Just picked up a Large lemonade but was given a medium by an employee .Asked the employee was this a large and she replied yes,but the lemonade in question was not a large. Situation was rectified by Sarah who corrected the employee concerning the size.Although Sarah was nice and professional and corrected the mistake;the employee who was corrected by Sarah had a bad attitude after she had to give me a large lemonade that I had previously purchased. Some of the employees don't realize that if it wasn't for customers spending money;they wouldn't have a job. Also,these employees must realize that just because a customer comes in to purchase an item,doesn't necessarily mean the customer is just a customer.That customer may in fact be someone closely associated with said company.The moral of the story is to be kind and respectful and courteous and that goes both ways . read more

McDonald's - Medium sized lemonade from this McDonald's although I ordered a large. - Fast Food Near Me - Ephrata, Pennsylvania

Clarified order 5 times! workers cursing. made our order into all different orders that were needed to be paid separately. had attitude, and gave us the wrong order! will never come back again. read more

Ordered two mc chicken sandwichs waited ten minutes while multiple people behind me got their food. Waited ten more minutes and no one even updated me on the status of my order. I had to get back to work so I left with nothing after paying g for my meal. Worst experience ever read more

I waited 12 minutes in the drive through there, just to get served with cold fries. How fantastic... I wouldn't have eaten it if I wasn't already starving. Told the drive through lady this and that the fries were cold, only to be responded to with "oh okay, have a nice day". read more

We waited 45 min for one McFlurry. Employees did not care horrible service doordashers were waiting for 20 min too

My food was very undesirable and disgusting to even be near and my burger looked like a damn hotdog! it was horrible but the employees were so very nice I had to tip them 100% the lighting though thats where it all goes down hill since this damn place had one light! god do I hate a place with one light it really gets under my skin when there's less than 2 lights it just makes me go GAH! and explode! read more

McDonald's - Fast Food Near Me - Ephrata, Pennsylvania

Are you serious? Almost 5 dollars for a fillet of fish? I haven't eaten at McDonald's in years and I know with inflation, but when I got home and saw the size!? And the fish was even smaller than the stinking roll it was on. read more

McDonald's - Fillet of fish. - Fast Food Near Me - Ephrata, Pennsylvania

As a super Yelper, I try to be very deferential in any negative reviews I choose to provide. I understand that bad days happen and bad experiences don't always define the overall customer experience. However, this review leaves me totally baffled. My first question is how. My second is why. How did anyone think they had remotely accomplished customer service during this experience? Why was my food treated like this? Was it me or is this the normal level of gross negligence this restaurant operates with? Given the reviews I have seen further down this feed, it appears to be a chronic issue. My experience borders on bizarre. It started in the drive through. I pulled up and half the menu was missing on the order board. A clerk came on and greeted me, "Welcome to McDonalds". I started to talk and a second clerk greeted me, "Welcome to McDonalds can I have your order?" I started to talk again and one of the two clerks began a short argument with the other regarding who was going to take my order. What sounded like an older woman yielded to what sounded like a kid. I just stopped talking and chuckled. This was a first. I mean, it's been a long time since two women fought over me. Once asked to continue, I said, "Do you still have a two cheeseburger meal?" The clerk said, "Yes, number 7." To which I said, "Okay, I don't see it on the order board" Instead of helping me find it, the clerk said, "It's right there!" I assure you...it wasn't!" So I pulled around and paid. The lady who took my payment was a gem. She was the first lady who had attempted to talk to me. She was very nice and helpful. Then I pulled up to the delivery window and the bizarre was just beginning. As I pulled up I leaned toward the passengers side to put my debit card in my wallet that was laying on my center console. The clerk handed my Coke out the window and I guess because I wasn't looking right at her and giving her my undivided attention, she literally yelled at me, "Coke!" She startled me she yelled so loudly. I took my Coke as she told me to pull up and wait for my order. I asked her if she could put some salt in my bag when it came out. She said she would and I pulled up to await my order curbside. My order arrived and I opened the bag. I saw one cheeseburger laying, unwrapped in the bottom of my bag. The other was only partially wrapped. I took the burgers out and immediately took pictures of them. I reached for the fries and found them half full. Literally, they were half full. The fries were warm, not hot, and definitely not fresh. I took pictures of them too. The pics are all included here. Remember that I had asked for salt with my order? That's alright, they didn't either. No salt. I've eaten here before and had minor issues, but this visit was one for a review. I'm sorry to say, I would not recommend this business to anyone. I did file a complaint with McDonalds. To date, I have had no return response from management. This was a terrible dining experience. read more

