My daughter wanted to come to BK to play in the kids playroom. It was kind of disgusting to see how filthy the place was. We didn't stay long and we used a lot of hand sanitizer before leaving.... * The tables the floor and the entire play area was covered in greasy grimy old hand prints. * It's too bad really, the food was good and the people were nice. Now, if they could just send in a couple of people to spend a day cleaning the place so it's not such a biohazard we would definitely come back... read more

My momma went to your establishment today, with a gift card. The guy at the register, told her she had to use the entire gift card that she couldn't use part of it. WHEN DID THIS START!??? Burger King please tell me your policy hasn't changed. And.... PHELAN BK, DO BETTER FOR YOUR SENIOR CITIZENS. read more

The people are rude!! The food is horrible!! They constantly forget your food items. Most likely because they are always arguing amongst themselves. read more

Food was decent but dry without ketchup. Ice cream shakes, and slushies were all out of order but of course they didn't say that until after you have already ordered and then can't figure out how to issue a refund. Play place was closed they were out of toys again didn't say anything until after the food came so don't bring your 5 year old after promising them to go play. At least the floors and tables were clean. read more

I just wanna start out the customer service was amazing. the lady at the window was extremely welcoming and very friendly. But I ordered some food which came out great very warm and Well made. The drinks on the other hand wasn't, I took a big sipped of my coke and it was very bland and very color oriented. I threw up immediately and opened the lid and saw this. Unfortunately I'm not able to go back to let them know due to personal issues. I just want the company to handle this and fix the machine. I know the workers had nothing to do with it so I'm not mad at them. The company should do better. read more

Burger King - 1 large coke 1 medium coke - Burgers Near Me - Phelan, California

Quick friendly service. Food was hot. Dining room was clean. My kids wanted to live in the play place.

Dear burger King, your breakfast is my favorite. Your direct competition for breakfast is Carl's Jr. Lol other than that the menu items a good break from all the other fast food places. I've only been to this location once and it was good. So thanks! read more

This place has been bad since it opened. I took my kid in their when he was little. Food wasn't cooked and what was, was cold, Really dirty. Didnt want my kid playing in the play place. I never went back. It's been at least 20 years! Sounds like the haven't changed! Too bad. Zero stars. Manager and owner should be embarrassed! read more

The speed of service at this location is HORRENDOUS. You need to have food ready at Serrano's lunch rush and stop parking people. When you park people, it is not so secret code for "this is going to take forever" and there is ABSOLUTELY NO REASON for this to be a consistent practice during the lunch rush! read more

Sure won't miss this location when we move! Half the time they don't have items in stock. Even pre-Covid. And more than half the time the order is wrong. There are some really good employees there. Unfortunately they are out numbered but the ones who are rude as shit! read more

Food is disgusting here and there services here is trash I recommend to go eat somewhere else. Also they take a long time to gave you your food. read more

Place taste like bland cardboard and they forgot about my order and were very rude I will never come here again

If I could give 0 stars i would!!!! Went through the drive-thru, didn't eat the fries until i was about 5 mins away and realized The fries were cold and stale! I'm assuming they were about for a good 20mins before given to us!!!! I called the location and no one answers the phone!! How is this place still in business!!! I'm assuming the owner just doesn't care or doesn't know how to run the business. read more

I like it. Taste good. Better then MCdonalds. Nice kids playplace. For small city I think its more then enough. read more

This is literally the worst place ever. I've been 3 times in about 6 months because I crave frozen coke but every time I go they say, "we don't have the machine running right now". So, I don't know why it's on the menu. Then you get employees that have the nastiest attitudes. They give you your bag and slam the window shut at the same time... God forbid I ask for my receipt, when they don't offer one. They act like it's going to take the last shred of energy to push a button. I'm a very friendly person even when I get attitude from people, but I refuse to support a business that treats customers like trash. read more

I ordered medium whopper Jr combo and they barely gave me any fries. No napkins in the bag either. The chick taking my order never said anything when I said "thank you" twice. My medium coke cup was full of ice. It's my second time coming here in three years and most likely my last. read more

