Sacramento rehab sent my dad to an ER to sit for 24 hours as an out so they didn't have to care for…read morehim anymore. Because of infections that happened during my dad's stay they sent him away so they wouldn't have to be responsible for him. This facility doesn't want to care for or help patients that may require extra support and more tailored therapies. The nursing staff acts in a way that is unbecoming of the nursing profession. They have laughed at, made fun of, and rolled their eyes when asked for help with my dad. I came in multiple times to find my dad sitting in his own filth in tears that nobody would help him. Sitting in wheelchairs that were too short so his legs were jammed into his chest, left there unable to move in excruciating pain. Having nurses laugh at patients, drag their feet to offer hands on care, and leaving patients filthy and unable to move directly violates ethics standards set out by the Nursing Practice Act. Professional conduct should uphold patients dignity and show compassion not demean people who have gone through life changing health issues. The therapist for the most part are kind and caring. Though there are a few who have no business working with people in this type of environment (I'm looking at you Jeff). The rehabilitation aspect is the only thing I trust this facility with which is why my dad had a family member there nearly 24:7. My sister stayed over night three nights a week. The one star is for them and nobody else! Case managers are not communicative and unavailable the majority of the time. Perhaps other people have better reviews and experiences because they are not seeing the type of care their loved ones are getting. all I can tell you is be present and do not trust that these people are properly caring for those you love. If your loved one had a stroke and can't speak clearly, walk, or take care of themselves do not leave them alone here. A shiny new facility is a great distraction for the patient neglect that is happening when you aren't looking.

The Sacramento Rehabilitation Hospital deserves every bit of this 5-star review…read more My dad was a stroke patient, and our experience here was truly a blessing. I have never encountered such kindness, care, and attention as we did at SRH. From the moment he was admitted, the entire team made us feel supported and seen. Donna, the case manager, was a gift from heaven--she guided us through every step with so much compassion and clarity. Dr. Yabes and the other doctors were incredible--professional, attentive, and genuinely caring. Maria and all the nurses were beyond amazing--so gentle, patient, and dedicated. They treated my dad like family, and that meant everything during such a difficult time. Rick, the pharmacist, was also wonderful--thorough, caring, and great at explaining everything we needed to know. The Physical Therapists, Occupational Therapists, and Speech Therapists were the absolute best--encouraging, skillful, and deeply invested in helping my dad regain strength and independence. My dad stayed for about two weeks, and from beginning to end, our experience was outstanding. If you are considering this facility for your loved one, know that they will be in the best hands. Let that give you peace. Thank you, SRH--you were truly a blessing to our family.

LOGISTICS I was referred to Burger Physical Therapy through…read moremy insurance provider, Western Health Advantage (WHA), after I tore my Achilles tendon. My copay is approximately $15 per session. Appointments are typically scheduled in advance - often in a series of sessions that span several weeks or months - to ensure continuity of care and steady progress. This consistency has been essential to my recovery. CLIENT / PATIENT CARE Physical therapy is not a one-size-fits-all experience - it's a journey, and I'm still on mine. While I'm not fully recovered yet, I've come a long way, and that progress is thanks to the amazing team at Burger Physical Therapy - especially my Physical Therapist, Sam. Sam is absolutely incredible. She's compassionate, knowledgeable, and deeply attuned to the needs of each person she works with. She meets you where you are, both physically and emotionally, and walks with you - step by step - toward where you need to be. Communication is so important in PT, and Sam exemplifies this beautifully. Whether you're someone who is shy and reserved or more direct, she has this effortless way of adapting her approach to fit your personality and comfort level. I've had the privilege of watching her work with a wide variety of clients. One moment that stood out was when she supported someone who seemed overwhelmed and resistant to almost every suggested activity. Rather than becoming frustrated, Sam calmly and creatively came up with alternatives on the spot - demonstrating not only her expertise but her empathy. It was truly inspiring to witness. Personally, she's helped me immensely - not just with manual therapy and movement retraining, but with understanding why we do each exercise and how it helps in the bigger picture of healing and long-term recovery. That kind of education empowers you, especially when you're navigating vulnerability and uncertainty. TEAM & SUPPORT STAFF Beyond Sam, the entire Burger PT team deserves recognition. From the front desk to the physical therapy assistants, every single person I've encountered has made a positive impact on my experience. I want to give a special shoutout to Ashley, Margery, Gavin, Noah, Susanne, and Jalila - each of you has played a role in my recovery journey, and I'm truly grateful. You guys are absolutely sweet. I've worked with several of them. They've watched me fumble and make mistakes. It's a vulnerable position to be in, but they've always treated me with kindness and respect. They have always been on top of scheduling my appointments and working myself and my insurance company to make sure the lag time between approvals and appointments doesn't affect my PT and care. SUMMARY Burger Physical Therapy in Natomas is truly a gem. What they offer goes beyond physical rehabilitation - they provide compassionate, person-centered care in an environment that feels safe and encouraging. To Sam and the entire team (Ashley, Noah, Jalila, Gavin, Susanne, and Margery): thank you. You've helped me reclaim a part of myself back that I lost after my injury and reminded me that healing is not just about regaining mobility and strength - it's about having a community that believes in you, encourages you, and helps you find the right balance between mobility, strength, and proper form. I'm so grateful to have found this team and look forward to continuing this journey with them by my side.

