7 years later. What a disappointment. I returned to the shrimp Diablo. Who wouldn't??? Not spicy. Noodles were undercooked. Sad. Very sad.

This place was pretty empty for a Saturday evening. We were greeted promptly. Our server who introduced herself was experiencing her second day at work so she didn't have a good handle of what's good in the menu as asked. She was very sweet and did ask her colleagues for a recommendation. I started with a BudLight and the glass wasn't frosted but refrigerated. We opted for the Appetizer plate so that we could try a couple different items. There weren't any home runs, just okay items. The Eggplant wasn't anything special and the Bolognese sauce needed some help so my salt shaker got to shaken. And a little more. And a little more. And a little more. Then Some pepper. And then a little more. My wife actually liked her Bolognese dish, so perhaps it was me. We were finally offered bread once our main entrees came. The Focaccia bread was good along with the herbed olive oil. Thanks for the experience. read more

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Personally, I have never had a bad meal here and have always received great service. I'm easygoing, so please understand that the following comments are directed specifically to management and ownership, not the server. On an evening such as Valentine's Day--especially when it falls on a Saturday--proper staffing should be anticipated. Below are my observations: 1. Arrival - Strong Start We were greeted by the host and told there would be a 10-15 minute wait, which was completely reasonable given the occasion. We chose to wait at the bar and ordered drinks. Before I had even decided on mine, the host informed us our table was ready. Excellent turnaround. The bartender advised that our tab would be transferred to our server (this becomes relevant later). We were seated promptly. 5 stars for the initial experience. Unfortunately, this is where things began to decline. 2. Delayed Service After Seating Three tables near us waited an unreasonable amount of time to be greeted. Our server approached and asked if we needed anything else--as if we had already been served--clearly unaware that we had just been seated. This was not the server's fault; they had not been informed of our presence. We had been seated approximately 20 minutes at that point. While we were not in a rush and remained patient, the table next to us had been there even longer without being acknowledged. 1 star for lack of coordination and table awareness. 3. Continued Lack of Attention After another 10 minutes without seeing our server, I went to the bar to order a drink. The bartender appeared confused that I was ordering there instead of through our server. I explained the situation and asked that it be added to our bill (another detail to follow). 1 star for lack of oversight and communication. 4. Ordering and Staffing Concerns When we were finally able to place our order, the server apologized and explained they were extremely busy. We completely understood. However, this same explanation was being given to multiple tables. A three-top was seated and experienced the same delay. I discreetly informed our server that the new table had not yet been greeted. This is not a criticism of the server. The issue was clearly inadequate staffing and support on one of the busiest nights of the year. No stars for backup and floor management. 5. Basic Service Gaps There is an order of operations in hospitality, and Valentine's Day should not be an exception. Guests should not have to request basic items commonly offered in Italian restaurants, such as bread. We had to ask. We also had to request cutlery after our food arrived. The table next to us was served before we were, which was appropriate. However, they did not receive silverware. Since we had already been given ours, I handed ours over to them. Again, this is not directed at our server, who handled themselves well under pressure. The responsibility lies with management to ensure tables are properly prepped and service flows efficiently. 2.5 stars for partial execution. 6. Inconsistent Meal Timing The previously mentioned three-top received their meals at different times. Two guests were served while the third waited noticeably. Meals at the same table should be delivered together. This is fundamental service practice. I can only imagine how larger parties may have been affected. Additionally, a guest was asked whether they wanted grated cheese halfway through their pasta. These are details that reflect a breakdown in standards. To be fair, the server appeared to be managing 8-10 tables alone. That is a management decision, not a service failure. 1 star for inadequate staffing and oversight. 7. The Final Detail - Lost Revenue Remember the bar tab that was supposed to be transferred? It never made it to our bill. I received a complimentary $14 drink due to lack of communication. While that may be a "win" for me, it is a clear loss (although small) for the business. However, multiply small lapses like this over the course of a month and review the impact on your Profit & Loss statement. I have always enjoyed my experiences at Bugsy's, which is why this review is disappointing to write. I will likely return. However, first-time guests who arrived with high expectations based on strong reviews may not. This was not a failure of service effort. It was a failure of management planning, staffing, and operational coordination on one of the most predictable high-volume nights of the year. read more

Went to dinner w a friend. Server was very attentive but... I inquired about the price of the lamb as I always remember them having good lamb. She said 1/2 rack was 30. I got the lamb. It was tough. When she asked how it was and I told her she said " I'm sorry". Then the bill came. The lamb was actually 37,95! When I questioned her on that she said " oh it must have gone up today. And that was it! No means of making any restitution. Servers Should be better informed ! The calamari was good as an appetizer. Even though she also messed up our bills. We didn't say anything. Figured it wouldn't do any good. read more

