We caved and tried a new location.. We ordered simple cheese burgers and the portabello mushroom sticks. We loved it! In fact we came back twice in one week, which is unheard of for us. As long as you keep your order simple, you'll leave happy and wanting more. read more

Main thing: truly one of the best desserts in town is the chocolate shake as far as I'm concerned. Other shakes are also awesome. When we had out-of-town-guests they loved the shakes. We also appreciate the halibut, the turkey burger, the tea. We are sad that they dropped the caff-free diet coke. Very nice staff here, but I have to say, it's important to always check your to-go bags nowadays, no matter where you order. read more

Worst food EVER!!! Not to mention they messed up my burger and when I went back to tell them they blamed it on me for ordering incorrectly! Like seriously! Poor customer service! Will definitely not be returning back nor recommending to friends/family! read more

Burgerville: you're usually very good about getting things right, but not this time. My no cheese, lettuce-wrap burger looked the insides of a burger were just tossed in a box, WITH CHEESE! Ew! Not appetizing at all and very disappointing. There are LOTS of other burger places that know how to make these right...I will go to them in the future. Just sayin'. read more

Burgerville - It's like the insides of the burger were just tossed in the box. Very disappointing. :( - Burgers Near Me - Aloha, Oregon

Just ordered drive thru after waiting atleast 12 mins for a PLAIN cheeseburger... get this tho so i get my order and "plain" is written on the outside but to find out it's not.. read more

So I really like Burgerville for lunch but this review is in regards to their breakfast, specifically the burrito. So you can tell it is very healthy and good ingredients are used but they really need to work on the flavor. It isn't that it is bad, it is just bland. You forget what the taste was 5 minutes after eating it. I think if they added some sour cream, and black beans it would go a long ways. Maybe grill the Tortia for a few seconds to give it a bit of a signature. The coffee was good, and they had some flavors for it. Liked that. The mini hash browns not that impressive. One would be better and more crunch. read more

Burgerville - Breakfast burrito and 1 of 3 hash-browns. - Burgers Near Me - Aloha, Oregon

simply put cause i honestly dont care we have given this location way too many chances: we repeated the order multiple times making sure they got it, we are aware it was a little complicated. the person speaking through the menubox repeated it accurately. the person at the window repeated it accurately. both burgers were completely wrong. enough. seriously this store deserves ZERO stars read more

I would never have considered this location their flagship of Burgerville perfection but lately it has gone WAY downhill. 25 minutes in the drive thru to get two burgers and fries when the dining room was empty? Cold fries, seriously not even warm. $18 dollars later you just feel ripped off. McDonalds serves better quality HOT food for way less. So sad I grew with Burgerville but will not waste my time or money here again. read more

Years ago, used get the fish n chips, a lot. Use to enjoy it. Price to portion has gotten ridiculous. Tried other menu items. Frankly, don't get what all the fuss is about. It's just a fast-food place that will cost a family of four well over $50 for a meal. read more

Don't come in expecting more than a fast food experience. You will get a decent burger. Fresh fruit shakes are good too. Fries are ok. Not what I prefer but not bad. read more

Extremely disappointed with Burgerville today. Ordered walla walla sweet onion rings and a small strawberry shake. The onion rings came with the breading falling off, half broken, and cold. It's July 9th so they currently have the FRESH strawberry shakes but when we ordered I guess we didn't specify we wanted fresh so we got the plain strawberry flavoring. I wish the employee would've asked us which one we meant to order. read more

Burgerville - Extremely disappointed with our order of walla walla sweet onion rings. The breading was falling off and they were cold. - Burgers Near Me - Aloha, Oregon

This is what people told me to eat when I came to town? I got the chicken and fries. Everything fried tasted like it had been fried in oil that someone had accidentally dropped a plastic glove in the oil and left it there and kept the oil. The service was subpar, the manager on duty didn't know anything, and the kid taking our order didn't know how to smile. So disappointed we wasted $25 here. read more

This did just a little heads up to the people that have kids, they have a bar. Another think is that the servers are very kid friendly! Sorry this was for applebees read more

Burgerville - The very nice entrance. Very cool at night - Burgers Near Me - Aloha, Oregon

Apparently if you come here at 10:30pm you get your food at room temperature. Not even sitting under a heat lamp temp. Second time this has happened, definitely over this place. This place got a little better for a while but I'm done waisting my money here. read more

