The most attentive authentic staff ever! You can feel the happy vibes the minute you walk in. I give props to them for this! They walk you through all the steps of course making sure you know all the little extras ie - the little heart that sounds like a heart beat, you can add music or a special recording (I added this and said "I love you my little Pumpkin Butt" because I call my grand daughter PUMPKIN BUTT ) so when she squeezes the hand she will hear my voice! There were two bdays in front of us and each separate kid they wished them a HAPPY BDAY AND SANG! wish I knew how wonderful this was before! For 70$ we got two bears .. we chose not to get the clothes but honestly they were not bad priced. Especially for something that will be cherished. She informed me that moving forward - my grand daughter could now come in on her bday and whatever age she is turning is the price of the bear - until she is 13!! So I know where we will be every NOV 10 for the next 11 years !!!! Wonderful place and wonderful customer service ! read more

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Expensive and yet still busy. Took a while to get the bear stuffed. The clothes I wanted were sold out. Quality is there at least.

We had a party scheduled for when they opened at 11am on a Saturday and the employees were late opening the store. Things didn't really kick off until ~11:20am, but even then, there was no coordinator running anything, we parents had to herd the kids from station to station ourselves. & There were no "games and activities", which their website claimed (after an hour of pestering every employee in the store, one employee did play a game with them for a minute or two). Unfortunately, the kids spent 95% of the time standing around waiting in line. At one point, it seemed like one employee was about to take charge and organize something, but her manager quickly came and yelled at her to greet people. Basically, the employees were completely worthless. To be fair, they're teenage, minimum-wage workers. I'm not really sure what I expected. This place is great for taking your kid one on one (during a weekday), but for the amount you'll spend on a party, there are MUCH better options that will be MUCH more fun for the kids. read more

Brought my daughter here for her birthday and to get the birthday bear. Turns out they're sold out and they have no idea when they'll be back, but that they'll honor the birthday age for whenever they do come back in stock.. The selection of bears/characters was disappointing. They had several bins full of poppy dolls, Olaf's, minions and the Harry Potter bears. That's it. No diversity or much to consider. I honestly wanted to turn around and leave but my daughter was okay with a poppy doll. Clothes are okay, overpriced as usual, but we found a few items and made it work. The computers were super finicky with trying to create the birth certificates too, and we almost skipped that step too. Employees were okay, not super helpful but not rude. They have a little rewards program that you can also sign up for, and they offer military discount. read more

Today we took my little girl to get her birthday bear, and she was so excited! All the employees were ready to share this special day with our little one. Everyone was friendly, and enthusiastic. This location is pretty small, but they did have all the seasonal bears, which is a plus. We also went on a Saturday, so there was a lot of people in the store today. I recommend coming during the week when it's slow if you're trying to take kids for a sensory friendly experience. My son has autism, and we had to take him outside for a bit because it was too crowded and loud for him. So just a warning. Other than that my daughter had a great time picking her first birthday bear. It's definitely an experience I recommend for other children. read more

Good old build a bear. This has been inside of Lynnhaven Mall for several years just moved around a bit due to renovations. My children love coming here to create new friends. I came on a day where they were running a $5.50 on select bears for national hug day. My son is 6 months old and I thought this would be a perfect opportunity to get him his very first build a bear. I learned from their last deal that this place can get wildly packed and busy. We luckily made it with no line to enter. I was hopeful for a speedy trip but that's when the two lines, one for stuffing, the other for paying, caught my eyes. My oh my do people love some build a bears. Still, I really wanted this for my son and we had already taken the troops out in the rain so I wasn't going to leave now. The staff member who greeted up was friendly and helpful. I think she saw the overwhelming look on my face. She helped me get an already stuffed animal. I really wanted the whole experience but to wait in the long line to stuff and then hop in the other long line to pay just seemed unrealistic at the time. I chose to tackle just one line and not two. Everything in the store is neat and placed in order. However the store just seems cramped. And when deals like this come along, forget it, you will be touching elbows with strangers. The store became extremely hot and so the manager turned off some of the lights. We were now waiting in line in a dimmed setting. It didn't bother me, just seemed like maybe they could prepare a bit better before running such great deals. Everyone in line was patient and friendly. And so although it took over half an hour, we were pleased with our visit and will continue to use build a bear as our custom stuffed animal shop. read more

