Ordered the number 1 with cheese no pickle and tomato. They forgot my cheesey jalapeño and bacon and cheese tots, which were not fresh. The whopper i received was dry and as usual not fresh and hot. Fries were decent but over all were not good. The lobby was not cleaned up, drink station was a mess. Over all the restaurant was dirty and sick which made us uncomfortable while we ate. Once again this location proved too be poor. read more

First, during the lunch hour, for FAST FOOD! Only the second visit since it was rebuilt. Arrived and ordered at the kiosk, regular everything. Whopper meat and a double whopper meal. Order was processed in their system at 12:43 PM. My name was finally called to pick up my order at 1:03 PM! Sandwiches were 'warm', fries mostly cool, not HOT! While waiting, no one waited on customers at the counter. I watched at least 8 customers walk out, others standing waiting for their kiosk orders also 20+ minutes for their food. Enough of this location! Maybe they should have left it as it was after it blew up! Service and food couldn't get worse! Burger King and whoever owns this should be embarrassed to the point of closing it, replacing all employees and not reopen until they can properly serve customers! read more

Service was terrible! Waited 15 minutes for my food. When I finally got it, my fries were cold. Asked for some hot fries, waited another 10 minutes. Finally, I just walked out because my lunch break was over. Also, all the tables in the dining area were dirty. read more

Great service was able to get my food fast service was good too was met with amazing staff went on a Monday afternoon great time to go if you want good service and good food the manager was the one taking my order super sweet and nice. read more

Horrible customer service from staff. Walked in, went to the counter to order. The supervisor on site looked at me and turned around. After a couple minutes of waiting, they turned around and told me I needed to stand in front of the register so they could see me out of the corner of their eye. I thought this was odd, but hey, I did it anyway. After waiting for 10 minutes I asked how long the order was gonna take to finish. They got upset with me and started to lay into me about having worked 7 days, no ac, on their feet all day, etc...I responded by stating I was just asking a simple question. They then proceeded to ignore me, never did answer me. Not to mention during the waiting period, another customer came in and they were ignored. She waited for about 5 minutes with no one acknowledging her and left. read more

Dining inside - from the time we placed our order on the kiosk it took 13 minutes to receive our order. We requested zesty sauce and they didn't put it in our food bag. The Coke Zero option was not working. The meat on both sandwiches were not heated properly and they were lukewarm to the touch. The cheese was not warmed, served refrigerator temperature. Overall the sandwich had not been microwaved long enough. The onion rings had not been heated long enough, they were barely room temperature. The French fries were hot and were freshly fried. The dining area was cold. It was warmer than outdoors but winter coats were necessary to be comfortable. It's a brand new restaurant so it was clean however several dining tables needed to be wiped off. The manager was pleasant and friendly. The staff was young, clean cut and were carrying out their duties at a good pace. Overall it was a two thumbs down experience. We will not go back to this location or any Burger King restaurant. The food quality is really bad, even for highly processed fast food type food. read more

how hard is it to do a simple job? i mean ever since this new one has opened... its been trash! the service, the workers, the food! I ordered a med onion ring specifically asked for zesty sauce twice and still couldn't get a sauce put in the bag! my niece loves this place but we will not eat at the new Georgetown location again!!!!! oh and the medium onion ring had about maybe 7 onion rings total in the container read more

If management knew how many customers walk out because they cannot get served, cannot get waited on

I've never had any issues with this Burger King. I've come several times in the past couple of years. I asked them for a double burger with no bun; and I'm extremely picky on my sandwich....and I always expect for fast food to mess up my meal. Not only did they not mess up my meal, but everything was piping hot and cooked to perfection. And I said that I wanted a LOT of pickles, and they delivered. Overall, this was the perfect amount of food for lunch for me. read more

Burger King - Low carb burger no bun. - Burgers Near Me - Georgetown, Kentucky

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Went there Oct 31st. Used the burger king app to order. Took 37 minutes to get my food and I wouldn't have feed it to a dog! Horrible burger king in Georgetown Ky across from the gt hospital!!!! read more

Must middle son worked for the Burger King in Georgetown Kentucky on connector road and he had called back to ask the manager a question just a simple question he wasn't being rude about anything or nothing lady answers the phone he said may I speak to Carmen please I need to ask her a question the girl proceeds to hand the phone to the lady and all you hear the lady say is not on my lunch he ain't click and hung up the phone then my son had posted about it he didn't name any names he didn't even say the company name in his post he just said when did it become okay for managers general managers and stuff like that to treat people that just was calling to ask a simple question wasn't even being rude about it that way so then another employee that works out there happens to go on his post cursing him calling him a dumbass telling him grow some balls and come say it to my face I just can't believe Burger King employees people like this I really don't and if someone from corporate would like to reach out to me I have screenshots and recordings of everything and one last thing it wouldn't let me post this without doing some kind of review if I could have done a -5 for this location I would have done it read more