McDonald's - Top one was the one that was laying in the bottom of my bag. Bottom one was pictured exactly as it was presented to me. - Fast Food Near Me - Ephrata, Pennsylvania

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0 stars, missing 3 nuggets in a 10 piece, no ice for people sitting in the restaurant and a weird taste coming from my lemonade. on top of everything my fries were cold and unsalte... so far horrible experience every time I go read more

The men's room urinal has leaked what seems like forever. The floor is always wet underneath and extremely sticky. One walks out into the restaurant with wet sticky feet. This is so unsanitary. When I brought it up to the shift manager she says we've always had trouble with that urinal and the floor gets cleaned every morning! What???? I suggested hourly and that's not great because it's leaking and needs repaired or replaced. For a food business to know there's a problem like this and kick it down the road is ridiculous. read more

One of the worst McDonald's I've stopped at. I went inside to order carry out because I wanted to use their restroom. First, the restroom was disgusting. The trash was overflowing with nasty used items, smell of iron everywhere, and red fluid on the wall. Then, I went out and ordered my food on the kiosk. I waited 20 minutes for my order to be called. It's not super long, but it's long for "fast food". I stayed because I knew the drive thru line was long and I was starving. My food came. I waited for my drink which never came and when asked for I waited another ten minutes. After that, I left. My bag was completely cold. My fries were half filled. My burgers were completely smashed and a mess in their papers. Do not go here read more

Its a hit or miss with them, one day the sandwich looks and feels like a wrung out sink sponge, another time everything is fresh. All the restaurants in the chain are like that. And why is it Mc'chicken down south is red in color and spicy which I like and in PA where I live its your usual color and not spicy, I thought all their items should be the same. read more

I told them 2 times NO CHEESE and they put cheese on all my food it's not the first time this happened and they don't take Two orders at a time I waited in line for 30 mins for only two things read more

Fast service. Made to order. Typical McDonalds. Used drive through. Priced average. Good location.

Awful experience. Big Mac looked like someone threw it at the box ... forgetting to throw toppings except for lots of sauce and onions. I called ... Manager was good. She offered a replacement but I declined. Tasted as bad as it looked. I'd fire whoever made this mess. read more

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A testament to the utter failure of the human species, because of our willingness to eat such low quality food in exchange for limiting our time, when you still end up sitting in a drive through line for half an hour, and the disorganized barely professional staff mix up your order anyway, or forget to give you something important, and you have to go back, and get the rest of what you ordered. Unfortunately, even I am guilty of liking this restaurant, due to how incredibly addicting the sugary food is here. Stopping at a McDonalds is a bag of mixed feelings for me, as part of me is happy that I will get to eat good tasting, yet incredibly rancid food, and another part wonders how long I must wait and contemplate my mere existence. read more

The girl in the front taking orders is terrible 20 minutes wait while I seen every one else getting there order worst McDonald's ever the staff needed help manager came in 10 minutes later to help and I never write reviews never Ever i would give zero stars but wouldn't let me read more

Ordered out in the parking lot from the App. I waited 3-4 minutes , came inside to pick up. There were several people who already ordered and online ordering. 2 Hot cakes and sausage were sitting on top rack of the warmer, about 5 minutes go by cook puts out another hot cakes and sausage the drive through grabbed it and put in a bag , then grabbed one of the ones sitting already for 5 minutes. About 3 minutes later the person running the front grabs the remaining one , goes to the side by the fries and reheats the sausage , then puts it on a tray and gives it to me. Sausage was hot, pancakes were about room temperature and the butter didn't melt. This place needs new management. Lots of other people waiting long times on their food also. Perhaps breakfast isn't the crew of 12 strongest point. read more

Manager lauren called me and my friends fat for getting 4 separate orders and told us "as manager to fucking leave" for no reason how rude never coming back read more

