This is the worst Burger King franchise location I've been to. Every time I visit this location there is something that is not how it should be. Anymore if the problem is just simply that my burger is cold, I'm okay with that. Usually they get the order wrong, or worse. I was at the drive-thru on May 27th. 2019, and had already paid for my order with my credit card. My order was bagged and ready, but the employee (Stacey) told me I had not paid. I was not about to pay again, but I really had no way to prove that I had already paid either. She refused to give me the order, and I refused to pay again, so we were at a deadlock. Vehicles were being held up behind me, and a really obnoxious guy in a truck was laying on his horn non-stop. I asked Stacey if I could give here my name, phone number, address, copy of drivers license, or whatever since I have lived here locally my entire life, and in turn maybe she could let me have my food order and if it is later determined that the store had truly not received payment, then I will gladly come in and make it right. She said absolutely not! By now a few vehicles had got tired of waiting and pulled out of line and left. I asked her again to please just take down my information, give me the order, and we will sort it out later, and told her she's losing customers over this thing and it would be in her best interest, but whatever...I was not going to convince her. She said "No, because she didn't want to get fired". Well I was not going to pay twice so I finally decided to just leave and take the issue to someone higher up than her the next day. After getting home, I pulled up my credit card info online, and sure enough...I was billed for my order. I did call in to let them know, and apparently they had also by then figured out that yes I had actually paid. They offered me a refund of the $10 order and some free food. The whole thing was handled very poorly, and yes I may be stubborn, but I knew I was right and was not going to budge. I couldn't care less about the $10, it's just the principle of the way it was handled. And by the way, there was never an apology or admission of a mistake on their part. I haven't gone back yet for my refund. Maybe they are waiting to apologize then. lol.
By the way, the other Burger King in Clinton, on 2nd street, is awesome. From now on I will just take the extra time to drive across town to go to the one on 2nd street. They are much friendlier and go the extra mile to get it right. read more