-10 /10 we should have known when we walked in the door not many people eating. Ordered a sampler platter and could tell items we not home made but frozen and they were not even hot. Chicken was like rubber. Sent 2 meals back. read more

I've never had a bad meal or bad service here ! Not even mediocre!! From the yummy martinis to the pasta,appetizers, pork chops, to desert all excellent ! read more

The was decent but I felt like my husband's Alfredo with spinach and shrimp needed some seasoning. I had the lobster roll and that was good.

The food was bland. My lingerie was way over cooked. The service was good. But they weren't busy. It's cute.

Went here on a Saturday night at the recommendation from the stark county take out page on Facebook and it did not disappoint. Had the risotto balls and calamari, both delicious and highly recommend, we were torn between the Bugsy's pasta and the pescatore pasta so my fiancé and I each got one, they were both fantastic! The service here was the quickest we have had since Covid, we never waited on refills and our entrees came out quick. They have a patio, and drink specials, don't let the "strip mall" location deter you, this place is the real deal! read more

Bugsy's Italian Cuisine - Risotto balls (appetizer) - Italian Near Me - Massillon, Ohio

Place has an awesome atmosphere, great layout, inviting staff. The service was great, the people were nice. The Food: I ordered veal parmesean. It comes with garlic butter style linguine, and the veal comes "on a bed of marinara sauce" By bed of marinara they mean an ounce maybe two ounces of sauce. I asked for more sauce as it is a Parmesan dish, 99c for a small plastic cup of sauce. Or 2.99 for a cup! I got charged for both the cup and the ramaken of sauce. The veal was very dry and tough. The noodles were "ok" I typically don't go out of my way to leave bad reviews but in speaking with the staff they all seemed to feel the same way I do about the dishes. It's a shame because the place has potential... read more

Bugsy's Italian Cuisine - Sauce cup - Italian Near Me - Massillon, Ohio

I don't normally like giving bad reviews, but couldn't let this one slide. We arrived for an early dinner and their were more employees than customers at this point. I ordered Lobster Bisque and Eggplant parm. The Lobster Bisque was just cold, not even warm. I sent it back and they said they would heat it up. Came back 5 minutes later with another bowl of cold soup. I told them nevermind and just take the soup away, our server didn't say sorry or anything, just shrugged and took away the soup. The Eggplant was laughable, two razor thin slices of eggplant with only partially melted cheese. My wife ordered spaghetti and meatballs, and while the spaghetti was warm, the inside of the meatballs were cold. At no point did I get the feeling any of the employees cared about the quality of the food or service read more

Such a hidden gem! Always a great meal! The menu is a nice blend of traditional Italian with plenty of non Italian options if your not feeling like pasta. The seasonal menu is excellent. Obviously items that the chef likes to put together. The service has always been very friendly and attentive. read more

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I've been here a few times and I've never had a bad meal or service. Very clean and good atmosphere. They have a wide selection of options on the menu read more

I was really skeptical about coming here because A- it's next to a tattoo shop lol and B- it looks like a complete hole in the wall. Y'all... IT. WAS. OUTSTANDING! We arrived at 6pm on a Saturday and I thought for sure we'd have a wait, but we were seated immediately. Our server promptly took our drink order and told us a little about the menu. We ordered the risotto balls... do yourself a favor and order these! You get 6 and they're in a creamy sauce with tomatoes and cheese and are just delicious. We ate them so quickly, I didn't even get a picture. We ordered dinner and I got the chicken parm and my husband got the chicken Marsala, we both got the upgraded Misto salads (you'll want to do this) and we got a side of crispy potatoes to share. There wasn't room in our bellies for dessert, but we WILL be back and I'll get the tiramisu for sure. This was such a pleasant surprise for us and I am so glad we found a non-chain, not-at-the-Strip place to go back to! read more

Bugsy's Italian Cuisine - Misto Salad - Italian Near Me - Massillon, Ohio

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Amazing Italian food! We had the Caesar salad and their wonderful fabulous lasagna and fettuccine Alfredo with spinach and split a creme boule to top off this spectacular dinner. Well worth it splurge! read more

The food is mediocre at best. My daughter wanted to come here and try it. I wouldn't recommend it to anyone as place to eat to anyone. The wedding soup didn't have any noodles and the waitress said they would bring a new one but never did. My moms meal was delivered cold and when she was asked if she liked it they didn't even bother with trying to make it right. Go anywhere else they don't care read more

