After a year not coming here I stopped by. Once again service was not the best. I sat at the bar and it took them 15 mins to take my order and it wasn't very busy. The server apologised several times. From then in it was great service. The wins tasted great. I had bone in wings 15 with flavours of teriyaki, Parmesan, garlic and salt and vinegar. read more

Buffalo Wild Wings - Chicken Wings Near Me - Madison, Wisconsin

Better check your order every time they don't check if the order says with fries And you have to ask for them And wrong flavor read more

This was a door dash order. But we've had issue in house as well. This last time there was only 5 wings in a 6 wing order no sauce on the side, which was supposed to have sauce on the side. The other wings that were orderd were dry and had very little sauce on them. Then when I called and said we were unimpressed and expressed our displeasure they hung up on me. We use to love this place. We use to go there nearly weekly but it has really gone down hill in the last year. The service horrible and the food is subpar. I seriously would think before ordering or going here. We will never order anything from them again. read more

Ordered food ahead of time and still had to wait an hour after the pick up time for it to be ready. Several other people waiting as well. Multiple customers complaining to hostess and servers about incorrect bills, servers disappearing, etc. read more

Not worth the money. Waited an extra 20 mins for cold wings with no ranch ... they are severely understaffed or undertrained

The bone-In Chicken was hot and crispy . Order came as expected with sauce on the side. read more

Buffalo Wild Wings - Bone-In Wings & Fries - Chicken Wings Near Me - Madison, Wisconsin

Everyone serves badly, some are on calls, they take more than 1 hour when the restaurant is empty, they do not give you the complete order,And they give you a mediocre attitude read more

This review applies to this location (Madison East) and the one in Fitchburg WI. The food is okay, not the best wings in town, which most people expect. In other words the food isn't the problem. They are consistently slow whether dining In or ordering online, always understaffed, and generally don't seem to care that customers are not happy. (If the 150+ other negative reviews over the span of multiple years didn't already prove that.) It is unfortunate, as someone who has worked in food service for 10+ years I understand mistakes happen, and have tried to overlook them in the past, but at a certain point I cannot conti supporting a business that treats customers like this. Whether I like the food or not. Specifically what prompted me to leave a review (something I NEVER do as I understand the negative impact it can have on a business), once again my food was over 10min behind schedule, nobody seemed to care, etc. This is after many other issues. read more

Did an online order. Food wasn't ready at the promised time. Over 10 minutes later, I finally got my order. Got home and found they shorted me all 4 fries in my order. Called and asked a manager for a refund (haven't seen it yet). Additionally, the food was too cold to have been hot when I left. It wouldn't shock me to find out it had been sitting unheated for the extra 10 minutes I was waiting. They were NOT busy at this time. I've been shorted single items a couple of times from this location so the issue is not new. I've been a long time customer but I'm not going back to this location especially ever again. I don't think I've had a good experience in any BWW locations since before covid. They clearly have larger management and staffing issues. If they can't fix this, I'd rather they just close up. That would suck but going there anymore is just self abuse. read more

this place usually has really slow and crappy service, but today the bartender jovante (jojo) was great , never kept us waiting and was fun and respectful. food came out quickly and I appreciate that . thank you read more

It's been awhile since I have been to Buffalo Wild Wings, but I have always like them. On this visit the service was fair. I got the wings and they were good but a little cold. My wife got the cheese burger that looked really good. This is a good spot to watch sports, they have lots of tv's. read more

DO NOT GO THERE! Horrible service. Only 1 server for the entire restaraunt. Messed up our order. Tables not bused for over an hour, floor gross. Several people walked out while we were there since they were not served. Surprised this location is still open. read more

The establishment did not have enough employees on staff for the tables they were sitting. Our food came out 1 plate at a time and incomplete. Drinks, mains, and sides were all sporadically delivered. Nothing was hot. Even the table next to us, half were getting to go boxes for their leftovers and the other half of the table hadn't even been served yet. Will not be back. read more

All I can say is where's the brisket instead of the old where's the beef commercial. The bartender was great, I returned my nachos and he asked the cook if he can make extra brisket. However by the time I would have gotten the brisket the nacho's would be soggy. So we paid for our drinks and left. I ordered a flavored mojito but they were out of there flavored I ordered but the bartender saved the day with a new drink. But my drinks should have been comped read more

Buffalo Wild Wings - Brisket nachos - Chicken Wings Near Me - Madison, Wisconsin

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Horrible service, we didn't get seated for 10 minutes and there was maybe 6 people there, didn't get our menus for 20 minutes and our drinks for 10 minutes after the menus, we had to refill our own drinks because the waiters never came over to us, the food was good but the service wasn't there. read more

Horrible service and experience. Took forever for someone to acknowledge that we were waiting to be seated. After being seated our waitress kept walking by us. We left. Never coming back to this place. read more

