We stopped in this location to catch the first half of a UK game, and after having a most unpleasant experience at the BWW on South Broadway, and I'm glad we did. The service at the Old Todds Road store from Jenna was exemplary, the attention to customer service requests excellent, and the accuracy and quality of product top-notch. Although it is so much easier to criticize poor performance, it was only fair to speak to the manager, Matthew, to commend him and his staff on reversing a highly negative view of BWW in general as a result of our experience at a different Lexington BWW store not more than 1 hour prior. I highly recommend this store location because of the attention to customer service, and the fact that for whatever reason, many of their menu items are less expensive than there franchise sister store less than 5 miles away. Thanks BWW Hamburg. read more

my family and I went in here for a nice dinner and came out with food poisoning I do not recommend their wings my mom and I got wings mine were so it they set me on fire and my moms wings they said they were mild well that's a lie both of our food we couldn't even eat they were so hot a covered in sauce. and all night my mom stomach killed here she threw up and I have had a stomach ache and my back is in bad pain I am beyond mad I would not recommend this place to my worst anime. read more

I decided to drive a little farther for this specific location since the other one in town has difficult parking and I am glad I did, since apparently the other location was temporarily? closed... maybe it was just that day but they had a ton of people seated and waiting. We were seated around 5 min after we arrived thankfully. Unfortunately, they only had very few servers. I counted four in one half of the restaurant. Their $10 appetizers promotion was running so we took advantage of it but I am sure so did everyone else there (it is too good). The appetizers were taking a long time to arrive but we knew they were busy. The TV and audio were great. The service was great too regardless of how short staffed they were. Overall I'd give them an 8/10 read more

Wish I could actually give it a zero or minus. I went in on a Tuesday night decent size crowd. I sat down in a bar area as the actual bar was full. I sat there for 17 minutes as I watched several different servers walking around serving other customers. The server in my area served the people next to me twice, and everybody sat there like I was invisible. I come to Lexington for work often, but I will NEVER return to this one. I wish I could publish a word that was stronger than disappointed, but I'm above that. read more

Easy to order and you really can't beat one of their deals. Although it does leave a slight tummy ache after. Their dry rub wings are the way to go! Flavour is good and present. This isn't the place to go for a well balanced meal as raw carrot and cucumber and salad are all you'll get. read more

Buffalo Wild Wings - Wings, French Fries, salad - American Near Me - Lexington, Kentucky

This is the worst BWW I've ever been in. Most of the employees are clueless, indifferent, and incompetent, with an attitude. They wouldn't be qualified to clean toilets. This place is dirty, smelly, and as poorly run a restaurant as I've ever been in. If corporate BWW doesn't close this place down, then the health department should. read more

Atrocious service. Our group stood in the front of the store for 30+ minutes without being acknowledged at all. We overheard that there was no waitlist and the manager told the servers that they weren't seating anyone at the tables in the restaurant at the time. I get it if you have call-ins and you're short staffed, but at least let the angry mob forming by the door that is waiting to be seated know how long it will be. Just sad. read more

As we came in the restaurant about 2p, we were asked if we wanted a table or a booth, twice. While it was good that they were attentive, it seemed like their communication lacked a little bit. But we got seated within several minutes of being there. Our waitress, Pamela, came very quickly and asked if we wanted anything to drink. We both got water. We haven't been to BWW's in a couple of years; so their menu had definitely changed from the last time being there. But we looked everything over and decided within 10 minutes of what we wanted. Pamela came and took our order: All American Burger, 30 pieces of traditional wings with sauce on the side, and potato wedges. She brought them out as soon as they were ready; but we didn't have any napkins or plates to eat from. So we just started eating and we did ask for them later; but she only brought out napkins and she never brought out small plates. We did make do with our napkins and hubby eventually had his burger tray to eat from; but it wasn't the best plan we had wanted. There were maybe 6 or 7 other tables and she seemed to be the only waitress there, so I am sure some of that was overwhelming to her. Also the front station was out of everything: napkins, plates, printer paper, etc. The food came out piping hot and the flavors hit the spot!! We will definitely have to keep this restaurant in mind for future eating establishments!! Pamela was our waitress and was really kind. read more

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We come to Buffalo wild wings for events and ball games. We love the atmosphere. The food is great and our waitress is always wonderful.. We specifically asked for Madison every time we come.! she's very attentive, friendly and makes our experience great! Will definitely be back! read more