Will definitely be going back! I had overhead people talking about how good it was and it didn't disappoint!! I Just ate there for the first time and had the Chicken Parm and Seafood Salad. Everything is very reasonably priced compared to competitors in Italian cuisine. Working in customer service myself, there is a high emphasis on good customer feedback. In looking at the aggregate of all these reviews, as far as prices, quality, flavor, etc. goes, most customers RAVE about Bugsy's. This is all anyone should pay attention to. Any negative reviews on here are one off scenarios of people's anniversary expecting a complimentary dessert, a loud band and the drink order being messed up, or something about there being one crouton on a salad, are #1 not helpful at all and #2 have no business being on these platforms. Especially when the negative reviews can't stop with just giving feedback and have to go so far as trying to say not to be a patron at said restaurant, you know someone is just not a good person and you should not pat attention to them. Bottom like is this place is a slam dunk, a true hidden gem and I eat out about 27 nights a month, so I had wanted to try a new spot and this might just be it for dine in or take out!! read more

Updated 10/16/18 Best Italian restaurant in the near area! Unique fine foods are better than most! Service is excellent and friendly! Restrooms are clean and the parking lot for this small strip mall is ample for this restaurant!! TVs are in various locations and a full bar for those that just want drinks. I am not sure if they have a happy hour!! Lunches are popular here for small groups as well as fabulous dinners!! A light fare or a hearty meal is always available! Prices are reasonable for a quality food and service. There is also a very large additional room for large groups or over-flow crowds!! Their sauce makes Bugsy above and beyond most Italian restaurants and their desserts are a bit expensive but are a nice touch of taste of a finished meal! Consider their wine suggestions on each of the menu entrees! read more

Terrible. Got 3 small meatballs for $10.99 and charged $0.50 for extra marinara that they put on side, not sandwich. Place started good but keeps getting worse and worse. read more

Bugsy's Italian Cuisine - Meatball sub for $10.99. 3 small meatballs and almost all bread. Charged $0.50 for marina on the side. .Terrible - Italian Near Me - Massillon, Ohio

We had so much fun at dinner! 1st Bugsy's employees are the kindest people! To me that's my fav about visiting any location. Next I love the paper covered tables we pulled out a pen and put the phones away, while this Italian music is playing in the background next thing you know we're drawing on the table then we start humming and singing along quietly as not to disturb other guests lol!!! I didn't know my husband could draw so well. Wink. Ok so they have the best raspberry iced tea yes indeed. Another please all the singing made me parched hahaha lala laalaa la la la . Ok let's get serious here gotta get some pics round #1 just arrived after the pics of bread and salad nice cold crunchy salad and warm bread with olive oil o my I absolutely fav I could have 10 pieces of that bread with o maybe a gallon of the oil ( ok just kiddin ) mmmm next the entrees were soooo yummy I forgot to take pics oops my bad next time. My granddaughter loved her spaghetti and meatballs, my husband didn't venture far from a burgers and I enjoyed the seafood pasta and we had plenty of leftovers too. Thanks to the Chef for a such a good time we loved our visit!! Thank U for your precious time reading my review. Till we meet again. Shelly read more

Bugsy's Italian Cuisine - Round 1 looks good huh! - Italian Near Me - Massillon, Ohio

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I have such high hopes for this place. I ordered the shrimp scampi. My daughter ordered lobster mac and cheese. Both were served with imitation crabmeat, which was not listed on the menu. Hers contained no lobster. That's a dangerous game to play, with allergies, to not list a seafood ingredient. The staff was all nice and it's too bad! read more

Went there tonight for dinner. Been coming here many times for last 2 years with my son and my 2 grandkids and for numerous orders to go. . Our waitress was Kelly and she served our drinks then never returned to take our order. Another waitress came and took our order which was fine. Bread and seasoned oil came but it had way too much pepper in it and I was given a replacement. I realized that it was just vegetable oil and not olive oil. Was it not made with olive oil prior? Salads were served but lettuce on both were a bit soggy and the Parmesan Ranch dressing was watery and runny. I made Kelly aware of this but rather than offering to give me another salad.. she got mad about it... and defensive. She made both me and my son feel bad for pointing this out to her. I took two small bites of the salad and knew I didn't want it. Both salads were like this. She also accused me of eating half of the salad which was absolutely not true. Her attitude and the manner in which she handled this was extremely poor and ruined our dining experience. The other waitress was excellent and very apologetic regarding the incident and tried her best to make us feel better as she's waited on us the majority of the times we've gone there. The meals were very good... spaghetti and meatballs and pasta with mussels... though for $20 ... the pasta with mussels dinner was very skimpy on the amount of pasta given. Then on the bill they add $1.53 service charge even when cash is paid. I'm sorry to say this ... but the bill was almost $45.00 for 2 meals and to be treated the way we were is unacceptable. They have lost a good customer. read more