Took an hour to get my mobile order after they told me it would be ready soon for the past 30 minutes

I have tried this Buffalo Wild Wings out so many times hoping it would get better but it continues to disappoint. It's a fantastic place to watch a game because of all the large TVs located around the restaurant. The food is usually pretty good as well. Although, sometimes it comes out one plate at a time. Many times, I've started eating and almost finished before someone in my party gets their food. This leads me into the service. There is one male waiter who is fantastic. I wish I knew his name so I could give him props. He has dirty blonde hair and has told me he knows nothing about sports. He gets you what you want right away, is friendly, and efficient. Everyone else I've experienced is inattentive and gives extremely slow service. If you order a beer, don't expect to get it for at least 20 minutes. Overall, there are too many amazing choices in Madison. I wouldn't waste my time here unless you have limited options. read more

Avoid if possible.... Walked in and was told "go sit over there", waited 15 minutes for someone to come over to us, the floors chairs and boots are super dirty. I literally stepped on a wing that was under my side of the booth because I didn't notice it at first..... I asked if they could clean under the table and they said "we clean at the end of the night. Why? Is it yucky?" And the table next the us was just as dirty.... Nasty! read more

Buffalo Wild Wings - Dirty floor under my booth. - Chicken Wings Near Me - Madison, Wisconsin

The food took forever even though it wasn't busy. It was as decent as expected. The staff was chill and apologized a lot. Btw Andrew S. forgot to mention he got a full refund, as did I, for the wait. read more

Food was cold smh! Asked for traditional wings, and I was giving boneless wings grrrrrrrrrrrr and the boneless wings were cold. Didn't get the sauce read more

I have been to this location for pickup about 10 or so times maybe in the 5 years I've lived in the area. I can't not make this up that every single time I order any food to-go, something is majorly wrong. Every time they have missed a number of wings, an entire entree, or missing sauce, it's like clockwork and tonight was the last time I think I'll ever order from here. I ordered bogo boneless on Thursday and they miss counted my order but I didn't realize until I got home and I called asking for it to be remade and they said they would remake it but when I arrived back I was stuck waiting for 30 extra minutes. And on top of that I was passed over to 3 different employees, explaining myself over and over. The last one chooses to not believe me when I explain myself which was just insulting at this point. I'm not trying to spend my entire night off work in a bdubs location but now I'm being looked at as if I'm just trying to get free food out of them. Im over the long waits and terrible service and constant messed up orders and messed up pickup times. I'm not going to go back. read more

Tables usually dirty or sticky, drinks are never refilled after waiting an hour for your meal it's gone and no one comes by to fill it. No papers to clean hands with, can't ask anyone because no one at the counter or walking by serving to ask. I think servers hide on purpose at this point. Saturday night people walked out after waiting over 10 mins to even be served their drinks, and it wasn't even busy. Like 4 active tables. When I eat out I expect at-least somewhat okay service. I have low standards because I know it's hard- but atleast someone to ask for napkins from, a refill, or if I wanted to order something else, anything . Not looking for small talk or quality, just common decency . Next time I'll refill my drink itself since no one's even on the floor to ask. I enjoy their food , I do . But the service been awful the past couple of years and no one seems to care which I don't blame, but cmon... servers have a purpose read more

I love Buffalo Wild Wings more than I love myself. Their menu is my bible. Their bar section is my sanctuary, and baby, I go to church more than a busy priest! A+ read more

Buffalo Wild Wings - Lunch specials that are unmatched by all other sports bars - Chicken Wings Near Me - Madison, Wisconsin

The Service was a little late, but the food was excellent, the chicken and fries was fresh and hot, and it was delicious. 4 stars!

I was a bit disappointed when I opened everything. The boxes weren't even assembled all the way so the sauce got everywhere in the bag. It's hard to tell from the photo but some tabs were not tucked in all the way so the sauces of some flavors drenched everywhere. I ordered so I wouldn't have to cook and clean and of course had to clean anything and everything that the boxes touched. The carrots were dry but the celery was fine. Not sure if I'd order take out again unless they guarantee better take out boxes. The wings were overall good but could have used more sauce. Too bad the sauce was spilled everywhere in the bag. read more

Buffalo Wild Wings - Honey BBQ, Teriyaki, Garlic Parmesan, and Mango Habanero. Carrots and celery. - Chicken Wings Near Me - Madison, Wisconsin

Everytime I come to this location am surprised by how bad the customer service is. Today (8/31/23) placed an order for pick up. After waiting for 15 minutes with no help called location from inside. Cashier came out to answer phone, telling me to wait, I hung up stating that I was actually calling because it was 20 minutes after pickup time and I had been waiting for 15 minutes for help. still can't believe that phone would be answered before waiting customer. explained that every time that I had ordered from location there was some issues. incorrect/incomplete order, past pickup time, etc. Lisa cashier then asked why I keep coming. Reassured cashier that I would not order from them in future and would like food refunded (would not take order and could go somewhere else) but was told it was already paid for so I didn't have to take food but would still be billed. Please go else where for service!! You will not get good service at this location read more

