Came in today with my husband after some shopping. The place was packed and I didn't immediately notice but there was only one server(Ryan) and the bartender working the front of the house. Ryan never made us feel like they were short staffed. He was attentive and very helpful. Thank you Ryan. read more

Buffalo Wild Wings - Chicken Wings Near Me - Santa Ana, California

This is my neighborhood BWW just a mile away and I used to come here weekly around a decade ago during college days with buddies. I have some fond memories here of good wings, solid service, and crazy sports moments. Those days are long gone with a slow and gradual decline in quality and service here since. Shame for such an excellent location and an iconic decor that still holds up, but this franchise clearly does not prioritize quality control and is coasting on the location and the name brand alone. The service used to be rather good, ironically when it was pretty slammed on the bogo days. To highlight the decline, I had a particularly strange experience with a server in the past year who dropped off my order with ranch instead of blue cheese. I called him over to point out the mistake and he just gave me a weird look and walked away without a word. Came back around 5 minutes later and simply just said "the system says it's blue cheese" before walking away again. Dude, the system says? My tongue says it's ranch. I felt like I was going insane so I had my friends try some and the unanimous decision was that it was indeed ranch. I had to flag him down again - my wings ice cold at this point - and practically beg him for blue cheese instead of the ranch. With a huff he left again and eventually came back with actual blue cheese. His service was otherwise decent enough, but for some reason an ounce of incorrect sauce was the hill to die on that day. Other than that, they started really skimping on the sauce. The wings are like half-covered now at best. Really disappointing when the sauce is the only saving grace for the chain at this point. My latest experience here was the last straw and what prompted this review: this past Thursday the 2nd, I ordered the bogo boneless 15 piece (30 total) for takeout and got 27. Not one, not two - 10% of my order missing. My roommate had already eaten his share of 10 and that's when we noticed the remaining amount looked rather light. Contacted BWW support on April 3rd and they said they would get back to me in 2-4 business days. Here we are on day 5 with nothing but crickets so here's my honest review. Tl;dr: I do not recommend this BWW. If you're craving wings on a budget go to Fire Wings. If you wanna splurge, hit up bb.q chicken. If you want a sports bar vibe with your wings, go to D&B. Seriously, you're above this place. read more

Buffalo wild wings is not a spot I would rave about...however...I was able to get my free 6 piece birthday wings. I got it to go and the coupon lasts basically a whole month after your birthday! For this reason alone, this location where I picked up from gets 5 stars. Ordering on the app was simple and my coupon was automatically applied. Food wise - it was okay but it was free. I got 6 bone in Wings with spicy garlic. Sauce on wings, mixed wings, and no dips or veggies. Wings were a little crispier than I'd like. It was decently spicy, but I didn't taste much garlic. Service was quick and easy since I online ordered and just picked up as it was a to go order. Atmosphere was dark inside and gave a sports bar atmosphere which is not somewhere I frequent. Again, everything was okay to me, but solely due to it being free - 5 stars! read more

The Pick 6 deal is honestly pretty solid for the price, good variety and you get your money's worth on the food side. But the service was alright. Our server wasn't very attentive, refills were hard to come by, and things just felt dead overall. Not a bad spot if you're cool with a relaxed place, but if you're hoping for attentive service, you might leave a little frustrated. Food: Service: read more

This is probably my least favorite BWW. It's smaller than other locations. The employees weren't very friendly, and the service was really slow. Other locations have a fun atmosphere, but not here. read more

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I've had better but this is consistent for when you need something at a late hour. I had a chicken philly, I could've got wings but I've remembered not enjoying them much. I also doordashed so keep that in mind with this review read more

Gave me 5 boneless wings instead of 6. Honey BBQ was good. I got takeout so I didn't check until I got home read more

