I must confess that I'm becoming fond of Buffalo Wild Wings. When I'm craving chicken wings, the prices here are much better than KFC, and the quality is comparable, if not better :-) Tip: There are many different sauces available to enhance the flavor of your wings On our most recent visit, my friend and I shared some Wings and an Appetizer Platter. We very much enjoyed our meal, and our server was friendly and atttentive. read more

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Absolutely terrible customer service. I placed an order through Uber Eats, and after the driver canceled, my food never arrived. I called the restaurant directly and spoke with the manager, Raul, expecting at least some effort to make the situation right. Instead, Raul told me they would not remake my food because the restaurant was closing in about 20 minutes and that I would simply have to contact Uber Eats for a refund. That response was completely unacceptable. I paid for an order, never received it, and the manager showed no willingness to help resolve the issue. I understand that the Uber Eats driver canceling was not necessarily the restaurant's fault, but the way the manager handled it absolutely was. Telling a paying customer, essentially, "we're closing soon, so deal with Uber," is not customer service. This experience showed a complete lack of concern, accountability, and basic hospitality. I will not be ordering from this Buffalo Wild Wings location again, and I would strongly reconsider ordering here if dependable service matters to you. read more

The police is called Buffalo wild wings. He would think with a name, such as that that they would focus on the quality and preparation of the one thing that noted in their name their chicken wings. I ordered the garlic Parm wings that I have had literally dozens of times at various BWW stores throughout the area over the years. I have noticed that the wings that have been supplied and prepared the Buffalo wild wings are getting smaller and tougher. These chicken wings are tiny. And it's almost as if they were frozen and reheated. The meat is tough. It does not fall off the bone. You have to literally try to chew it off. You get a better quality chicken wing by buying the pre-cooked wings at the supermarket. It's sad to see what the quality has become at a restaurant that tells itself to be specializing in chicken wings. read more

Buffalo Wild Wings - American Near Me - Shrewsbury, Massachusetts

I've been to this location several times to sit at the bar and watch sports games. Kept hoping it would improve, figuring maybe I just caught them on off days the first few times. It only got worse. Service is horrible. Very slow, non-responsive. Food served cold due to sitting in the kitchen for 35-45 min waiting to be delivered. Have to practically beg for a drink refill. I won't go there again. 4 strikes and you're out. read more

Worst chain restaurant EVER Waited 10 minutes for a hostess to appear. Lousy service Food was so salty, virtually inedible... dining companion ordered a rare burger ..sorry, we only serve them well done WTF, honestly, double cheeseburger looked great, she bit into it and spit out the food it was so salty, same for the "seasoned," wedge fries. I had boneless' "wings," tiny pieces of overcooked chicken, bathed in BBQ sauce and salt. Again inedible. Never saw the server until she dropped off the check. Always wanted to try BWW .. NEVER AGAIN read more

I think the fare itself is pretty consistent across locations, so you probably know what you're getting. We had no issues with our meal Service was pleasant, not sure why this place has so many bad reviews, our server lady was very nice and talked to me about pokemon go :) read more

Buffalo Wild Wings - American Near Me - Shrewsbury, Massachusetts

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Taking so incredibly long! I ordered my small wings off the kids menu to minimize the time it would take to produce my food. Little did I know this would be the biggest and most miserable mistake of my life! I cannot fathom how incredibly upset I am at this horrid service. There is not a single person at the front desk to help me. This restaurant deserves to get destroyed to the ground. Shame on you and all of your workers. Is it really that difficult to make two kids meals. Yes, you heard that correctly, TWO KIDS MEALS. I would like a full refund NOW. Never coming back here unless you give me free food for life. Lost a customer for life, good job! This used to be my favorite restaurant before you slow workers came along. Bye bye, until next time, I will probably be back because I am fat. read more

ordered at 11:45 PM thinking it would take only a few minutes. I get here and there's really not a soul in sight. Maybe. Maybe a few parties. But that's it. A few. Still waiting here 12:20 AM now. I ORDERED TWO KIDS MEALS THATS IT AND THERES NO ONE ORDERING. how long it take for your slow ah to make a few meals especially kids meals. no wonder it has a fuck|ng 2 star review this place SUCKS. N E V E R order here again waste of time. bet i get it and it's cold and nasty. second time they said it's "coming out shortly" and it's been 20 min. horrible DO NOT COME HERE IF U HAVE A PIECE OF MIND. OVERALL THIS PLACE BLOWS ABSOLUTLY HORRIBLE. read more

