The owner went above and beyond to make sure our car was taken care of and delivered to the…read moredealership in Richmond for repairs. If you need help in the Powhatan area, don't hesitate to call them directly at 804-598-4665. If you use any link off of Google, you may end up at a scammers sight or call that is taking over towing services. Call her directly. The owner, Cindi, is over the top great and honest.

I have never before received the level of customer service that for me, would warrant writing a…read morereview. I have believed for a very long time that the art of true customer service was dead. On 11/20/24, the "AAlways Hookin Towing and Tire" proved me wrong. In the late afternoon of the 20th, I found myself with a flat tire and no spare. Prior to its failure, I was aware that it had to be replaced and had purchased a used tire. Two tire places in Powhatan had already turned me down flat, and actually seemed annoyed that I was bringing my own tire. So at 4:30pm, in a last ditch effort to get back on the road, I called AAhookin' Cindy answered the phone and patiently listened as I told my sad tale. She asked what time I could be there and said even though closed, she would have someone come over and help me. I thought "Im sorry, what?" thinking I had heard her wrong. I had not. Justin arrived just as I did and immediately started to work. He came back out a few minutes later with the sad news that the tire I had purchased was defective and could not be used. They had no other suitable tire in the Powhatan Store, but He was certain there was one in the Gum Springs Location. So I entrusted my rim to him and went home. The next morning I call to see if Justin had found time to look for a used tire for me. He had looked, retrieved, mounted and balanced the thing and it was ready to go. I thanked Cindy and explained I would have to find a ride to get the tire and would call her back with a pickup time. WITHOUT A PAUSE SHE ASKED "WHERE DO YOU LIVE?" followed by "YOU DONT NEED TO FIND A RIDE WE WILL JUST DELIVER IT YOU". And that is exactly what they did. 1: OPENED A CLOSED SHOP AND HAD JUSTIN DRIVE OVER FROM GUM SPRINGS . 2. WHEN THAT TIRE COULD NOT BE REPAIRED, JUSTIN FOUND A TIRE AND GOT IT READY BY 830AM. 3.WHEN SHE LEARNED I WAS IN NEED OF A RIDE, CINDY HAD JUSTIN CLOSE THE SHOP IN GUM SPRINGS AND HAND DELIVER THAT TIRE TO ME. HE EVEN PUT IT ON.I know this is long winded, but honestly have never, ever had this level of customer service.It was amazing and I cant thank Cindy and Justin enough. I can think of a dozen businesses that should send their staff to this lady so she can shoiw them what true customer service should look like. And after asking around about here, I understand she is without a doubt one of the most skilled and proficient Tow Drivers in our area. If you have read this and dont use them, you NUTS.

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

Straight Quality communication. Honest and knowledgeable, these ppl actually care about you're car…read moreand the job being done right. big dick energy

I got a flat tire on the side of a country road when it was 100 degrees outside. I called Jinks and…read morethey helped me get the issues taken care of. The fee was very high, but I have no idea if it was better or worse than anyone else would have charged.

After waiting for three hours for two alternate companies to show up (one cancelled after 2 hours…read moreand the other just was a no show), I tried Jinks Towing. The customer service was excellent. I was told the wait would be 45 minutes, but I lucked out and a truck ended up being in my area. The driver showed up in less than 15 minutes. The driver was professional and courteous. I appreciated the speed of which he got my car out of the road I had been blocking in my neighborhood the last 3 hours.

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

I needed my tire pressure checked and did not have an appointment, but they fit me in…read more and were able to resolve the issue quickly. They also had a nice big area inside where my kids could run around a bit while waiting. Amazing, polite, and competent. Highly recommend!

Excellent, prompt service. I was impressed immediately at the friendly customer service, the…read moreappearance of order and cleanliness of their shop and very happy with their Service Advisor. Every question and concern I had were answered and explained in detail. Estimate was discussed and final bill was close but actually less than I expected. I initially just dropped by to discuss my needs and made an initial appointment for an annual vehicle inspection. Upon my return visit following their initial inspection I was informed of necessary repairs and estimated cost were discussed. I was offered an appointment a few days later to drop my vehicle off in the evening and the Service advisor called me early the next afternoon reporting repairs were all completed as well as an oil change I requested. When I picked up the car I was informed of an ongoing issue that needs to be paid attention to at this time and told this will require future repair but isn't absolutely necessary at this time. I felt my bill was very reasonable, service was very prompt and my overall experience with this shop was great. I hope to be a regular customer for all my automobile needs and recommend them highly. I would give them more than five stars if it was available

I have no idea what kind of service this company provides, but I -- and many motorists on the Rt…read more 60 Tpke in Powhatan -- were just bullied by one of these trucks, barreling through, weaving in annd out, riding a$$ and trying to muscle his way in front of everyone. Then, ol' Grizzly Adams gets ticked off when we all banded together and didn't let him bully us anymore -- HE was butthurt because we didn't let him take advantage of us -- AND ENDANGER OUR LIVES. I don't care if Chapin's towed for free; I would NEVER use this company based on what I witnessed today!

Flawless tow, professional service and a friendly driver…read more I had to get my car towed at 6am on a Sunday morning and they were there in 30 minutes to save the day.

Prompt, friendly, and professional service at a reasonable price. If I ever need another tow in…read moreRVA, I'm calling this place first

Good price good service !! Got my car where it needed to go fast and undamaged. Will recommendread more

My car got stuck in my driveway with all the ice and snow. I called and Cindy was so helpful. I…read moreknow they were slammed yesterday, but she had a driver to me within an hour. I wish I remembered his name, but the driver was SO kind. I had my toddler napping inside so I had no idea what to do with the car since we weren't able to get it back up the driveway. He took my car to their lot so that I was able to get the driveway plowed enough to get the car back in. I will definitely make them my first call if I ever need towing again!

Zero stars! I wI'll never recommend them nor will I ever use their service again! My car broke down…read moreon the highway 1.5hrs away from home, called them, Cindy seemed nice enough & accommodating on the phone. She helped with finding an enterprise so I could rent a car, she kept my car at her shop for 1.5 days until it could get picked up....no charge! Amazing! Johnathon or Jonathan (I don't like to misspell names) seemed very nice too! I meet the other tow truck driver the & gather my belongings only to find that my stuff had been gone through & some of my items (important, valuable/useful items) had been stolen!!!! I call Cindy and instant resistance! Complete denial that Johnathon would do that...he's her son-n-law....show me proof etc. I was HOT! and when ask if I could see the video from the camera Cindy told me to get a warrant!! Guilty much.....?? Do yourself a favor and call someone else or gather everything out of your vehicle before you leave it with them!!