I had to come for a return. Everyone was pleasant and the transaction was fast. Will come again nice big location

It was pricy about 28-40 dollars a stuffed animal but the staff were really nice and cooperative. They had a lot of different bears to choose from and you could even name your animal! Its a good place to go get a stuffed animal but if over 28 dollars is too pricy for you, then maybe get a pre made one, or a mini bear that they have but its premade. read more

Build-A-Bear Workshop is always a fun place to be. I came here to shop for some stuff for my stuffy friend as a souvenir. They have some tailored NYC stuff. I don't know if my stuffy friend wants to dress like the Statue of Liberty or the Empire State Building. I think that would make her uncomfortable. Well doesn't matter how old or young, Build-A-Bear is always a fun place to walk in. The store is neatly organized. read more

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I love Build-A-Bear... Over the years, I have personalized bears for friends and family for birthdays, and celebratory occasions. I even got a bear or 2 for myself, because I will never be too old to love teddy bears. It's the kid in me :) I have come to this location on 34th street a few times, and have never had a problem. It's much smaller than the previous location on 42nd street which had a downstairs which could accommodate kids parties, but I like simplicity. It's small, & straight to the point. Pick out your bear, clothe it, stuff it, personalize it, and go. I recently graduated, and recieved the cutest graduation bear. It has been sitting on my bed ever since, because it's too cute to be anywhere else. Not only is it cute, it's a reminder of my hard work, dedication, and accomplishments. I'm pursuing my graduate degree, and still have a ways to go, but my teddy bear has been keeping me motivated. Every time I look at it, I feel proud of myself. I'm excited for what the future holds! read more

Build-A-Bear Workshop - Graduation Bear - Toy Stores Near Me - New York, New York

Build-A-Bear is always a fun place to go, but it's a little pricey. I'm not sure if this one is more expensive because it's by the Empire State Building, but a bear costs around 20, but if you want a dog, frog, or bat, it's gonna be anywhere from 20-40, so a little more expensive. You stuff the bear and add in extra, and you can pick out cloth for them if you like. The staff were kind and checked up on us a few times. A bag is a little more expensive than I thought, so bring a bag before you go unless you're fine with paying 8 dollars for one. (The bag was reusable and was high quality). But I would recomend read more

I wanted to give 2 stars to unhappy cashier, but another staff member was working hard and so nice to us, so I looked over it. Build-A-Bear is good for custom the doll and make it unique and only one for you. The price is high for the doll but if it is a special gift, why not? I spend over hours at the workshop including waiting line for stuff the doll. read more

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All workers were pleasant and had an upbeat attitude (which seems expected for a build-a-bear). Storie was clean and cool, and had a reasonable selection. They did not have the exact stuffed animal I wanted, but were able to pull one of the displays for me and were incredibly helpful. All items were of good quality and expected price. read more

Overall really cute place but it is a MONEY trap. The staff were really patient with us. They had a very cute selection of both cute bears and cute clothes. The price they expect us to pay is astonishing. Like 15 dollars for a SHIRT for a dang bear is a lot to ask for it. read more

Build-A-Bear Workshop - Toy Stores Near Me - New York, New York

This one was near time Square. It is definitely a busy store and different from the build a bears were use to, in a good way. They had some specialty bears that you can only get there which I thought was cute. My daughter got a bear made well not a bear lol she had bowzer from Mario, made. She bought Statue of Liberty outfit for him. The staff was super friendly and helpful. The store was very clean as well! read more

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My mom and I had a nice time here today. The service can be hit or miss, but it also depends on how busy the store is that day. The selection could be better and it is a tad pricey, but inflation is a thing and New York is generally an expensive city to exist in. read more

I love it here. I am 27 and will forever love it here. Doesn't Matter how old, young you are..there is a friend here for you!! So many choices. I went with a puppy, who now is named Frog. (Can't get real pup, get a fluffed pup) Went with my friend durning their buy one get one free! Funny enough with all the things we got for our friends, we paid the same haha The staff working were great and friendly!! We were able to put voices inside also! read more