Buffalo Wild Wings - Chicken Wings Near Me - Santa Ana, California

Very disappointed with my experience at Buffalo Wild Wings. We waited around 20 minutes while employees stood around chatting before anyone acknowledged us. After finally being seated, no one even offered us water or came by to check on us. To make matters worse, the employee who seated us was sucking on a lollipop while handling our menus, which looked extremely unprofessional and unsanitary. Then a family of six was seated behind us, and staff took their order and brought them drinks before we had even received water. Overall, the service was terrible, the staff seemed disorganized, and the professionalism was lacking. Definitely not the experience I expected. read more

I used to love BWW back in the day but boy did they go downhill.. A big group of my friends wanted to do an order pick up for 70 wings with fries & drinks. Why was our ENTIRE order wrong. We got the 70 wings but not a single flavor was correct. That aside, who cares about flavor choice. The real problem was the execution of flavoring these wings They were sooo dry like barley even had any sauce or powder or anything on them. We literally couldn't even get half of it down. In fact we all made a joke & called the wings chicken nuggets because they were straight flavorless. Look at the photos attached you'll see. I feel mean for saying this but just stick to wing stop. read more

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The happy hour pricing is extremely disappointing--$7.25 for a very small house margarita is not a good value. We ordered one last margarita at 5:50 pm before happy hour ended and we still got charged full price for that one because it took 10 mins to receive it. What made the experience worse was the service. After our waiter closed out our bill early because she was leaving, we were completely ignored. Not a single staff member checked on us afterward despite walking by multiple times. Poor service and overpriced drinks--unfortunately, we won't be returning to this location. read more

Buffalo Wild Wings - Bill - Chicken Wings Near Me - Santa Ana, California

Server forgot my appetizer, I informed him and he still failed to correct the error. I informed the bartender who did nothing to correct the error or shall I say negligence. On my way out the door I ran into the server, confronted him and asked to see the manager. I was ignored. Don't eat here, see all the other negative reviews! read more

BWW has consistently provided sub par service in every location we've been to. Except this time. We had John as our server. He was very attentive and was always making sure to check on us. Even while we were engaged in conversation, John made sure to come by and glance over at our table to see if we needed anything. His service was excellent and made a lasting impression. Restaurant is huge with half of it being part of the bar. Restrooms are well kept. Food came out hot and fresh. We love John! read more

check your receipt and take a photo like i did . tip was added after i put zero tip . the bartender jazmin was ridiculous un professional and should not be a bartender if she cannot handle the fast past . i took a picture of my receipt and screenshotted the charge , she added a tip like i would not notice. she got mad because i reminded her about my drink , which she obviously forgot since it was 10 minutes and she was helping other customer at the bar that put their drinks in after me . this place is criminal , stealing money from customers like that . read more

There was a line, didn't mind the wait but the service absolutely SUCKED. Waited 20minutes until a waitress greeted us.. ordered appetizers.. onion rings & wedges.. HELLLLAAA SKIMPED US. It's not like it was packed, people were leaving & their were plenty of empty tables. The owners need to tighten up the crew or do something. That's why ya'll got shut down for roaches awhile back, no one wants to clean & work. Management can literally care less. Only reason ya'll still in business is because of location. read more

Buffalo Wild Wings - Chicken Wings Near Me - Santa Ana, California

Where do I begin... place is a mess, the beer tastes odd, the glasses are dirty and smell bad. The food is always overcooked. The wings are small and hardly any meat. The last time we went they were all out of wedges and French fries and wanted to charge us extra for any other substitute. Overall very disappointing. read more

Customer service was horrible! Food was cold, no one came to check on our table. And I had to get up and get myself napkins. This was the worst Buffalo Wild Wings restaurant I've ever been to. If I could give negative stars i would unfortunately I will have to give at least 1 star. read more

