoid a costing them $$.

Very patient and helpful people working there. Pointed me in the right direction for things I…read moreneeded for my car. Didn't try to sell me what i didn't need. Even told me to put back some products that weren't necessary. Will definitely keep coming back.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Austin and Kele are both great, attentive and informative employees. I think they deserve raises.read more

No doubt your desperate to fill job positions, ESP at this location. Your employees seem to be too…read morebusy out back having fun to serve your customers. Thankyou though ive found oreilly to be a much better option!

Blew a fuse on an after market radio and had no idea what was going on but a very helpful fellow…read morenamed Jacob was very helpful and gave me the fright supplies and instructions to replace it myself

I've been coming here since I moved to Vt. It's better than Bond as far as selection, and most of…read morethe time price. However they have some strange policies such as... Their free battery installation? Not for me. (Though they recommended a great place to me). They also couldn't help me with my windshield wipers. Most of the time they carry the parts for my car I need...sometimes they tend to run out but will either order them or refer me to the store near Petco. The last time I went in, the new guy working seemed kind of dumb though, so I give them only three stars. I needed a cabin air filter, which I knew they keep behind the counter and he had no idea where it was. he also kept forgetting the make of my car so I repeated it to him three times. I drive a VW Jetta so sometimes their policies against my car seem a bit strange. I mean, who hasn't owned one? But I get the Euro-import discrimination often so I'm used to it.

Went in on June 3 around 2:00-everyone was so helpful and awesome all around. We didn't her name,…read morebut the chick with the long dark hair made a bad situation a whole lot better. Thanks, boo!

My husband and I are in our late 70s and we were having trouble with our battery and he took it…read moreover to AutoZone to get a new one when he asked about the battery. They didn't want to put it in because it was too cold outside for them and they asked he to come Back but we needed the car and they gave my husband a very hard time about going outside in Vermont no less to put the battery in then they charged us for the most expensive battery. I have a 2014 Toyota Camry and I put in a.2025 dodge ram in it! Not happy for the rudeness. Maybe you should hire someone that is used to Vt weather

As a customer of the service department I was pleased with the service and the customer service…read more Everyone was excellent! A+ for Eric the service tech for a job well done & the kind & calm, helpful attitude from the service representatives & the sales representatives I spoke with. I also wanna give props to whoever cleans the bathroom. Very professional good vibe all around imho Thanks

The Airstream we picked up was not clean, had stabilizer feet missing, they hooked up the sewer…read morehose with a bungi cord and it had rusted stripped screws. This is a new camper mind you! The finance guy was rude & pressing for warranties. They listed the camper wrong on the paperwork for insurance/dmv as basecamp for the brand instead of airstream and it listed warranties I didn't receive or want on the sheet in "down payment". They switched the numbers after I bought it. The appointment we had wasn't an appt. "They were busy" with an event was the excuse for why they didn't go over anything with my husband when he picked it up. The camper had a hose not attached from the water heater repairs so when we filled the water tanks it was filling the inside of the camper. When I went to pick up the airstream the first time the water heater had broken and then they found the special water filter (REI version) was also broken. It was supposed to be ready to go. I drove 3 hours to not be able to get the camper home. I paid a lot of money for this camper and they left us high and dry from pickup time. They still haven't fixed the feet or sent us replacement feet. The sewer hose is still broken too. Awful customer service. I agree that they're nice when they're selling it to you and as soon as they're done with the sale and they get the deal, they could care less about you. I would never go there again. My first time buying something on my own and they were terrible to me.

Highly recommend Yipes in Williston for a remote starter install!…read more They set clear expectations on pricing and timing, and even got me in for an appointment earlier than expected. The system works flawlessly--my only regret is that I didn't get it done sooner!

The salesperson does not give all the information and facts when promoting sale of car starters or…read moreother merchandise. According to Kyle, the business automatically sets the car starter for 15 mins. This is done without asking the consumer. I mentioned before purchase that I wanted 20 mins. After expressing my concern regarding the run time, Kyle was very rude and said 15 mins 20 mins whats the difference? The difference is 5 mins and that his name is not on my paycheck. When asked to reset the time, Kyle was not willing to make the change. I was made to feel as if it was my fault for not asking more questions. Spoke with Yipes owner and he was willing to accommodate a change request; however, expressed no empathy for the less than positive interaction I experienced with salesperson Kyle. I did not feel comfortable returning to Yipes in Williston for any further service. Do not recommend Yipes in Williston VT. The salesperson at Yipes in Plattsburg NY was more helpful and friendly. Also the Yipes in NY is less expensive. Note: My request to extend the run time was a very easy request and took less than a half hour to make the change.

Not sure why others had such poor service. We have had good results and fair treatment. When a part…read morewas not readily available and the dash was taken apart rather than put it back together without fixing the problem since is was related to airbag, they provided us with a rental vehicle for the duration. On another occaision when my spouse had to wait too long for a simple service they not only gave us a free oil change, but then sent us a $150 gift card. Seems like they are making a sincere effort to provide improved service. BTW we own three Ford vehicles and they are mich less expensive to maintain than the Volvos and Saabs we' ve owned in the past.

The service agent said everything that the 3rd party warranty wouldn't do. He called them then said…read morethe diagnostic and party and labor to repair the vehicle is covered. So why didnt the mechanic fix and replace the part!?