I came here after an appointment with a craving for wings. The flavor was good, but the size of the wings relative to the cost was not there. The supporting nacho appetizer was sparse with the toppings and was practically cold when I got them. The wait staff did not even come by to refill my coke during my visit. It's unlikely I'll come back here. read more

place was wicked rude...my drivers license broke right in half, in front of the waitress. She said "yikes let me see if we can take that still" waited about 10min for an answer then she had the audacity to tell me that she can't accept it because it's broken...while it broke right in front of her...I said ok we will just go to another Buffalo Wild Wings...went to another one we sat down. B4 I could even tell her what happen...she said (loudly in passing) yeah the other buffalo wild wing called we can't accept...sorry... embarrassing the living crap out of me I couldn't even tell her what even happen...she just kept on walking and left... read more

Food was great the service amazing. Pepsi is the best drink on the menu. Atmosphere is great

It took so long for the everything to get done I was there with a friend and it took nearly an hour to leave but we finally left but the staff all need to be retrained read more

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Lot of crappy reviews here unfortunately. Glad I didn't look before stopping in! I think for chains people often don't leave good reviews but need to air out a poor experience so it skews reviews. That said -- my wings were great! Server was super friendly (forgot her name). Couple beers, some football, few orders of wings.. we had a great time. The wings are honestly really solid and prices are fair. Will be back if ever out that way! read more

My wife and I ordered takeout from BWW Shrewsbury in December 2024. I ordered the "Classic Chicken Wrap" with the Garlic Parmesan sauce and it was so spicy, it was inedible. There is nowhere that indicates the wrap or that sauce is spicy, but something in it had me gasping for water the entire time of eating it. Was it the wrap? Or the sauce? Or other? Not sure, but I ate less than half of it and threw the rest of it away. read more

With so many low star reviews I was skeptical, but service was outstanding, sat at bar and no issues. Wings were tasty, properly sauced and delivered quickly after being ordered. I would recommend this location based on my experience. read more

Went here for 6:30 last night with 4 of my friends. Maybe 3 other tables were seated in the dining section. We each ordered boneless or bone in wings, one of my friends ordered a Buffalo chicken wrap. All the food came out at once except my friends 6 pc bone in wings. When the runners brought the food they just put it down in the middle of the table didn't say anything and walked away, there are 5 of us clearly we aren't sharing one plate of wings And the sandwich order was wrong came as a sandwich not a wrap. After waiting 15 min for my friends wings I asked how much longer my friends 6 piece wings were going to be, the waitress said she would check. The wings didn't come out for AT LEAST 45 min. Ask to speak to a manager, the manager apologized refilled our drinks said she would comp the 6 pc wings and some drinks etc. They compd the wings and only gave us 10 percent off, they didn't cover the drinks like the manager said she would and when we asked for boxes they brought the check, didn't ask us if we wanted any dessert and pushed us out the door with the check. Never going here again. For a restaurant that is dead at 6:30 on a Sunday, you think they wouldn't screw up a simple order and forget one entirely and when they do they would act like they actually care about their customers. Our waitress was nice enough and seemed new nothing against her. Don't waste your time or money got to Wings over Worcester. read more

BWW management....this location needs immediate attention. The entire place reeks, which isn't surprising since I'm fairly positive the men's room urinals were leaking onto the floor yesterday judging by the smell in the bathroom. The servers were nice, but the actual service was terrible with food and drinks. The nachos and chips were so bad we only ate a couple each and my wings were very subpar as well. I won't be coming back here again, very sad since I do enjoy this franchise. read more

