I did the drive-through due to being in a big hurry. The guy took my order. He repeated it to me and I can see on the ticket that he got it right that I wanted it no mayo add mustard and catchup. Well used to be you could have it your way at Burger King but lately not so much I get the standard burger with Mayo. Unfortunately I'm in hurry which is why I went through the drive-through so I don't have time to get it corrected, but this has been the last several times I've been to Burger King and it doesn't matter which one I go to. Again I'm not blaming the guy who took my order. He got my order correct except he forgot ketchup. But the kitchen just didn't bother to look at the ticket or didn't care. I can't speak to the ambience because I did not go inside. read more

Burger King - The order was taken correctly and printed out correctly. But in reality, you can't have it your way. - Burgers Near Me - Mount Pleasant, Texas

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I don't usually leave reviews, but this Burger King deserves some praise. I stopped by during lunch and ordered a Whopper with no cheese, medium fries, and a Diet Coke. Everything came out fresh, hot, and exactly how I asked for it. The burger was juicy and had that classic flame-grilled taste that sets BK apart from other fast food spots. The service was quick and friendly -- I was in and out in under 10 minutes, even though it was busy. Solid value for the price. Definitely my go-to when I want something fast but filling read more

I got an impossible burger with no bun and extra lettuce - it came up on the screen exactly as "HEAVY lettuce" but unfortunately came out like this. The worker over headset was also very blunt without good customer service. The order was sloppy but the line moved fast. read more

Burger King - Impossible burger no bun - Burgers Near Me - Mount Pleasant, Texas

Customer service. They ignored me when I told them their restroom had no toilet paper. They looked at each other and continued talking over me. I repeated to them that the restroom has no toilet paper. No response . read more

Use the codes in the app to find offers and rank up points, can never go wrong with a whopper! The drive thru workers are nice and always give a generous amount of dipping sauces when you ask. read more

I only have one question how is this place still in business I waited 15 minutes for my food it was wrong and I asked her to correct it and she just walked off and went on I threw the bag on the counter and said bye Poorly managed at best read more

While in Texas we started seeing commercials for Burger King offering a new burger. It's the "impossible burger". Well we are not Burger King eaters....and have not eaten here in years. The impossible burger is made of plants and there is no meat. I should probably also say I am not a vegetarian and I really don't get why vegetarians keep trying to make plants look like meat and taste like meat if they don't like meat....but enough said. Hubby and I split the burger because we were afraid to order 2. The staff at the restaurant had not tried the burger and clearly was not interested in giving it a shot...we are in Texas after all. We are happy to report we were unable to tell the difference between the regular char grilled burger (meat) and the char grilled impossible burger. Staff at this restaurant greeted us with smiles and a warm welcome(they probably thought we were crazy ordering a plant burger). I challenge you to order one of each and do a blind taste test. Looks like the impossible burger is approximately 240 calories verses 670 for the meat counterpart. Good job Burger King. read more

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Worst Burger King or service I have EVER had. Waited 30 minutes in the DRIVE through. Just for them to tell me they were out of a drink instead of replacing it. Then my food was COLD. Then the lady working the window had the nerve to scream at me as I drove away!!!!! It's literally the worst thing I've ever seen. Now they won't answer the phone. It's was so ridiculous. read more

It's a Burger King. And Sunday afternoons are hellish! We just stopped for a quick meal and it appears that everyone else in town did the same thing! This Burger King is next to a McDonalds and both were packed with families having weekend dinner. So as long as your timing is right, it's just another fast food meal. read more

Typically I enjoy burger king but today I tried going in the lobby and it was closed. There weren't any sign posted saying they were close and nothing online insinuated that their lobby wasn't going to be open. So out of curiosity I tried calling them, and each one of my calls was refused. Very disappointed with the service read more

Not one clean table. Employee sweeping mounds of trash in kitchen area. Eating my food at the one spot i could find that was clean and will not be back read more

Where do I start. I have always loved Burger King. But me and my family went there last night and it was so nasty and dirty I was literally scared to sit down. The guy at the register...well I'm not sure if he was high or just didn't have a clue but he just sat there and stared at us?? I finally said hello and he said what's up??? Yeah I won't be back oo the food was ice cold there was no tea even offered and their were no cups for ketchup. We back. Maybe a different Burger King but not mount pleasant!! read more

Read my order slowly and carefully from a prepared list. Asked the cashier to read it back to me. Could not understand him because he went so fast. Should have driven off at that point but did not. Got to the pickup window and the cashier was wearing a mask over his mouth but under his nose. Again should have driven off. Had specifically told cashier clearly not to put cheese on the burger. Burger had cheese on it which I could only partially remove after I got home. Had specifically told Cashier not to put salt or seasoning on the burger. This did not appear on the receipt and the burger tasted like it had seasoning added perhaps because of the cheese. From now on I will drive the extra 6 miles round trip to Whataburger. I will never stop at this Burger King again. read more

If I had the option they wouldn't even get one star. I went through the drive through and the lady working the window was SO RUDE!!! Hardly even stuck her hand out of the window so I literally had to reach to her to pay and receive my items. I was straining my muscles so hard I was shaking. Not only that but my order wasn't even right read more

Do not stop here. Very poor customer service and good luck getting your order correct!!!! After tonight I will never be back.

