Entire staff spoke only in Punjabi to each other, both front counter and in kitchen arguing. At counter, 3x's a worker disrupted our ordering, speaking non-English. Our wait in completing our order was long as was the 20 min. for food. -Ordered as "Dine-in", came in BROWN BAG. We went to table, transferred to tray ourselves. - Instructed no ketchup, just 2 Mayo. In bag 4 pks. ketchup, NO Mayo. Went to counter, was told "additional charge"...for Mayo!!!??? What? - Box with onion rings was near empty, 4 broken rings and 1 tiny 1" ring. This for $4? Disgraceful! To recap: Rudeness (foreign language interruption , slow arrival of substandard food, extra fee for standard condiment, inadequate food quality+quantity. Plus NO acknowledgement of from any affiliation with Burger King. *Does RBI (Restaurant Brands International) NOT vet potential franchise owners beforehand? Or does $ talk? Seems indiscriminately franchises/ownerships are sold which direly reflects BK's reputation! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sea Isl. Way, Rmd. BC, Canada's BK is a disgrace. BK Guest Care does 0. Franchise owner IGNORES. NO RECOURSE for troubling valid issues! *To DATE NO ONE have verbally contacted us. WORSE BUSINESS PRACTICES, CUSTOMER SERVICES ... NONE! (Later discovered online, this BK est. had multiple Health Safety Violations, a well) read more

Burger King - When asked, we said "dine-in", arrived NOT on tray, in bag. - Burgers Near Me - Richmond, British Columbia

We arrived late to our hotel and this Burger King happened to be close by and was open 24 hours. So I walked there and the dining room was closed. The drive through was only open. Well since I walked there, I didn't have a car. I stood around the speaker ate and no one answered. I looked through the windows and it appeared that there was only one person working in there. I waited for a few more minutes and left and walked to Subway next door. I went to Burger King the next day and they were doing construction on the roof. The noise was so loud and annoying. Then when the work stopped, there was still noise of an alarm beeping. I ordered a whopper meal. My kid got 8 pieces of chicken nuggets. He loved them. Ate them all and some of my fries. My burger tasted good. The fries were a little cool and hard, not fresh. When I got back to the hotel, I went to the toilet because I got the runs. Although my kid enjoyed the nuggets, I didn't give him the option of getting chicken nuggets for dinner from this Burger King again. read more

The service was very disappointing. Even though the dine-in area and drive-thru weren't busy, we still had to wait about 10 minutes at the counter before being served. The woman who took our order was quite rude and lacked basic customer service. read more

It's been I don't know six months to a year since I've been there, but I went last night. They seem to be improving a lot last time I went but this time it was bad. The french fries were OK. They gave me four packs of ketchup that's all right. But the burger had an odd smell to it and the Coke zero was salty and had no syrup in it. They had to have known. The meal was only five dollars so a great deal, but the burger was hastily assembled with a big pack of lettuce on one side of it and nothing on the other. it's too bad, I used to go to Burger King in Edmonton decades ago and it was OK and I was hoping they could make it again, but doesn't look like likely with this kind of food. read more

Burger King's Whopper Wednesday is a steal! The Whopper burger hit the spot with its juicy patty and fresh toppings. It's the perfect midweek treat without breaking the bank. read more

One-line review: Okay for fast food. We came for the BK Big Fish (no longer available in the States, so we were surprised to find it here). It was... not as big as we remembered. We asked if they would fry our fish a bit longer to make it extra crispy, and they declined; but they did add lettuce, tomato, onion, and pickle per our request. My wife said the fries were not very good; my onion rings were fine, not great. On the whole, it was a fairly average BK experience. Might have been happier with a Whopper. They had a number of specials running: 2 bigger sandwiches (Whopper, BK Big Fish, or their chicken sandwich) for $7, 10 piece chicken nugget for $2.99, so that seems a decent value if you are set on fast food. Service was adequate, not memorable. Parking was free in their lot. Bottom line: Don't think we'll be back anytime soon. read more

Pretty much everyone knows what Burger King is about, so I won't go into too much detail for this review. Whenever my buddies and I have late-nite munchies, BK often comes to mind. You can't go wrong getting a $2 King Deal sandwich, or $5 (taxes in) for the King Deal meal. While I haven't tried all of them, you definitely can't go wrong with Whopper Wednesday. A couple of things to note about this location. 1) It's 24h. Yes, there are alternatives to No.9 and Denny's at 4am on a Monday. 2) It's located conveniently close to a Starbucks which means you can leech free wi-fi! You do have to sit near the western windows though. The staff are quite friendly, and have yet to screw up an order. My only irk with this place is that one time we came in at 2355, and couldn't order the next day's special without waiting 5 minutes. But maybe it's company policy so I'm not going to hold it against them. The location is clean, and the food is tasty. What more can I say? read more

