The outside of this Kohls location is usually well maintained. This location is one of the premier and larger Kohls locations with well stocked shelves, Sephora store, and lots of seasonal goodies. This location is in a well lit area surrounded by other thriving stores for a great shopping experience. Across the street from Kohls is the Belden Village Mall as well as lots of eating establishments; making this area a one stop shop. As you enter the store, you'll notice well stocked seasonal displays depending on the upcoming holiday or season. During this visit, the Easter displays were up fully stocked with character Easter baskets, Easter candy like Peeps, and other spring decor accessories. The shoe, kitchen/housewares, and kids toy departments are usually well stocked. If you are looking for kitchen and household accessories you'll find a vast selection in the back right of the store. The kids toy area along the right side of the store by the shoe department hosts various Lego sets as well as board games. Do not miss out on all the Cleveland team gear on display. Make sure you download and use the Kohls App for amazing deals such as Kohls cash and birthday rewards. Depending on the time of day, the staffing of the store may be light making it difficult to find help especially in housewares and shoes. Usually there is an associate or two around the clothing departments in the store. read more

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I usually do not buy anything at Kohl's, I only go to use the Amazon returns counter! But I have always found the place very clean and the salespersons very helpful... read more

Trying to buy sunglasses by Rayban and I get they're locked up buy no one was around anywhere to help me! I went in ready to buy but left empty handed! read more

Would give zero stars if available. They are always so rude everytime I've ever been here. Absolutely horrible customer service.

The store was very busy, but the service was very efficient. I had a pickup and a return, and the associates in both lines made it happen fast. The selection was excellent, and we had a good time shopping after only shopping online for a while. We got a lot of items using the Kohl's cash from a previous purchase. I can see myself returning soon. read more

I am not trying to review the local store, in fact in my case they did everything they could to help and were pleasant about it. I give them 5 stars! Let's talk about Kohl's online and customer service. There absolutely is none- seriously, none! The local store even gave me the number they use to get into Corporate- I followed instructions but the robot must have known I was not a Kohl's store because it told me "The store is closed. Call back." And hung up. I called 7 different numbers. I tried every tactic I could think of- pressing 1 or 7 or 2 or 5 etc. just to try to get to a person. Finally I found out from the carrier that Kohl's put the wrong address on my package. So that's it- any business which refuses to speak to its customers is as bad as Trump in the White House. No one needs it. Kohl's Corporate stinks. read more

Ordered online for a few items. I ordered a 3 qt Insta Pot, dress socks and other items. Online ordering took forever, as many of the promo codes didn't work. After 30 minutes, everything was ordered for more than expected. It was ready for pickup the next day. Showed my ID and received my goods. The box for the Insta Pot is in sorry shape so I'm hoping it is good. It's packed for my move, so I haven't been able to check it out yet. read more

I understand it's the holidays, but the men's department is trash, things thrown over everywhere. Just came in to look for cargo pants, who knows where that is. read more

I have been shopping at Kohl's for years. When shopping with a 30% off coupon, it brings the prices down to reasonable. I have had good luck with kids clothes. However, a recent social media post advertising support of a controversial and violent movement has made me rethink if I will ever return. read more

I go to Kohl's when I've got coupons. You can't beat the discounts and sales for clothes and other household items. Selection is good. Quality is decent. Sales people are helpful. It's convenient. What more can ya want? read more

For a multi billion dollar corporation, I'm extremely dissatisfied in about every aspect of the online and app ordering process. sometimes I think I know why they can sell things for so cheap!! their App developers, I.T. Department and some staff are far less talented than a room of monkeys left to the same devices. -Multiple times now I have spent over 30 minutes waiting and trying to order simple things from both website and app. -The most recent order was placed at 3:30 PM was: a couple pillows..mattress topper...a fan. 4 1/2 later when I called about the status I was told by the person standing at the pick up counter that there's no way that she could even check I would have to wait for the email ( I had the idea of asking her to use her eyeballs and walk 10 feet but decided not to say that ) -It is now 10 hours after I placed that order and one hour after the store has closed!! -IF I WOULD HAVE KNOWN ORDERING A FREAKING PILLOW FOR THE "CONVENIENCE" OF PICKUP WOULD BE MORE STRESSFUL AND COMPLICATED THAN ADVANCED PARTICLE PHYSICS I WOULD HAVE JUST WALKED I TO THE STORE MYSELF AND BEEN OUT WITH THE SAME CRAP IN 10 MINUTES -I'm very aware that this case is "hopefully" in the minority of experiences here...however I will say I'm deleting the app and I'm never ordering online again ..... but I definitely will be back in the store. However Dont be mistaken, it is for absolutely Nothing other than the beauty of the clearance rack and the fact I can stack coupons and get 10 things for three dollars. -To make my experience better get rid of your employees and put some of those self checkout machines in! they're more helpful and function better most of the time. However if Kohls is trying to decrease sales and frustrate people...while at the same time developing apps that with every update making them worse then keep it up doing a great job :) Only reason I am writing this rant/review is to save the few people that read at the frustration of online ordering take it from me just walk in the store and get it yourself you'll save yourself some white hairs. read more

I would buy a few things now and then I don't like the high prices the rude workers so in this day and age I say fuck em read more

usually a good store to shop, but a few day before Christmas in the afternoon is note wise! my wife loves clothes (NOT the cavegirl type) LOL! clothes of all size accept the right size, color, pattern, and whatever! i am worse buying for me, so i have nothing on her! the store is big and variety is seasonallie good! service is better than at seasonal busy times! then it is every one for themselves as usual! shopping person usually knows what they want but open to find something what catch their eye too! Kohl is a great place to look for eye catchers! I often buy my Drakkar Noir there and Obsession for my wife! However I found a great new one for me using the test sprays, but unfortunately they did not have any for sale. I could smell it hours after spraying a small amount on my wrist. Even our cat loved it! The fragrance test area and layout of the fragrance bottles were in disarray! I will try again to find the fragrance after the holidays! Next time I will shop earlier! Pardon the keying and my keyboard changed without me noticing. read more

Been to Kohls stores all across the USA and this is the worse one ever. Have never seen a more disorganized store or one that had ruder sales people. Will definitely avoid on Black Friday and through the holidays. read more

hope you never have to return a gift here and you have the receipt from whom bought you the gift and they used khols cash. I was told I could do an even exchange but there was not one toy for my little girl that had the same price as the two toys that were bought as gifts and I wasn't allowed to get just one item that was less than the two. Then I was told I could get a gift card for only a fourth of what was spent because kohls cash was used. What kind of company punishes its customers that had nothing to do with the purchase other than receiving the items as a gift. kohls has lost my business for screwing over my daughter. read more