Lets start this story with the understanding that while I have dined at 5 Guys restaurants across…read morethe nation, this is the first time I used the Five Guys app. I was using it because we were having a busy day and I didn't want to have to go into a diner, wait in line, hob knob around with a bunch of people. We had been moving stuff around in a storage unit and we were tired, dirty and hungry and we had our dogs in our vehicle. Ok now that you know the setting lets get to it. I downloaded the app and navigated through the usual annoying app set up and got to the menu without any issue. My wife and I made our selections. Two burgers and one regular fry, no drinks. Navigate through the tip section. I am picking up, no drive through. No tip. Hate me if you want. $28.53 or 14.26/per person and we are sharing an order of fries. As I said before I have dined at Five Guys all over so it was no shock what the bill was, but we wanted a decent fast food burger and no hassle, so I was happy to pay it. They app said it would tell me when my food was ready. I headed to the restaraunt and jockyed for a parking spot for a few minutes and went in the diner. It was packed. I Looked around for the little shelp most places put up for door dashers and pick up orders. Nada. I opened up the app and it said it would be 8/10 min. So I went back to my truck to keep my dogs company while my order was cooking. After 10 min the App said my order was complete. Awesome. I walked up to the counter where the servers were handing out orders and after a few orders were called out for pick up, I asked the server if this is where the PU was for App orders. The server asked my name and then disappeared back into the fray. A few more orders came and went, and I began to think that my order had been picked up by some other guest. I waited for the incoming line to die down and then asked the cashier if my order was available. He took my name and asked the line cooks to find my order. Which they did, and he told me that I was in the queue and would be notified when it was ready. At this point it was already 15 minutes since the app said my order was complete. So I milled around as another batch of orders were called out. I waited until I started noticing a people who had arrived after me began to get their orders. Mind you I didn't order anything crazy, 2 hamburgers one fry. I had now been in the restaurant for 38 minutes after the App told me my order had been complete and considering my order was 84 and the orders that were leaving the window were 94, 96 I was beginning to get irritated. While I was standing waiting order at least three orders came back missing food or mis prepared, but as this is not their review, I won't elaborate. My wife was texting me asking if I had left for milk never to return. The only reason I had ordered by the App ahead of time was to not be hanging out in a diner while stinking and sweaty, but there I was, 45 minutes standing around waiting for two burgers. When the server called out my order (the same one I had asked to check on my order 30 minutes before and never returned) another diner stepped up and put hands on the bag of burgers. I had to interject and ask if that was for me and swooped in to rescue my lunch from another hungry guest. No thank you, no sorry for the wait. No regrets about no tip. Now for the rest of the story, for those whose life is sooo boring that they are still reading this tome, the burgers were good. As good as any I had ever had from a Five Guys, the fries were ok, just like they are from any Five Guys. That is why I left a two star review, because at lest the food was what I expected. But here is a pro tip, if you are going to use an App or Call ahead number, or a order by web, live up to your end of the deal. If the App says your order is ready, your order better darn well be ready. If you can't live up to that, take down the App, and set fire to your online web business. Then people can make a better decision about where they want to pay exorbitant amount for their pre ordered food. Because your food may not leave a bad aftertaste in your guests mouth but your customer service definitely will. Furthermore, put up a shelf, or a sign to let your dashers and your pre orders know where to pick up. That way they are not hanging out wondering WTH is going on, along with all your other guests. It will also keep your other guests from picking up someone else's food. And if you are the manager at Five Guys in Casper WY and you are reading this. I told you to expect a blistering review, at least I deliver on time.

Found the tip of a rubber glove in my hamburger. They remade the burger but I had trouble eating it…read moreafter that. Will I go back? Absolutely not. The fries used to be good but are now slimy brown things.

The food was amazing!! It's always super clean and has a good vibe. I come in at least once a month…read moreand im always served by this young lady named Ryleigh. She's always super friendly and is quick to help customers. Somebody better give this girl a raise for her hard work

The casher took customers money and then went and stuck her hands in the cheese with out gloves on…read more she would not bag my stuff up I had to my self. she was real rude. was at 12:30 on 9/26/23

first ever visit hit the spot ! FOOD SLAPS ! , good flavor, not overbearing with seasonings, and…read morethe front counter girls are cute! :P

I pick up a double cheeseburger and an order of fries at the Hamburger Stand on a regular basis. I…read morelove their hamburgers. They never disappoint Their fries are always hot. The service is always good and friendly also. And you can't beat their prices!

This place sits inside the Holiday Inn. It's relatively nice and clean. They were only serving a…read morelimited menu which was pretty underwhelming. Service was slow and not very attentive. Two of us ordered these quesadillas and the other chicken strips. The pricing definitely did not match the delivery. You can see what $12 got me and judge for yourself after a day of traveling.

Checked into hotel later than anticipated after a long drive and needed a decent meal. Front desk…read morerecommended the hotel restaurant and given the hour, we decided to give it a try. Turned out to be a great choice. The fish and chips were cooked to perfection and the salad salad was delicious. Husband also enjoyed the brownie cheesecake for dessert. While we were enjoying our meals, we noticed impressively sized hamburgers and onion rings brought to another table and commented we may have to return give them a try. Even though the restaurant/bar was staffed with only one server, she did an amazing job taking care of customers. We loved having had a good meal and a pleasant evening

Oder a toasted sandwich and not one part of the sandwich was toasted would of asked again for it…read moreto be toasted but I had the feeling that would of not went over well for my sandwich.

Awful customer service. Left before we even ordered because the woman behind the counter was rude.read more

The food was the best i've ever had before at any breakfast spot in casper, our server breanna was…read morethe absolute sweetest, she made sure our drinks were never empty came to take our order food was out in less than 10 min, will be going back and requesting for her again

Service was ok at best . The food I ordered was ok . The food my coworkers ordered was not good to…read morebe polite. The restaurant looked old needed cleaning. The man was and looked very unhappy or angry on approachable the staff looked like they were worn out .

we came in a little late (sorry) at ten pm, and our server was ava. she was GREAT. ask for her if…read moreyou can, seriously the best server i've ever had. pasta was good and came out promptly.

It's good and filling unless it's take out. It depends on who takes the order. You will pay full…read moreprice but the portions are smaller and the salad price is outrageous!

Ordered via Uber Eats…read more Had two tacos, Cabo shrimp taco was delicious but small. Baja fish tacos were delicious and large larger. The supposed hot sauce is not really hot at all, but does provide nice flavour

Fuzzy's Taco Shop is a family favorite in our house! Whether we're craving tacos, queso, or just a…read morefun meal together, it never disappoints. Everything is fresh, flavorful, and always hits the spot. And a special shoutout to Billie--she is absolutely the best! She's friendly, welcoming, and makes every visit even better with her great attitude and customer service. I love the decor and how clean it is! Great food, great people, and really...who can go wrong with tacos? We'll definitely keep coming back!