Burger King - Tuesday King Deal - Original Chicken Sandwich~ - Burgers Near Me - Richmond, British Columbia

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It's Whopper Wednesday! Yup came here for the Whopper. $3 for a Whopper is a pretty good deal. I came with friends and end up buying two Whoppers home. I already had dinner, so I ate half a whopper instead. It was very delicious. Probably because I have not had a Whopper in ages. Still pretty big decent size. This Burger King has free parking and I am talking about Lots. read more

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The location is constantly understaffed. Customers are ignored for long periods of time, even when restaurant is empty. Washroom is often disgusting and lacking paper. This morning, when I asked where the recycling bins are for our empty plastic orange juice bottle, the clerk replied "oh, we just throw them in the garbage". I'm going to lodge a formal complaint with RBI. read more

Didn't think I would get a chance to come in here, but since one of the youths wanted a burger, and there were coupons in the car, I had to think where was a BK in Richmond, gladly I remembered this one. Came in on a Sunday afternoon around 1PM and it was pretty quiet in here. It's a pretty standard BK, not as new as the one in downtown, but it is comfortable and clean, what more can you ask for from a fast food burger joint? If you are not feeling for the golden arches, and need the crown, there aren't many around anymore... and if you are in the heart of Richmond.. this is the one for you. Amazingly the BK still has the snaky line section for when it gets busy, didn't see it in use here... something that all the old BK's had. The person taking our orders was quite helpful, as she didn't even question the black and white coupons we had printed out from my work printer. We ended up ordering a few of their signature burgers (for those who don't know... it's a Whopper!) and after we made payment, found a seat and waited. The food is not laying under any heat lamp drying up over time, these are made fresh to order..... as fresh as fast food is going to be. While we waited I noticed that this place has a few good round tables, not just booths your use to sitting at in these places. There is one tv, that was apparently playing some mundane soap opera program when we were here. Also they have free wi-fi, and are open for 24 hours.... so it's a good hang out joint.. probably a good place to study late in the nights... as I would think this place would be quieter than Tim Hortons. When the burgers were finally made, and we brought them back to the table, they were all nicely presented in their boxes. Once opening the boxes, and surprisingly enough some of the boxes were actually tricky to open, you saw a nicely semi-wrapped burger, easy to pick up, and to keep the burger all in one piece. Wrapped halfway, nothing is falling apart... these people know what messes can occur, and the only time I have seen burgers wrapped like this are at the PNE... so bravo on handling of your food... full props. I still see they market Whopper Wednesdays.. so if you need a cheap meal on Hump Day, remember the crown... they have other under $2 items as well.. for the cheap in you! read more

Burger King - From my seat... there's where you order, and get your food.. with that lineup thingy.. - Burgers Near Me - Richmond, British Columbia

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Hardly find the cashier, always hide at the back kitchen chatting. Extremely rude and services. read more

Burger King - Combo - Burgers Near Me - Richmond, British Columbia

Another story of a father trying to catch up with his son on the weekly events over a Saturday morning coffee and breakfast sandwich. Both of us like the croissant sandwich with the egg and ham. Both of us think the potato nugget stuff is way too greasy. Fried food is bad. bad bad. so we don't eat those. (of course nothing is really healthy here, but it's more the time spent together) Coffee here is always fresh on Saturday morning. It's almost become a weekend ritual for us. Just a father reconnecting with his little boy who's not so little anymore. read more

Everytime i come here there is no one close to the cashier. I have to shout. No ring bell on the desk. Yeah we know they might be understaffed but come on. 3 women gets time to gossip and laugh at the back while the line is getting longer? The food isn't that good either.m, i got my toast burnt and eggs smelling old as if they dont change the oil. Can this location close and new food fast open? ( a& w would be better ) so annoying i still end up buying here bc my work is close by and i dont get time to order other restaurants read more

I want to complain about the service. Not because the ladies here weren't hustling (they were). It was simply UNDERSTAFFED. Management should be ashamed. Terrible wait time read more

Seems like all of Richmond's BK nicer than Vancouver, no surprise there. Also in the new strip with Starbucks & General Paint. Like the square layout, spacious seating. These Whoppers still can't be beat with their signature sauce. I personally don't care for their Skor, Oreo sundaes, a far cry from Dairy Queen. Free parking. Good for the Hampton Inn guests across the street, close to airport. read more