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This has to be thee worst BK lounge I've ever been too, it's dirty inside and out. The trash seems like it's just emptied onto the lawn outside. The employees are rude and very immature. Seeing that it is a small town I am sure that's why the Franchise owner doesn't care because they know that business will come. But honestly take some pride in yourself as a owner. Finally the taste is odd and strange almost not even remotely to BK taste. Like maybe their freezer doesn't work and the food gets freezer burn. STAY AWAY and go somewhere else. read more

Staff is friendly enough I guess. But store is always dirty. If they don't forget items. Yes items plural. They are out. Last time we went to this location. Thet we're out of onions. Tomatoes. As well as hot sauce for the dozen tacos we ordered and bbq sauce for chicken sandwich. Horrible place read more

Food wasn't normal Burger King I'm used too . I couldn't even eat the original crispy chicken . Dry bread and the chicken tasted funny Price seemed extremely high. Didn't have receipts This has always been a tough Burger King to go too. I can't go back anymore read more

You could have 2 people in line and still be in the Drive Thru for 10 minutes, just to end up with your order messed up and cold, then to top it off they'll mess the order up that was meant to fix the previous mistake . This has happened more than once, I would get angry but that would change nothing read more

The lady at the drive thru was kinda rude when she handed me my food she just turn around, and didn't say thank you for coming even after I said thank you she just walked away btw that Philly burger is just a whopper with no lettuce and tomato no bueno. read more

I don't understand this burger king. A couple weeks ago I asked what time they closed and was told 11pm everyday. I've tried to come twice since then once at 10pm and tonight at 9pm and both times they were closed. Do they just close whenever they feel like it? Why even have posted hours if you don't follow them? I'm not even gonna try going back their shake machines are always closed and the food isn't that great. Get it together burger king, you're pathetic. read more

The service I received here was pretty good, unlike that received by others posting before me. The lady at the drive-through even helped me with their app coupons. I wish I could say the same for their food. I'm driving down the road and start to munch on my fries... they tasted "funny". Not in a good way, but stomach churning. I tried repeatedly to call them so that no one else got sick, but they didn't answer. I tried again repeatedly for HOURS, but they didn't answer. Burger King was my absolute favorite fast food place for many years. It seems like they really don't care anymore, at least in the SoCal places I've been to. What is their problem? This isn't rocket science! Flame broiled burgers, slap the appropriate fixings, drop the fries in CLEAN, filtered oil til the buzzer goes off, keep the drink dispenser clean and working! Yeah, they don't feel like they have to keep that functional in the summertime. Like it's a new fangled gadget that they haven't quite perfected yet. Call 7-11 and maybe they can explain it to you! I HATE writing bad reviews, especially about my childhood favorite! Special orders don't upset us? You can't even do REGULAR orders right!!! read more

I typically come through the drive thru and by and large everything has been great. The orders are accurate, the service is friendly and fast, and the food is good. It's a shame that so many Burger Kings have shut down. read more

"When I order my food I get something else" My uncle says he order the chicken sandwich and got a fish sandwich geez when I order I ask for a regular cheese burger with no pickles the put pickles in it really wow I might never eat here again read more

I have been here twice in one week! Reuben helped me & I have two say he is awesome! He has Customer Service nailed! He is friendly, efficient & deserves a high five! It doesn't hurt that he is adorable & has a wonderful smile! He is definitely a keeper, but will do great at whatever he chooses! 3/26/19 Stopped today for a soda & was helped by Ethan! He was friendly, efficient & knows how to give excellent customer service!!! I have gone here many times & continue to get the best customer service!!! Keep up the great customer service!!! read more

I typically don't have very good service here. They have me pull to the front when there's no one behind me... food isn't very good...

