I went to Burlington at 100 W. Kemper Road, Springdale, Ohio . Store Number: 866: The Cashier was Arianna at Register 1. The service was horrible and the wait was too long. I stood in line for 20 minutes or longer. Arianna looked Hispanic and was waiting on another Hispanic customer ahead of me which took forever. While Arianna was at the cash register, there were 3 other employees, 2 other Hispanic women and a black man around the cash register doing nothing. They were neither courteous and displayed no customer service skills. No one said, someone will be with you in a moment. They look at me and continued talking with each other. There was 1 other customer in line.
When I was called to Arianna's register, there was no apology for the wait. I addressed the issue of the 3' standing around 4 vacant registers doing nothing. The excuse was that one of the cashier was off the clock. The supervisor didn't ask her to wait on me but as I addressed the issue, the cashier who was allegedly off work, was asked to go to Register 2 and wait on other Hispanic customers. I told them that they were racist. The other cashier called another customer to her register and look at Arianna with a smirk on her face to say how you do like that.
I wanted to put a couple of items in layaway. Arianna said that they stopped taking layaways but the layaway signs were still posted on the racks. I asked if I could put my coat on hold, Arianna said no.
To add insult to injury, upon my departure, Arianna left the device on my coat that set off the store alarm. Kaitlyn another employee had to check my bag and take it back to Arianna to be removed. In addition, Arianna put my large coat into a smal thel bag. Kaitlyn was trying to force the coat in the bag and realized the bag was too small. I asked her to get a larger bag. Kaitlyn was very kind and very professional.
I have never had a problem with the value of any products. I almost left everything at the store with the poor service but I really wanted the items. Because of Kaitlyn's kindness made a difference. I did call the corporate office to tell them about my horrible experience. The representative was very nice and took down my complaint and said she would pass on the information. She apologized to me. read more