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Not a fan of this location. I agree with other reviews in regards to the confusing layout but the level of service was anything but amazing. There wasn't any personal feeling while making a bear and it seems that they just want to get it over with. The staff really lacked any enjoyment or passion in helping out and most were just huddled together talking. The plus is, they have a great amount of bears and accessories though. Also, did not like the fact that you either buy a $5+ bag or walk out of the store holding a stuffed animal in the middle of NYC. If you're looking to walk in and out without the build-a-bear experience then this place is fine. read more

Build-A-Bear Workshop - Toy Stores Near Me - New York, New York

On my son's birthday, I decided to treat him to the Build-A-Bear experience. Jennifer warmly welcomed us to this workshop and sprang into action once I told her the reason for today's visit. She brought my son a crown and sticker, acknowledging our special occasion. I loved that the store was so compact. Everything needed for a custom-made furry friend was just a few steps away, with numbered sections for a smooth process. So grateful for the late operating hours, because there were no lines at 6:30 p.m. My son went with Chase from Paw Patrol with the "I Just Can't Wait to Be King" song from Lion King and a heartbeat. Jennifer brought such great energy as they brought Chase to life with the right amount of stuffing, plenty of love, and warmth. He walked away as a satisfied customer with a birth certificate and new friend in hand. The song is on repeat now lol. Thank you! read more

Today I had an amazing loving experience at this build - a -bear! It's been so long since I've been however it's still the cutest most fun special thing you can do on a day off! Jarious helped me out the whole way through, took great care of me and my bunny bears! As well as guided me through everything the process required seamlessly and with care! Jarious was so sweet and kind and loving! I wish him a promotion and all the best! I will never forget my wonderful experience. Felt so comfortable ! Warm and fuzzy on the inside ! read more

Build-A-Bear Workshop - My build a bear - Toy Stores Near Me - New York, New York

All these employers are so nice and so helpful, and the store is clean ,i know I was asking, so may question, but they are amazing . Thank you read more

Got plenty of gifts here although selection is quite limited for a midtown location. It's still fun though

i was told that this is the largest build-a-bear location, and while it's bigger than all the locations i've been to, i thought that the selection would be more exclusive. as always, it was a fun experience with satisfactory service, and i was glad to make a little friend in new york read more

Great experience with a friend, staff was friendly and helpful. The two young women working closing shift on 10/6/21 were extremely knowledgeable and patient with us adults who wanted Halloween plushes! read more

Build-A-Bear Workshop - Toy Stores Near Me - New York, New York

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Came here on a windy Friday afternoon and it was very crowded. Lots of staff was available however, the staff was just standing around not really engaging with the customers. I had to navigate the store myself at least there were numbers for each station. I have to give props to the staff that were helping to filling the bear with stuffings. Lots of selection to choose from the cheapest bear is $20.00. The outfits cost more than the bear itself. I was disappointed that the store ran out of the bear boxes. read more

Great store, lots of creative things for children and adults to do together. It's a good place to get together for a weekend activity that's creative and valued. read more

I have actually never been to a build a bear previously. I love it. It's super cute for the children, choosing it, stuffing it, adding the heart inside, picking clothing. Loved the entire experience. It definitely is all about the experience of going to build one. Else it's just a plain stuffed animal isn't it? So not sure I would order one online. But in store taking the kids, definitely. read more

The girl named Porsha was very rude, she was doing her job fine, but her tone of voice was very rude. If you are there for customer service, you need to be polite when you telling someone to not sit on table or not to stand in front of main door. Be respectful to your customers. read more

This is a fun place for kids, or anyone who likes stuffed animals. You will be offered a heart to make a wish and put a kiss on it when they plump up your bear. You get to choose outfit for your bear. It doesn't have to be a bear. They have a variety of stuffed animals that you can choose. Be cautious! They are very good at sales. They will offer you many things. Remember to say no (hard to say no to these nice ladies, I know). Each time when u say yes, it means more money u will pay. They will offer you scent for your bear when they are pumping up ur bear, at the check out they will offer u more items. Just say no to all of them if you don't want to spend too much. read more

