Overview: Terrible Service, Online order was late, and food was cold. No mask wearing in the kitchen. 3rd time this has happened, so this is not a fluke. Long story: The wife and I only eat out once a week, so that one meal a week we try to go all out. One thing we will still not do is eat inside, so we order online (typically) and eat in the truck. I ordered our meal via the app, the order was submitted just before 7pm, and it said it would be done by 730pm. So we did a couple other errands, and arrived in the parking lot of Buffalo Wild Wings at 730pm. We checked our order progress and saw that it was done. We both walked in, and no host, no counter person to be found. It took roughly 10 minutes before we could even speak to someone about our food. Once we finally talked to the pickup order lady she said they were just bagging it up. So we stepped back, and waited. After 15 minutes some one came out and said my name, then handed me a bag of food. They didn't give us silverware (no big deal at all) so the wife stepped up and asked as I checked the order. The order they gave us was completely wrong. We looked through the bag and saw a name on another bag inside and called out for that person, since the counter worker had disappeared again. So we stepped back after giving that food to the right person, and waited. Another 10 minutes passed before anyone was available to talk to about our food, and right as we said something they came out with our food. At this point it had been 35 minutes after the app said our food was done. A couple other things that we noticed. All the staff including the mangers decided wearing a mask in the kitchen was not needed. The photo attached to this review shows one of those workers not wearing her mask. The whole time we were waiting she did not have it on (there was a window in the door of the kitchen). The other thing is there was no proper handling of food that I could see. Multiple people were opening boxes with food, looking at it, and then setting it back down. These people were going from handling cash and card then to food WITHOUT washing their hands. Yuck. So to sum it up, we will never go back to this Buffalo Wild Wings, and most likely never go to another one either. Poor service, they don't care about customer safety (or satisfaction), and the food is very overpriced. read more