If you have a negative experience, contact Corporate Headquarters at 360-694-1521 to file a complaint and the General Manager at 503-690-0299 or email BV-35@burgerville.com Normally, I come here with my family of 5. We spend quite a bit of $ each visit. We don't have time to sit down with kids, but still want a quality burger. This time, I got the chicken sandwich. I've never tasted such a horrible substance! I couldn't chew through the meat and the little bit I did swallow made me feel like going to the hospital. To make matters worse, I waited 20 - 25 minutes in the drive thru to buy this expensive garbage. The sandwich was so bad that I got back into my car and drove back to the location so they would know that something was terribly wrong with the chicken. I hadn't eaten all day long, so I scarfed down some of the fries and drink on the way. I didn't want to have an accident being light headed from not eating. I get back to the store, go inside, wait in line and quietly share what happened with the cashier at the register. I told her that I deserved a refund, wanted them to check all the chicken so no one else got sick and I'd be on my way. The cashier gave me money back for the sandwich, but not my meal. We are literally talking about less than a $5 difference. With my family, I spend close to $50 each time we go. You do the math. Burgerville, and especially their assistant manager, failed me today in these 3 pertinent categories: 1. Quality of Product 2. Customer Service 3. Customer Experience. What I experienced today is simply unacceptable. I told the manager and cashier that I had now spent a few hours dealing with this Burgerville inconvenience along with potentially being sick from their food. This had to be considered if they wanted to give me right and exact change. My time is WAY more expensive than their meal. My bad experience and being a loyal customer wasn't considered at all. To be clear, I was doing Burgerville a favor. By taking the time to notify them, it cost me time away from my own work. The cashier proceeded to give me the rest of my refund when some little girl with glasses, claiming to be the assistant manager, came from out of the back without identifying herself and said, "You almost ate all that food." What she didn't understand was that I felt sick from the food I did eat and hadn't eaten all day. I was literally dizzy at this point, because I wasn't able to eat the chicken sandwich. It tasted like rubber. I had done nothing wrong and this assistant manager tried to misplace her anger toward me. That's when the BIAS seeped out and her actions made it clear that she had already made assumptions about me that were inaccurate. I said, "Who are you?" She then identified herself and spoke to me like I was her child. This little girl could be my daughter with regard to age and competency. She told me that I had been in the store before complaining, which was a lie. Even if I had, then my issue today is now "pattern or practice" that needs to be addressed. The way in which the assistant manager at this Burgerville engaged with me demonstrated bias, a lack of training & 0 professionalism. I will make a formal grievance at corporate headquarters of BV. Avoid this Burgerville at all costs! The assistant manager needs to be fired for how she engaged with me in a public space and Burgerville needs to learn from what Starbucks is going through after racial profiling their customers. Bias related incidents, or disrespect of any kind, will not be tolerated in my neighborhood. Finally, Don't eat the chicken! read more

Burgerville Now Has One More Residant! I've loved eating at Burgerville since I was young. The price is very nice for the amount of food you get, and their shakes are amazing. Every strawberry season, they have fresh strawberry shakes that make my mouth water just thinking about it! So if you ever need some good old fashion burgers and shakes with a ton of fries, Burgerville is the way to go! read more

This is the absolute worst I've ever been treated in fast food!! This May, I headed out with the bridal party I was a part of for a tasting tour of the area. We stopped at this Burgerville on the way. I ran in for 2 large French fries to go, that's it, and stood there to wait. I watched fry order after fry order being fulfilled (there was hardly anyone there since it was shortly after opening) for the drive through and then even for those ordering after me. About 5 minutes into my watching, a worker asked me what I needed and I told her I'd ordered 2 large fries. She said, "oh, ok," and kept working at her station - the drive through. At 8 minutes, I asked the girl working at the fry station about my order, and she told me they would get them to me soon. At 10 minutes and 30 seconds, I asked for a refund, and said it was totally unfair to wait over 10 minutes while they gave fries to everyone else who came after me. The manager was so rude and did not apologize for the delay. While we were doing the refund, someone grabbed some fries that had been sitting there for many minutes and bagged them up, setting them in the food warmer, around 11 minutes and 20 seconds after I ordered (I could read the screen right behind the counter and even brought up the wait time to them). I understand food can take time, but there were no orders ahead of me and only 2 after me in house in that 11 minute time span. They were all sitting around talking in the cooking area, and as I said, the manager and workers were unhelpful and I even consider them rude. Just so they know, I believe the proper fix would have been apologizing for forgetting about my order, refunding it and giving me the fries. I've worked in many customer service areas and THAT is how you treat people. I will absolutely never go to this Burgerville ever again!! Also, a quick note, they were throwing away oodles (2 sheet pans full) of rotten food in the kitchen, their onion rings. That was gross to watch. read more