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Took my 5 year old here today for his first time and he was too excited. It is Valentine's Day weekend, so like I expected, the store was a a little busy. We arrived about 10-15 minutes after the store opened. We received a cheerful greeting from Tommy. He was super nice and explained to us how the build a bear process works. The store is brightly decorated, neat, and easy to navigate. It was nice to see hand sanitizer located throughout store. My son had a wonderful time picking out accessories for his Pikachu. We will definitely be back again sometime in the near future. Thanks also to Kiwi for helping us stuff Pikachu and Vanessa for being so nice at the checkout. Great job Build A Bear! read more

Build-A-Bear Workshop - Toy Stores Near Me - Virginia Beach, Virginia

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Build A Bear is "Where Best Friends are Made" and is "The Most Fun You'll Ever Make." They provide good quality stuffed animals as well as spread happiness to people of all ages. It was so heartwarming to have the experience of seeing both adults and children get excited to pick out and create their very own stuffed companion. I am really in love with this place. It made me feel like I was a child again. I've had dealings with this Build A Bear location online, over the phone, and in person and customer service has never been less than excellent. The employees here really care about providing the best help possible. Make sure you ask for Stacey because she is the best. Aj and Alex were also very helpful. All in all I am very happy with my exclusive Sonic the Hedgehog decked out with exclusive clothing accessories, an exclusive stuffed gold ring, an exclusive "Special Stage" sound chip from "Sonic the Hedgehog 3", and an exclusive 13" Tails "Miles" Prower companion. I also bought another seperate set as a gift for my 1 year old niece and she loves her as well. This place is awesome! read more

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We came here on a Saturday afternoon. Our son wanted to have a dog made. The employees were very nice and helpful. There is a huge collection of animals to choose from. They make it very special for your little one by choosing a heart to put into the animal. For an extra fee, you can choose a scent to put inside. They proceed to stuff the animal and then you can print out a birth certificate. When you pay, you receive a box to put it inside that your little one can color when you get home. The only complaint I have is that there was a huge line to get it stuffed. I didn't understand why it was so busy; I later was told there was a "pay your age" week last week and they had to turn away people. Many people had vouchers to use. The wait was about 45-50 min. This is a great place to take your child(ten) to get them something special. read more

Build-A-Bear Workshop - Toy Stores Near Me - Virginia Beach, Virginia

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Build-A-Bear Workshop always and consistently deliver top notch customer service, good selection of inventory, clean store, and following COVID regulations. This Build-A-Bear is perfect and centrally located inside Lynnhaven Mall. They manage the capacity and flow of their store very well as it is not a big store. They ensure everyone is practicing social distancing with markings on the floor and staff members building you through the store. They have a huge selection of stuffed animals and accessories of all kind. It's hard for adults not to get giddy in the store along with kids. They are staffed well. The staff really get into character with how the stuff the animals and packaging the stuffed animals with care. My kids always have such a wonderful experience in this store. read more

Build-A-Bear Workshop - Toy Stores Near Me - Virginia Beach, Virginia

Build-A-Bear is sooo cute. I made my husband build me one of these when we first moved here and I had never had one made before. It's such a cute experience to go in and pick your bear and their little clothes and shoes and accessories. When they stuff him/her you get to rub their little heart and kiss it for love and dance to make it happy and fun and they put it inside the bear while they sew it up. it's adorable to me and I'm 30! So I can only imagine how fantastic it must be for a little kid. It's an adorable experience and I like to sometimes go in and look at the new bears you can build and pick out their outfits. If you build one not only do you get to stuff it and dress it and add it's little heart you can make it a birth certificate where you name it. They get specific outfits for the holidays. They have some costumes now for Halloween and they usually get some Valentine's stuff, Christmas, Saint Patrick's Day, Easter, etc. Pretty much any major holiday they have it. Right now they have My Little Pony and Hello Kitty as speciality stuff which is cute. For Halloween they seem to have Star Wars and have a really freakin' cute Yoda bear I saw and took some photos of. Too cute. The gals working inside are very friendly and sweet for the most part. Adorable for adults who like teddy bears and for probably every little kid on planet Earth. They aren't cheap - but they aren't that expensive either. You can get a teddy bear for about $10-15 and the outfits are about $16 or so on average for the set. You can add little voice boxes and smells to their tummys and they are around $5-10 also. Depends on how in-depth you want to go but probably for a really tricked out teddy you're talking $50 which, for a custom gift for someone you love, I don't think that's too much. read more