I do not recommend this location. I am not happy with this Buffalo Wild Wings. The cashier: Deangela was very rude, nonchalant, and unprofessional. Placing the order over the phone was extremely difficult. I ordered about 65 wings:traditional/boneless, requesting them all to be "WET". The cashier was not familiar with a sauce "sauce gardner", which is clearly listed on the company's website. When I went inside to pick up the order, I checked to ensure my food was made correctly - and it was not. The wings were not "Wet", in fact they lacked sauce altogether. I informed the manager on duty named: Michael of my issue and although he thanked me for the feedback, honestly he seemed a bit annoyed with me. Based off of the experience, energy, and vibes from today's I informed Michael that I would not return. Thank you. read more

Buffalo Wild Wings - Receipt - American Near Me - Lexington, Kentucky

Had a terrible experience here. Waited over an hour for our food, finally asked about it and they had no answer. Gave us food to take home and said to come back tomorrow to get a gift card! I never went to get it, I'm done . The food they gave us to go was disappointing read more

We came here for dinner and were not disapointed. The food was delicious. I got cauliflower wings and a side of fries with lemon pepper seasoning. The only downside was it took forever to get our food. We also got a sampler appetizer and it came after we had already eaten our meals so it went to waste. The service was not the best and she barely checked on our table even though they really werent that busy in there. She also rang my check up wrong. She offered us a get 10 wings and then get 10 free deal so we took it and then she rang me up for 20 wings. The look of the resturant is fine very sporty but cute in its own way. All in all it was pretty good. read more

Buffalo Wild Wings - cauliflower wings and bleu cheese - American Near Me - Lexington, Kentucky

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Called three times to place a irder because i have cash to pay no answer so i figured there busy so i go inside to place my order stand there for 20 mins no one even said a thing to me i then tell a girl i need to place a order and she rolled her eyes and walked back in kitchen read more

Even though today is Super Bowl day this has been the worst experience I have ever had getting wings during Super Bowl day. The customer service has been terrible I feel so disappointed and disrespected, we scheduled this muiltiple days before and our food still took 45 minutes. If you want wings go to wingzone, they have much better customer service and wait time even on Super Bowl day. Also I have to mention the ranch cups had ranch all over the outside of the cups and was warm, their veggies (celery and carrots) were sitting out for what I assume the whole day, read more

The boneless wing were great the spicy garlic had a great flavor Service was great and friendly Will be going back read more

Ordered an online to go order for ASAP, I walk in 20 mins later and ask about it and he says it was put in as a future order it'll be ready in about 20 mins. I've now been here over and hour waiting on a to go order. Manager had an attitude with other customers and offered me my money back but when I finally got my food he stayed in the back and never came out to refund me, so I ended up leaving so my food wouldn't get cold. read more

Ordered pickup from this location for the first (and likely last). Got there at the time the app said it was supposed to be ready. When I got there I was told it wasn't ready. Inconvenient, but I thought "Hey at least it will be fresh." 20 more minutes go by and a line forms up front all for people waiting for pickup orders. I eventually get my order. It's been sitting in the warmer the entire time and is all dried out. read more

Went in restaurant & had "Seat yourself" sign as you entered. There were three employees behind the counter & they never spoke a word. We had a party of three. We seated ourselves and didn't see a waitress around. We waited over 5 minutes & got up and left. Very unkempt restaurant. It's a shame because we like Buffalo Wild Wings in Morehead Kentucky. read more

Terribly disappointed. Husband and I just moved to Lexington last month and this BWW is near our house. Ordered food through the BWW app which was then delivered by Door Dash. Order was half an hour late. Food was ice cold. But the real problem was two of the three things we ordered were wrong and not even edible. We ordered two boneless wings. One arrived as cauliflower and absolute mush. The fries we ordered looked like they'd been sitting under a heat lamp for HOURS. So disappointed. After calling the store they were completely helpless. All they could tell me was to reorder. No thanks. Pretty sure this location has lost our business for good. Worst customer service I've ever experienced anywhere. read more

Buffalo Wild Wings - These are supposed to be boneless wings. But are actually cauliflower mush. - American Near Me - Lexington, Kentucky

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Soooo been a fan of bws street tacos for long time, actually my 2nd fav thing to eat there. Well, apparently they changed the meat to shredded nastiness recently. We ordered extra tacos and I take it off tortilla and reapply to tortillas to make a more even taco- (always done this). Well this last weekend my lady and I got this mess and we couldn't even eat it based on taste and looks. Called manager and he was rude and said wasn't his fault , it was main office change- now I am not a business owner, but I do know to listen and be cordial to customer complaints- (unless it's a Karen) And when I say it looks like dog food that may be wrong as my dog wouldn't even take a bite outta this.. I would avoid this location because rudeness- and if u like street tacos - stay away. read more

