Big John Erdington delivery. As a regular customer who orders food for delivery to my second-floor…read morelocation, I was surprised when a driver refused to bring the food upstairs. This was not stated in any policy on the website or app. When I explained my situation, the driver hung up on me. I sent a text requesting a refund but received no response. When I contacted customer service, I spoke with Ashe, who informed me that Big John has a verbal policy in place that drivers cannot go upstairs or enter the building. However, this policy was not stated on the website or app. After placing another order for cash delivery, I was informed by Ashe that the driver would not come upstairs. Despite explaining that I have a disability that makes it difficult for me to go downstairs, Ashe gave me a five-minute ultimatum and threatened to blacklist me. This behaviour constitutes a breach of the 2010 Act on Harassment/victimization. As a customer with a disability, I feel that I was not treated with the same consideration as able-bodied customers. Ash was very clear that failure to come downstairs would result in being blacklisted. This made me feel victimized and pressured, especially as the driver only gave me two minutes to get downstairs, which was virtually impossible due to my disability. Despite explaining my situation, the driver continued to call me multiple times, putting a lot of pressure on me. This mistreatment has led me to seek legal advice. Unfortunately, I was unable to make it downstairs in the given time frame, as I was struggling with the stairs. I regret to inform you that the food I received was lukewarm and not hot, which made it almost cold. I was disappointed with the experience and felt mistreated. As evident from my history, I am a frequent patron of your services. However, I must bring to your attention that the driver assigned to my recent delivery has constant pressure to get downstair. Big John delivery driver. reference his number 07576 370340, despite my inability to comply with the two-minute deadline due to physical constraints.

Ahh Big John's... That familiar warmth that washes over me as I see the pink on green colour…read morescheme, and the way that the words 'Famous Five' makes me think of chicken nuggets rather than Enid Blyton perhaps says a lot about my relationship with Birmingham's fast food institution. My relationship with Big John's on the Bristol Road went from a curious first meeting at the outlet opposite the Vauxhall Garage beyond Millenium Point, to a passionate few months of indulgence following a move to Selly Oak (The Bristol Road Big John's stood between my house and the train station as a constant temptation). Following dieting and vegetarianism, we're not really on speaking terms at present, sadly. Perhaps the best reason to visit Big John's on the Bristol Road lies in its rivalry with Pizza Pepper next door, which has led to an outrageous price war between both establishments, slashing pizza prices to less than 50% (In real terms, a massive 12" pizza from Big John's is a steal at £4.99). While Pizza Pepper's pizzas are less drenched in grease, Big John's has a small advantage by letting customers pick as much of their own toppings as they'd like. For example, my usual would be cheese, pepperoni, jalapenos, chinese chicken, regular chicken, red onions, peppers, mince, a second layer of cheese and a top layer of pepperoni - ONLY in that order. While the shame of struggling home with such a large box past masses of people waiting for busses might hurt for a while, the dinner (and following breakfast of leftovers) will be well worth the while. Besides pizza, Big John's covers a large variety of chip shop regulars, peri-peri chicken, kebabs, kid's meals and even paninis. These are all mostly inexpensive, with the 'Famous Five' deal in Selly Oak remaining an old favourite. When I moved to Selly Oak two years ago, a fairly small - but still generous - portion of six chicken nuggets and chips, a slice of pizza and chips, a donner meat burger, one piece of chicken and chips or four hot wings and chips were all available for £1 each, which proved to be a very tempting proposition at first. Following two jumps in price to £1.25, then £1.50 a few weeks ago, it remains a good deal but is less likely to make me count my change in the street like it used to. Perhaps over-indulgence has overshadowed my relationship with the Big John's in Selly Oak, but it continues to open new stores and keep customers happy with a large and often pretty tasty menu, so it must be doing something right.

So let me preface this review with, I am an American. In fact, I am from Dallas, Texas which is…read moreknown as a burger heaven. I am used to so many great burgers as such affordable prices (even cheap in some places) With that said, Five Guys is quite average. Even in the States, Five Guys is generally not on my radar as a quality burger place I would consider. The other thing that puts me off is the fact that it is so expensive. £15 for a burger, fries, and a drink! What a rip off. Paying a price like that, I would expect a gourmet hamburger that is plump and juicy, not skimping on the size and cooked to perfection. But alas, even though it comes with two patties, it's honestly not much bigger than a McDonald's double. But despite all this, there is something will probably keep me coming back here from time to time - it's the only thing that tastes like an American burger around here. I guess they have that going for them.