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This was my first experience with Build A Bear and went with my 2 year old granddaughter. We had a large group in front of us at the stuffing machine and the employee helping them was wonderful in making sure they all got the same attention. After waiting 10 or so minutes a second person came to the stuffing area and started helping. She spoke so softly it was very hard to hear her and I really wish we had waited for the other employee to help us. The store was very busy but seemed well stocked and organized. One thing I did not enjoy was the constant up-selling and add on options. When we were checking out the cashier again was so hard to hear we had to ask her to repeat herself several times and it was always for another add on to the bear, even the box was an additional .99 cents. I will go back if my granddaughter asks but I won't be suggesting it, I didn't really get the hype and would rather just buy her a stuffed animal. Maybe I missed something because of the crowds and it being hard to hear. read more

Melissa was able to help me out and find the correct Christmas gift for a friends great granddaughter. I will always come to Build-A-Bear and ask for assistance if you continue to have such wonderful help and friendly service. Thank you again. read more

It's not often I write reviews, but my experience today really stood out at Build-a-Bear in Lynnhaven Mall and I would like to share a bit about it. I came into the store today with my son (he's 2.5) to build Daddy a bear and to find a new animal for the little man. Upon walking in, I was warmly greeted by the lady at the counter who explained how the process worked - I didn't get her name, unfortunately, but I'm sure she remembers us. I want to say thank you, and I'm sorry for spraying stuffing all over you. Despite the fact it startled my little guy into tears (he was tired), it was the highlight of this trip because it was the moment my heart felt the lightest. A little humor never hurt anyone. The mall was packed, and this store was no exception. Very crowded and hot, but that is to be expected around Christmas time. Make sure you allot ample time to make your creations as these stuffed toys make excellent personalized gifts. If you're complaining of "how long does it really take to stuff an animal" - you're missing the point. Go buy one that's stuffed already if that's all you want. This brings me to the most humbling part of the trip. You see, we are building daddy a bear because we just said goodbye to him for a 7 month deployment just before the holidays. With the hustle-bustle of the mall, a crying toddler in a long line, a heavy heart trying to find some joy in the holiday, both my son and I were in quiet tears approaching the checkout. The store may have been packed, but it felt like we were standing still in time. When I came to the counter, the beautiful soul behind the register was nothing short of super sweet. I had snapped at her a moment earlier for trying to hand me the Birth Certificate when my hands were full because I was obviously having a hard time... During checkout, she asked me if I was okay a few times and offered to give me a minute to compose myself if I needed to. Genuinely. As a person. She cared. She asked if Daddy was deployed, and actually treated me as a human, not just a customer, and got to "know" me. She saw past a disgruntled mom having a hard time and responded to me with the most sincere kindness that it put me at ease. That sort of customer service - you don't find that often anymore. The name of the Cashier on the receipt says Arianna. So, to Arianna and the other lady at the front counter, thank you so much for your kindness today. At one of my weakest moments, as complete strangers you ladies picked me up through your kind words and tender way of not making us feel rushed in a delicate time. Kaiden loves his Stegosaurus "Rex" (all dinosaurs are t-rex right now), and I'm sure Daddy is going to love Kaiden 2.0. I will see you as soon as I can get little mans recording on the voice box. read more

Build-A-Bear Workshop - Toy Stores Near Me - Virginia Beach, Virginia

I brought my 2 year old grandson here on 2/9/2022. Tommy greeted us right away with a kind smile and explained the process as this was our first time at Build A Bear. Just from my experience I discovered that 2 years old might be a little too young but once grandma convinced him he wanted a teddy bear we were on track. We did get a little side tracked when he saw a big fire engine that we accidentally borrowed, not knowing another family in the workshop had parked while in the store. Another very friendly gal ( I cannot remember her name, I'm so sorry) assisted the other family by letting me know it was actually theirs. oops. Everyone was very kind from the moment we walked in. We made it to the stuffing station where Tommy was there to help again...so kind and patient as my grandson was unsure of the process. We had the best experience we could've had and will be back again. Most importantly my grandson loves his bear, Teddy! Thanks again to all! read more

