New GM Rick is awesome!! the service was so great very kind and the food was Fresh!! This place has really turned it around under the new management very happy to see it. read more

only two vehicles in the drive thru and still wait over ten minutes is not okay. We even asked if they were short handed but the guy said they had more than two people in the kitchen. read more

I can't comment on the food, but my mom driving from Oregon to Tennessee went through the drive through and ate in the parking lot, my mom is a paraplegic in a wheelchair and was moving to get comfy before continuing on her route when she accidentally popped the trunk full of belongings for the move and with that being said she began to panic because it was very cold and trying to get her wheelchair out to close it to get it back in was very hard after the amount of hours she had been driving. I called the store explained the situation and without hesitation the lady went out to help her and close the trunk and that is truly the compassion that we don't see enough. I didn't catch her name but thank you to the woman for helping it meant more to my family than words can even say. This was good service beyond just the food. Couldn't be more thankful to know there's still good in the world knowing she's traveling alone. read more

customer service was kinda good asked for no tomato sick I'm allergic and they nested up and finally they gave us the food and it had tomato on it but me and my friend ordered one each of the SpongeBob bundle meals that are new and we both now has food poisoning, we keeps throwing up and we've tried so many things to take care of it and now our last option is to go to the hospital to get checked out since it's so intense dont know if we were unlucky or if other people are getting sick read more

You can be the only one in line and still have to wait 5-10 minutes to even order food. This has happened to me at both locations. Also was given wrong item. Make it make sense. read more

Amazing food, The staff here is friendly and nice, the atmosphere is very inviting. Give this place another shot!! There is new management here and they need time to get things in place to make this place great again. I give todays experience 5 stars!!! Good job guys!! read more

I've worked at burger king for 1 year In that time I've seen like 10 people quit or get fired From From being taking advantage of like working long hours of overtime when you have kids and a wife at home To Being fired Being 5-10 minutes late When they change the schedule last minute without telling you in those 9 months the soda machines been leaking in which I have to mop on the side so a customer doesn't slip and fall first day or third day I worked i cleaned up poop on the walls a homeless man or some one with a colonoscopy bag exploded on the wall my first manager would smoke cigarettes on rush and get mad when you mess up my second manger was and angel who they fired on some Beucratic bs probably cause she was making to much and wanted to cut their losses and my third boss once lied to me about the time my shift started probably to have a reason to fire me cause I worked part part time cause of my social Tldr if you want a job here save yourself the hassle and look some where else and don't eat here if you care about good food and workers rights don't come here read more

Everything could improve. Got a door dash order the other night and it was as the absolutely worst meal I have ever gotten here. I ordered the original chicken sandwich meal and added cheese. When I got it everything was cold. Couldn't even bite into the sandwich the chicken was tougher than jerky and no cheese ordered an ice tea and got coke. I can't stand coke. I door dashed because I hadn't eaten all day and had no car or I would have taken it back. I asked for help on the app and got told they couldn't do a refund. 21.00 dollars down the drain I couldn't eat it. read more

Worse experience ever. Manager was hitting a vape on the line. The workers were dropping "F" bombs, another kid that was running the drive thru was killing flies with a piece of cardboard He smashed it on the counter and did not wash the counter after it splattered everywhere. read more

The flys. There are hundreds of Flys inside. In the dining area, at the counter, and I can't imagine the hundreds in the food prep area. This restaurant is in no shape sanitary. The health department has been informed of how disgusting this place is. read more

ok ice machine in lobby empty not refilled how can you be out of coke and dr pepper hello who does the ordering for this establishment

This place is bad. Real bad.having to wait 30 minutes for a drive through order is stupid

Owners need to get more help there. Waited forever, and they said they were understaff. Food was not correct that I order and the onion rings tasted like a salt bath. And the food I did get taste bad. If your that under staff, just shut it down fir the day. Also you have a broken sign in the drive through read more

The young man with long blonde hair at north greeley highway, 08/21/23 @ 5:00pm. You gave amazing service very attentive and friendly fast and everything was great. read more

With three locations in cheyenne no person should be expected to tolerate the disrespectful staff, poor food quality, and lack of any type of management or guidance of proper management. Given the same excuse for poor execution of service "we are understaffed." All the restaurant are understaffed, being in the industry myself I understand this. But I also understand that blaming people who dont/won't work there isn't really being honest with your guest. Take some accountability, train your staff, and provide service too standard. Poor excuse for food, management and service read more

they took for forever and then after waiting 17 minutes in the drive thru we got asked to wait for another 5 min to get our food

If I could do no stars I would. Went in on saturday around 5pm. Ordered a chicken sandwich.. horrible. Oil needed changed when asked for something else the female manager got nasty,well I'm the only one who can change the oil and I haven't had time !!! 4 people came in from drive thru complaining of the same thing. 3 others ppl came in complaining of incomplete orders. The owner of the place doesn't care,never answered emails. So NO to this resturaunt read more