Rude employees. Manager lied about the return policy. They attempted to force me to give them my email address which, according to their corporate hotline, is NOT required for purchase nor for return. Steer clear. read more

We bought my build a bear here. I got a Charmander. The selections here is not a lot but a good amount were bears. I kind of wish they had more Pokémon stuff for the stuff animals. Although the selection of Charmander, Pikachu, and bulbasaur is great for any Pokémon fans. You can add a sound and heartbeat which I did for Charmander. They also allow you to put a scent so if you're getting this for a significant other bring your cologne? Not exactly sure how that works but I would recommend bringing the cologne just in case. You can get a birth certificate for the stuff animal which is free and a bag to put your stuff animal. All of the things I got was worth $80. read more

Build-A-Bear Workshop - Toy Stores Near Me - New York, New York

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This was my first time at this location , my daughters godmother wanted to bring her for her birthday and my daughter was in love , they had a vast variety of animals to stuff , outfits and accessories as well, the girl helping my daughter with the stuffing was so nice and made it a nicer experience to us not making us feel like she was just a sales person, she seemed like she really liked what she was doing , we all had a blast and can't wait to come back read more

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I don't want to go back to this store because of the manager Eunice. Every time I've gone in she's been rude and miserable. she's harassed me about my medical alert service dog who is completely behaved and does her job, she's been dismissive about any questions she's asked and says she can't answer anything, and every time I see her I get a sick feeling that there's going to be a problem. She's a terrible manager who obviously hates her job. No manager of Build a Bear should be so miserable. read more

Everyone who works here was so nice! The store was super clean and organized and the staff was incredibly friendly and made it a really memorable experience. As a local New Yorker I was not expecting this high level of service from a tourist location and I was super impressed! read more

The store is poorly laid out but why I gave it two stars was the staff. The cashier Alison was unfriendly and rude. I had a coupon from retail me not and she was quick to say we don't accept that but after my purchase I asked it the bear still comes with a box and was told "if you want me to charge you for one". Absolutely no costumer service read more

Manager refused to allow me to buy an I'm stuffed unstuffed Pokemon. I always buy POKEMON, unstuffed for her, including one from last week from this same location. Not happy with her attitude, she clearly hears complaints a lot, nor this policy. read more

Went there today and best customer service from Ashley! She went through all the details ..will be coming here again for a future purchase. read more

On line for 3 hours, im still here, to get a pay your age bear!!!! Horrible!!!!! Worst experience ever, kids crying and uncomfortable, this store was not ready!!! read more

Where are the employees?? 2 employees stuffing and one register open the weekend before Christmas led to lines over an hour long. I would give even less stars but the employees working were trying so hard to 1) give each child the full experience and 2) move the insane lines along. Maybe the other two registers were broken or maybe people skipped out on their shift but waiting this long seems unacceptable when you would assume they expected lots of customers. read more

I was here for a birthday party and while the hostess and other staff were great the manager on staff Eunice was absolutely deplorable. One of the party guest had an accident and she went out of her way not only to humiliate the child but also the parent. She had no customer service and was very argumentative in front of a group of children. Her behavior ruined what started out as a great birthday celebration. Multiple staff members apologized on her behalf and said she's always nasty to guest and the staff. read more

AWESOME! my child that I do not own loved her bear. She named her Madison Bear Garden. Also known as Pokoke. The bear is supz soft. Loved the cute little procedure. Lil packed ntg. Line slightly long but lots of fun! Fun audio recordings too read more

The staff was friendly. Huge banner made the location easy to find. Nice selection of NYC exclusive clothing to decorate your bear.

We visited this store on the afternoon of 16 August 2018 and the staff were helpful and nice in this shop. However we were short of time and the manager had 6 floor staff standing around waiting to help people if they needed it and one staff member on the check out. We stood behind 12 people in a line and waited 50 minutes to pay. i almost left the bears and walked out as I was so frustrated. I asked to speak to the manager and he/she refused to come out. I think it was very bad managment on the managments part. it was a crazy amount of time to wait. read more