We ordered 4 cheese burgers and all of them were cold. Bond were cold and cheese was not even melted Told them we are ok just put them on your oven or put them on grill again they said they couldn't and would redo it Second round were the same very cold cheese on beef Maybe this is their style to make cheese burger do not recommend this place! read more

Fresh, local and sustainable fast food. I've been frequenting Burgerville restaurants since I was a child, along with my beloved Arctic Circle now only in Utah! Anyway when totting along my 7 year old brother- I have to be a little kid friendly and I was in no mood for pho and he's not yet into sushi, and we were saving Jin Wah for dinner with our mom. What to do, that he likes? Burgerville. It's kinda pricey for fast food but the ingredients are all local and seasonal. I HAD to get the seasonal walla walla onion rings, and a vanilla milkshake made from milk and ice cream from local dairies. My brother had their fish and chips. Another thing I love from their winter menu is there sweet potatoe fries-- sooo good and their holiday flavors like egg nog. This and Coffee People are some of my must have's whenever I'm back in Portland. Service can be a little flaky.. I was wondering where my brother's fries to his fish and chips were and I had to go ask them showing them the receipt because 10 bucks cannot be for just 3 little pieces of Halibut. Love their regular burgers here too. It's the only other standby I get on their menu besides their milkshakes and seasonal offerings like sweet potato fries and walla walla onion rings- made fresh, you can watch them hand bread them. They have nutrional information of what you ordered on the receipts too.. that's nice? or not.. Ignorance is kinda bliss, heh. I love how there's a hand sanitzer dispenser right by the pop dispensers, napkins and ketchup, etc.. Right on. That's great for a clean freak like myself. All in all, I wish we had something like this in Chicago. read more

I am so sad and disappointed. I just ate my last Tillamook Burger and it sucked. When I first discovered Burgerville (15 years ago) I could not believe the yumminess. Remember all the little stuffed characters? I still have my collection! It was fast food nirvana. The quality totally justified the prices. I used to be embarrassed I was there so often...but....it has become a shadow of it's former self. Look at the ratings over the past 5 years - nuthin but downward trend. The food is still expensive but now it's terrible. RIP Burgerville. I'm going to miss you. read more

I am appalled at what I saw but , wasn't supposed to see.. I went through the drive thru around 8pm, I ordered a burger and fries and a chocolate Monkey shake which is a chocolate banana shake. I received my meal, then a few minutes later I received my shake. I instantly started in on the shake and before I could leave the drive thru area I noticed there was an overwhelming taste of over ripe slimy banana flavor. I went in to the restaurant to complain and have a different shake made. As I was waiting, I looked towards the back of the restaurant in to the kitchen area and the girl that was taking my money at the drive thru, was now in the back unloading toasted buns out of the toaster with her bare hands , NO GLOVES! Obviously they were short staffed and she was working several areas at once. I confronted her with what I had just seen, Almost not believing what my eyes had just witnessed. She turned BRIGHT RED and knew what she was doing was wrong. I asked her if that was how she prepared my food? She immediately said NO.. Lol.. Let's just say I did not eat my food even after getting home and microwaving the germs off my food. The meat tasted old and it was extremely chewy! The fries were ok. Only ok. My second made shake was chocolate hazelnut and I still wondered what could be living in it as well. I do not recommend this fast food, As a matter of fact I feel like calling the health inspector. They are lucky I do not work for the Health dept or I bet they'd be shut down. The manager was there at the time this was happening and I should have said something. I am not trying to have this girl lose her job, ( everyone needs work) but, Do your job right. Just because nobody was at the counter to order and see this doesn't mean it is ok. It is disgusting! read more

We moved here last Thursday and my husband has eaten here 5 times since then! 5 times!!! Is there a burgerville addicts anonymous?

I ordered a 5$ cod burger and they gave me fish and chips that cost $10 instead. Smh. It was really oily fish and chips too. Smh.

