Just swung in on our way home from an Ohio State game and our stop couldn't have been nicer! The restaurant and restroom were immaculately clean. Our food was hot and ready rather quickly. But the service was what really stood out. The woman working the register was extremely kind and helpful. My brother tried to order the ghost pepper chicken fries. She said they were unfortunately out of them but asked whoever was working in the kitchen what they could do. He said he could mix together a spicy sauce and cover regular chicken fries, which my brother happily agreed to. It is rare to receive that kind of service with fast food! Those two deserve a raise! read more

Fries are bad they need to have new oil the next day they keep using same one from yesterday. Bad service read more

Terribly slow at 3pm on a Monday! Sat behind 1 car and after 11 minutes I could tell they hadn't been helped yet. So I left. No other cars in the lot to suggest they were busy. And after reading these reviews. I'm glad I left! It's called fast food for a reason. I'm not sure how this place is even still in business? I shop at the Kroger regularly. I never see this location busy. read more

Service is horrible though the drive through window. Waited 10 minutes! Finally left!

Where to begin...... I'll start off with yuck. This past Saturday 1/24/2026 I went during breakfast. I stood in there for 15 minutes, no one was around. I even said "Hello" nothing. I see cars at the drive thru leave. I know my mind wasn't playing tricks on me because a lady had just walked out with food as I was walking in. So as I'm getting ready to leave an employee walks out of the restroom, then a gentleman comes out of nowhere. Neither one of the two said anything to me, not "we will be right with you", nothing. I usually stop here on weekends as it's close to my weekend job but I will ABSOLUTELY NOT ever go back there. Very rude read more

i ordered a whopper and the gave me a bacon burger and wouldn't fix it because they gave me no receipt. i'm muslim btw.

I recently visited the Burger King in New Albany, OH and was surprised at the level of service provided by the staff. I walked into the restaurant around 1:00 pm and approached the cash register. There were no other customers in the restaurant and the man working behind the counter was on his mobile phone. He reluctantly walked over toward the cash register and said "here or to go", which I responded to go. He then just stood there without making any other comments. I asked him if he was ready and he shook his head. I told him that he should've said 'May I take your order' or something so I knew he was ready for my order. No response. I said forget it, and started walking toward the exit. I told him he needed more training and I asked for a manager, which he responded there wasn't one there. I find it hard to believe there wasn't a manager there during the lunch period. read more

Are we kidding? Is this place allowed to be called an eatery? I went there 12/05/2025 at 2:30 pm. No answer on intercom. Finally I called out and some lady said" what do you need!" I ordered a whopper jr. When I pulled up she was yelling (screaming) at someone. She thrust her hand out the window and them slammed the window while I was getting my money. She jerked the window open again and took my card. She was mad and rude. Didn't say thankyou or kiss my rear. Slammed the window. I called the store. No answer. I called corporate 3 x. No answer. If you want to be treated like dirt then go here. Btw. I had three little pieces of lettuce all badly wilted. What a joke. read more

Tried it once. It was cold and stale. Tried it again. It was cold and stale. Never again. Unfriendly service and subpar food. read more

I've ordered ciniminis via DoorDash while I was working 3x in a row and each time I have NOT received the icing cup!! I had a sliver of hope the 2 other times that maybe they would get it right because all I want is the sweet, nostalgic cinimini goodness with the delightful icing. But no, I just get dry, overcooked mini cinnamon rolls. Please do better and put everything in the bag that is on the order, because I looked at the receipt on the bag that you taped on there and it says "1 icing cup" read more

Nasty manager. Ordered a milkshake and a whopper with ketchup and mustard only. I'm ordered in the app. When I arrived they didn't have ice cream so they couldn't make the milkshake but then they refused to refund my money. They said I couldn't a soda from the fountain in the dining room instead. Seriously!! Then this woman was so nasty and took off her name tag so I couldn't report her name. So I took the burger home and it was covered in onions, pickles, and like a gallon of mayo!! I won't ever go to this or ANY other heater king. Corporate refused to respond to numerous inquiries. read more

Burger King - Ketchup and mustard only!! - Burgers Near Me - New Albany, Ohio

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Orders consistently incorrect. More concerned with drive-thru timer than real customer service. 3 out of 5 orders in past two weeks WRONG and manager unwilling to make situation right. They do not answer the phone very often- even when slow. Should we also be concerned if food is safe and restaurant clean to local inspector standards? I would think the corporate quality control team would have a better handle on this location. read more

Ordered online. Staff asked twice what I ordered. After waiting for 10 min I got the wrong food. Manager's first words were "I can't take that back here once it's left the building" They gave me my order but it was wrong, again. read more

I came in the drive thru this morning for food.8/30/25.the manager April always nice and making ppl feel good. The food was great too. I'll give April a 2000 every day of the week. Every time I been there all was she always have a great smile on her face..i need to talk to her boss about her. She's a keeper read more

