Jerry Taylor was able to get me custom printed shirts extremely last minute for an important event…read more Very professional and super sweet!

This is Jerry and Linda, and this is fake, we are a black owned business and Marie we are…read more so very sorry.

Store has poor employee customer service knowledge and leaderships is poor. Managers are lazy and…read morehas little knowledge of store merchandise The store ratings is below expectations.

Great prices and selection. Items are well organized and searching through the clothing options is…read moreworth the effort, as I have located a few treasures.

I don't shop at Walmart or Target. (You can read my past reviews to find out why.) This has made it…read morea bit difficult for me to find underwear. After striking out at Marshall's yesterday, we decided to check out Eastpoint mall today, mainly JC Penney. I would bet this store has been here since they built this mall and it looks like it. There's Clearance and construction throughout the store, on both floors. I can't tell if they're getting a make-over or if they are parring down, but it's not a good look. I'm pretty sure we used a freight elevator. We would have never found it unless the employee walked us there. There's a fine selection of clothing, all usually on sale. It's back-to-school time, and I'm massively jealous that the girls have the cutest clothes, while women are supposed to dress like they've been attacked by Jackson Pollock or are going camo in a splatterpaint room. I may be almost 50 but I still have some decent curves I'd like to show off. We found a great selection of ladies panties upstairs. I refuse to shop at Victoria's Secret... the old joke is right, her secret is that she's not making clothing for curvy girls. The mens underwear is downstairs. And there are only two registers throughout the entire store. One upstairs. One downstairs. I like Penney's. They're a half step above Kmart, but still give you that oldskool mall shopping experience.

Jcpenney at whitemarsh mall poor customer service the store manager was rude on Saturday…read more December 13 2025 the associate was rude im was totally disappointed and dissatisfied that was the second time I was there on December 10 a was charged 3 time for the same item 2 on my credit card and the i wrote a check came a I check my credit and seen i was charger I call on the no answer I had to call the corporate of in Texas on December 10 I when back and talk to the store on Saturday December 13 no apologies she was very rude what happened to customer service to me for being charger 3 time and had to drive back across the beltway I waste of time and gas the store gave a gift card I should have got apologies I got a gift gift card I call the corporate office back for the second time the first time the manager said the there nothing she could do when call the corporate office back the she gave a gift card the store manager stated on Saturday oi strong hold a gift after all that the should done more a apologies poor customer service and help from the associate and both managers at whitemarsh mall Jcpenney i totally disappointed and dissatisfied