Just got breakfast here cause was in a rush and wow. I won't ever be stopping by this dump again. My sandwich tasted like it had dish soap in it... No exaggeration. read more

Worst experience ever , cashier was racist very rude . Never coming here again , no wonder burger king isnt known anymore . Didn't even ask if we wanted sauces we had to get out of the drive through and go in to ask and they said they were "out" of sauces 2 mm ures later we saw someone come out with sauces in there hand . Disgusted. read more

So I went through the drive thru today and requested that my order was completed as I ordered, by that I only asked 1 simple request. That was for them to put cheese on my sandwich because last time I had gone thru they DID NOT give me the cheese that I paid for extra. The lady at the drive thru taking my order didnt seem to care at all that they didnt give me cheese on my previous order no apology or nothing. Then she was rude AF and the window and cut me off as I was trying to tell her something she closed the window on me so needless to say Im not very happy with BK. So yall better check your bags before leaving the window cos they dont seem to concerned getting the food and extras you pay for, thats stealing when you pay for something and you dont get it. Its not right!!! read more

Horrible place. Homeless person sleeping in foyerBathroom looked like a bad gas station bathroom. Breakfast croissant was so bad my husband took one bite, spit it out and threw away the rest. I had coffee. No bad. The employees were friendly. The whole place needs updating. read more

So as sad as this may sound, I love Burger King food!! However , despite me having loved the food for years, my experience at this Phelan location was negatively one for the books.. first, my cashier.. the manager a young Latina lady.. short with brown and blonde hair.. she's got to go!!! Her appearance alone made me lose my appetite. Her hair was all over the place , stains on her shirt... I cannot make this up.. to just add insult to injury she was so rude!! No customer service skills at all. Not friendly, no wonder her staff looked less than! I still however always find my food is fresh and good! read more

This place sucks, the menu board is out of date, the manager is mean to her employees in front of customers, and they almost always screw up your order. The bread is stale often, they give you bad parts of tomato and lettuce, and they are out of stuff often. I left them a very bad review with corporate. read more

This is the second time I have eaten at this Burger King where I have experienced intestinal distress for days afterward. My order took a while to complete, and I had to drive back when I discovered they left two sets of onion rings out of my order. My fries were still a little frozen and while waiting for my onion rings, another patron brought their fries up for the same thing. If you are looking for a decent burger, go to Wimpy's instead.. Your stomach will thank you. read more

Color me unimpressed by this location. Both the fries and onion rings are basically guaranteed to be overcooked, you'll probably have to repeat your order twice to make sure they get it, and the restaurant itself is shabby inside, almost like they got to the last ten minutes of a renovation project and then said, "You know what? Let's just vacuum up and go home now." Its only saving grace lies in its milkshakes...mostly because it's really, really hard to screw up a milkshake. read more

Update: contacted corporate. They don't care. Had the manager contact me and offer to replace my meal if I could go back within the next few days. What a joke. Don't give them your business, they obviously don't hold any respect for their customers. read more

I pulled into the drive thru here today and the person over the speaker told me the drive thru is closed even though they served the person in front of me. I explained that there was already a customer behind me and I'm blocked in. They refused to take my order and I had to ask the person behind me to let me out so we could order inside. When we went inside the line was so long that we both left. They really need to get their act together. They are ussualy pretty good. Today they realy sucked! read more

I've eaten there twice and gotten food poisoning both times. Stay away from the hash browns.

Why can't I give them zero stars? This restaurant is a complete waste of time and space. I visited this establishment this morning and after my experience with their lack of customer service I will never return. Incompetent doesn't even come close to an accurate description of the young man operating the drive thru window. I hope he enjoys his current position because unless he stops huffing glue he will work there for the remainder of his life. I feel sorry for the owner/managers of this "slow food" establishment what a pathetic way to run a business. It's no wonder why the other fast food restaurants in town are always busier than this one. If you decide to try this place out despite the mounting negative reviews just make sure you speak slowly and clearly to the employees when ordering, and make sure you received the correct food before departing. Best of luck! read more

Average burger king. Average food, service, and facility. I like it tho. Whenever I go there, I get what I come for: cheap low quality and tasty fast food. Haven't had any issues with this place. read more