I needed a sandwich. Horrible. Not even done eating it. No signs of being a charbroiled burger. It could've been warmed in a microwave, but for sure, sat on a warmer because it was barely warm! It is altogether appealing! read more

Service was terrible and the woman kept saying that the chicken fries were not spicy when they were plus she is giving everyone a bad look and it looks like she doesn't want to work here so she either needs to be fired or suspended from from working for a while But the place is clean I guess read more

Burger King - This is the woman giving everyone a bad look and she looks like she hates her job - Burgers Near Me - New Albany, Ohio

Updated review for my last: yesterday my husband had a pretty bad experience and I reached out to corporate to let them know and also bring up the fact that reviews have been consistently poor for a while. This is the only Burger King for quite a distance and I do enjoy the food and impossible whoppers a lot more than other places. Their new District Manager called to make things right. She was very pleasant and let me know she started less than a month ago and is vigilant in turning this location around. New Albany is know for being a pleasant place, so the standards should be high. I'm excited to hear that she is committed and hopeful based on her demeanor that she'll be successful. We'll try again in a few weeks when the itch to not cook dinner kicks in! read more

Order chicken meal with onion, when got home had fries instead of what I ordered and chicken sandwich had two bottom buns instead of top and bottom. read more

Quick preparation of my food and it was delicious. Service has improved and is friendly compared to past employees

Just stopped by, the drinks were good but the worst service! The ambiance was not great, and the person taking our order was Extremely rude!! Will not be coming back. read more

I ordered an expensive fast food meal almost $10 for a double whopper with cheese no pickle medium size with a Dr Pepper what I got with a single patty cold french fries and a bad attitude about going back to Burger King ever again such a shame being located in New Albany do you think you strive to get things right apparently not I recommend that everyone avoid this restaurant read more

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worst customer service even one start is more for this customer service, the lady in the closing shift, she even don't know how to respect customers. And every time i see the closing time is 10 pm, I'll go to the drive through window at 9:35 some time 9:45 and she says that we are out of product. read more

Dropped by this BK location to try the 'Impossible Whopper' for lunch and after finding a spot to park in the their well worn parking lot I went inside to dine. Placed my order and scored a drink from the self serve area that had trash overflowing, wasn't being maintained and only had a single multi-flavour dispenser. Found a booth in the dingy dining area and returned to wait among others waiting for their orders. Instead of having an area to pick-up orders we're forced to jockey our way back to the cashier corral since most of the counter-space has been converted into work-space and empty unused displays. After a lengthy wait for a fast food joint I made my way back to the booth to try this plant based burger. Thankfully everything was hot and fresh, the 'Impossible Burger' lived up to it's hype and pretty much the only reason I'm giving 2 stars instead of one. Sitting in the dining area with two silent flat-screens playing 'BK-Vision' it gave me time to notice the worn seating, peeling wallpaper and overall malaise. To me, the franchisee and management here are just going through the motions in a restaurant that is long overdue for a remodeling and retraining of staff... read more

No coffee 8:20 AM. Server not friendly at all. Good luck with your business. Head to Tim Hortons for some coffee and muffins for the day.

Went around 6:30 after grocery shopping. Let the absence of cars in the drive thru and empty seating inside steer you away. Ordered and whopper jr meal and a chicken sandwich. The french fries were old and beyond stale. The chicken sandwich had the thinnest piece of fried chicken I've seen in my life. I ended up feeding the chicken to my dog. Lastly, the whopper jr was meh best worst thing I ate from there. read more

As a rule, I don't rate fast food restaurants. I'm making this exception because of the extremely poor experience I had this evening. Through the drive thru, I ordered two combos, an order of nuggets, and drinks. The order on the screen was clearly wrong once I finished ordering. I tried to correct the order, only to be told to move ahead to the 2nd window. I moved around, expecting to be able to correct the order. Much to my surprise, two bags of food were shoved at me, and a total was given. I tried to clarify what I ordered, only to be told: " Yeah, its there'" I tried again to clarify what I ordered, only to be cut off and given the total again. Knowing that I had a family at home, I took the bags, and started to examine them... payment was demanded, so I looked into the bag and saw the right number of sandwiches and fries. At this point, I acquiesced because I remembered that the Wendy's across the street was wrapped around the building. When I got home, the order amazingly was right. But, the food was HORRIBLE, I repeat HORRIBLE!!!!!!!!! The fries were so old that they had started to shrivel, the kids chicken was the same way... in fact one nugget was so old that it was hard through and through. The burger patties were all cold, the bun was stale, the lettuce on my Whopper, what there was of it, was browning, and there was a sliver each of a tried up tomato, and one onion string.... but hey, the pickles were okay. This has to be a corporate store, there is no way a franchise could continue to operate this way. I understand food costs are high, but hold till sold is ridiculous! If your business is slow, cook food to order, yeah your service times are bad... but people will wait for fresh food and not complain. I'd complain to the offices; but of course I didn't get a receipt. It's just as well because they way undercharged me for the food I received. $7.63 for two large combos, nuggets, and drinks. Burger King, I'm not sure what is going on at this location; but, something needs done. This is a prime location, in an area surrounded by Businesses and housing. There is no reason why this place can't be the best restaurant in Columbus. I believe someone has given up! I know I have; I won't be back. read more

