After today, i'm DONE with this location. No excuse for their BS.
I sent this email to the owner today:
After a few months of placing my weekly order at the Weber St location, I decided to give Sunrise another try. I only needed one bag of almond flour. 4 cups to be exact. It was in my errand path, so although I was hesitant, I did it.
I placed my order for the ONE bag at 11:04 am. I just got back from that location. They had over THREE HOURS to grab one bag of almond flour. I walk in and there is a customer at the cash and a blonde female was checking out her order. There were two dark haired teens SITTING behind the counter playing on their phones. The girl finally gets up and I told her I had an online order. Everyone gets an 'oh crap' look on their face. I said, "It's one bag of almond flour and it has been three hours plus."
I got the standard excuses and blaming ME saying I should wait for a phone call. They had no idea about that order. I don't think that call would have ever come.
She then said, "It's been busy..." I said, "Oh really, while you're back there sitting and playing on your phones?"
I'm DONE with this location. I will NEVER visit again. What crap customer service. The thing is that for the past few months, I've ordered at Weber and have never had this happen, not a single time. Lazy is what it is, and it's costing you customers and you should know about it.
The kicker is that they knew it was one bag and what it was. None of the three offered to go get it. No one apologized. I told them I'll be sending another email to head office, as this is the 5th time at this location. No excuse whatsoever.
Good luck...with a staff like that you will need it. And I'm being sincere, not sarcastic. read more