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Terrapin Inspection - Certified Termite Inspections

Terrapin Inspection

(31 reviews)

Shane is knowledgeable, friendly, and took the time to answer all of our questions. He provided his…read morereport when he said he would and returned our calls in a timely manner. We were able to use his detailed report to guide our negotiation with the seller which made the transaction easier to complete. His use of the thermal imaging was worth the price paid as it helped us discover and negotiate a resolve for an issue the seller wasn't even aware of! I would use Shane again and recommend him to anyone looking to buy a home in New Jersey.

I don't have enough good things to say about Shane! Our realtor recommended him. First off you…read moremight notice if you speak to them at the office or read up on the company that Shane is the only inspector, this is not a corporate business - this means savings! Shane beat the prices of the two other inspectors I requested quotes from and I was even able to get the infrared imaging to check the walls for moisture and whatnot. The inspection itself was super thorough, the inspection report was also very detailed and you can see a sample report on his website of what you will be getting from him. You can even create a list of items using the website the report is on and it is very easy to do, which you can send to the seller to request to be fixed before you agree on the price. We ended up saving a lot of time and money by sending this list over to the seller. Shane really looked into every crevice of the home, and by walking around with him he gave us some very good advice about what will cost a lot to fix and should be done professionally, and what we could probably do ourselves very cheaply. He also gave us some information in general that would be nice to know about your new home, such as pointing out where the electrical panels and water shutoff valves are. We even got a little book at the end about being a home-owner and things you should know when you own a home. We had actually been able to view two inspection reports on the same home from previous buyers that fell through, and Shane's inspection report caught a lot more things than the other two reports. If for some reason we ever need an inspector in the future we know we will call Shane first.

Ciel Power - Bending candles

Ciel Power

(15 reviews)

Since my original review, Natalie (Senior home performance consultant) from Ciel responded to my…read moreconcerns. I appreciate her acknowledgment that communication and coordination have fallen short, along with her apology for our experience. She also shared that our project is one of Ciel's first under New Jersey's newly launched Building Decarbonization Program and that there have been been challenges related to evolving program requirements, permitting, inspections, utility coordination, and scheduling. That context is helpful. However, it also reinforces why strong project management and proactive communication are so important, especially when navigating a new program. One part of the response stood out to me. Natalie mentioned this was the first time she was hearing that we felt this way. While this may have been the first time we summarized our concerns in a single email, our email history since March and April (it is now July) reflects repeated requests for clarity around project sequencing, permit status, HVAC installation, subcontractor coordination, and next steps. Throughout the project, we've consistently been trying to understand what was happening, what each step depended on, and when the remaining work would move forward. Our concern has never been that permits or inspections exist. We understand those are part of construction. Our concern is that the responsibility for tracking progress, following up, and piecing together the project timeline has too often fallen on us instead of the general contractor. We are still waiting for a clear written schedule outlining the remaining work, responsibilities, dependencies, and estimated timelines. Our home also remains without central air during the summer, and with a three-year-old daughter in the house, the impact continues to be significant. I remain hopeful that Ciel will bring the project to a successful conclusion, and if they do, I'll gladly update my review again. My goal is simply to share an honest experience and encourage the kind of communication and project management that homeowners should reasonably expect.

Like Brent R's review, I also have a 30-year condo with electric forced air heating…read more I booked an appointment over a week ago, but unfortunately received a call today stating that Ciel Power does not conduct home energy assessments at condos or apartment buildings. Consider giving them a call before booking a home energy assessment to see if they actually allow you to pay them to complete an assessment at your home. Hopefully they will update their site and booking process to indicate which building types are excluded from their service offerings.

Legacy Comfort Solutions - Rooftop maintenance

Legacy Comfort Solutions

(11 reviews)

We had a mini split system with 5 wall units and a boiler heating system that needed a bit more…read morethan routine maintenance. We have an older home and finding a technician who has knowledge and experience with both kinds of systems at a good price can be hard, but Legacy came through. Charlie was prompt when scheduling a time to service both systems and made it a very easy choice to go with them. He explained exactly what was done and what still needed to be done very clearly and was very accomodating. Both heating systems are working much better now and I would recommend Charlie to anyone in our area of NJ.

Legacy installed new Bosch heat pump heating and air conditioning systems as well as a Rheem hot…read morewater heater in my lake house. His workers that he claimed graduated from HVAC training school, did not know what they were doing. Charlie was not much better. He advertises himself as a licensed expert HVAC installer, but he did not know how to wire the Bosch system. He claimed it was a new model, and he had not installed it before. After we had no heat in the sub-freezing winter temperatures, he had to call the company for step-by-step instructions. The noise level of this system is unbearable and sounds like a wind tunnel. We have to increase the volume on the TV when the heat kicks on. In October he promised to install a noise reduction system in the attic (at my expense). It is now June and I am still waiting even though I have asked him numerous times when he is coming. He says we live too far away. Well, he shouldn't have taken the job if it was too far to travel to our property. The service has been terrible. At this point he will not even return my texts and calls to schedule the spring maintenance which was included in the price. Needless to say, I do not recommend this company for any HVAC work. Months later I found out he closed the business and moved out of state! How do these people sleep at night?

Building Sciences - hvac - Updated October 2026

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