I would like to give zero stars as one star seems too generous for this horrifically operated location of BK. As a long time New Albany resident, I usually don't come here because of the poor service but came back after about three years. Well, the streak continues!!! I have NEVER had an accurate order EVER from this location. To top it off, I got attitude from the lady when I told her they screwed up my burger that I took extra care to clarify when I ordered it. Never, ever again. And it seems their corporate or franchise owner could care less. STAY AWAY!! read more

Worst Burger King on the planet. Don't go here unless you you have an hour to spend getting ignored and having them remake your food because they got it all wrong. The King would be so disappointed in you fools. If I could have it my way I'd replace this Burger King with a BIBIBOP. read more

I am new to the area and I am a huge BK fan. But here the employee at Drive-thru was rude, food was cold and my large fry was only filled 50%. When I called for the Manager the employee from the Drive-thru pretended to be her. I will not be going back again. I have been all over the country and world. This was by far in the top 10 of my worst locations. My family and I will not go back. read more

Burger King - This is my Large Fry - Burgers Near Me - New Albany, Ohio

This Burger King is excellent & ever since they started the Impossible Whopper I've been back to Burger King a lot & love it! Their fries are good, there's a lot on the menu, and the Impossible Whopper is FANTASTIC! Hoping they come out w an Impossible Whopper Jr lol bc Whoppers are BIG! read more

If I could do ZERO stars, I would!! If you want cold coffee and a luke warm breakfast sandwich, this is the place for you!! If your a normal person and want your coffee hot and sandwich hot, you are going to be sorely disappointed!!! DO NOT VISIT THIS LOCATION. Pulled back though to get our money back, the manager didn't even apologize! We will take our business to Tim Horton's across the street! read more

Terrible BK. Was there at 9:52 on 12/26, drive through was "open" but no answer at drive through, we pulled up to window, called, knocked while watching a woman sit in office. Husband finally wedged window open saying "hello, are you open?" Woman ran away, out of sight. Left. Called again, asking if they were open, got some BS about rebooting headset. We're still hungry & taking our money elsewhere. Save yourself time & don't go here. #worstBKever #stillhungry read more

Help! Help.. this restaurant must need help! Their shake machine is down. Something clearly is chronically wrong why EVERYTIME I GO TO THIS LOCATION THE SHAKE MACHINE IS ALWAYS DOWN. Get your act together this is embarrassing read more

This is one of the worst burger kings. The staff all looks like they're high as hell. My order is never right whenever I come here. Never coming here again! read more

The employees usually seem to be friendly & orders are accurate, but the service is always so slow. 2 cars in front of me & it took almost 20 minutes. I know several people who won't go here because it would use up their whole break period. read more

This is the only location I've ever been to that charges $0.20 per slice of cheese. When we tried to ask why that was the cashier got an attitude with us which wasn't appreciated. Food is decent enough but the service is always slow and the staff could use some work. read more

If I could give them a 0 star, I would. Just spent $22+ and got stale overcooked hash browns, and six orders of French toast sticks that were so hard my kids refused to eat them. Never was given a receipt. Had to pull forward and wait for what you would think would be fresh food and all of the fried foods were horrible. If I weren't on my way out of town I'd go back and get my money refunded! Find somewhere else to eat, TRUST ME. I'm not a local so I won't have to go back there again, thank God. read more

I went here this morning to get breakfast. I decided to order off the dollar menu and ordered a sausage biscuit, home fries and a small drink. I also asked to get cheese on the biscuit. The total should have been $3.00 plus tax and plus cheese. She gave me a total of $6.59. I figured she just entered my order incorrectly so I repeated the order...very slowly. She again repeated the exact same total. So I said "you are charging me $3.00 for a slice of cheese?" and she replied "yes, that is the minimum". So obviously I left and will never visit a Burger King ever again. read more

This location is consistently poor all the way. Typically it's not very clean, customer service is bad and wait times to get your food is ridiculous. I ordered from the counter and watched them prepare 4 drive through orders that came in after my order before mine, start on my order and stop in the middle to make another drive through order. I actually like the Whopper, but will only go here out of desperation, since there's not another location close by! If I could take off a star, I would. read more

One car in front of me in the drive thru. No customers inside. I only ordered a breakfast sandwich and I've been sitting at the window for a 13 minutes. read more