3.5 rounding up to 4…read more
This Hero location is situated right at the very corner on the northeast intersection of Leslie and Elgin Mills in a very large plaza. It's easily accessible and has a large parking lot.
This location is extremely clean, including the restrooms. There isn't any wifi, though.
There are kiosks to place your order, or, you can still order the old fashioned way at the cash.
The menu is pretty extensive, with chicken, fish, and breakfast menu items as well. There are also a number of drinks besides fountain drinks, such as coffee, iced coffee, and fruity drinks and milkshakes. They also feature a different price special for each day of the week. They even do catering, with a specially designed menu to order.
I went with a Heavy Hitter as a combo. The Heavy Hitter is basically a double burger, complete with double cheese and a standard topping mix of relish, red onion, mustard, tomato, bacon, and best of all, their signature burger sauce. Their burger sauce is what really makes it worth coming to Hero. It's not like the typical Thousand Island flavoured you get eeeeeeverywhere else. This sauce is a little lighter and tangier, with a herby flavour that really cuts the heaviness of a burger. I can barely remember the bacon, but that sauce makes you want to return for more. The patties are 4 ounces each, and nicely cooked. The bun is nice. It's hefty enough to hold up to the two patties and all the toppings, and I enjoyed the mix of sesame and nigella seeds. They have a very extensive choice of toppings, which I wish I had taken the time to go through to customize my burger better.
The fries were okay. They keep the skin on and fry them to a good, crispy texture. The salt was almost non-existent, but that was fine, because the burger itself is very well seasoned. They were, however, a little too dry on the inside.
Fountain drinks are self-serve style. Of course the drink I wanted, Coke Zero, was the only one not available due to lack of product. The selection isn't that extensive, less than 10 selections total. I don't like Diet Coke anywhere near as much as Zero, so I contented myself with a mix of Classic and Diet.
One of my pet peeves is being charged differently (usually more) at the cash than what's displayed on the menu. It's very clearly posted that the burger goes for $13.80, with an additional $5.10 to make a combo. I'm no math genius, but I know $18.90 when that's the sum. For whatever reason, I got charged $19.10 instead before taxes. There isn't even a breakdown on the bill. I couldn't be bothered to address it, but it definitely brings them down in rating overall.
I appreciated that the staff were very attentive, and again, that the premises were super clean, including the restrooms. If it weren't for the dry fries, unavailable Coke Zero, and especially the price discrepancy, easy 5 stars.