If you want to just get to the chase, ask your doctor for a colonoscopy and drink that stuff they give to you 24 hours before. Cleans you right out, and you don't have to even eat a soggy Whopper with a side of political leaning hogwash they've engaged in of late. No BK, you don't and will never have a better Chicken sandwich than Chik-Fil'A. read more

It's obvious no one cares to work here. The food is cold, yucky, and just looking at the stuff they serve is enough to kill your appetite for the day. I had seen the reviews here, but decided to stop in and see for myself. The reviews weren't wrong read more

I pulled up to the drive thru to order. Two screens we're not working. I said hello to the microphone. No response. I say hello again. No response. At this point I believe the microphone isn't working so I pull ahead to the window. I tell the girl at the window I couldn't order, and she asks what I assume is her manager what to do. The manager tells me he asked me to wait and I didn't listen so I'll have to go inside if I want to order. I tell him I couldn't hear anything. He says it doesn't matter I still have to. I tell him I'm just not gonna order then even though I waited in the drive through for 30 minutes. This BK has lost any further business from me. read more

Went for three things: Frozen Coke, Nuggets, and Fries. They only had Fries. Constant issue with the location - inaccurate orders, out of everything, just general mismanagement. read more

Worst service, attentiveness, cleanliness, menu accuracy, and overall quality!! Manager was rude and gruff and staff seemed to all be on a sort of substance. DO NOT EAT HERE!! read more

After a five minute wait in the drive-through we got up to the to order the one dollar milkshakes they been advertising only to find out their milkshake machine is broken. would've been nice if they said that before we got in line and had to wait all that time the hamburgers were what we asked for and that's all we got were hamburgers. pretty sneaky to have a promotion for one dollar milkshakes to get you there and then reveal milkshake machine is broken. read more

Don't stop here! A/C is down, Ice maker down, boiler down! So you can't have burgers AT BUGER KiNG!! employees are friendly enough but surprising for a shitty work environment. Owners/management need to close this place down til you make this place better for your customers and staff! Shame on you! read more

Terrible food and atrociously long wait times in the drive thru. I'm sorry this is 2020. You've been doing this how long? And you still haven't figured out how to do it right? Inexcusable read more

Waited in drive thru line for 25 minutes. There is not many cars in front of us so not sure why it has ftajen so long. Menu was broken on the ground. Don't recommend if you are in a hurry. Posting review while still in drive thru, i'm sure food will be what we expect from burger king, just not impressed with the "fast" part of fast food. read more

We were on a thousand mile road trip and stopped here for breakfast. Worst food ever. It had to have been cooked the day before. I couldn't call till we stopped for the evening and the manager told me he would t refund since I waited so long in the day to call but they would work on being less crusty. Horrendous! read more

Just went bought food at the drive thru. Typical intercom, can't understand what the person taking the order is saying. I wait 3 minutes to have my order taken. I then wait another 3 or 4 minutes before I get my food. I'm thinking cool all my food will be fresh. I get home and the bun on one burger is hard as a rock. I called and was given pathetic excuse that they're understaffed. What does that have to do with shitty, stale food!? I think that location would better serve Cheyenne as a vacant building with a weed covered parking lot! Get bent Sheila! read more

This is a smaller location. Good for a quick bite on a road trip. Right next to a gas station and off the highway. Service is okay and sometimes a bit slow. But the food is good. Also kind of nice seating and environment. Parking is adequate. read more

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Ordered tacos, got BBQ sauce on my tacos. Sitting at the drive thru, the ladies were to busy talking they forgot about me. I call back and get told ohh I am sorry come back right now and we can replace it. read more

I've never written a one star review before but it happens to be for this Burger King. Wanted something quick and satisfying after a 12 hour drive, but that was far from attainable tonight. We were the only customers on arriving and ordered inside the store. For a simple order we didn't get our food for another 15-20 minutes. Understandable if there is limited staff who are more focused on the one or two cars in the drive through, but joking around and chatting shows your customers are not your priority. Once they finally brought out order, they told us they were out of forks, cheese, and dressing for the salad. So a pile of lettuce would have been good to know while ordering. Then there is no acceptable reason for their "missing parts" of utensils, condiments, and broken soda machine. The whole area was dis-gusting!! It had obviously not been cleaned since that afternoon. When I used the soda machine it splattered everywhere! So if you want a shower of coke before you go home, this is your place. read more

Don't have anything on the menu basically it's a trash shithole of a Burger King yes I know burger kings are nothing great but when they don't have anything for a menu what's the point! It don't even deserve 1 Star. read more

Dry burger,little to no condiments,dirty cold store. The place is chaos,this location is nasty,hope the other bk in town is better. I have gone to this location several times in the last few years and it never changes...why do i go back?? read more

I will never go back to this burger king I ordered a Carmel frapp got a chocolate and I'm allergic. After asking for confirmation. Still have not gotten my refunds total 3 frappes. I return for my refunds 3 times and get ignored each time. Managers suck and workers suck even worse. Never again worst place to go read more