Honestly, this used to be the place! I've been here multiple times over the years and it's always been great - except this last time. It was beyond awful, so awful in fact I'll never go back to this location. First off, it's was really rainy - totally nothing they can do about that cause nature, duh! but when your roof is constantly leaking and it's having an effect on your customers maybe something should be done. We sat at a booth and noticed dripping, we thought okay - let's move booths except there were at least 5 booths that were out of order due the to rain. We were then sat at a table with some of thee most uncomfortable chairs - not to mention it was by a dirty bucket. A literally bucket with food in it that was catching water. Let's get to the food, you order through the app and they bring it to your table. I ordered first and then my friend did, by at least 10 minutes. And she got her food first. I waited 45 minutes for my food. That's absolutely ridiculous. And also, my wings compared to her wings were laughable. Hers looked like actual wings that you'd expect to get and mine looked like the bottom of the barrel ones. Also, our waitress was the worst. She never checked on us, never got us refills. We couldn't find her half the time. It was just an overall awful experience. And you pay through your phone which was annoying because the app wasn't loading properly half the time. My I'm absolutely disappointed and I won't be back. I won't be surprised when they close for good. read more

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For food, the chickens are dry and don't have much meat... I ordered kid traditional wings with a side of celery and carrot and a mango habanero sauce. I also ordered sweet BBQ sauce for $0.6 extra. I prefer the sweet BBQ sauce over mango habanera, just because I usually don't like my chicken to be spicy. I ordered takeout so no service was provided. However, when I picked up the food I noticed that the interior smelled kinda bad. It doesn't smell like the smell of food. read more

Buffalo Wild Wings - Kids Traditional Wings - Chicken Wings Near Me - Santa Ana, California

You walk in and you can tell the Hostess hates her job. Literally, who thought it was a great idea to put her there? The waitress was subpar- like did the basics but no personality and lacking attentiveness and also girl- food safety too don't ever put change, money or receipts INSIDE someone's to go box. Are you crazy?. The food? Felt sick and threw up outside. We could've gotten a better, hotter meal at Weiner Snitchel. It's gotta be telling when my 6 years old says "I didn't want to eat my food momma, my body said it's bad from here." read more

I can't remember the last time I was at a B-Dubs, but I now remember why I hadn't visited in so long. The wings are just ok, and the place is loud. It's also not very clean. The floor was littered with bits of food and trash, and even though it's carpeted, the floor was sticky. It also takes an order way too long to come out. I was surprised to see so many people dining there. There were lots of to go orders, and even they waited long. I will not be back. read more

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-cold ass wings and wedges -they don't acknowledge you (I've waited 15-20 minutes) by the regular tables AND the bar. With no hello.. how can I help you? Any questions? NOTHING. -restrooms are horrendous. -you feel forgotten here and like you're a bother when they "help you". -IF YOU HATE YOUR JOB THEN DON'T WORK HERE. -BONUS: I clearly left no tip when I signed the bill receipt.. tell me why I saw a charge on my bank card for a 10 DOLLAR TIP. On top off this list they're literal THIEVES. I LITERALLY WROTE A ZERO WITH A MARK THROUGH THE ZERO, as is NO TIP. Crazy.. where's the management at? In the back room doing coke?? Fkn INSANE. read more

Beautiful looking new restaurant. Huge, great tables. Stood at podium for over 5 minutes til bartender came out and said, let me get a regular employee. Obv not staffed properly. read more

You can read it yourself. This reviewer does not typically give bad ratings. However, service here just does not live up to what it should be. Food is average. Like the potato skins. Any kind of tater tot is good. Tap beer is OK. But frankly, the service and the food does not motivate one to come back to a sports bar when there are so many other options with better food better service and better ambiance overall.Go somewhere else unless you are desperately seeking sports. read more

How is this place still allowed to operate the way it does. Buffalo Wild Wings ownership should step in at some point, simply for the sake of quality consistency. I used to come here at night and the service was ATROCIOUS - understaffed and generally unprofessional, and I basically boycotted it once the Newport Blvd location opened. I just ordered from GrubHub, hoping they were under new management, but this was the worst experience I've ever had. Wings were cold, stale, and chewy, the wedges were cold, and they couldn't even get the ranch/blue cheese right, which was spilled all over the bag. Do yourself a favor and avoid this location. I actually can't believe this place is still in business. read more