Waited 1 hour past the estimated pickup time. Business was not full. Wasn't even at 25%. And I had time to count. So so much time. I was not alone. Two other people were in before me waiting, and were still waiting when I left. read more

I wish I could give a zero. It had a sign to seat yourself so we did. We waited over 20min for someone to come and tell us that the table we sat at was closed we had sat in a closed section. It's literally one big room so how would we know that section was closed. The place was dead there was maybe at most 3 other tables being in use, several wait staff looked at us while we waited and said nothing. When I waived at someone to come over the lady was nasty basically wanted to know why we were even sitting there....I ordered a Long Island iced tea, it seemed to be a margarita with Pepsi in it. We ordered 15 wings and only got 10. The wings were not even covered in sauce. The food was cold like it had been sitting before being brought to us. Never again this place has gone way down hill. read more

Went here for a quick lunch. It was super empty as it was during the work day like 2ish... we both ordered beers and hubby got a mind eraser... (shot of the month) which was pretty good. Our waiter Hunter was extremely friendly and was consistent and thorough. Our food came out in like 15 mins and was hot and fresh. I loved my garlic Parmesan boneless wings... they were extremely juicy and tender for boneless wings. The Lemon pepper was good but dry considering it's a seasoning and not a sauce. I also got the Macaroni and cheese and it was horribly mediocre... not a lot of cheese sauce and it was watered down. My hubby got the hottest sauce and hottest seasoning and he was definitely feeling the heat. He also ordered the onion rings which were on point and came with some awesome chipotle ranch sauce that we ended up getting extra of for the rest of the food. Service was friendly and helpful so much so that they informed us of $5 off if we completed a survey before we left... we did and the discount was applied instantly. Great experience, we will be back! read more

Buffalo Wild Wings - Boneless lemon pepper / garlic Parmesan wings with macaroni and cheese Bone in spiciest options and onion rings with chipotle ranch sauce - Chicken Wings Near Me - Madison, Wisconsin

Disappointed I've been going to BWs for many years. Sadly the change seems to be going down hill. The Buffalo chicken salad used to have 7-9 big chucks of chicken. Now it's only one long thing strip of mostly breading. When they brought the meals out they brought them one at a time instead of together. It took forever to get the second beer. Bathrooms had no soap of paper towel. (During a pandemic) The silverware is very thin and cheap. When you go to cut something with the fork it digs into your fingers. To many other good choices in town to waste your time and money here. read more

If I could give lower that one star I would. They should just close this place down. 2:00 on a Saturday afternoon there was one server working. Really one. If you can't find people to work than just close it down. I was told there was a wait. She didn't even tell us how long the wait was. She had a bad attitude and was a little bitchy.There where multiple tables open. So after 5 minutes I walked out. read more

I was here pre-covid and the food use to be amazing and overall service was excellent. Pre pandemic the story has changed. Cold food, slow service and mediocre price. I will not be coming back. The food quality and service isn't what it use to be and it's sad. read more

The service was horrible. They acted like we are such a nuisance for wanting a booth and was told no at first. They refused to give us real silverware. We asked for a strawberry lemonade with alcohol and got the strawberry lemonade with no alcohol. The waitresses we're very unprofessional and we're off putting. I do not recommend going to this Buffalo wild wings my experience sucked! read more

