Utterly awful in every single way. The inside floors are always sticky, and the play place consistently looks like a small child renacted "The Exocism" on every surface. The drive through e-signs are always either broken or just blank, so you never know if they still have an item you got before. The first window itself is about 7 foot above the road, so both you and the cashier are reaching to give cards and change. I am short, so I have to get out to pay if they are running someone on that window- which is almost impossible with how narrow the lane is. The workers always get something wrong. If you ask for no sauce, you will always get it. If you ask for one item, you consistently get the wrong one, and usually get charged more because they "misheard you." I know this industry is hard, but come on, none of this is from just one person or system breaking down once or twice. read more

This place is horrible, wouldn't eat here, manager is a grumpy old woman, the other managers have a hard time keeping it together

They have a nice clean playground area for kids. They also have fast service and are staffed well from what I can see. I've never had an issue. read more

How stinking stupid is it that you get an applesauce, and that's an upgrade so your child doesn't get a crown or toy?? Stupidest thing I've ever heard of when it cost us 37.00 for my husband and I, and our 2 and 3 year old grand babies! The food wasn't worth it. We won't be back. read more

I will say this, this is one of the more efficient Burger Kings I have ever been to. The food is usually hot and the place is sometimes empty when I get there to pick up for us, or if I eat there alone while he's out. It can however be hit or miss, but it's mostly with the service. Either they have enough staff to take orders while the last one is prepared, or they don't have enough to take orders and get backed up. There also seem to be a few times I've went and the Lobby isn't open, which though I love the food here, I go somewhere else if it's Drive Thru only due to my anxiety. I still say its better than the one in Quarryville. read more

Take to long to bring out our food we have been standing here for 25-30 minutes waiting on a to go order and they just keep fucking around like a bunch of banchies read more

Food and service needs fixed really bad if you can't handle inside and online orders and drive through one of those needs to stop

This BK WAS Awesome but in the last month something changed. Drive through lines are WAAAY TOO LONG and they are out of sorts. MAYBE a new MGR? Maybe suffering from the lack of help but I'd say reluctantly they SUCK. IM staying away until they resolve their problems. HEY MAYBE they will fess up as to exactly what's going on but until then IM OUT! DRIVE THROUGH AT A 30 MIN STANDSTILL? I for BK? No way!! read more

The manager was very rude and mean and did not even get the order right the first time.

I got a family bundle meal and I Got only two whoppers when it should have 3 so I went through the drive through and the general manager Linda gave me attitude saying she remembered packing the order which is bs so I showed her I had only two whoppers and she made a big deal and had absolutely zero customer service this place is complete sh!t!!!!! read more

i just want to know why you're even open at this point, not allowed inside and obviously don't have enough employees to run sufficiently, taking about 30 minutes to get my food and no way out of the line. just close. read more

Waited 25 minutes in a drive through line... and this is after I had placed my order. I saw the workers laughing and bouncing around while there are multiple cars waiting. I am usually a very patient person, but this was unbelievable. I couldn't even get out of line because of the way that the Ephrata, Pa Burger King has their drive through set up. I was a sitting duck. The sad part about it is all that I ordered was a value fry and two coca cola slushies. 25 minutes later when I finally got to the window to get my food, I was given ice cold fries and two completely melted slushies. I got out of that drive through and went inside to get fresh slushies and hot fries. The manager that was on duty didn't even have the common curtesy to apologize for the inconvenience. This experience was so unbelievable that I actually thought there were hidden cameras somewhere and that I was being punked. The workers that were working on the afternoon of Saturday, 1/27/2024 around 2 pm need some serious retraining... and so does the manager. read more

I understand the coronavirus is affecting everything but this Burger King hasn't gotten my order right the last four times I want there, this is not an exaggeration! They are more worried about looking at their phones then they are about getting your order right read more

This Burger King is OK. The location is convenient, parking is not a problem. They serve breakfast. The food itself is pretty good as far as fast food goes. It's a little inconsistent though. Gave them 3 stars because more times than not my order is missing something or I have the wrong items. read more

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love burger king, good service during the day time shift especially. never usually takes too long either.

Best Burger King I've ever been in ... for real. I've lived in Ephrata for 16 years and have gone here countless times. The experience is consistent, not a fluke. It is always great. The food is served hot! The employees actually follow all the food prep steps. They keep it clean and the food is always tasty. The obviously have a manager or 2 that keeps the workers on track. Well done! read more

Got a bacon and cheese whopper a number 3. It didn't even have a full strip of bacon. It was 2 broken pieces. Last time I will order one. read more

Burger King - Got a bacon whopper. Not even a full strip of bacon. Last time I will order one. - Burgers Near Me - Ephrata, Pennsylvania

This place is Godly, Favorite food in the world. The only bad part is they forget your order sometimes, check your bag before you leave.

I ordered on the app gave them time to do it so i wouldn't have to wait wrong had to to wait so I went back up there to see if my order was ready he just went off on me started talking about not having enough staff so I stepped back I wasn't going to give him the satifacition and stoop to his level them after that I stood another 15 minutes then I left he didn't try to fix the issues he turned his back to me talking with one of the workers never turned around to fix the issues I don't like being disrespected and rude by this boy he not a good role model they gonna think they can do the same I wasn't rude to him if he can's take the heat he need to get out of the kitchen only time he shut up when I told him I was going to see what his manager got to say about this he need a class on customer service I can't see his manager allowing him to talk with customer like that they wasn't even that busy in the store I think he wasn't trying to give me my order he don't do eye contact or turn around to acknowledge how many people there and ask have everyone placed there order this little cunt need to be in kitchen wasing dishes and mopping floors it's not all Burger King but this one the 9ne Ephrata I don't think they know what they doing that troll that call hisself a manager is useless. read more

This woman who works here deserves a five star rating in customer service and satisfaction! She takes pride in her work and it shows...to her friendly personality to her making sure your order is hot and fresh! read more

I love burgers and im always very happy with my food here. The staff is very consistant and the food looks like it does in the ads which is unheard of in fast food. Plus on wednesdays whoppers are only like 2 bucks! read more

Very convenient, fast and friendly. So much better than the one on Lincoln highway. I would definitely recommend this location.

I walked into Burger King expecting 10/10 service and 8/10 food quality. I was also looking for a really nice cup of iced coffee, which is provided (and quite satisfactorily) by McDonalds might I add, but I ended up with this really dingy cheap cup and this giant pot of the most poorly brewed coffee I've ever had in my life. It tasted like Chinese medicine and to put the severity of Chinese medicine into perspective, Asian kids go to school sick instead of using their sickness as an excuse to skip school because Chinese medicine just tastes that terrible. I'm thoroughly disappointed with Burger King and I hope you guys can fix your coffee quality. read more

I ordered a whooper junior, fries and a dr. pepper. I was pleased with everything I ate even though I received the wrong sandwich. The value was great. I recommend coming here when you get a chance. read more