**Extremely Disappointed and, Quite Honestly, Terrified**
I originally purchased my tires from Bulldog Tire Shop in April 2026. I returned in late May for my complimentary oil change and tire rotation. Everything seemed fine when I left, but shortly afterward, I began hearing a noise coming from around my tires. I was also informed that one of the lug nuts/bolts had been stripped and that Bulldog would order a replacement. What makes this even more frustrating is that **I was not informed about the stripped lug nut/bolt before leaving Bulldog.** I only became aware of the issue after noticing the noise and questioning it. I drove it again before I left, and the noise went away... temporarily!
While I was on I-75, the noise came back and this time it was much worse. It became increasingly concerning and honestly scared everyone in my vehicle. I was so worried about what was happening that I had to get off the interstate and find the nearest tire shop. **Thank God for Mavis Tires.**
When I arrived at Mavis, they inspected my vehicle and discovered that **ALL of the lug nuts/bolts on the driver's side were completely loose.** I mean ALL of them. They were so loose that I could remove them myself **without any tools.** At that moment, it hit me just how close I could have been to losing my life and potentially the lives of my passengers or someone else on the highway. This was not a minor inconvenience. **This was a serious safety issue that could have had a catastrophic outcome.**
When I returned to Bulldog to pick up the replacement, the manager's response was simply, **"I'm sorry."** That was essentially it. After something this serious something that could have resulted in me or someone else losing their life I expected much more than an apology. I expected accountability, an explanation of how this happened, and some reassurance that steps would be taken to make sure it never happens to another customer.
I now have a brand-new set of tires with a warranty, yet I **do not feel comfortable allowing anyone at this location to touch my tires or my vehicle again.** That is extremely disappointing because I should be able to trust the shop that installed my tires to ensure they are properly secured and that my vehicle is safe before sending me back onto the road.
I don't know if this was a training issue, a lack of proper inspection, improper installation, or something else, but **something needs to change.** A mistake involving improperly secured wheels isn't something that should be taken lightly.
I am grateful that I heard the noise, trusted my instincts, and found another tire shop before something happened on the interstate. **I could have lost my life. Literally.**
Unfortunately, based on my experience, **I cannot recommend Bulldog Tire Shop to anyone.** If you have had work done here, I strongly encourage you to have your lug nuts and wheels checked by another qualified professional.
**Buyers beware. Your safety is too important to leave to chance.** read more