Ordered 2 whoppers and 8piece nuggets, went to the lake to eat my food with my friend. Realized there were no chicken nuggets, went back to tell them (with receipt) told us that we didn't have proof of us not having it. read more

Guess I should order in SPANISH next time! Idiots messed my order up twice! !! Manager could care less that they screwed it up twice in a matter of 5 mins! read more

Worst place ever as soon as we walked in the front register lady was very rude! She smacked at me with her lips cause we were taking to long and wouldn't even let me talk... and to make things worse the MANAGER was right there behind her!!!! Then when we were sitting down and eating the workers in the back started cussing and screaming at each other! So we got outta there as fast as possible! NEVER going back again! read more

We stopped here so our son could stretch his legs and play on a long road trip. Would have gone to McD's next door but they didn't have a play area. Food was your typical fast food so that is neutral. Play area was filthy. I was charged extra for ordering milk and apple slices on my sons kids meal instead of the soda and fries. The menu looks like these are a choice with no extra charges. I questioned the extra $2 on my receipt and was looked at like I was crazy. At least my son was able to stretch his legs. Drove next door to McD's for the ice cream treat. read more

I just came through the drive thru the food was cold and french fries was cold and your phones don't work I'd like a fresh meal or my money refunded read more

If there was an ability to post negative stars, I would. Long road trip on Christmas Day evening and this was the ONLY place in town open. They should've known they would be busy. However, not only were they obviously short staffed, the drive thru and lobby were full when we went in. We ordered and waited quite a while. The drink machine was out of ice. No tea at all during our whole stay. No ketchup in the container. Staff running their mouths and giving less than a crap about their job to tend to customers. Numerous people complaining about the quality and appearance of their food. Then we received our food. Cold nasty fries. Asked for no tomatoes or onions. Hey MERRY CHRISTMAS we got them anyway! Bathrooms were dirty. Overall AVOID this place. Burger King should overhaul this shit hole, starting with the staff. read more

My gorgeous son, Greg got stuck on one of those slides they have at Burger King and I was freaking out!! Like I could've died but luckily this handsome girl with very nice makeup and lovely hair helped my son get unstuck and even taught him how to love himself. I think her name was Jessica or maybe Jayzmin or maybe John I wasn't listening nor do I judge. I think she should get a raise or maybe become CEO. love that energy. Will back with new son Josh. read more

Love the food it's awesome. Need to update the telephone number. I put in an application for morning crew through snagajob

Picked up burgers and nuggets to go. Got to park to eat and no nuggets. Anytime we go inside the music is turned up like a night club, loud, loud. Customers complain but staff says they have no control over loudness of the music. This morning, Manager said OK to turning down but she never turned down. Store is dirty and are usually out of condiments. Turn down the music this is not a dirty nightclub, just a loud dirty burger king. read more

They don't carry the chicken rings unfortunately but the rest of the food overall was good for typical burger King and the service is well above standard. Everyone was friendly and had a great attitude. read more

i drop by there this afternoon and bought 2-10pc nuggets original i thought till i got them home and 1 was original the other spicy and i ordered regular ones even the man changing the signs out could hear me.i have been calling the place since 4:45 and goes to like its business signal and just tried again.i have on my phone the number of times i have called 18 times since 4:45 pm.do you not answer the phone.do you just throw in there what you have if so you could have told me cause when the lady as me you want sauce i said no thank you its for my dog.now if you want me to feed him spicy you better be ready to clean his poop up just saying.not even worth 1 star but only way i could send this. read more

Was tired and decided to give this BK a try for a change versus driving further to a sit-down restaurant. I placed Order #91 on 03-17-15. I was charged 4.49 for a tender crisp and a whopping 2.19 for a small fries for a grand total of over $7. Talk about a whopper. 1. The chicken sandwich of course didn't look anything like the menu board image. This nothing special sandwich had a chicken breast shaped deep fried patty with a thin, frankly chintzy crumb coat. 2. The bun was also unremarkable and most importantly, it had a stingy swipe of thick, bland mayo, two tomato slices, and hardly any lettuce. The only relief from the giant fat load, the bright freshness of a cheap, leafy green vegetable was treated like caviar. 3. The two workers on duty were more interested in their gossip and preening their weaves. Lately, no fast food workers can muster even so much as a smile. Just a smile. 4. There is a clearly long-neglected leaking pipe stand within five feet of customer cars on the way to the pay window with an ugly bloom under it of decay and scum, studded with dissolving cigarette butts and random detritus. The drip, drip, drip leaves a wandering trail through the black slime. Yeah, that's appetizing. 5. In Texas, most franchisee owners are absentee operators: they hire who they think will keep them out of the place as much as possible. Really think standards are kept up when the owner is rarely there and the manager is barely 18? 6. Unfortunately, Texas in recent years has given up on its food handler program. I've learned the hard way: if the franchise corporation has strict food handling standards, you run less risk of the "stomach flu" later. But if the restaurant isn't a chain, you're on your own. (Dine defensively, allow NO ice in your drink--you won't need it and you'll get more actual drink, which is THE most over-priced fast food menu item.) It's been a long time since I've eaten at BK for long-standing reasons: it is over-priced, it trains barely adequate customer service, and serves food of marginal flavor and quality. It was a good reminder why I rarely eat fast food anymore, anywhere. I will happily go back to just ordering a breakfast burrito on the rare occasions I'm up that early and on the road. Hope this helps y'all. read more

I ordered and was charged for a grilled chicken bacon ranch salad. When I got to work.... No chicken! Tried to phone to complain and the phone is not in service! read more