Decent understanding employees. I had an emergency, and needed desperately to use the restroom…read more The two women employees there said only if you buy something. I'm 61, when its time to go, you go. They smiled at me and said " you have to buy something first"!!! How sad for customer service and common decency!!!!!!

I went to get new shoes for work and my fiancé wanted a new pair of casual shoes so we decided to…read moretry this place out! Sanae greeted us while we walked through the door and has an outright bubbly personality and was super friendly. She helped direct us towards the shoes we were looking for and helped cash us out. Super friendly and I love her personality!!! Thank you Sanae!

I just wanted to take a moment to Thank the Management and Staff of the Canton JC Penny for helping…read moreme with a pair of Clark shoes that I bought and could not wear. I had taken them to the store and was told that they would only give me $20.00 for a pair of shoes I paid $64.00 for because I was too late past the deadline. However the Manager took her time in making sure that I was satisfied with my purchase and allowed me to bring the shoes back and exchange for a pair of shoes that I could wear. I had been ill and was out of commission for several months so I couldn't deal with the issue then Again thank you so much for all your help and I will definitely continue to Shop at this JC Penny Store and refer friends and relatives to do the same. Thank you again, Sue L. Dover Ohio

They always have what I am looking for. Good shoe selection. Good sales, coupons and rewards…read moreprogram.

We were tasked with finding a popular (and RARE) interactive toy for our 4 grandchildren this…read moreChristmas. Several area stores were actively limiting quantities of Fingerlings for months! Empty shelves greeted us at every store we combed. The toys were scarce and starting bids online were 6 times higher than retail. Gamestop advertised Fingerlings in their Black Friday sale (which started Thanksgiving evening at 4 PM). We have NEVER shopped on Thanksgiving, (too full; too tired; too many dishes to wash) but we shopped this year. I set out for the Gamestop at Chapel Hill in Akron while hubby and son set out for the Gamestop in Brimfield. I arrived at 3:20 PM and joined a crowd of nearly 20 people outside of the Chapel Hill store. We stood around talking like old friends! It was cold and the wind streaming under the overhang of the plaza made it even colder. We huddled together and shared our "shopping wish lists" with each other. From time to time someone would give us a time check - "8 more minutes!" A couple women, who were hoping ro get a great deal on a gaming chair, started singing Beach Boys' songs in order to keep warm. Another group of men mocked a friend who had stayed in the car to keep warm... they wouldn't let him have "cuts" and sent him to the back of the line. We all laughed! Although Gamestop claims to have never opened on Thanksgiving they killed it! The manager came out and origanized a single-file line. She gave us directions through the store. She announced the limits on Fingerlings - 1 per customer. The party continued inside!! SO MUCH FUN! It took me 45 minutes to negotiate the check-out line once I grabbed my purple-colored Fingerling but the time was well worth it! I found camaraderie with several people who were unfamiliar with any sort of gaming (they were easy to spot with their highlighted Black Friday ads and frantic phone calls to family members). I was enchanted with the Pokemon booty in-store and how it varied from Pokemon Go on my phone. We roared when PS4 game controllers were tossed from customer-to-customer up the choked aisles of the store. In the end I nabbed my purple Fingerling! We are going to make one little girl very happy on Christmas morning. Gamestop rocks!!!!

Both employees were very rude. The guy working there pulled the whole "oh you must me here for your…read moreboyfriend" attitude and the girl at the counter was extremely rude to all the customers. Really do not recommend, go to the one in the mall instead.

My wife loves this store. I must admit that the concept and layout of this store is very…read moreappealing. Everything is organized mainly by primary color which makes selections quick and easy. Prices are very reasonable for what you are getting. The staff is super friendly and always available to assist you with finding that perfect item.

So am one of those crazy brides who waits til the last minute to buy items for the big day. I went…read moreto Charming Charlie's to find accessories for my dress and ladies there were AMAZING! Kim was the primary person to help me. She walked around the store and helped me find the perfect earrings and bracelet that matches my dress (of course I had the dress with). She was extremely helpful and patient. I love it!!!

Needed some shoes fast! was in a panic and Kara, the shoe manager was extremely helpful and…read morepatient. Which was exactly what I needed. Kara found two pair that were perfect and in record time. She understood what I was looking for and went right to them. Thank you Kara!

I stop a couple times a year at the one in Portage Lakes and they are by far my favorite. Great new…read moreselection and fairly priced used selection. Everything they carry is quality stuff and the staff is always helpful. I travel an hour and a half to go here and will continue to do so.

Have been to The Shoe Dept several times over the past few years. Their selection is great. The…read moreprices are reasonable. However, the service is hit or miss. We went today to get my mom some shoes after her Mother's Day lunch. We wandered all over the store finding several pairs she liked. But before we could continue she needed to use the restroom (which she has used in the store before) and the clerk would not let her go back. So we left the store, without the shoes. Sometimes it's all about the service. If there were a sign posted that said, "no public restroom" or she hadn't used it before that would be one thing. But there wasn't and she had. I'm imagining we'll go back in the future will just be sure to do so with an empty bladder.

Maybe it was under another management when others have gone but I loved it! I usually find…read morelululemon to be overpriced but I finally bought my first pair of leggings at this location. There was no wait time to get in. It was decent sized. The one in Hudson is smaller for comparison but the one in Cleveland is bigger. Not too shabby for the size. Great clearance selection btw! They also have 25% off military/military dependents discount that's applicable to their clearance. Staff was really nice. I had to wait like 2 min to get into a dressing room but not bad. The staff isn't as invasive as some other locations Ive been to, which I appreciate lol. Overall I plan to go back for some summer workout clothes once it gets hotter. It's a really nice store in an overall nice locations

I revisited the store and they must have had a major management turnover. I was actually shocked at…read morehow great my experience was. I must have have been walking around the store with my mouth hanging open in surprise because a clerk asked me if everything was okay. This was a very pleasant experience Great job LuLu.

I was standing near my husband, who was shopping for clothes, when an older, skinny brunette staff…read moremember came up to me, completely unprompted, and said directly to me (not him): "Just wanted you to know all the clothes run small. All the clothes run small." Really? All these different brands, including plus sizes, all "run small"? So you're saying the sizes on the clothes aren't correct? It honestly felt like a rude and judgmental comment directed at me rather than helpful information. I wasn't even in the women's clothing section. I felt singled out and uncomfortable. She didn't say anything to my husband and then walked straight to the back of the store behind the double doors. Update about 30 minutes later: As I was walking toward the checkout with my cart (which we'd had since walking in), the same woman came up again and said, "Oh, now I see you have a cart!" She kept looking at me after she said that like she expected a response. What does that even mean? I was so confused I just stared at her and then kept walking. I even heard her trying to talk to my husband behind me, but he didn't realize she was speaking to him. We'll still keep shopping at Big Lots because we love the prices and have gone for years, but this experience upset me and left a bad taste in my mouth. That employee could've just asked if we were finding everything okay or needed help, instead she made unnecessary comments that felt unkind and inappropriate.

Mike in furniture sales was very helpful with my mattress and box spring purchase. He was very…read moreknowledgeable about the product which sold me on it right away!!! Thanks Mike!