This is my favorite restaurant! I work near by so I've had a lot of their menu and it's all been delicious. My favorite is their crab cakes... they're amazing!!! I'm seriously scared to order crab cakes now anywhere else because I'm afraid I'll be let down when they aren't as good as bugsys! Also the creamy parm ranch is so good. Love it! read more

I was really disappointed in the food and atmosphere here. We asked for bread and we were told the manager said it can not come to the table right away and that we would have to wait until our salads came. The portions were small and lack flavor. The dessert did not have much flavor either. read more

Great service - really Yummy food. Started Off with a cup of lobster bisque and wedding soup- could have been a little warmer. Stuffed banana peppers were Really good. Great plate presentation and the cheese ravioli and shrimp scampi were great. read more

I love this cozy family owned Italian restaurant. Everything is made fresh from scratch and delicious. I love the fried Risotto balls, Bugsy burger is so juicy and flavorful! the pastas are fantastic! Everything is delicious! the service is friendly and the atmosphere is relaxing and pleasant. Nice warm vibes in this secret treasure. I highly recommend visiting. great for quiet date night or family style dining. Even ideal for takeout! Oh and you MUST try the homemade tiramisu read more

Neither of the entrees my husband and I received were worth of the price. Beal Parmesan was tough, dry and lacking cheese or sauce. The chicken Gorgonzola had barely a hint of Gorgonzola cheese taste. Would not return. To many of great local places to eat in Stark County read more

My boyfriend and I were excited to have dinner and drinks at a new place, Bugsies. We sat at the bar and got comfortable- the waitress said she'd be with us in a moment - another server was milling around and another man who appeared to have had gotten off work there was the only other sitting at the bar. Well, we waited, and waited. Unsure of the reason why we were not served by others not busy. Long story short... we will not go back. I live under 4 miles away in the village and also manage a larger sports bar locally. Tomorrow, during my pre-shift meeting I will relate this scenario. Not acceptable. read more

Really great spot with a solid menu and reasonable prices. I tried the veal piccata and that lemon butter sauce was delectable. Also tried the pumpkin pie martini. It was good, but got a little too sweet after awhile. The rest of my party enjoyed their meals too. My brother has been here before and he billed the lasagna as the best he has ever had. Pretty strong endorsement. read more

Food is good however we went there specifically for rack of lamb. When I asked for mint jelly they don't have any. It's a pretty common condiment with rack of lamb so in turn didn't get to order. Very disappointing as I've been wanting to try their lamb for quite a while. If I ever return will bring my own mint jelly. read more

Had a 50/50 experience tonight at the Oakwood Square location. My wife's lobster Mac & cheese was first rate. Creamy, rich with plenty of lobster. Pasta cooked to perfection. Huge portion...she took half home. My veal parmigiana was disappointing. Overcooked and sorely lacking in cheese....3 small half dollar sized dollops that barely touched the veal. We'll go back...plenty of other options to try. read more

Some of the nice things about bugsys are the daily deals and the interesting drinks they make. The prices aren't too bad either. We like to come on Wednesdays because there's a deal where if you buy and entree there's a discount on an appetizer...who doesn't like cheap and good appetizers? And I love fancy and tasty cocktails and martinis. They did one with cotton candy...ooo... there's a deal too where certain drinks are half off, I think also on Wednesdays. The service has always been good. I like their uniforms, but I doubt the staff like it. I don't care for the parchment paper on the tables but I understand why it's there, but I feel like there's a better way to do that. I feel like the food can be better. I want to like it more than I do but they make it so hard. The lasagna was probably the most disappointing. I feel as though they can take the recipes they have and just make them better, then the overall quality of the food would be a 5/5 instead of a 3/5. However I'm giving it a 4 because of the deals, the service, and the fun drinks. read more

I am reviewing Bugsy's Italian Cuisine at Oakwood Square. My son and I went there last night and were very pleased with our food and the service was great! I ordered the chicken picatta, very good, had a nice salad, roast potatoes, and carrots. Big portions, so I took half home. Will definitely come back and try other dishes. read more