THIS RESTAURANT ILL RATE 0 stars I got here 12:20 am and last call is 12:45 & The manager sucks he was in a bad mood not trying sell us drinks anymore he shouldn't be a manager read more

Overall a solid experience at this Buffalo Wild Wings on Bristol Street in Santa Ana. We arrived at 9:30 PM and the food came out fresh, quick and delicious, the "pick 6 meal for two" is a great deal. The atmosphere was fun and lively, the service from the waiter and bartender was great, happy and fun workers with cheerful attitudes, bartender gave us games to play with. Awesome spot to watch a game, and relax late night. Will come back! read more

Buffalo Wild Wings, 3811 South Bristol St, Santa Ana, CA 92704: Feels like this place peaked on opening day and has been downhill ever since. Walk in, and the first thing that hits you is the stench--stale fryer oil, spilled beer, and regret. Old buffet vibes without the charm. Service? Barely there. was indifferent. The restroom? A crime scene. Piss puddles, broken fixtures, no mirrors, and a stench that could peel paint. The counter was soaked in who-knows-what. I snapped a few photos, but nothing captures the full horror. The layout's as bad as the upkeep. Cramped, chaotic, and clearly designed with zero thought. Maybe it's the GM's fault, maybe it's systemic neglect. Either way, no one's doing their job. This isn't a bad day; it's the business model. Serve wings, take money, skip maintenance. Investors should be embarrassed. Customers should steer clear. This isn't Buffalo Wild Wings--it's Buffalo Mild Disappointment. #GMPROBLEMS read more

Buffalo Wild Wings - Puddling Piss - Chicken Wings Near Me - Santa Ana, California

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Got there 11:50, they close at 1 am. As soon as i seated, Monse the Bartender said 5 mins for last call, which doesn't bother me, but the attitude does. Also asked for my Id. I had a picture, and said she needs the physical card, again with attitude. Pls if you don't like your job get another one read more

DISGUSTING! I ordered online as this was my nearest Bww location but I will never come to this location again. As soon as I walked in i immediately regretted choosing to eat here. The place literally stinks from the moment you open the door. I was so grossed out I wanted to cancel my order. It literally smelled like rotten spilled beer/cheese and throw up. So gross I loss my appetite and I'm not even exaggerating. Who knows how dirty the kitchen is. This place needs to be inspected by the health department. Besides that the employees walked past me a few times as if I was a ghost. I waited about 5 minutes to be even greeted as the whole I assume is the manager kept walking past me without acknowledging my existence.. I was finally helped by this younger guys.. he was nice and had good service.. this whole restaurant needs a refresher, better management and the employees need to work on their hygiene. Horrible presentation with old pants,stained shirts and dirty hats. Not a good representation for a restaurant. No joke. This restaurant was disgusting and I am not exaggerating. Read the rest of the reviews . read more

Buffalo Wild Wings - Ketchup bottle on the floor and dirty carpet - Chicken Wings Near Me - Santa Ana, California

We tried to give this place another shot.. We did come on Tuesday, so I guess it was a special going on, but honestly, it took 20 minutes to get our drinks and we didn't even bother to order our food because we knew it was going to be another 40 minute. Wait. You guys need to make sure you guys have enough staff on busy nights . The bartender was going crazy with all the orders and I do not blame her at all. I'm blaming management. read more

Buffalo Wild Wings - Chicken Wings Near Me - Santa Ana, California

Scheduled food for pickup, arrived right on time and wings were already cold and hard. Obviously had been prepared it as soon as I placed the order instead of preparing it so it be hot and fresh at time of pickup. Ordered 3 flavors and received them all mixed together with no separation. You want 3 flavors? Best we can do is one new flavor of everything mixed together. Should have looked at the reviews before ordering at this location, never again. read more

Buffalo Wild Wings - How I received 3 flavors (picked up from store). - Chicken Wings Near Me - Santa Ana, California