Buffalo Wild Wings - Looks like dog food. Salty af - American Near Me - Lexington, Kentucky

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Placed a to go order and showed up, picked the order up to find out that there were no boneless wings. Went back and found out that they were out of boneless wings and didn't say anything. Disappointed in the service. read more

Went today because I wanted to see if this location had the Mountain Dew Legend, a new flavor of Mountain Dew exclusive to Buffalo Wild Wings. When I entered, a gal had asked I was dining in and I stated "No". Then a guy asked. I then stated I was just waiting for a to go. Apparently, he goes behind the counter and I just place my order with him. He then asks "Is that it" I stated "Yes" and it was simple as that. I must state that the pandemic must have taken a toll because while I waited, I grabbed a take out menu and notice the price of wings has shot up! $9.29 for 6 wings! For a large Mountain Dew Legend, $4.75 including tax! These are NY prices people! Why would anyone have to pay that much for a drink? O_o Ah well, it's good though. read more

Buffalo Wild Wings don't know how to portion their meals, they always skimp out on fries on deliveries and the prices are OD

Was told there was a 45 minute wait and decided to stick it out. After 45 minutes the couple in front of us were informed it would be another 45 minutes. They then asked about the people that just walked in and sat down when we were all told the bar seating was closed. "They slipped past me" was the response. I then spoke up and said "we'll go tell them these people have been waiting for an hour." The response was "I'm not going to do that." Will be letting everyone I know to skip this place. I understand being busy, but you at least have to make sure the same rules apply to everyone even if it means having an awkward conversation. read more

never good when we order from here. ordered 3 cups of ranch, one southwest and a blue cheese. we received one cup of what we assumed was blue cheese and this was the cup unused. can you even call that a table spoon of dressing?? read more

Buffalo Wild Wings - "ranch" "bluecheese" - American Near Me - Lexington, Kentucky

There's a reason this one is never as busy as the South Broadway location. Went to the S. Broadway location a couple days ago and they said it'd be a 45 min wait, I called this location and they said they had no wait, granted it took 15 min to get there when we got there there was no host and we stood around waiting to even speak to someone for 20 min, then we got seated and it took another 20 min to get water. Our waitress was nice and did the best she could with what she had. They said they only had 2 servers working, during the NBA playoffs, at a sports bar/restaurant. Management must be awful here so I would suggest going to the South Broadway location or just going somewhere else. read more

Service was terrible waited 10 minutes for are drinks didn't seem to be as busy. Our sever Jayla had a terrible attitude and just terrible customer service. It's not hard being a server especially being one for Buffalo Wild Wings. Maybe if she cared more about her job it would've been better. read more

We ordered the $45 family meal deal with fries and wings for delivery. This is the amount of fries we receive to feed a family? They are also cold and stale. The Wings are also cold. I am appalled at the poor quality and especially at this price. Your restaurant should be ashamed. What a scam. read more

Buffalo Wild Wings - Family order of fries? - American Near Me - Lexington, Kentucky

I was gonna complain but I asked for one ranch and got two free. Can't complain now. But the server did drop are menus and still put them on the table. read more

gave me the wrong food not once but twice they can't get anything right there frl. and spilled sauce all over my food. read more

If I could give zero stars I would. I ordered on the bww website a $50 meal. They delivered the wrong g order which was a much smaller meal. They acted like there was nothing that could be done. I asked for a manager, he said he would try to refund my money but no guarantees. read more

I am a big fan of BWW so my 5-star might be biased. But I like the place, the food and the atmosphere, so it's a 5-star to me. It's definitely a sports bar and a good place to go and grab drink/food during any game days. The drinks are affordable and not that expensive. You need to have an ID to go in to the bar and have some alcohol. I usually order wings and nothing else (why would you? It has wings in its name) I have tried almost all the sauces in the menu. My favorites are Parmesan Garlic and Thai Curry. These days, I get these two sauces everytime I go. They give you sauces as side for dip as well. I usually get Ranch and they are free. A tip is if you order online you have to pay 60 cents for a ranch cup, but if you go there and ask for more ranch (or any other dipping sauce) they just hand it out to you. read more

went to Buffalo Wild Wings on old Todd road Lexington with 8 others we got ours drinks pretty quick but after an hour went by and asking the waitress numerous times to take our order we were Ignored. we asked for the manager he was about as useless as the waitress then said he was going to comp our drinks because we had enough and was leaving instead he give us a bill from another table. What a complete joke that Buffalo Wild Wings Is! read more