MUCH better than my last visit. I came back to take advantage of the promo on the back of my receipt from the last time (free Whopper or original chicken sandwich with purchase of fries and a drink in exchange for filling out an online survey telling them how much they sucked before) and opted for the Whopper following the funky chicken issues on my last visit. Great burger, great fries and the small drink was larger than expected. The only problem this time is the employee who took my order had no idea the promo existed or how to ring it in, but a nearby manager quickly took care of it. The Whopper remains my favorite burger offering among all leading national fast food burger joints (tastewise, anyway), but combining this experience with my last one makes it obvious Burger King's "bun creep" has gotten ridiculous. If they'd put enough meat in their sandwiches to match the size of the huge buns I'd probably eat here every day. Of course then I'd also probably die quickly since a Whopper already contains 37 grams of fat, so I guess it sort of evens out. read more

Burger King - Whopper and small fries. - Burgers Near Me - Georgetown, Kentucky

For all of the advertisements of hot flame-boiled burgers this Burger King missed the mark or the management was fast asleep during training. Stopped in to get a Swiss Bacon Burger to be informed after placing my order that they were out of swiss cheese. So I said american cheese would be fine. So after getting my order and starting to eat it was obvious the fries were old and dry. The burger patties were old and you could tell they had been sitting under a warmer and were just luke warm. The patties weren't even hot enough to melt the cheese on the burger. The only good thing about the meal was the sweet tea. That was actually good. I quest the only thing that you can do in ask that everything to be made fresh. I won't be back at least to this Burger King. Hopefully they all are not like this one. read more

Worst manager and service ever. Couldn't get an order right and when we asked for our money back the manager copped an attitude and didn't apologize for the mistakes. Don't eat here and expect any good customer service or expect your order to be right read more

Worse BK in the state. Dirty store. Fried foods were all over cooked or cooked in old oil. Stephanie the Asst. Manager is incredibly rude. Save your money at this Ghetto bk, go to the one on connector road read more

Can't go wrong with the pie as for everything else it's your typical fast food spot. If you have the choice I'd pass on it. read more

Burger King - Can you ever go wrong with pie - Burgers Near Me - Georgetown, Kentucky

I asked for two honeymustards, two sweet and sour sauces for my two chicken fry meals. Opened up the bag and there was one of each even though it was on the receipt. No problem, right? Wrong. I asked nicely if I could have one more of each and received an eye roll, a very hateful you get one sauce with each chicken fry and the window slammed in my face. I go here weekly. Haven't ever dealt with this lady but I won't be back. I'll drive to the Burger King on connector road where they don't act like it's a sin to ask for more than one sauce :) read more

Anyone have the health departments number? Should have know that this would be bad when my shoes were sticking to the floor while waiting in line. Then once I received my cup the god awful smell coming from bev area was bad enough to make me gag. Tables haven't been wiped in who knows how long. I order their promo burger the A1 ultimate bacon cheese burger and instead of the two hamburger patties that are shown in the pic I only received one. When I approached the front desk about the issue the guy at the counter yells back and says "you do know that there are two patties on the ultimate cheeseburger" and the cook said he put two on there. There was only one. Avoid read more

Burger King in general should just give up! Thirty years ago they were really good! The only "char grilled " burger around. The last ten years have been a nightmare! They're all filthy; the health department obviously forgets to stop by. The burgers almost taste boiled these days! Employees need to remember to clean up before showing up for work! It's flu season and we're getting hammered with hepatitis A scares around here! I haven't heard of anyone getting sick at a Burger King, but ALL food establishments should be trying their best to keep customers healthy! Besides all that, their food has just gotten awful ! Time for a revamp people! I don't go at all anymore. read more

I got a soda and it was wack might reconsider buying the dr.p guys it was dis-cus-ting!!!!!!!¡¡¡¡¡¡ but the fries and hamburger were bomb

I ordered a LARGE whopper meal with cheese, no tomato and a side order of pickles for my pregnant wife. I received a SUPER cold whopper with tomatoes and lettuce only, no cheese, no onions, no condiments. It was extremely over cooked. Also no pickles or a side order of pickles. On the positive side, my SMALL fries were fresh, although I ordered a large. read more

Not sure what has happened, but they continue to go down hill. On this visit, first the boy taking the order at the drive thru kept cutting me off, asking questions I had already answered as I was trying to place my order. He was in a hurry and not sure why because even after I ordered the cars still hadn't moved in front of me. When I got to the 1st window he was still in a hurry, but found out why. He needed to be on his phone. Then the 2nd window with my food. First the lady huffed when I asked for a drink tray, when I went the grab the tray from her she quickly let go and THREE of my four drinks spilled in my car. BUT the lady was already too aggravated, rolled her eyes and went back to packing food. No help at all. A MESS. Then when I got home from the restaurant completely sticky and wet, my food was completely wrong, only one of the four meals ordered for my family was correct, Chicken nuggets. Tried to call multiple times but no answer. Very upsetting I try to give people the benefit of doubt but this was too much. read more

Took forever for them to take my order. Order 2 whoppers with only cheese,ketchup, and mayo, along with a side of chicken fries and a large fry. I also ordered a cheese bacon whopper with no lettuce or tomato. The chicken fries were hard and cold, all 3 whoppers had everything on them. This was not the first time that this has happened. read more