Had Brian out for an estimate in April. He missed our first appointment, but apologized and showed…read moreup the next day. Personable guy, seemed very knowledgeable and confident he could handle our fence repair. We needed 12 or so posts replaced on our stockade fence, as they had all rotted out.
Two weeks later I had to reach out to remind him to send us the estimate.
A week after that on 5/8 we accepted the estimate and paid the 50% deposit.
On 5/16 I reached out to see when they'd be coming out, Brian said between all the rain and other jobs they were backed up, should be another two weeks. No problem, we were in no rush.
In the interim I got sick and spent some time in the hospital, totally forgot about the fence until I got out and went through my old emails, saw that I had been sent a reminder to pay the other half of the invoice for the job that had yet to be done. I texted Brian on 6/20, no response. I called or texted once a day over the next week without any response from Brian.
Finally on 6/27 he texted me back "My guys are coming down Monday morning. I apologize. Should be there about nine 10 o'clock." The next day he texted me it would actually be Tuesday morning.
Tuesday morning (6/30) came, the crew showed up on time, were very professional and friendly, and did a bang up job. The fence looks great and will hopefully hold up over time!
Brian texted a couple times to apologize for the delay and remind me to pay the remaining amount. I told him I needed until I got paid over the weekend to settle up, and he agreed, but also sent an invoice reminder at least once a day, sometimes twice, until I paid on Sunday 7/5, which I found ironic since he ghosted me with zero communication for weeks, but was very communicative when it came time to get paid.
TL;DR The Fence Solutions estimate was good, and I can't speak highly enough about the crew that came out to actually do the work, but I won't be calling Fence Solutions again after the weeks of zero communication while having our 50% deposit. A weekly update text during that time would have been great, or at the very least a timely response to my texts and calls would have been appreciated.