Ordered 2 bacon and cheese whopper meals. Fries were hot but both burgers were actually cold, as if left in a fridge for too long. Numerous customers waiting way too long for service. Will not visit this location again. read more

Worst service I've ever had at a fast food place. If it wasn't the only thing I could grab quick for my lunch I wouldn't come here. It takes a solid 5 min per order. Managers almost never help out when it's busy. It took the whole crew to figure out a refund one day. In over all worst fast food establishment I've been too and I cannot stress that enough. read more

This is the worst Burger King in mainland Vancouver. I was the only customer. Their fries were hard as rock. Old and re-deep fries for a few sec. owner should hire the better manager or owner gotta check the quality. Guys McDonald's is just 10mins drive from here read more

The only BK in Richmond;so I came to this location for breakfast. I had a coupon for 2x croissantwich + hashbrowns and a small coffee. The only thing good was the coffee. The croissantwich which I had high hopes weren't good. It was cold and not flakey. Can barely tell it's a croissant. The sausage version is better than the bacon version. I was very surprised. The hashbrowns were ok but the heinz ketchup saved them. Service was major slow and there was only one girl working at the front and since almost everyone's ordering the same thing, she seemed as confused as us who's order's next. They should have a numbering system alongside their receipts like most bbt places. read more

This place couldn't suck anymore how do you even run a business like that.. you rude your yelling I waited at the cashier 10 mins to have my order taken. On wopper we'd, u have 2 people running the whole place while it's you busiest day of the week. And when someone has a complaint in front of me asked to get the managers number he said call the number the bag.. as if that's the mangers number!!!... worst experience ever... not a single apology or even explanation on what us taking so long.. 30 mins from the time I lined up with 2 people in front of me till the time I got my food to go and left that is a very long time.. service unprofessional. I didn't even want to give 1 star I had to. So I could comment. read more

Both my friends got their orders wrong. One missing bacon and cheese the other missing the burger patty! I asked for a meal and to purchase a gift card and was told they don't sell gift cards??? After standing at the till for over 10 minutes waiting for service this was a disappointment. read more

I'm going to be honest in saying that I came here 'cause I had a craving for onion rings and I had a coupon. Service was decent, surprised nothing was messed up *knock on wood*. I had it to go just to serve a craving more than anything. read more

Usually go there late at night when little else is open. I have noticed that often there are not many staff working. However the food is always fresh so I don't mind the small wait and the service is always friendly. I continue to go back. read more

Pop machine is pretty tasteless. Syrup was crank low as they try save money. Ends up dump more drinking in the drain then people actually drinking it. read more

Burger King - Most retard burger ever made - Burgers Near Me - Richmond, British Columbia

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$1.99 may seem like good deal for 10 chicken nuggets until you spend $500 on hospital bills after the stroke succeeds your body. These are some dirt nugs, not to mention Jasmine forgot my fries. Synopsis: Burger King, underrated for a reason. Cheers read more

I am a regular customer, my son like it here and we find it cheaper than other fast food chain, but last week my husband stop by with his friends to eat and he went to the washroom but he find it no toilet paper and it was very nasty and disgusting! There's this covid right now,but they are lack of sanitation. I hope they can fix this. read more

Worst service ever. Counter person disappeared for several minutes after they took the order. My fries made several rounds to the counter in a bag without the rest of the order. They were super cold. Do not recommend. read more

I was getting a couple sundae's there with friends. We were going to marble slab but it was very expensive, the inside of the store was hot, and the worker was slow so we decided to go to Burger King as we agreed it was bettr than McDonalds. I am quite indecisive and was choosing between the Skor and brownie sundae. I asked if they could combine both and they said no problem if you add 25cents more for extra sauce and that was great! They gave me plently of skor with brownies in my sundae as well as caramel and fudge sauce. The staff there was very friendly and nice. My friends got a strawberry sundae and a M&M sundae and it all seemed great. Later, I noticed the survey on the back of the receipt for a free burger with the purchase of fries + drink at regular price and I got a meal for basically $4 which isn't bad for 2013. Why I gave it 4 stars and not 5 is that the kid's place there is absolutely disgusting. There was sticky stuff on the floors and seats and most of the games there were broken. There was an employee mopping the general area though. read more

If I can give a negative review i would. This management gave a bad name for burger King franchise. My family went here to grab some food before we head back to the US. I ordered $15 worth of food. I gave them US currency and they said they don't convert to Canadian currency So I decided to paid with my credit card. They screwed up my order and when I asked them to fix it and they refused. What a horrible customer service. Even if you gave me free food at this place, I would never come here again. Besides the bad service they gave my family, the man who works behind the counter has bad body odor and the restaurant is dirty. I don't believe they are within codes of cleanliness. I will have to report them to health and services.i hope I don't get sick eating the food from burger King. read more

