I'm really anal about how my car looks and also a bit clumsy with curbs and things, so that means getting my bumper repaired fairly often. I had previously used Dan the Bumper Man in the OC a couple of times but had to borrow a friend's driveway since I live in LA. I was excited to find Ricky and Bumper Solutions in LA because it meant I wouldn't have to drive all the way to the OC or borrow my friend's driveway (but note, you do need a driveway for any of these mobile repair services to work in). I love these types of mobile services because it means no dropping your car off at a shop, waiting, and not having your car while it is repaired, and it's also less expensive.
I emailed Ricky on 10/7/19 and go the following message:
"Thanks for sending the photos. I can weld the cracks together. Repair the front fender. Then repaint the whole bumper and blend the fender. The car is a white pearl 3 stage paint. Which is the premium paint. I can go to you and do the work. Price is $750"
A bit pricey, but I liked the convenience so I went for it. He told me he could be there before 9 am on Monday 10/14/19 as he knew I had to be at work at 9 am. He showed up close to 9:30 am without any warning that he would be late, but I understand, traffic happens. I was late for work, but oh well. I was initially still thrilled with the work. Ricky finished at 12:30 pm and sent me pictures of the finished work - it was beautiful! Like nothing had happened! And he even got the light working again (it had gone out from my incident with the parking gate). $750 was a lot more than I wanted to spend (Dan the Bumper Man had been $400 each time, but for less damage) but I was so happy that it was definitely worth it. At that point I would have left a 5 star review despite him being late.
3 months later...
The bumper detached from my car at the site of the original impact, where Ricky had fixed. I reached out to Ricky on 12/14/19 and he said that he could come adjust it. I tried to coordinate a time several times, to which he never responded (ignored emails, texts). Finally on 1/3/20 he responded and told he had been out of town for the holidays. I tried again to schedule a time, with no response to this date. I get that he will get no money for this repair so it's not a priority, but I did pay $750 and, being as clumsy as I am, am someone that you want as a repeat customer, which I no longer will be. He had assured me that his work would (cosmetically) be the same as getting a new bumper but I don't think a new bumper would continuously detach from the vehicle.
So, I decided, after already spending $750 to get it fixed by Ricky, to take it to a real auto body shop and get the bumper properly replaced/repaired. It was essentially a waste of money. I would say, this mobile repair is probably good only for small cosmetic damages as I feel like even if he had come to adjust it, it would just detach again, and he should have been honest about the fact that my damages were too great for the work that he could do. read more