Horrible service don't understand why there understaff ! To get your food you have to wait 40 min by the time you get your food it's cold and dry and nasty . To get them to redo your food they put sauce on top of it and make it seem they redo it and when you bite it it's still cold from the inside . The atmosphere was disgusted dirty tables and the floors with trash . They seat everyone all in one section like sardines . Super disappointed in the price I payed for cold food . Ended up getting food poisoning. At this point they should hire people who actually work in customer service and get a manager who actually is motivated to give clients the best service possible. Don't come ! Take your money elsewhere read more

I ordered my food from here and they made me wait for my order 30 minutes extra more even after on my end it said my order was ready. As I was eating my food I found 2 hairs on my food super disgusting. read more

Buffalo Wild Wings - Chicken Wings Near Me - Santa Ana, California

Food comes out quick, Bar staff need retraining. Seems like the urgency to pour beer and some shots isn't there. Had to waive down the bar tender since she decided to start cleaning while leaving our poured beers under the tap for like 10-15 minutes. Sent over one beer only and all the food was at the table. A few minutes later the rest of the party got their beer. Food is good and quick just bar service is terrible read more

Well what's to say that the other reviews haven't said. Been here several times and it's just dirty to begin with. Walked out this last time and won't be back. Can you please close this so something better can move in. Went to Garfs instead. At least they pour good drinks and you know what you're getting into. This is supposed to be corporate like and that means clean and happy to fix bad stuff with a corporate no mandate policy of bad service and quality. The newer one on Newport is only better by the clean factor but food and service is no bueno read more

I placed a pickup order and arrived at the time it was scheduled to be ready. Despite this, I ended up waiting over 45 minutes. When I asked about the delay, one of the cashiers informed me that my order wasn't ready yet and that she was still waiting on the fries. I followed up again 10 minutes later, and she gave me the same response. When the fries were finally ready, I was handed the wrong order. After pointing it out, she corrected it and gave me my bag of food. Unfortunately, when I got home, the food was not even edible. The wings were stale and hard, and the flavors were completely incorrect. This experience was extremely disappointing not only was the food quality unacceptable, but the customer service left a lot to be desired as well. This situation was truly frustrating and needs to be addressed. read more

Buffalo Wild Wings - Chicken Wings Near Me - Santa Ana, California

This is by far the worst establishment I've been in in a really long time. My boyfriend and I stood up Front for about 15 minutes while multiple servers walked past us. Then we decided to see ourselves since nobody came. Only to find out 15 minutes later after calling for a server to come my way that that section of the restaurant was closed. So then we go to the new section and order something that the server actually had zero idea was on the menu. Wake up brother there's cheese sauce on your menu. My boyfriend would also like to add that the establishment has an extremely foul smell to it. Do better. read more

I came here while visiting my son. I've been to many BDubs across several states. I sat for 20 minutes with servers serving customers around me without a word except a bus girl told me the bar tender asked me to sit in another area of the bar for no apparent reason. I asked to speak to a manager after the 20 minutes and low and behold someone came to my table saying it was really busy. Only, as I said, people around me were being served. This is the worst experience at any of the Buffalo Wild Wings I have been to which is so disappointing. I feel, and I do not ever say this until now due to i have family of many races, I was out numbered 40 to one by another race to include employees. I'm 67 years old and this is the first time in my life I have ever felt racially profiled. I will never go to another Buffalo Wild Wing ever again and i will let people i know why. So very disappointed. read more

I've ordered from this location multiple times, mostly because it's convenient but the service is horrible. Staff sucks. And management doesn't care about the customers. I once again ordered from here. Typically a large order usually over $100 every time I come here. My order is always given to someone else and I have to wait to get it done "fresh". Nothing is ever done for the inconvenience nor an apology is given. Today the manager on duty was Andrea. I asked her if there was anything being done for inconvenience she said no, the ticket is already closed. Of course it is. You gave my order to someone else. Convince or not. I'm not coming here again. Ordering wingstop next time. read more

I waited 15 mins to get sit down plenty seats open One guy cams up and told me n my family to go sit at the bar? so people can forget about us yeah no we asked for a booth they took so long i just left went to a better bufflo wild wings read more