This is the last time I'm coming to this bad location. Yes, it's Burger King... but the ownership and employees don't care about what they're serving you. Cold mushy food. If you're thinking about going through the drive-thru, you're a sucker for even worse treatment. They don't even apologize for serving you below standard Burger King meals. You're better off driving a little further to Wendy's or McDonalds down Bridgeport. read more

Worst experience ever. My girlfriend and i had been on flights all day, and stopped in for a late dinner. After we ordered, the cashier repeated everything back to us. No problem. When the food came, one item was missing. I pointed this out, and the cashier told me he didnt charge me for it. I told him i had ordered it and he had repeated it back... he starting raising his voice and borderline yelling at me that he didnt hear so I didnt order it, and then turned me away from line and his back on me. Completely unacceptable. Never have I had this kind of service before, and I would hope to never have it again. To whoever manages this location, you should be ashamed of your staff. read more

Check your receipt at this location. I just paid an extra dollar for a veggie burger and the cashier did not give me a receipt. She said she wasn't sure why it was was more expensive at her store.as compared to a Burger King in Port Moody... hmmmm read more

I rarely eat Burger King but decided to grab some for lunch quickly, first of all they gave my the wrong burger. I got to work and had to walk all the way back in the rain. Second time around something tasted off and next thing I know there goes the food I just ate. What I thought was a veggie burger didn't seem very "vegetarian" at all (Or so they told me as they wouldn't refund me my money for this shitty meal) . The poutine was also a joke, the cheese wasn't melted and the fries were cold. Employees are incompetent and over all this place sucks. I would advise you take your money elsewhere if you don't want a case of rude with your food poisoning. read more

It's BK so you know what to expect when coming here. I've never actually step foot in the restaurant and only come here via the drive thru, which is 24 hours. Usually if I'm here, it's because a need a cheap meal and order the Rodeo Burger and Cheeseburger, total after taxes will be less than $3.50. Don't forget about Whopper Wednesdays and whatever King meal they have for $5! Only wished they accept paypass here. read more

Premises look pretty old and shabby. Neither men's or women's washrooms were open (closed for cleaning), so only the family room was available for the 11 pm crowd. The cashier was a little bit grumpy... But what heck, nobody goes to BK for service... read more

It's Burger King not much to say. Restaurant was clean and the staff was professional and friendly. Food was delivered quickly with good temperature read more

good chk sandwich. the best veggies Burger for fast food restaurant. make sure you get heavy all on veggies burger. that makes it taste so good. good drive through service read more

Burger King - Burgers Near Me - Richmond, British Columbia

Hubby was out doing errands when on TV there was an ad for $1.79 nuggets. Phoned Hubby to pick some up on his way...hmmm...advertising works! He gets home and there's NO SAUCE! Gives me this long story about the guy at the window wouldnt give him any sauce, they dont have any so gave him a wee packet of mayonaise! He then tells me they were over $5 each. No way, I just saw the ad in the TV so I see the receipt and since he is right, phone the store. They are apologetic and tell em it has been written up in the book for the manager and to come in the next day, between 7am-3pm. Today went back at 2:30pm with my receipt to see the manager, Komal. I introduced myself politely and said she was likely expecting me. "No", she hadnt read her message book yet! Strange considering she only now had 30 minutes left on her shift. Anyway, Komal takes my receipt and returns with $7 and change. I told her it wasnt enough since the nuggets were over $5 each. "Oh no, I am only authorized to refund the difference". Really? Nothing for the inconvenience? How many other people were charged $5 instead of $2, I asked her. "Noone" she replied. Absolutely noone? "No, noone. You are the only one" Woohoo for me...NOT OK. So by that theory, everyone else in line was charged $1.79 different buttons were punched in order to have the cash register ring up our nuggets for over $5? People, check your receipts. ...as for the sauce? Seems whoever makes orders cant calculate enough sauce for nuggets. Poor service. Poor management. NEVER going there again read more

This place is worst. Staff is not trained properly. I waited long time for my order and once I got my order it was cold. SUCKS. I went back to staff and they show me bad attitude and they microwave my sand wich in front of my eyes and when in ask them they said no they made a fresh one. Lying lying . Will never go to Burger King . Worst place. read more

Got an original chicken combo...looked at the sandwich and the bread was mouldy. Full on green spores on the top of the bun!!! Bottom or inside i could maybe, maybe understand...but theres no way a cook should be missing that. read more