Well... the pandemic and 'work shortage' certainly hurt. I had no intention of returning to this one but my kid has fond memories so we gave it a shot... but didn't end up staying. When walking to the booth, it was hard to not notice that most of the booth seats had rips in them, and the floor was pretty dirty. So we just ended up leaving. And as if that wasn't the last time... the true FINAL time I ever went back was when buddies of mine had the idea to meet there. I warned them, but they insisted. I was the first there, and we didn't end up being there. The place was pretty much empty. Like - there were maybe 6 tables being used. But they said there was a thirty minute wait for a table. Because again.. work shortage. And this place always used that excuse. Whether it was take-out, dine-in, pre-pandemic or post, "low kitchen staff" was always, always, always an issue. So this one should probably close down for good or serioulsy get new management and a major renovation to fix the damaged furniture and fixtures. I don't recommend it - dine in or take-out. read more

Firstly the bad thing takes sometime to get your food but that's ok no biggy. But others then that everything is was good there was some arcade games but you have to pay to play. read more

brought family of 7 at 4:10 pm. there was no air conditioning and was hard to breathe for our older members.

A disaster EVERY. SINGLE. TIME. Seriously, this location has not had it's act together in at least 7 years. Assume your take out order will be late and incorrect. Sitting in is slightly better. read more

I ordered hot bbq wings on Uber eats and the wings had feathers on it so disgusting.

I'm a BWW fan through and through as I love boneless wings and tater tots beyond belief. However, this place flat out sucks. The bartenders here are very nice and attentive so this isn't a knock to them at all. More so, it has to do with the food. Everyone I know in the area refuses to come to this location and I can see why. I came here two weeks ago for lunch and had an upset stomach for 4 days. My nephew was in the same boat. The staff shared they are very short staffed and only have one person in the kitchen per shift. That's terrifying! On top of that, it can take an hour to get a simple meal. I now avoid this location like the plague after having some bad experiences. If you're looking to lose weight, I'd say come here as you won't eat for days after doing so. read more

Food was just ok. Cold. Nothing to write Home about Took forever to come and no silverware or plates given. Service was very slow and inattentive for not a busy night. read more

Horrible. This place had a great run from 2013-2019 and has rapidly declined since. It's unfortunate since the area needs sports bars. Every time we've stopped in to give it another chance after several months of not going, it's still bad. It's so bad that I think it's being driven into the ground intentionally by BWW corporate. read more

I ordered 15 wings online for pickup. When I arrived at the restaurant there was a line from the front desk to the door. No one was at the desk so I waited. No one showed up for several minutes. I had ordered online before from this restaurant and knew that the order may be around the corner. I left the line and found my order. I checked the slip and all looked good. When I got home I found that I only had 10 wings, not the 15 I had paid for. This is a VERY poorly run restaurant that I will never order from or visit again. read more

Havnt been here in a while and decided to give it another chance but they just make it worse everytime. Ordered takeout and they Gave me plane wings and when I drove back she says" it's to late to add the sauce" never coming here again. Wing stop is bet read more

Buffalo Wild Wings - Small Traditional Wings - American Near Me - Shrewsbury, Massachusetts

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The service were bit slow even though they had lot staff around. The drink that I ordered was Long Island ice tea was too bland. I was not impressed with that kind of drink. At most of restaurants I had this kind of drink were tan, orange or little red but this place had purple color. The wings were ok not so great taste. read more

The waitress was very sweet but the side portions were incredibly small and the wings tasted like they were frozen from a bag with cheap sauce. We got lemon pepper, honey BBQ, Buffalo, and orange chicken. Do not recommend. read more

This place had been good before but recently I went there and had a terrible experience. The back of the place pretty empty so we sat down and continue to wait for our service. After 10 mins we caught the attention of our waitress finally and she was rude too us saying you need to go up front and check in. I told her that there are 5 open tables and you want us to go walk up front? As I write this article we got here before the bruins still haven't got a beer. To make matters worst the hosted came over told us to move I am so confused. End result After speaking to the Manager we finally got to sit down where we wanted this has been the worst experience ever at this place and if the bruins weren't in game 6 I'd go somewhere else. We still haven't got a beer over 30 mins. read more

Buffalo Wild Wings - No wonder why there are empty tables - American Near Me - Shrewsbury, Massachusetts