Long wait and a big corona virus exposure if any of them had it. All of the Employees I saw were not covering their noses with their masks. That includes those who were cooking. Wake up!!! read more

When you go to this location there's an employee and he does not wear a mask when serving customers through the drive-through. I asked him why are you not wearing a mask because my understanding is that Burger King is taking the Covid virus very seriously and he said he does not believe in masks and that Burger King is operated out of Colorado and they are tested every day with a stick going up there nose to make sure they do not have corona. Well this person is talking to me he's holding my cuppa coffee without the lid and talking right over it who knows how many of his germs got in there so I threw it out as soon as I got out of the driveway along with my food. Obviously this man is lying there are no tests that they can do and stick up your nose and you get instant results every day. Plus I don't believe he's following store policy and is doing whatever he wants because it's early in the morning and doesn't care about the customers that are going through the drive-through that are high risk. Please beware of this location because obviously there's no management watching what's going on and I would hate that anyone got sick from someone like this man who chooses not to wear a mask. read more

The food looks disgusting. The food tasted discussing. Complete waste of money. I put a mobile app order in. Took them 20 minutes to fulfill it after I hit the I'm here button. My chicken sandwich was so overly cooked I couldn't even chew it. The restaurant is full of flies and is extremely dirty. There is clearly no leadership and it looks like nobody cares about their job. This was the second time this happened. I gave them a second chance and they failed again. I will not be returning to this establishment. read more

Just had the worst experience in at least 10 to 15 years. Food is usually pretty good. Over the years, food has been pretty consistently good. Obviously service has changed with the whole change in discipline. We ordered onion rings in an order tonight at 7:45 pm at the drive thru. Went to pick up the order and we checked it before we left. 2 orders of french fries instead of 1 fry and 1 onion ring. Told them we didn't get our rings. Young man who didn't want to deal with us says they are out of onion rings. We said we wanted onion rings and you charged us for them and no one told us you were out. He closed the window and just left. We stayed and people eventually came over and asked us what was wrong. Cars started to pile up behind us. Told them the story. That they never told us they were out of onion rings and charged us for them. Found out that they close at 10 and start cleaning up at 8. We said we ordered at 745 not 8. And why are you closing rings down way before 10. Plus EVERRTHING ELSE!! AT LEAST TELL US!! They were perfectly happy to charge us for rings and give us fries hoping we didn't notice because they clean up at 8 even though they close at 10 and 7:45 was evidently 8. So we asked for the manager who is making bucks compared to the employees. Some employee wouldn't get the manager and decided she'd try to fix it. We kept asking for the manager. She finally told us they dropped some rings for us but wanted the fries back that they gave us incorrectly and tried to fool us with. WHAT???!!! So you can throw them away when we've been inconvenienced for this long and you tried to lie to us and it didn't work? Really? No thank you. Jeez what nerve. That poor girl dealt with what her manager should have. And evidently they are able to lie easily. They will charge you for something they don't have and hope you don't notice when you get the order. What's sad is we knew the owners a long time ago. This behavior would've never been acceptable. If you order food here, make sure your service is acceptable and they AREN'T LYING TO YOU AND CHARGING YOU FOR WHAT YOU DON'T GET BECAUSE THEY ARE TRYING TO FOOL YOU!! No stars from me but I guess have to give them at least 1. No stars for their dishonest service read more

Always a pleasant experience when I come here. I love the service the crew here gives to its customers. They always seem to be in a great mood and serve food to match. read more

Good God the drive thru was slow as fuck. I should have parked and gone in. The guy in front of me just had to ask a bunch of questions like what kind of beef was used for the steakhouse burgers. um hellllllloooo, it's fast food ya dummy, who gives a damn. And you really should have went inside to chit chat and order all that shit. fuck. omg, sorry that was not lady like of me!!!! Even when I was the last car, it was still slow and maybe I know why. cuz they were busy fucking up my whopper by dipping it in mayo. and no it wasn't cuz I was a bitch, they said sorry and I said, oh it's okay!!!!!!!!!! *smiles* *wink, wink* in a nice tone! Secondly, I'm writing this cuz next time I ever THINK of eating a whopper again.. I'll think of this visit. Usually I can eat whoppers while watching Fast Food Nation and Supersize Me but I'm traumatized after my visit in wyoming, where my whopper came out slathered in mayo. Spoonfuls of it. I said no onions, not extra mayo!! I threw out a ton of mayo slathered lettuce and pickles before I could eat it. I love mayo but not THAT much where I'll eat spoonfuls of it straight out of the jar. That's what my whopper was like, mayo with a side of burger. I would have bought it back to them but too late. I was starving after a long ass day and thinking about how a whopper sounded good while driving on I-80. WRONG. I really shoulda known by the way the whopper was wrapped and how messy it looked. I think an employee was not having a good day or something cuz it looked like shit. A disgusting experience. I knew I shoulda gone to barf worthy Sonics instead! waaaah!!!! Dead to me. read more