I'm writing this review to provide an honest portrayal of our brief experience with this daycare center, and why we would warn any and all parents from sending their child to this location. This will be a long review, but I hope the detail provided paints a complete picture as you look into this daycare center.
While Kindercare has a strong brand reputation, as with any organization, the people involved are what make the difference. With the case of this location, the integrity and care of the staff (particularly the general manager) is severely lacking.
Our 19 month old child started here two weeks ago, and from day one we could tell something wasn't right. At drop off each morning, the teachers show no interest in caring for the children, or getting them settled for the day. On multiple occasions I stood waiting for any type of acknowledgement from the teacher, while she stared at her phone or iPad for 5-7 minutes. Meanwhile, our child showed signs, progressively each day, that he was terrified of being left alone at the center. It's not unusual to shed a tear, but he would cling to us, scream our names as if it were a horror film. After pickups, our previously happy care-free child would only want to be held, was fearful of others, and could no longer fall asleep without being held and rocked for an extended period of time. This is just the start of our problems.
In our child's first two days at this center he was bitten by other children, which required a signed incident report. We know this happens with children at this age, and simply accepted that they were working to fix the behavioral issues of the other children. Then the real issues started.
Then, Friday of last week, we were abruptly asked to unenroll him from the center after what was a serious biting incident. What the General Manager told my wife was that this had been an ongoing issue. She claimed that we had already signed off on multiple incident reports, and specifically stated that the other family requested he be removed from the school. The problem is, we hadn't. I had done every pickup/drop off for him up until that Thursday, and had never once been told of any type of behavioral issue about him towards the other children.
So, to gain a better understanding of the chain of events, I called the GM, who proceeded to try to paint an entirely different narrative, and even state that my own wife was misrepresenting what had occurred.
Per the GM, she had told my wife several days last week that this had happened, specifically stating she had had 3-4 conversations with my wife in person about It. She also stated that the family in fact had NOT requested he be removed, though this was the primary point of her one and only conversation with my wife. Again, the issue here, is that my wife had only done pick up twice, not the 4-5 times she stated, so it's simply not possible that they're had been multiple discussions on this topic. Specically, the only pickups she had done were Thursday/Friday of last week, while I was the parent at pickup every other day. I asked to be provided these documented 4-5 biting incidents he had purportedly committed, and she refused. Why would she refuse? Because they didn't happen. When I stated their handbook clearly states there is no option for another parent to request removal of another child, she vehemently denied stating that was a factor. Again, that was the main point when she had spoken to my wife initially. Our conversation only confirmed that the systemic lack of integrity shown by all involved is shameful, and teetering on dangerous for the safety of the children.
So, if you would like to send your child to a facility where they will be bitten, neglected, unloved and returned to you an anxious, fearful shell of themselves, while being lied to along the way, then this is the place for you. If you want honest people, who are focused on child development and care, I highly encourage you to look elsewhere. read more