There isn't much that will get you out of a grey day feeling like a huge, tasty and cholesterol…read morefilled Burger. And that's what Five Guys delivers. Roll back to October last year and I was in London with the Yelp guys figuring out what to eat. As you can imagine, London has attracted many of the American burger bar chains, so you're pretty spoiled for choice in the Cap City. On our last day in London, we decided to grab an unhealthy lunch to keep us fuelled on our trips home. On recommendation, we tried Shake Shack, but I had also wanted to try 5 Guys (having heard several of my colleagues raving about their wares). This is why I was pleasantly surprised to hear that we were getting our own branch of 5 Guys in Birmingham. Being based in the Bullring means I was a little wary about how busy it would be of a lunch time, but at around 12:30 (when I had scheduled lunch with Elite Yelper Libby D.) it was pretty empty. The building is pretty massive and filled with booth and table style seating. It's decorated in white and red and has a proper "taste of the States" feel to it. The playlist is pretty good too! Everything from The Verve to Foo Fighters with plenty of "Long distance American Driving Music" chucked in for good measure. After perusing the "not so big it's confusing, but lots of choice available" menu, I opted to go for a cheeseburger whilst Libby went for a hamburger. Now, the nice gimmick of Five Guys is that you can have as many of the free toppings as you like (which, to be honest, makes the £8 price tag for a cheeseburger a little more bearable). Of course, I had to go "All the way" and try a burger with ALL of the toppings. We also went for a side of fries (Cajun for me and Five Guys Fries for Lib) and a couple of refillable sodas. Once you have placed your order and paid, you join a second queue which looks into the kitchen. The production line style kitchen is a joy to watch! With about 8 fryers, huge burger grills and watching everything be constructed; it's pretty impressive. I could tell when mine was being made as it barely fit into the foil they package in! Every burger has 2 patties as standard and you can opt to go bunless if you want to avoid the additional carbs. We received our order within a couple of minutes of paying and grabbed a booth to enjoy our lunch. My burger was a treat! Loaded with gherkins, cheese, onions, mushrooms and the obligatory tomato and lettuce; it was a total beast. The fries were pretty good too, although a little salty for my liking and just thrown in the bag rather than being served in a receptacle. The soda machine is an experience in itself! All sodas are refillable and there are 127 different types of fizzy drink to choose from! I went for grape Fanta (which I had never seen before) and Libby opted for vanilla cherry Coke. There are also complimentary monkey nuts of offer (if you have the smallest amount of room after your ridiculous burger). I was definitely impressed. The price for mine and Libby's meals was £24, which was quite steep for burger, fries and soda, however I wasn't then hungry again until around 10pm. I would definitely recommend a visit if you have a hankering for unhealthy, but I don't think it will be -too- regular an experience for me.

Came here last night directed by the bestie. He made several heaven is a half pipe jokes, and…read morewalked us down there, stupidly the back way, which did make me wonder if perhaps it was all a reuse to sell me to a drug lord or two. The worry was thankfully brief, you pop down a little side street to a small illuminated sign and a yard with strung bulbs. It was warm, and so hipster it hurt. Genuinely, a small section of 2012/2013 shoreditch has been plucked from London and crammed underneath a moor street railway arch complete with "I swear those aren't real glasses" and faux fairisle knits. (The loud noise overhead is a train, not a reason to poop yourself like a quarter of the patrons!) I plumped for the truffle hunter, (because I'm uppity with food, ha) and a soda folk cream soda, he plumped for a Steph Weiss beer (I see why we're here now...) the bacon cheese and we shared the o.b.d fries. The came quickly, wrapped in An important note: do not come here with a date you are trying to impress if you're a concerned messy eater, they jam pack their burger with sauce and hot oozing cheese, which will end up all over your hands and possibly your chin, along with lipstick if you're wearing it. My burger was perfectly cooked and super tasty, great combination of flavours, and possibly the best cream soda I've had that didn't actually have ice cream in it. My companion said it was exactly what he'd needed, and what he'd been after when we last went out for burgers. The staff were also wonderful, as was the playlist. I would def8nitely go back.

Nice really, I enjoyed every bit of original patty men. You should get yours too, tasty & yummyread more

My search for a quality burger in England continues with this place, and I must say, I was really…read moreimpressed. This place is tucked away right across from the Hippodrome. It has a nice cosy and modern atmosphere that doesn't try to be too gimmicky or distracting. Their menu is not very big, but that is usually a good sign because that means what they do have, they probably do really well! And it does. Both the burger I got and my got were fantastic. We both got an award-winning burger, and it was clear why they were award-winning. Juicy and flavourful! Based on that alone, I would rate this 4 or 5 stars - but the reason why I give it 3 stars is my perception of the lack of value. While the burgers are delicious, they aren't that big and the cost was quite high. For me, the gold standard in Brum is Five Guys, and while it is a better burger, it costs about the same despite being smaller. If I'm going to pay £15 for a burger, I'm going to want more than I got here. If that doesn't bother you, then by all means come here and get yourself a delicious burger. And to fair, I will probably come here again but the reason I mentioned above is what will stop me from coming here often.

Great burger place right next to the Hippodrome theatre. Relaxed atmosphere and quirky seating and…read moredecor. Interesting drinks selection of beers and a few cocktails and main menu isn't large but it doesn't really need to be. Go on your own or as part of a group. Kids welcome too. Staff are friendly and service is good. I would be happy to go back again!