Came for dinner. Food was excellent service was good. Only bad part is that all the waitresses decided to sit at the bar and sample drinks when they got off the clock. At one point 5 waitresses were around the bar trying drinks and being a bit obnoxious. Very distracting when you are trying to enjoy a meal read more

Made a reservation for Valentines Day well ahead of time. Got here at 7, and have been waiting 40 minutes. The hostess is seating people out of order, some people have been waiting since 6:45 for their reservation and still haven't been sat. She kept saying it'd be a few minutes, and time just keeps pasTerrible service on such a knowingly busy night. Edit: We got a table around 7:50, got our salads and they were small. One only came with one crouton. read more

I'm a regular customer with a reward card and love the food and atmosphere. I have never had a bad experience until last week when I went there for lunch. One of the menu items I love is the portabella bruschetta. However the waitress recommended this "special" bruschetta platter. She told us there were different types of bruschetta and explained the ingredients on each bruschetta. So far so good. When it came, it was good. But not that "special". But good. The probelm was when we recieved our bill. This "special" bruschetta was $18.99!! $18.99 bruschetta consisted of 9 pieces of bruschetta. The waitress failed to mentioned that this bruschetta platter was a $10.oo jump in price. I also want to mention that this item was not on the menu and as I write this it is not on their online menu either. And the word "special" leaves the impression that the price is comparable so that is why I did not ask. So just be aware when you eat there if something is not on the menu ask..unless price is no problem for you. It did leave a bad feeling on my part since I am a regular and took this as a slap in the face. I have not been back there since. Massillon has tons of other really nice restaurants so no loss on my part. read more

This place was very good!!! I can't believe I haven't been here before and my office is right down the street. Ambiance was lively but not overbearing. The lights are dim. The servers were very friendly. One thing I noticed... when the servers were definitely a team - they really helped each other out. My buddies and I ordered the stuffed peppers as an appetizer and they were amazing! I love deep fried stuffed peppers and these did not disappoint. Ask for extra sauce as they are very light on it. We also got the mozzarella fritta. I thought it was going to be one large piece of deep fried cheese but it was actually a bunch of small mozzarella sticks. With dinner I got a glass of cab and it was a big pour for the price. Veal Parm was my selection and it was super crispy (it was almost like a schnitzel)! I switched out the herb pasta for fettuccine Alfredo and it was a good move. For the veal, again - ask for more sauce, it was very light. My friend got the Bugsy Pasta which almost has basically a spicy vodka sauce on it. It was super tasty as well. Overall - very reasonable pricing for some fantastic Italian. Will for sure be coming back! read more

Would give ZERO stars if I could. Avoid going here. My husband and I went out for a date to celebrate our 10th anniversary. We were craving Italian food and so we decided to give Bugsys a try. What a mistake! The food and drinks were overpriced. We ordered the calamari as a starter. Very disappointing. It was obvious that the calamari is brought in frozen. My husband's Lobster Ravioli came out cold. The flavor was very mediocre. We have had better many times. The service unfortunately was just as bad as the food. Our server/bartender Vaniya seemed to be having a bad day and was quite rude. Anything we asked seemed to be an inconvenience. It was not just us. The people we were sitting near seemed to get the same treatment. If serving is not for you, then find another job. Just because you are having a bad day does not mean you should lower the level of service you provide. Terrible, terrible service! We told the restaurant that it was our anniversary. No complementary dessert or acknowledgement in any way. You would think that when you choose to go to a new place on a special night that they would go above and beyond and maybe even throw in something for free. Even though Olive Garden is not technically real Italian you would be better off saving your money and going there. At least over there the staff is friendly, the food is warm, and they actually care when you are celebrating a special night. Needless to say, we won't be back! Save your money and go anywhere else! read more

Just had a wonderful dinner at the Easton Road location. Service was spectacular and the food was incredible! Highly recommen!

We had a party of 6. Like the atmosphere of the place but the food was not so good. Two in our party had side salads. Maybe next time don't put a VERY SMALL salad on a medium size plate. We all had a good laugh on the size. One of our friends ordered french fries with her meal. They were cold. How can you serve cold fries. Yuck! She said her sandwich (Chicken wrap) was good though. Another person ordered lasagna which looked like an enchilada. It was partially uncooked. I ordered the linguini with vegetables. The vegetables turned out to be mostly carrots. The one thing I noticed they didn't even cut off the head of the carrot before cooking. I will say most of the meals were good but not sure we'll be back. read more