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    Burger Factory

    1.0 (2 reviews)

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    6 months ago

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    Top Notch Burgers - A bit over poached but still tasty.

    Top Notch Burgers

    3.0(28 reviews)
    1.7 km

    I've been here twice in the past year, both during Happy Hour, and the food is not only very good…read morebut affordable. We did have one hiccup, but I've addressed that with the management of the hotel, and will look forward to visiting again and seeing if there's any improvement.

    PATHETIC customer service! ! Stayed at the Dorchester Hotel (great service) my last night in…read moreNanaimo (Jun. 24) and stood at the entrance waiting for 1 of the 2 waitresses to acknowledge me. Neither of them did. After 10 minutes, the bartender (kudos to him) ended up seating me with the menus and brought up the extended Happy Hour. The "blond" waitress whose section was where I was seated, showed up with a glass of ice water and said "I'll be back". For the next 30 minutes, she repeated walked back and forth past my table, intentionally avoiding eye contact, and even thought it was more importance to wipe down 1 of her 2-seater pub tables than to return and take my order. After 30 minutes, I walked out, was provided the restaurant owner David P's personal email by the front desk (they apologized) and emailed him my experience on Jun. 26. He's never responded ! ! I can only presume that he's the one whose set the standard (or lack of) for how his waitstaff conduct themselves. I've had many breakfasts at Top Notch and the morning staff have always been fantastic. But after this experience, I'd strongly recommend that Dorchester guests and non-guests check out the better quality restaurants in the area (Modern Cafe, Gina's, Minnoz Restaurant in the Coast Bastion). The customer service and food are both far-superior and you'll never have the bottom-tier service experience at those options.

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    Top Notch Burgers - FRESH START Breakfast with fixings and yogurt/granola.  Yogurt was very thick and creamy.

    FRESH START Breakfast with fixings and yogurt/granola. Yogurt was very thick and creamy.

    Top Notch Burgers - Canadian Benedict with hash browns

    Canadian Benedict with hash browns

    Top Notch Burgers - Simple stack

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    Simple stack

    Melange - Semolina strudel with chocolate ice cream

    Melange

    4.4(12 reviews)
    1.6 km

    Nanaimo had been sorely missing something to really call their own. A dining experience that meets…read morethe expectations of living the finer life. Melange did that with wonderful food, a great atmosphere and service beyond compare in our little town. The owner took time to shake my hand and specifically took time from his duties to welcome us and thank us for coming. Who does that?

    Let's start with the ambiance, it was fine. It was nice and clean…read more Service was also fine. Took a little bit of time to get menus and water. The food took quite a while to come out considering there were no more than 14 people in the restaurant. Server was nice and answered the questions we had. BBQ ribs: 3.5/5 tender and fall off the bone. The flavour was ok. The sauce was good but the meat itself wasn't flavored well without the sauce. Chicken liver parfait: 5/5 this was my highlight. Generous portion of liver. Beautifully plated with sweet, savoury, components including different textures. Bread was soft, fluffy and warm. Jamaican jerk chicken rice ice bowl: 2/5 Came a bit confusing. We had to clarify with the sever that this was indeed the jerk chicken bowl. Nothing screamed Jamaican. It was more Taiwanese fried chicken with a kicked up Tabasco sauce on top of Chinese fried rice with a bit of dry jerk seasoning sprinkled into it. Flavor wise, it wasn't bad but Jamaican jerk flavours it was not. For $26 I wanted full Jamaican flavours. Would I come back? Probably not. Would I stop people from going? Also probably not.

    Photos
    Melange - Chicken liver parfait

    Chicken liver parfait

    Melange - There are no words to describe a great dessert other than shareable

    There are no words to describe a great dessert other than shareable

    Melange - Appies that have flavor and beauty

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    Appies that have flavor and beauty

    Burger Factory - burgers - Updated October 2026

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