What is going on with these Mc Donald's In Ephrata? They are both horrible I stopped for lunch yesterday at the one on E Main St I ordered a #9 the 2 cheese burgers did not have mustard or ketchup I did manage to get a pickle and the bun was two top buns now does that mean someone received a burger with two bottom buns? The edges of the hamburger were well over cooked crispy and very dry I also ordered a 20 piece Nugget they were good and hot they seemed to be fresh my last few times to these 2 Ephrata locations have been bad... food quality is horrible I guess I will have to give Burger King a try read more

This is a newer McDonald's right off of Rt 222 in Ephrata township. The food tasted great, service very fast. I will be going back for sure. read more

McDonald's - a mcdonald's sign in a parking lot - Fast Food Near Me - Ephrata, Pennsylvania

Today I got McDonald's and they messed up my order. Went back around to get the other sandwich that I paid for and the person at the window was very rude. Good food but wouldn't recommend for the service. read more

Give these guys a chance. I feel sorry for them. The staff really seem to be doing the best they can. There were mistakes all over the place: they run out of items, were behind on trash pickup, and you better check your food to see you got everything. But everyone there was just trying so hard, and being so kind and humble to the customers. Maybe if we're encouraging enough they'll be able to figure out how to run a McDonalds and this plucky crew will make it the best McDonalds in town. read more

Ordered a grilled chicken sandwich and tasted like overcooked rubber. I usually order these from different McDonald's and they are typically very good. This location has found the way to screw it up. I asked to substitute a salad for the fries and the cashier said they don't do this...I pointed at the sign above her that clearly noted they do, and she just stared at me...no response. Also had to return the balsamic dressing package because it had leaked in the plastic bag with utensils and paper towels. Salad tomatoes looked like an 85 year old woman. I have a relative that works the cook station and he does a great job when he's on shift. Maybe it's because he's the only one that cares. I'll only eat at this location when he's working the cook station from now on -- or maybe never again. What a disappointment! read more

Workers are just too slow. When going to the drive-through and ordering, I usually have to wait more than 10 minutes. It's better to just order to-go inside. They will have your food ready faster inside. read more

Absolutely disgusting attitudes in the staff rarely gives me my correct order. I've ordered 3 burgers today and only got 1 so I paid for 3 burgers and only got 1 this place robbed me of my hard earned money many times and I'm just fed up. read more

don't get me wrong i love mcdonald's but here's the thing. the employees are extremely stingy. my friend and i waited for 5 mins while no one answered so my friend jokingly said "hello" as a joke and the lady at the speaker got extremely defensive and told us we were very rude. then asked us to submit and application if we are going to be rude. we simply were just trying to have a good time. i know from experience of working there that it can be very annoyed to have someone yelling through the speaker. we tried not to do that but still got met with extreme rudeness then still got our order wrong. every time we go there there's never any sauces in the bag. if you order a chicken nugget meal and ask for sauces. you should be given them instead of hardassed and yelled at read more

I placed an order using the kiosk inside. The drive thru was relatively busy for how late in the evening it was, so I expected to wait a few minutes for my McFlurry. After a full 5 minutes pass, a girl came to the front, ordered a smoothie, GOT her smoothie, and left. I stood there for another 5 minutes, watching car after car leave, never even being acknowledged by any staff. Finally, I got the attention of an employee. I asked her if they had my order, to which she just grabbed a cup, made it, and slammed it on the counter. Never a word, no apology, nothing. I work in the food industry, this is not how you treat customers in any circumstance. read more

this is so disgusting. paid $3 for a burnt egg mcmuffin. how lazy are you to serve this to someone? disgusting. never go to this place. read more

McDonald's - a burnt egg mcmuffin! how can you serve this to a paying customer ? so lazy and disgusting. don't go here - Fast Food Near Me - Ephrata, Pennsylvania

Just make sure if you go through this drive thru you check your bag before you go. Guarantee something missing or wrong in the order. Indoor service always seems to be a bit better though. Overall, McD's is a McD's. read more