Been to this location twice in the past couple of months. First time we went, the guy there was super friendly, excited helpful, enthusiastic. Today we went again and they were very sluggish, seemed like they didn't want to be there, very rude at checkout. We waited around for a while to checkout for ten or so minutes. We asked if we could come up, and they said 'uh I guess'. Likely won't be coming back to this location. read more

My wife and I took my daughter to this Build A Bear location inside the Lynnhaven Mall for her birthday along with a couple of her friends. As this was our first experience we were pleasantly surprised with this place. First of all, it would be easy to lose yourself inside the workshop with young children as there are many things available and lots to see and do. However the staff were extremely helpful and guided us painlessly through the process. You begin by choosing the "skin" of the bear (or pony or Hello Kitty) that you want. Moving on you full your bear with stuffing, a heart and a scent if you want one and a sound for the inside. You can choose talking or a song etc. Then to the dressing area where you'll choose specific outfit pieces for the animal. Finally, you create a birth certificate on their computers and then pay at which point they'll dress your bears before putting them in the big boxes for you. My daughter had a lot of fun. The only downside is this can get pretty expensive as you custom make your bear. My daughters came out to just over $50....for a stuffed animal. Oh well, happiness is bliss? read more

Build-A-Bear Workshop - The washing and fluffing station. - Toy Stores Near Me - Virginia Beach, Virginia

Fun times! Love taking my kids here. The price of the bears super worth it. Good quality and what I love about them it's the warranty on the bears. If it ripped they will fix it at no cost for a lifetime! And they will also re-stuff any build a bear at no cost. read more

Build-A-Bear Workshop - Birthday celebration - Toy Stores Near Me - Virginia Beach, Virginia

Very nice, friendly, clean Build-A-Bear Workshop. Kids absolutely love it. It's not cheap, but what you get will last a lifetime if the kid takes care of it. My 15 year old has a Build-A-Bear from when he was about 8. read more

I recently went to a birthday party at build a bear. The concept is great! All the children left with a cute bear custom made. The lady helping the children was kind and patient. My biggest problem was there was no table or chairs for the birthday goers to compare bears or parents to sit out of the way. It was super crowded and I was in the way no matter where i tried to go. There is no mall seating directly out of the store. This would have been the best solution. Parents could have served cupcakes and drinks away from the store items. Super surprised there is not a birthday room just tight crowded corners to huddle in. I appreciate the time and expense the parents put in and my granddaughter had a very nice time read more

Went to this location today with my kids. The workers were all very RUDE! And the girl stuffing our bears did a terrible job, it's really not that hard. And then was rude when I asked her to fix it. The African American male that works there was the only friendly and helpful worker. All the female employees were unfriendly and didn't want to be there. I spent over $100 dollars and expected way better customer service. Will not be going back to this location. read more

Normally we have a pretty good experience here but went today to find the gate down and store closed durning open hours. Super disappointing and now I have to figure out a different gift for my child. read more

My son loves this store, duh! What kid doesn't. I hate the prices so I only go in with a coupon or special occasion. We went for his birthday and it was hell at the check out. I had a $12 off coupon for a bear and the lady only took off the $7 sound thing. So they had to refund then re scan then it didn't work then it went on for like 25-30 minutes. All over experience was nice though. The ninja turtle bears are awesome! read more

Recently, I was at Build A Bear Shop to get my daughter a stuff animal. I was amazed only one of the three ladies working connected with my daughter. With that connection led me to buy not only a stuff animal, a dress, and bag too. I got up sold, but it was well worth it. My daughter was happy. I believe the other two ladies were just busy with stuff, not focusing on connecting with the customers. My daughter wants to go back on her birthday to get a bear. I will look for the same lady who connected with her. read more

It was my grandson Landon's 4th birthday and the staff there went over and beyond to make him feel special !! Thank you 'Build - a- Bear !!

I love this place it is just fun to walk in and feel like a little kid again. I would recommend you take any kid you know here at least once!!! I can't wait to have a baby just so I can go build and customize an animal for them!! read more