I ordered two lengths of work top at a very good price. Unfortunately that is where it stops for this company. After ordering you get a nice email saying someone will be in touch to arrange delivery. No one rings 4 days after ordering so I ring, and they tell me that it will be Friday. I wait in costing me over £100 in loss of earnings to do so. No one shows, no one rings, no email, I ring them no answer.... ALL DAY!! They obviously fancied another unscheduled long weekend. I email. No reply. Monday when I'm at work they deliver , leaving with my neighbor. They didn't email or phone to say they were delivering and had my neighbor not been in or willing to take the two lengths of 3 meter worktop, I would have had to re schedule for a delivery that was never scheduled on the day it was delivered.
Oh and when I then phoned to complain about them not replying to my email of complaint they said, and I quote, "things go wrong". Yes apparently with their logistic hence the no show, there phones, hence the no call, and there computer systems, hence no email.
If you want to deal with cowboys deal with these guys, I will however find a company who care and pay a little extra in the first instance to prevent the massive cost of ashoddy and lack luster services. read more