Doug was nice. He knows a lot. I did a lot of exercises in physical therapy. It helps with my joint…read morepain. It's hard to call their office. Most of the time, they don't answer their phone or respond to voicemail.

From the first day Mrs. Cindy came into our house, my son absolutely adored her. She quickly came…read morepart of our family. My son at the time was two and he would look forward to every Friday when Mrs. cindy would visit. She worked so well with my son and just in six months made huge progress with his speech. I am so thankful finding such an amazing SLP!! Thank you Mrs. Cindy!

Most communicative and helpful person we've been to!! Over a few sessions we really got to make…read moresome real progress and I've learned a bunch of new methods to use both for myself and my kiddos! She uses lots of hands on learning and focuses a lot on vocal skills! Thank you Cyndi!!!

Extremely unprofessional and unorganized. Always on hold for over 15 min every-time you call. They…read morealways forget to send documents to the necessary destination. Everybody is so lazy.

Bakhari is the worst that I've ever seen! She is the most Rude, Condescending, and Impatient doctor…read moreI could possibly imagine. I was sent to her after a stay in the hospital, and all she did was tell me I'm wrong and disagree with the surgeons and specialists. Then when we needed prescriptions filled that were ordered by the hospital, she argued with me about which ones she felt like we needed and only filled the ones she wanted. Not the ones the specialists prescribed. I couldn't get away from Bakhari fast enough and refuse to refer to her as a doctor, because she gives all other doctors a bad name!! She is the absolute worst and I fear for anyone that is forced to use her! I only wish there was more that I could do to shine a light on how bad she really is!! If you look at her reviews on the facilities site, you will see that plenty of people had the same experience as I did!

Fun place to work. Great teamwork. Admin is very helpful and friendly. Everyone goes above and…read morebeyond. Residents are nice and family are easy to work with when come to visit.

This place is now called "north pointe care center" ( it was confusing at first when looking up the…read moreplace) My father spent several months at North Pointe to complete his therapy after being in two other nursing homes that were not the right fit for his needs. What truly set North Pointe apart was their willingness to accept him when no one else would, due to behavioral challenges related to his illness. This facility gave our family hope at a time when we felt like we were running out of options. I vividly remember being at the hospital for the fourth time in just one month after more heartbreaking experiences at other nursing homes. During that stay, the nurse manager connected with North Pointe. She came back and said, "The first thing they told me was, 'Bring him in...let's make him comfortable.'" From that moment on, we felt like we had finally found the right place. They welcomed my dad with open arms, and the cycle of hospital admissions stopped. It was a huge weight lifted. From day one, the staff at North Pointe was exceptional. We were comforted to see the same nurses, CNAs, and therapists each day ...people who knew my father by name and took the time to understand both him and our family. Their consistency and compassion made all the difference. I especially want to thank the CNAs, nurses, and rehab team. They are incredibly experienced with patients living with Alzheimer's, dementia, or recovering from serious illness or injury. One thing that really stood out to us was how diverse the staff was. There were team members from many different cultural backgrounds, and many of them spoke Spanish;including nurses, CNAs, front desk staff, and even members of the cleaning crew. This made a big difference in creating a welcoming, inclusive environment where communication felt more natural and respectful, especially for patients and families who speak Spanish as a first language. The facility does a great job of helping residents stay active and engaged. The backyard area is one of the highlights...patients are able to walk outdoors safely, surrounded by large shade trees and grassy areas. There's even a big birdcage that many of the residents enjoy. Inside, there's also a piano, and music is played. It's comforting to know that patients aren't just confined to their rooms...they have opportunities to socialize and enjoy the outdoors in a secure setting. While the front porch offers a nice place to visit and provides some privacy, it gets extremely hot during the summer. Unfortunately, there's no designated indoor area for families to sit with loved ones privately, which made daily visits uncomfortable at times. The backyard is more of a shared space, and you'll often be surrounded by other residents. That felt a little intrusive in the beginning, but I quickly grew fond of many of the residents over time...they meant no harm, and it became a familiar, even comforting, part of our routine. The rooms are small, usually shared between three residents. That can be a challenge, but the staff works hard to match roommates based on compatibility. Everything is gated, which is a huge comfort if your loved one has memory issues or a tendency to wander. Safety is clearly a top priority. That said, the facility really needs renovations. The closets, dining room, and especially the bedding are outdated. We noticed torn linens and worn-out furniture more than once. It's time for ownership to invest in this space. Our seniors deserve not only excellent care...but an environment that reflects their dignity and worth. North Pointe has the heart and the team. With updated rooms, furniture, and better indoor common areas, it could become truly exceptional. Staffing was also stretched at times. While every staff member we interacted with was dedicated and hard-working, it was clear they were doing more than their fair share. They need more support from leadership. The social work team was also understaffed and could improve in communication and follow-up. I'm sharing all of this because I know how difficult it is to choose the right nursing home. We relied on honest reviews when we made our decision... and a lot of places had a lot of fake reviews....and I'm so grateful we chose North Pointe. It's not perfect, but what matters most...the staff are truly outstanding. They cared for my father with patience, skill, and compassion, and they gave our family peace during an incredibly stressful time. Thank you, North Pointe.