I love Burgerville. The Pepper Bacon Tillamook Cheeseburger is phenomenal, mmmgood! Oh, and there's a drivethru which is great for my lunch breaks. The sweet potato fries were pretty yummy, and the chips they made were good too. I'm not sure if they still have those. read more

Gross!!! People in Oregon compare this place to In-N-Out. It's not even close! The drive thru took forever and our burgers were cold when we got them. The fries were soggy and gross. The only tasty thing was the milkshake. Sorry Burgerville but I'd rather drive 4 hours to the new In-N-Out than ever eat at one of your "restaurants" again! What a waste of $20! read more

Gotta love burgerville. Always a favorite when we pass through. The food is good and you can taste the quality. Not typical greasy fast food. The seasonal items are awesome!!! I love the back story and sustainability. The only real negative is that the prices are a bit high, but you are paying for the quality products. I would recommend to all! read more

Not a bad quick stop for a meal. Since they are so popular, I expected a bit more. The berry shake was awesome but the burger was just average. Fries were average as well. I would go back if it were convenient but I wouldn't make a special trip for anything. read more

Ordered online for the first time and probably now the last time. Half my food was cold, and the other half took another 15mins to complete even though I showed up on time 30mins after making the order and the restaurant was fully staffed and completely dead read more

Well, my boyfriend and I frequent this location for their milkshakes but our last experience here was everything but satisfactory. We ordered their fish and chips (which were great and always are) and my bf ordered their chicken fingers. We got clear home and when he opened his bag of chicken fingers we thought we may have been getting punked or something, it was a complete joke. There's supposed to be 3 pieces of chicken, there was 1, and 2 pieces of crust with no meat inside them. So we spent $7 on 1 piece of chicken and 2 pieces of popcorn looking pieces. I was livid because whoever put those pieces in there had to have known that was not cool. I called right away and asked for the manager, the manager wasn't the worst but certainly not the most apologetic or helpful. He basically asked me what I wanted him to do. How do you answer that? Well I want you to know what a piece of chicken is and what a piece of nothing is. He said he is training a bunch of new people right now and it isn't going well. Well apparently not, and your customers are being affected. He said my next meal will be comped. I'm giving 2 stars because generally we only get milkshakes and those are fail proof. read more

Burgerville while they use local ingredients, they are still fast food restaurant. The cost is more for their ingredients but the taste is lacking. I'd come here only when they have waffle fries or a quick ice cream fix. Milkshakes and ice cream treats are fine here I think it is because they use yocream ice cream. read more

Grew up having Burgerville. Not a huge fan of fast food hamburgers but every once in awhile I get a craving for Burgerville sauce! The good things about this fast food place is cooked to order burgers, local ingredients and love their seasonal specials! You can buy a jar of Burgerville spread but doesn't quite taste the same at home. They also have an Anasazi Bean Burger that is super yummy if you don't eat meat. Not the cheapest but worth the little extra cost for a little better quality in my opinion. read more

Good Walla Walla onion rings.....but, that is about it. I do not much care for Burgerville other than that. I think it is the burgers I do not much care for and never understood the big rave -- but, maybe I am just not from here, maybe that is why. It is fine. No red flags, I just prefer Burger King, believe it or not. read more

This place has become very hit or miss. We live in the area and frequent it at least once every other week. Sometimes there is great food and friendly service and everything is right. Other times the staff looks inconvenienced and the food is wrong or bad. If we visit after 7pm its a 50/50 chance that our burgers will be cold, food missing or wrong. I've had cheeseburgers missing the cheese, sodas only 1/4th full and ordered breakfast burgers and gotten burritos. I emailed corporate and no response. Get your act together Bville! read more

Had a bacon cheeseburger from here. It wasn't too bad, but not the greatest for the price.

I came here hoping to find another place with quality of meat and fries of In n Out. I am sorry to say that while it was very good it did not measure up to In n Out. I did like all the dishes and really liked those fancy Coke product soda fountains. I have the yukon gold waffle fries with the traditional tillamook cheese burger. Good but did not transcend to great. read more

The burgers are ok, the only one that stands out is the Tillamook Cheese Pepper Bacon burger. I actually go there for the Fish n' Chips. It's not a place you go to eat cheap, the Fish n' Chips basket is about $8. read more

Was looking forward to eating here, and even though fully staffed and dining room had four tables being used, they forgot milkshakes and took extremely long to get food to table. When we were leaving, the drink machine was empty and never got a refill cause manager never fixed it before we all had to leave. I felt bad for drive thru customers. read more

Out of the countless times I've gone here, then never get my order right. Their food is very good though, when I get it.

We've mostly done drive-thru, and it's usually late at night. We haven't had an issue at all with it really, we've never had something missing or wrong orders. We're usually in an through pretty fast. We also usually enjoy what we get. Sometimes the fries are a bit wilted, sometimes the burger is just TOO lacking in meat. We still come though, just for the principals it has. Due to price and size, we don't come often. However, we're not usually disappointed, and we know what we're paying for. read more

McDonald's? Burger King? Try Burgerville. It's local and better than those other big chains. You can even get a rewards card to save money on your next visit. You can even program a song on their free jukebox. When you don't have time to cook, stop by and get some decent burgers and fries. read more