To begin... I arrived at 7:53pm to an empty line in the BK lounge. My friend, who also will conducting a review, ordered his food first. He then went to make a phone call. I waited then in line in the BK lounge, for a total of 4 minutes before the cashier even noticed me. After my order was complete (I paid in cash) the cashier did not have the change in the drawer, he then pulled it from his pockets. While this exchange was occurring I noticed the other 2 team members adjusting the empty soft drink dispenser (my friend got lemonade... he hates lemonade, he got it because it was the only option). I proceeded to sit and wait for my food.
After a few minutes my friend returned to the BK lounge, having completed his phone call. I noticed on his receipt that he ordered at 7:54 and commented that my receipt said 7:58. At this time I also noticed that it was currently 8:08. We continued to wait because it seemed to be busy behind the counter of the BK lounge. At around 8:14 we walked the counter and questioned where our food was. The cashier (who was busy at the time) did not know... I asked for a refund. The cashier immediately said to the manager, "There is a customer who would like refund." The manager then responded, "I do not time for a refund!" The cashier then turned to me with a confused look. He then proceeded to search for our food.
Upon receiving our food at approximately 8:22:43 we returned to our seats in the BK lounge. Opening my food I noticed that there was no bacon on my bacon hamburger. I looked to my friend and said, "There is no bacon on my bacon hamburger." He then responded, "I thought I ordered a whopper with cheese. I have 2 patties with 1 cheese, but there is no whopper." We set these aside and ventured to our chicken nuggets. After opening our delicious ranch sauce we reached for our first chicken treat. Based solely on touch we knew they were cold. I attempted to enjoy the food after our long journey. However after eating less than half I was so distraught I stopped eating all together. I turned to my friend and said, "I am not happy with my BK experience, we should leave."
To make a long story short, I was not happy with my 45 minute BK experience. Made worse by the fact we had been traveling all day. The food was terrible, the service was aweful, and the manager was a daemon who refused to return our money. So we were forced to consume the cold renditions of what I remember as delicious treats.
I don't want anything in return (except maybe my $10.58) however I am informing you of my experience so this can not happen to any one else.
Thank you for time, though I will not be returning to the BK lounge any time soon. read more