Convenient location, parking...well....physical therapy right? You would think that they would have parking specifically for the patient, mainly because most of the people that come here have been injured therefor require physical therapy, my husband broke his ankle and he has to walk quite a distance to get into the office, and lets just say people in the parking lot are not gracious when waiting for him to cross the "street"
The office is nice, the equipment is clean and for being a smaller physical therapy office they have plenty of equipment, My husband has seen four different physical therapist which I personally do not like, continuity of care is very important, especially during the healing process, each time my husband sees someone new he has to re-explain himself.
The first time he really liked the person he seen, he said that they were very approachable and they listened to him and didn't push him to hard to fast, the second person he has seen the most, he does not like him, he said that he makes him feel as if he is not trying/does not want to get better, which could be further from the truth every evening I help my husband exercise so he can heal faster. He said that he tries to explain things to him and he is arrogant and listens but will dismiss everything my husband had said, after each session with this particular therapist my husbands ankle swells up pretty bad and he is in pain the following day, (we have read and researched that when bones are healing you should never over work yourself for this reason.) my husband has told the therapist about his pain and swelling and his response: "you want to get walking right?" SERIOUSLY? He seen another guy who was covering and my husband really liked him, he said he listened to his concerned even did a massage that loosened a tendon that had restricted him from moving his foot, he was super happy about that, he even showed me some exercises I could help him with at home. Yesterday my husband again seen someone new, which my husband liked he said he was a little rough but, he gave him useful tips and enjoyed conversing with him.
I work in the medical field and I pay attention to everything, so a few side notes, the furniture is not cleaned regularly (waiting area) the receptionist is constantly on her phone, very sweet and helpful, but phones should be put away out of patient view...Or maybe I'm just old school?? Magazines are scattered and old, and it is extremely hot in the waiting area. The bathroom never has toilet paper, soap or paper towels, luckily Bel Air is right next store so I'm able to get groceries and use the bathroom if needed!
Finally, billing, We have still yet to get a bill, he has had 2 sessions a week for the last 2 months and not one bill?? Not looking forward to that, Oh yeah it was our (patient's) responsibility to find out what our coverage was?? I guess there is a first time for everything, any medical, dental, optometrist, dermatologist I have ever been to has always had a financial coordinator which will explain your benefits to you.
I've asked my husband if he would like me to find somewhere else for him to go he said no it is fine, he's a guy... go figure, so I guess it is not that bad, the location again is very convenient and most of the physical therapist have been awesome, listen and are helpful. I really would give 2 1/2 but I don't have that option, So I will give two, perhaps if we seen the more helpful physical therapist the whole time my rating would be three stars, and again I work in the medical field so my standards are much more higher! read more