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A few weeks ago, on an NFL Sunday, I stood at the front for 10 minutes - several servers walked by me and never acknowledged me. Eventually someone came to seat me and they said, "you can seat yourself at the bar." Even though, they had a sign that said "please wait to be seated." Within a 1-2 mins the bartender asks if I want a drink - he looked like he was in a rush to "pee on his territory" - as if the first person to acknowledge me gets to wait on me. I ordered a beer, and then waited at least 10 mins to get it. During that time - 3 servers came up and asked if someone had helped me. During this time, I searched the TVs for my NFL game - it was a Sunday and any good sports bar will have all the games on, especially when they promote the Sunday Ticket. Mine was nowhere to be found. I eventually asked someone to put my game on. WHY do you have all those TVs and don't put all the NFL games on? They had the replay of a UW football game on one TV and a baseball game on another, but yet didn't have all the NFL games, which baffles me. This is why BW3 exists, right? I eventually moved to the bar because I was tired of waiting for the bartender to wait on me. I was sitting near the end of the bar, and there was another dude by himself at the very end. He leaves but clearly didn't "leave" (not sure to restroom, smoke, phone call, etc.), but while he's gone, a couple (apparently either regulars or friends of the bartender) comes in and asks the bartender if anyone was sitting in the 2 end seats (including where this guy was sitting, but he obviously hadn't left or paid his bill). Bartender didn't say a thing. When the guy comes back, the couple says, "oh, sorry, were you sitting here?" It was obvious that he was. The guy, very nicely BTW, takes his drink and goes outside. The woman part of the couple makes a comment about the guy being "midwestern nice"?!?! - they never once offered to move somewhere else, how can you brag about midwestern nice when you that rude? So freaking rude and the bartender could have and should have "protected" the guy's seat. But he obviously knew them and wanted them to sit there. Then, I ordered the House Sampler, which should come with: nachos with chicken, onion rings, mozzarella sticks and boneless wings. Mine came with nachos (no chicken), mozzarella sticks and boneless wings - no onion rings. When I asked about why no onion rings, I was told that they were out of onion and that they could replace it with fried pickles.... Then, my bartender brings me my check. I hadn't asked for it. I wasn't going anywhere. So, I settled up and left, because they obviously didn't want me there. Then, this Sunday - I seat myself in the bar area...then waited close to 10 minutes for someone to acknowledge me - same bartender as before. He brings my drink, then takes my order. I got wings and everything came out as ordered and in reasonable time. Once again, it was an NFL Sunday and I got there as the early games were finishing and clearly wearing my team gear. There was hardly anyone there. You'd think they'd put games on that people wanted to see. I waited until all early games were done, but still my game wasn't on any of the TV, even after the manager changed all the channels from the early game. There were four games...FOUR, yet they didn't have mine on. I eventually asked them to put it on and they did. During halftime of my game, apparently a new shift manager comes in wearing a Miami Heat jersey and changes a bunch of the games/TVs to the Miami Heat vs Memphis Grizzles pre-season game, including the "main" screen that has the audio throughout the entire restaurant. I asked if she could put the "main" game back on - it wasn't even "my" game, but another important/big game that people were there to watch. She replaces my TV/game, leaving the Heat game on all these other screens that I can assure you nobody cared about. When I asked her to put the other game on, she said, "I turned the box on and it reset the channels." Right. So, no TV ever turned off and a bunch of TVs just HAPPENED to turn to the Miami Heat game that I'm certain SHE was the only person who even cared about it. Let me say this again - pre-season NBA game. When she changes the channel (another table asked her to change another TV back), she keeps the "main" TV on the Heat game so the audio played the Heat game....in the midst of several close NFL games. I'm watching the games and the bartender brings my tab. I hadn't asked for it. When I asked him if he was cutting me off (jokingly, I hadn't asked for it), he explained his shift was over. He never once mentioned this to me - just brought me my tab, just like last time (same bartender). I explained that I wasn't ready to leave - I was obviously there to watch my team. He explained that I could close out with him but the next bartender would wait on me. I wanted to order another appetizer and a drink...I waited 75 minutes and nobody ever stopped by. read more

Got there at about 8:00 pm on Friday Night. The Entire dining room was empty, maybe 15 people in the bar. Still took 20 minutes to get our drink, when we told her what we wanted to order, she said that is only available on To Go Orders, WTF!!! Left without eating there and went somewhere else!! Will Not Go Back!!! read more

Saturday, March 9, I went to buy some wings to take away, apart from the fact that they weren't fresh, a hair grew on my wings.

Last year in November, I visited this place with my son as we were in town to watch a Badgers football game the next day. We arrived the night before the game and found the place to be not very busy, about half full. However, when we walked in, no one seated us, so we decided to find a seat near the bar area ourselves. In most Bdubs, the bar area is usually self-seating, which is what I'm used to. We waited for at least 10 minutes, but no server came to assist us. Finally, I made eye contact with one of the servers and she came over to ask if we needed help. I explained that we had been waiting and no one had seated us, but she mentioned that someone from the front had to seat us. I apologized and explained that in my experience, you usually seat yourself in the bar area at Bdubs. She informed me that it's not the case here. Overall, the food was just okay, so we ate quickly and left as soon as we could. read more

1st, when I entered and waited to be seated, the host sounded a little put out when I told him I'd like to sit at the bar. He said (with a little attitude), " you can seat yourself at the bar", even tho the sign clearly stated to wait to be seated, even at the bar. 2nd, when I sat down at the bar, the bartender ignored me (not a word), and after a couple minutes, went into the back room. 3rd, I sat at the bar waiting to be waited on (or at least acknowledged) for another 15 minutes. I did not see another employee in those 15 minutes. So I left.... I'm a patient guy and am not above waiting. But there was no indication that anyone would ever offer me a drink or menu.... or even acknowledge my existence. read more

terrible service. do not order delivery. they will always forget items. i have given them many opportunities but no more. this location is consistently bad and surprisingly getting worse. their food at this location is inconsistent at best. some times not enough sauce, sometimes it's drowning in sauce to the point that the box is soaked and leaking into bag. read more