I had an earring back get pushed INSIDE my ear and get infected and I couldn't get it out! Dr was…read moreawesome, didn't miss a beat. Numbed my ear, wrangled it out, and prescribed me antibiotics. I was out in less than an hour! I only wish I spent less time trying to get it out myself, lol. They are great!

They told us it will be covered even if it is transferring insurance turns out they are not certain…read moreand do not care about the patients, the wait time is very long.

I was referred for an ENT and audiology appointment in April and it's now December and just got my…read moreat least third cancellation but I think it's been four cancellations. I'm patient but I've never been cancelled this many times. Going to try somewhere else. The new appointment was going to be April.

The doctors consistently provide excellent care here…read more However, billing is handled externally via UC Davis, and after One of my last visits, I was alarmed to find my bill had been sent to collections. No one from UC Davis contacted me ahead of time to ask why I hadn't paid my bill. Apparently, according to them, my bill had been sent back to them after they mailed it to me. So they immediately handed it off to collections. This was in about a 2 week period after my visit. When I spoke to the people over the phone regarding the billing discrepancy, they treated me like I had made some sort of mistake with my address, despite having no previous problems. I was worried sick it would hurt my credit. Fortunately, the collection was soft so it didn't report. Still, I see it as a completely unnecessary step they took to escalate the situation, when all they needed to do was give me a phone call or send me an email. Again, this issue doesn't reflect on the staff at this particular location, but to the greater UC Davis medical group entity. This is corporate medicine In family doctor packaging.

Suncrest has been wonderful! They are so caring and so passionate in their care. Their staff is so…read moresupportive. They offer so many options for support. Best care out there for our loved one. Thank you Suncrest!!! Tony & Jan

We are so grateful for Malinda and Suncrest team for springing into action to help our client in El…read moreDorado Hills who needed services immediately. They were professional and made the process easy and seamless.

Our family has had a very disappointing experience with InnovAge PACE Sacramento. I advocate for my…read moreparents, and we have experienced ongoing problems with communication, delayed responses, unanswered emails, referral issues, transportation concerns, and grievances not being addressed in a timely manner. When we ask for updates or documentation, we often do not receive clear answers. Some concerns have taken weeks or more than a month to receive any response, which is unacceptable when participants and families are relying on this program for care coordination and services. There have also been issues with outside referrals, appointment coordination, transportation, and lack of accountability from leadership. On more than one occasion, we have gone to the center seeking help from leadership and were told no one was available or were expected to wait for an extended period. Families should make sure everything is put in writing, keep copies of emails, and request grievance documentation when concerns are not being addressed. This program receives state and federal funding, and families deserve timely communication, accountability, and proper follow-through. Based on our experience, the leadership and communication at this center need serious improvement.

Need a minus star rating. Incompetent. Liars. It is all about getting as many Medicare - MediCal…read moreclients as possible while actively preventing the clients from getting the Healthcare they need..... because that cuts into Innovage's bottom line. They are skilled in taking notes and making empty promises. No one's health ever improves- they are banking on being able to blame the lack of improvement on the age of the patient....."that happens as you get older" . There is NO personal attention. It is "boxed" healthcare. For some specialties, you actually have to travel out of town because none of the Sacramento Healthcare groups will work with Innovage. I do not have the words to describe how frustrated and incensed I am on behalf of my loved one. They have over 800 clients, 4 social workers and 2 maybe 3 primary care doctors on site. There is 1 podiatrist and 1 dentist. Every other doctor is off site and quite a few of them out of town. Dreadful.