This company is wonderful. They are so efficient and thorough, plus extremely kind, respectful and…read morefriendly. After nine years of using them, I have never once had a negative experience.

I can't give them enough stars! Used them on a recommendation of our sons who had squirrels in…read moretheir chimney. Last Fall we woke up to noises in our attic and insulation on part of a lower roof. Nathan came and diagnosed the problem right away. Red squirrels made a home! Humanely (and that was important) trapped 2 and relocated them. These people do a great job and have a heart for the animals as well. Recommend without hesitation. Update 2/4/2026: Had them back again for a mice problems. Solved immediately. Can't recommend them highly enough. Ryan was the tech and he was also excellent!

The technician came over on time even a little early, which was great. He was very good with…read moreexplaining to my wife about what he was doing and what he was using and very thorough. They did everything. Everything was done and thoroughly explained. They are very responsive. This is the greatest pest service. I'm giving them five star which is how I picked them in the first place. they did everything for one price The box elder eagle will be a lot less. It is awesome. We had the bees treatment because they got in the house.

This year's (3025) mosquito herd is massive. Property is acres of field, woods, shrubs & trees. I…read moreexpected only minor relief. Had about a 60% reduction in mosquitoes. This is very impressive. They can't be completely gone & will be back but a least they ate tolerable. Not a waste of time or money at all!​​​

We had a slight bed bug infestation at a group home. Called Batzner for help and it took over 2…read moreweeks to come and treat. They returned 2 weeks later and treated again, returned 2 weeks later and treated again. Was told at the last 2 rechecks all was clear. That was not the case. Monday February 16, 2026 at 9 am they returned for a recheck and I was told all clear. By Tuesday February 17, 2026 at 2 am, bites were apparent, which caused a severe allergic reaction necessitating a trip to the clinic. I found the bed bugs where the technician cleared and said all good. Called Batzner Feb,17, 18, 19, 20, 23. I am still waiting for that phone call within 24 hours!! $4000 for what? 3 trips to the emergency room and still have issues.

I wish I could rate Batzner with ZERO stars because their work is worth nothing! They have a great…read moresalesman, Jim, who will convince you to approve extremely expensive interior and exterior pest prevention. Batzner DOESN'T do the work! They sub it out and in our case, we were charged $800 for a 30 minutes of a guy laying a bit of chicken wire over a hole. NOT what was contracted for! I called over 6 times to state the job was not done with no remediation. I finally asked for a refund and was denied. DO NOT GIVE THIS COMPANY ANY IF YOUR MONEY!!

Mike always does a thorough job! From pests to spiders to mosquitos. He has handled it all for us…read more Highly recommend.

Mike has been our go-to person for continuous pest control. We live on a lake and have a lot of…read moreinsects, so I appreciate his service. Prices always reasonable.

Orkin New Berlin (Bob Lee) quoted my 88-year-old mother $20,000 to remediate the attic of her home…read more During the project Orkin damaged the finished ceiling in the garage. ORKIN (bob Lee) advised to wait for an insurance claim company to call and that the ceiling repair would be taken care of. 30 days later no call from their insurance carrier. In addition, Bob Lee the Branch Manager would not respond to our calls and concerns. ORKIN (Bob Lee) also signed my mother up for financing and turned the invoice over to a loan company without her knowledge. My mother intended to pay in full when the project was completed. Bob Lee or Robert Lee (goes by both names) who is the Branch manager is not trustworthily. This guy WILL FOOL you. ORKIN MISLED and lied. We are now seeking legal to seek damages to the ceiling and will report misrepresenting financing to the BBB and others. If there are others who had similar issues, please reach me to perhaps file a class action legal against this company. jgwaldron@centurytel.net

I agree with all the bad reviews the saving grace for them is Alexander J. He is great and I was…read morealways happy to see him when he was scheduled for my service

Best company ever! They care so much about their customers! I emailed them about an additional…read moreservice and they got back to me in minutes with a phone call to go over my needs! Sending someone out the morning of an event to get the job done. Explained the product and how it works and its safety. Just amazing!

Communication with this company is great. They email me the day before they arrive. When the tech…read moreis on the way to my house, I get a text. When my dog got out and I couldn't get her to come back, the tech was kind enough to go to another job and return and spray our property. Now, for why you're reading this, the mosquitos. I have to say Joe's works pretty darn good. We have a wooded lot so I didn't think a company would ever be able to get rid of the bugs but they have. We used to get chased into the house at dusk. We used to rush to shut doors and keep outdoor lights off. Now we can enjoy our patio. No more mosquitos.

Doug is very knowledgeable and friendly. We were having some ant and spider issues along with other…read moremiscellaneous things. Very good service and recommend for year round control.

Great service! Doug is a professional and helped us eliminate our mice problem. He took us around…read morethe house and was able to show us exactly where the problem was and fixed the issue immediately. I would definately recommend this service to anyone with an pest issue!

Deceptive practices when trying to cancel the policy. Tried twice now and they keep changing t the…read morerules and dates to cancel. DO NOT USE!!! They need to be investigated!

I've had Captive for a couple of years. The agents they send out are nice and I haven't had to…read morehave anything retreated. My complaint is customer service. I have call more times than I can count. I only want service on a quarterly basis but they keep scheduling me for six to eight weeks. I'm ready to find someone with customer service that actually listens and does what you ask.