Horrible service! If I could give it 0 stars I would. I order online and got the wrong food in my bag and then they took 15 mins to get my food correct. Manager and staff are ridiculous! read more

I tried to place an order on the app today and it wasn't working: I called three times to place the same order. The first time, a woman answered then hung up on me. The second time I was on hold for forever. The third I was transferred to a woman who yelled at me saying they were TOO BUSY and had turned off online orders. I checked the South Broadway location which is very far from me and the app was working just fine for them: I won't be ordering from this location again! I don't care how busy you are, no need to be rude to potential customers! read more

We arrived here about 90 minutes before a UK basketball game expecting a big crowd, but were surprised by the large number of empty tables. We placed our drink and appetizer order and waited a long time for chips and salsa to show up. Our food that we ordered was even slower. On the positive side the food was good, except for my burger which was over cooked. I know this place prides its self as the go to sports place to eat and drink, but honestly for the cost and slow service I don't think we will return. Our waitress was nice and attentive, but the slow speed and okay food was not enough to make it a good experience. There are many better options in Lexington. read more

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Ordered delivery direct from the BWW website. Ordered at 6:19 PM Food was prepared at 6:28 and ready to go. The restaruant is 5 minutes from my house. I didn't receive a confirmatory email, so I called at 6:30 and they said the food was ready they were just waiting on delivery. The delivery service did not pick up the food until 7:40 - over 1 hour later. Needless to say the food was cold and nasty. Also the order was incorrect. I gave them a change to make it right. I sent a message to the company but they blew me off- advising me to call a third party delivery service that they arranged - in a non personalized form letter. Never again, there are much better options, with better food and better service. read more

When we first arrived we were told there was a 20 minute wait but it took 40 minutes to get a table while there were multiple tables open that were never sat at for the entire 2 hours we were there. Our server, Miquella(might be spelled wrong), was very inattentive to us and acted as if she would rather be anywhere else. She never checked on us to see if we need anything, when we told her about the problems with our food all she did was look at us as if it was the biggest inconvenience possible and said "okay". We had to wave her down anytime we needed anything as simple as a refill and when we asked for one she said they were out of cups even though we watched someone go and refill the station not even 10 minutes before. She got the table behind us their drinks and once again, disappeared for awhile, while we were still waiting on our refills. We ordered drinks and it took her over 30 minutes to get them to us and it was obvious that they had been sitting there for a very long time because the ice was basically gone. She couldn't care less about anything we told her. When our appetisers came out we had to send our chips and queso back because it was cold, we would have sent our mozzarella sticks back as well because those were cold too but we were too hungry and needed something. For some reason our burger came out along with the appetisers before anyone else's food and it was as well, cold. That wasn't even the worst part about it - there was a hair in the fries and the burger was raw. When the rest of our food came out, cold, we were still missing one of our entrees and our server did not tell us anything about it, such as it was still working or she was going back to get it, nothing. We didn't even realise it was missing for a good 5 minutes. We had to go up to a whole different server at one point just to ask about where that missing entree was because it was rare to see our server let alone get anything from her all night. As well as we had to go up to the host to tell him about the cold appetiser and the raw burger with the hair. The manager tried to appease us by saying the burger would be taken off our bill but when we got our checks it was still on there and we had to, again like with anything else, track her down to ask for our checks first and then tell her about the mistake. When we went to the bathroom, the men's was completely out of paper towels and the women's was shockingly disgusting. There was poop smeared all over the walls in 1 stall, there was pee all over the walls and floor in the second stall, and with the only kind of clean one there was a long line of women waiting to use it. To top things off floor underneath our table was covered in trash and old food. I talked to the manager about what happened and he was very kind to take care of our meal but this experience was beyond words. Half of us at the table are servers ourselves and can understand an off day here and there but this was just baffling and awful. There was not a single positive thing about coming here and we left so disgusted and disappointed that we even wanted to go there in the first place. read more

Great Wings, Fresh Fries & Nice Staff. Perfect for Game Days with family and friends.

Ordered through DoorDash to be delivered to the Hilton as we are trace. Asked for wings and a Cobb salad and made sure they knew to include plates napkins and forks. None were delivered. How do you to carry out wings without napkins? Or salad without forks? Plus Cobb salad was put under hot wings which made it soggy and inedible anyway. read more

Buffalo Wild Wings - Cobb salad soggy and I guess meant to be eaten with your hands. - American Near Me - Lexington, Kentucky