Only five stars allowed? After being without an oven since…read moreNovember, we were THRILLED when our new range arrived. Since it is a dual fuel - gas on top and an electric oven - plus a downdraft, few installers can tackle a task like that. Dan arrived within only two days, and has installed lots of dual fuels and downdrafts before. He was polite, efficient, kept asking me if I had any questions, and cleaned up when he was done, including the removal of my old sweetheart. May she rest in peace. Call 231-652-0372 to get it done right!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

They were good with communication BUT they just kept replacing parts on our oven until they got one…read moreto work. First he replaced the temp. sensor and ignitor and said we were good. We used the oven a couple of days later and food was still frozen after it was supposed to be done. He came out again and replaced the board. We hired them to diagnose and fix the problem not to just keep guessing. Called them to complain and their response was " you authorized the repairs". Really, you are the experts who we hired. Will never use them again.

I would use caution. Cost of visit to diagnose was $119 which was reasonable. However cost to…read morerepair an inlet valve on a refrigerator icemaker would be $500. When I researched the part, it was a $100 part new. Why would I pay $400 for labor on what should be about a 30 minute replacement? I watched a few YouTube videos, ordered the part and saved over $250. Many people would replace a $1000 refrigerator for a $500 repair, so I just don't think these labor rates are smart business. I'm sure they do a fine job on most repairs, but do your research on the cost of parts so you understand if the labor charge is reasonable first. I was also scolded by the rep when I called to cancel the appointment to repair, not cool.

I needed a washer fixed and he came lifted the washer and he proceeded to tell me he could not fix…read moreit so then I asked if he could fix a refrigerator and he told me he couldn't fix that either he was here for less than 15 min and told me that it would be $100 for the service call but he never once mentioned there was a service call fee when I made the appointment or the day before when I called to confirm the appointment. I was disappointed with his so called knowledge for repairing appliances and the miss leading and lack of information. He was more concerned about getting a $100 for a service call (that he never mentioned when the appointment was being made) than repairing a broken appliance. It's misleading to person who is trying to have their appliances fixed.

Can't take a card. Cash only. Would not of been a big deal if stated beforehand. If your a cash…read moreonly business say so.

Kind, communicative, considerate and caring. So glad I had him come and help. Not that often when…read moreyou get someone you really feel you can trust.

From the owner: Broken kitchen appliances can cost you thousands of dollars - not in repair costs, but in going out…read moreto eat while your appliance is out of commission. Save yourself money in the long run by scheduling affordable appliance repairs with Repaired Appliance Service. Our local appliance technicians have worked on appliances made by most major manufacturers and are certified by most popular makers. Plus, our trucks carry specialty tools that allow us to repair appliances that other companies cannot. You can't go wrong hiring us for home appliance repairs in Grand Rapids or Rockford, MI. Schedule a consultation today to discover the benefits for yourself.

Larry,s had exactly what we needed in appliances. They were cheaper then the big box store for the…read moresame appliances. Great family owned store.

We now purchase all our furniture here. Larry and his staff are very helpful and make sure we get…read moreexactly what we want/need. He even had his crew come over and disassemble and reassemble our bed we recently purchased, when we had new carpeting installed. Would recommend highly!

Used Bo several times for all our appliances. Very friendly and knows his stuff. Worked on our…read morestove, refrigerator, microwave and dishwasher. We have recommended him several times to friends and they were all pleased with Big Lakes service. Will continue to have them be our go to appliance repair service. Manufacturers make these appliances to only last a short time so having a trusted service company is a need today with the rising cost of ALL appliances.

Bo misdiagnosed our dishwasher which resulted in a flooding in our kitchen. We have called/emailed…read moreand he will not respond. Another technician that he sent confirmed that Bo made a mistake. Not a trushworthy business, they do not stand behind their work. I would strongly recommend using someone else - if something goes wrong, I wouldn't not expect them to cooperate.

After two weeks the ordered part was finally installed to fix our dryer. The fix worked; however,…read morewhen I questioned the final itemized accounting of the bill, I was ignored. There was a total of $107.58 unaccounted for on the bill. If this was the service fee, then it should be noted. I have waited for a response from Cardinal Appliance Service, but have not received one. I will not use this company in the future.

Fortunately, the Cardinal team was able to come out to check my washing machine the day after I…read morecalled them. The service was great and they helped me realize that the problem was not with my washing machine, but likely I had a leak in my wall that was producing a mildew smell. I was able to schedule a plumber for the next day. In the meantime, I tried to do a load of laundry, but my machine wouldn't rinse. I called Ron, who quickly came back over to see what the problem was. He discovered a piece had become disconnected inside the workings of my washing machine. He plugged it in and resolved the issue.

- Extremely Disappointed…read more I rarely write reviews, but this experience deserves one. I was told my appliance would be repaired within a specific timeline, but a week passed with no update. I had to call them myself, only to be met with rudeness from the owner. Completely unprofessional and disrespectful. If you value your time, money, and sanity--go elsewhere.

I've used them multiple times for service calls to rental properties. The tech has always been…read morefriendly and they're good about communicating when they're on the way. They seem to have a "fix if possible" mindset and can get you used parts cheaper if you ask!