For a chain this place seems to be pretty consistent with quality. They have a great selection of sauces and dry rubs for the wings - I like to do a mix of both. You can order 12 wings and get 6 of one type of sauce and 6 of dry rub or any combo you want. It's always great when you can customize what you want. They do not have a huge selection for sides but honestly I wouldn't expect a big selection at a wing place. The standard sides of fries, mac and cheese, onion rings and potato wedges are all really good. I had the santé fe salad with grilled chicken - it was really good and had lots of avocado and pico in it with the right amount of heat. They have some of the best fried pickles I have ever had. They are battered and cooked perfectly and the sauce they serve them with is good. There are what seems like hundreds of TVs around. My husband had the compliant though that out of all these TVs not one was playing soccer... read more

Great wings. A wide variety of sauces and rubs. They also have a huge menu which branches from the normal "chicken wing" fare. The large menu is a plus, on the off chance that you're not in the mood for wings when coming here. What's better though, is that many menu items will allow you to add your favorite BWW sauce to it! Chicken sandwiches, pulled pork Slammers, and other things can be kicked up a notch when adding "Jammin' Jalapeno" or "Hot BBQ" sauce. The atmosphere is awesome. TV's everywhere you look, all on different sports channels. They play UFC, NBA, NFL and MLB regularly. Their drink menu is nothing to sneeze at as well. Basically everything you'd want at a sports bar restaurant is available, as well as some BWW specialty drinks. All in all, a great place! read more

Buffalo Wild Wings - American Near Me - Shrewsbury, Massachusetts

The service was slow. I had to ask for napkins and silverware five times there was none at the table. It took 25 minutes to get silverware for desserts. The food took a while too to come back. The food took forever to come back to the table. The waiter messed up the bill. read more

Came here for the Celtics game 2 of the Finals and the game was only on a few tvs....NEED IT ON MORE LETS GO BOSTON.

This BWW is very large and can accommodate a pretty good size crowd. On the day I went it was busy but being a party of one I was able to sit at the bar with no wait time. The bar is quite big and has 3-4 bartenders at any given time so there is always someone able to wait on you or others around you. The bar staff was very pleasant, always smiled and were quick to get your drink order taken care of. The food here was good. I had the Chicken fingers and popcorn shrimp basket. Both were cooked perfectly and the french fries were golden and crispy. They have a great selection of beers on tap. The only one downfalls of this place is parking. Very limited and with how many they can hold it becomes difficult during any high tempo evenings. Come early if you want to park within a decent distance. When I left there was a 45 minute wait for a table and that was at 7:45pm on a Friday night. Lastly the place is VERY loud so you may have to ask your waiter/waitress to speak up because I could barely hear the conversations going on to my left or right and they were within arms reach. read more

Buffalo Wild Wings - Just one side of the dining room - American Near Me - Shrewsbury, Massachusetts

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It's been a while since my last visit and review. I must say BWW in Shrewsbury was a mixed experience. I was looking forward to my favorite wings which I received, but service and atmosphere was a bit different. The floors were filthy. Littered with napkins, paper, and food. I was pleased with the wings, but concerned if the eating area is filthy, what's the condition of the kitchen? I sent a note to corporate, hopefully there'll be change. read more

Buffalo Wild Wings - It's Thursday at 12:05 pm. Place is basically deserted. - American Near Me - Shrewsbury, Massachusetts

Not a true fan of their food but made a reservation for eight people 2 1/2 hours in advance to watch the Celtics game. Showed up to find out that they gave our table away. That's the last straw for this restaurant. A voucher doesn't replace a lack of respect for patrons. read more

Many choices for the wing sauce! Actually, too many. First time try on the chain's Tuesday BOGO offering. Solid food, wish the celery and carrots are less stringy and more fresh. Maybe it's caused by the weather? I shall see if I will try more on the other sauces in N the future. read more

Ordered spicy garlic and buffalo wings. However, they were so bad and insanely salty and we could hardly taste the difference between the two sauces. They were just salty chicken. read more

Waited over an hour for a burger was told someone else took it so they made me another one. When the burger came out the fries were cold and the bacon was almost raw. Not very impressed stick to the wings. The manager and servers were great though even though the food wasn't read more

Buffalo Wild Wings - Served basically raw bacon - American Near Me - Shrewsbury, Massachusetts