Arenal group services cleaned our food trailer and the results were decent. They cleaned the exterior of the kitchen really well but left the inside of the fridge, freezer, and top of the deep fryer untouched. For a deep clean i would expect those items to be cleaned.
I messaged the owner regarding this and they told me they would finish the job and then ghosted me for two weeks. When I followed up they are asking for more money and saying that two weeks have passed.
When scheduling them I would really recommend that you go into details of what you want cleaned so that there is no misunderstandings.
My overall experience was great, but at the end I was really disappointed in the customer service. They kept switching what they were going to do. First offered $50 dollars off for the next cleaning since they missed those items or that they would finish the job. I chose finishing the job. I didn't hear back when I followed up she switched up and said I had to pay and that the work was fair for what we paid? I would have loved to continue to do business with them but I think I'll be moving forward with someone else in the future. read more