I went last evening to this McDonald's as it's close to my house and the service was slow before but this was the absolute worst experience all around. I was told to go to pick up 1 to pay for my order and at the time only one car was in front of me. So I'm waiting for over 5 min at pick up 1 while the girl inside was looking at me so I called the store so I didn't back up traffic and the girl opened the window and said I would have to go back around since I went to the wrong window. I looked at her in shock and said "seriously?" As I knew she was perfectly capable of taking my money at the window she was at and was just being unreasonable. So I pulled around and got stuck in a mess of cars that arrived when I was waiting most likely. So after 20 min I finally was able to pay for my food at the so-called "correct" window and as I was waiting the same girl was talking about me amongst her co-workers saying how frustrated I was and was laughing at me while I was sitting right there and heard everything. Apparently her common sense is lacking. So then she rolled down the window again and said I would need to pull to the drive thru pick up as my order wasn't ready. By this time I was fuming mad and when the worker came out to give me my order eventually I told him I would like to speak with a manager. He said I would need a mask to go inside. I said I worked in healthcare but at that point I lost interest and wanted to get home. I called the customer service line and complained and then received a call from the manger apologizing which I appreciated but in all honestly my order should have been free after that and since I'm a healthcare worker especially due to thank you meals now being available. I will never be be returning. So rude and unprofessional. read more

Our cashier could not figure out how to place an order for a #9 (2 cheeseburger meal) and said she would just add each item individually then at the end said she figured out how to add the #9 but apparently did not fix the order to reflect what we had actually ordered. When she brought our food out we told her that we were missing a burger and she told us we would have to pay for it. I told her we would not be paying for it since we ordered a #9 and she should have fixed the order once she realized how to add the combo. During the entire interaction she was swearing and when she came back with our second burger, told me that she had to fight with someone to get the second burger and that she was probably going to get fired now. She was the most unprofessional individual I have encountered in a long time. I think this is the push I needed to NOT eat anymore fast food. read more

These people are completely incompetent, aloof, and rude. Zero pride in service or sense of urgency: Don't bother mobile ordering, you'll end up waiting 25 minutes. When I asked when my order would be ready after 15 minutes they all looked at me like I was speaking a completely unknown language. Didn't get my drinks either. To top it off, the fries were cold. Who's in charge here? They need to be fired. Never again. read more

Ordered take and was missing items when I got home. Called and the manager hung up on me twice. The second time was when I asked for her name. This occurred on 12/27 at 1 PM. Will never go to a McDonald's again. Lousy customer service. read more

My husband & I just stopped for a quick snack on a hot day. Place was very dirty inside. Tables not wiped down, floor dirty, condiment area disgusting... my husband's milkshake was brought out to our table (which I wiped down w/napkin!) and the guy tipped over the milkshake and it spilled on the floor right next to our booth. The woman sitting behind us warned us not to slip & fall on it. Was still there when we left so my husband cleaned it up with his napkin so no one else would slip there. We will NOT be going back there. Ever. read more

Probably the best mcdonalds i have ever visited, extremely clean and quiet unlike most ive been to. All the employees were quick and polite, one in particular stuck out, a cashier named Olivia was extremely helpful smiled even when I was stating my rater confusing order. Greatest mcdonalds I've ever been to read more

Waited 20 minutes in drive thru line AFTER ordering. Slowest service for a FAST food restaurant. The food was hot when we finally got it but no napkins in the bag. For a fairly new location, they need to step it up on the service side. If you can't handle two lanes of ordering, close one until you can! read more

So friend came to this location to pick up food for me. I ordered two 20 piece nuggets and a large fry. Can I just say that both tasted like rubber as if they had been older than dirt. Was very irritated as all the food was cold. This was in the middle of the night when things should be made fresh? read more

place is a mess, they didn't have any lids for the cups and me and my boyfriend both went up to the counter to ask for lids. They're we're at least 7 workers back there who clearly saw me, and disregarded that I was standing at the counter. service sucks. read more

This is the absolute worst McDonalds I have ever been at! Wait in line forever and then we went to pickup our salads with grilled chicken and they wanted us to take one with crispy chicken and one with grilled. Hey, we just started Weight Watchers and there is an 8 point difference! Then we were told it would be an additional 6 minutes wait! It's been more than that already! And this isn't the only time we've waited and waited. read more