I am rather ashamed on your behalf by my visit to mcdonalds. At first, the initial service was…read morequite satisfactory. However, as my visit continued i began to notice a few things that i wasn't pleased with. This includes how overall dirty the place was, i actually found myself rather appauled by the level of dirt found. Not only the dirt but the decoration in my opinion really could use a touch up as i found it extremely boring and plain. Although i had a bad experience with the atmosphere, i found the food rather enjoyable. As soon as i took a bite of my double cheeseburger with extra pickles and shredded lettuce, well well well lets just say somebody took a one way ticket to flavour town. I have to admit i was contemplating what the meat was actually made of as it looked rather strange but the taste was just so delectable i could not think too much about it as i had devoured the entire burger in seconds not much thought was running through my mind . Not to mention the fries! Those were one of if not the tastiest most enjoyable things i have ever put into my mouth. In all honesty i am looking to take back my words on how apauled i was about my initial thought of your mcdonalds as the oreo mcflurry i had was exquisite. So many flavours were flowing my mouth at once and i was loving every minute of it. My only complaint about it is the smell. My mcflurry smelt rather off putting as it smelt of out of date milk. I have to admit i was rather distressed as i was enjoying it. Overall, i did enjoy my experience and i would reccomend it!

Lovely branch of Mcdonalds. Food always well prepared and served hot, very efficient. The staff…read morecould be a little more cheerful though, sometimes they seem to be quite arrogant. The restaurant itself is a good size and they have a children's table for large groups of kids. It is always kept very clean aswell.

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There are now a number of Philpotts across Brum. I go to the one on Bennetts Hill. They are all…read morebusy which is a good sign! Great selection of sandwiches - you can choose what type of bread you want, the filling, hot or cold choices, soups, etc. If you are in a rush they also have a small selection of ready made ones, as well as salads, smoothies and other drinks. They are expensive as someone else has pointed out but if you want cheap go to Subway but the experience is a world away. You can see them make it directly in front of you and you can make requests for things to add and miss out if you like. Very busy at lunchtimes as it mainly, I'd say, services all those lawyers, accountants who work nearby! I recommend their breakfast hot sandwiches and they also do porridge, toast, etc. Yummy!

I been to this place few times now, I love it. I always get bbq chicken burger and chips. I love…read moretheir chips, coleslaw is just amazing and crunchy. Feels fresh My only negative would be the chicken, they seem to make it too dry. Not always but I do get dry chicken sometimes and it's hard to chew. So wouldn't give it perfect score due to inconsistency. Staff as always are lovely and helpfull.

I need to be honest from the very beginning: I used to work here. That's not an excuse for giving a…read morebad review, at all. The food is really fresh. You can actually see the guys upstairs cutting cheese, tomatoes, salad, etc and pressing burgers. When you follow your way downstairs, you can see the kitchen on the left side. I like the fact of seeing how they cook my food. This restaurant works like some more restaurants in the UK: you go to the bar to order your food. After that they give you a table number and they give you the drinks. Later on they look for your table number and the food is delivered to your table. Of course I had food in the restaurant many times so instead of telling you what I had last time I will tell you which are my favorites. Rosemary chips are a must, garlic mayo is pretty amazing and BBQ sauce as well. Mushroom and avocado as a topping in a burger is a win win, it's kinda pricy but it makes a huge difference for the burger lovers. They have all the stuff that you can imagine as toppings: bacon, pineapple, pastrami, 7 kinds of cheese, jalapeños, or for the meat lovers you can even put an extra patty to your burger. I'm vegetarian so I always choose cheese (cheddar or halloumi) and avocado to my burger. Drinks are ok. They don't have the draft option but still with the new menu there are at least 7 different types of beer, maybe more. Cider too, strawberry and lime (my favorite!), Apple, passion fruit, and a new Apple with cinnamon. Not bad handmade burger. The milkshakes - nice!!! They are too short though, just have of the cup is filled and they are not really cheap, but is fine. They always bring the shakes to your table because it takes a few minutes to prepare. The reason why I put three stars then? Well, service sometimes isn't the best. It gets really, really busy and there is not enough staff to serve or help the customers, and you can tell, they are rushing, running around, trying to reach everything but they can't. Plus (and I understand) when it gets hectic some of them can be rude-ish. But again, you need to see the restaurant completely cramped to understand! Prices aren't too bad, you can get a burger, side, dip and drink for between £12 and £15 which for the quality I think is really good.

This can be found next to TJ Hughes and by Wilkinsons and the cinema. I have gone a few times and…read morealways managed to find a seat although there are not a vast number of tables. The service as with all McDonald's is fast and efficient. Has all the usual meal deals, kids meals for £1.99 and adults meals for around £3-3.50. I was happy to see the introduction of salads and wraps onto the menu over recent years

This is situated in the kingfisher shopping centre, its quick and cheap. Around dinner time though…read morethe queues can get pretty long, so its best to come before or after. This mcdonalds has always been very clean in the restaurant and the toilets. If a table has got stuff on the staff are happy to clear it so you can sit down. No complaints about the food either, its always to a high standard. It is the same as any other mcdonalds!