Great experience. Food is always good here and staff is very friendly. Managers are always checking up on everyone to ensure everything is great. Ask for the manager Patrick if you need anything or just want to compliment, he will take good care of you. My only con is the carpet flooring, they need to update. read more

Buffalo Wild Wings - Yummy - Chicken Wings Near Me - Grapevine, Texas

Listen... if you are hurting for some chicken wings, then maybe... MAYBE this is the spot for you. But break out your wallet and lower your expectations. I couldn't fathom paying that much for wings so I opted for the salad thinking surely for the price it would be decent. How bad can a salad be? What I got for nearly $16 was laughable. I won't pay this ever again. Maybe if you win the lottery then go for it. Other than that. Hard pass read more

Buffalo Wild Wings - Salad - Chicken Wings Near Me - Grapevine, Texas

Great place to watch Monday night football if you have a wait on a flight. Appetizers were good. Unfortunately our wings were not. After ordering them well done they still came out uncooked. 2 out of the 4 in our party got sick from them. If you have another option I suggest you try something else in the airport read more

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This place lives up to its 2 stars and I gave it its two deserving stars. Service was good. Bartender was nice and attentive. My main gripe was about the food. I came here for the 9er v lions game and it wasnt busy as pluckers was. It made me wonder why? I had originally went to pluckers first but it was super busy so i came here as my second choice. Now i see why its losing business and why it will soon close down just like the red robin across the street from it. My issue was with the food. When i got it, it was not hot. Like it was sitting there and then i finally got it. Im not the one to complain about temperature of the food so i tried eating most of it and i ate 3 before it was just too cold for me. Fries went stale really fast like they were reheated in the microwave. I didnt want to complain and have my stuff spit on. So i muscled to 3 because i was hungry. Now i see why its losing business to pluckers. The food here lacks quality. If I order food, i expect it nice and hot/warm. It wasnt. I stayed til half time, left my fries and took the rest of my wings to go so i can reheat them at my house. But we left during half time to boomerjacks down the street. The main 2 screens behind the bar are huge but are projectors so the quality is horrible. They look like 90's big tube box big screen tv's, very bad quality. This and the food quality is the reason I gv it a 2 stars. The beers were $5 for domestics thats the only reason I stayed til half time. We ended up at boomerjacks better food, drink specials and atmosphere. Oh and the bathrooms were a joke. They had urinal cakes on top of the urinals to pretend and make the bathrooms smell nice. But thats just nasty. read more

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Ordered my food at 745 didn't get my food delivered til 1015 to open the box and see my order was basically missing chicken and fries but what was given was still unacceptable how tf am I suppose to eat burnt chicken but yet it's cold af i wish they'd just close this place please read more

Amazing service! Food was on point! 100% will come back to this chain again. Best BBW in the area. read more

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I have been going to BWW for years now. And it seems every passing year the food gets worse. I just paid $30 dollars for tiny, overcooked barely seasoned wings. 7eleven literarily has better wings. I can understand having bad wings here and there. No one is perfect. But now it's every time I go there, I get horrible wings. And the prices keep going up to boot. I don't think I will be going back to BWW anytime soon. read more

I have nothing but goo things to say here. We went for a quick bite before a track meet. We sat at a table in the bar and didn't get greeted right away and I was hoping they knew I was there. Normally I don't care but we were in kind of a hurry. Once the server greeted us and got our drink orders it was smooth sailing. We ordered 20 wings, all flats, salt and vinegar and garlic Parmesan and fries. I love the salt and vinegar wings and this is the only wing establishment I've found that has that flavor. Our food came out fast and hot. We didn't have to scarf it down and asked for the check as we were finishing up. The server was great! read more

Buffalo Wild Wings - Wings and wedges. - Chicken Wings Near Me - Grapevine, Texas

Soooo done with this place!!! Smells worse than ever; like NYC sewers. Bathroom even more disgusting. Service is not good, outside area terrible on a nice day? What is going on here? read more

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Wings? Hahahaha! On a bluebird maybe. They were nuggets, definitely not wings unless were talking sparrow. Good thing it was Thursday's BOGO night or I would've been super mad! Service was abysmal, but to be expected in this environment. 2 stars because we didn't get sick. Disappointed. read more

This BWW location is terrible at best. I was going to use the word suboptimal but that's the word you use when you order a good steak medium rare and it comes out well done. Terrible is more appropriate - the service (which is abysmal by the way) to the cleanliness, presence of the staff, management included, to the treatment of the customers is so way under even the most minimal expectations, it's actually quite pathetic. We go to BWW in Bedford at least once a week and that one puts the Grapevine location to shame. Easily. If you're at the GV location, do yourself a favor and travel 8 minutes down the highway and go to a BWW that's worth a damn. Right down the street off Airport Freeway in Bedford. Tonight - my family was literally at BWW in GV and my 7 year old daughter said "this place is terrible, let's go see Shay at the other one." Well played baby girl, well played. So. We did. Do better Grapevine. read more

Came to watch the cowboys game and thought we lucked out since the other wing places in the parking lot had long waits. We were sat immediately and that's where the good experiences ended. Food was cold. Trash on the floors and empty tables. Waitress was kind but came got our drink order and half an hour later finally got them. We went ahead and ordered food and an hour later got it. Normally for a game day I would have expected that but the restaurant was empty. All around horrible experience. read more

Buffalo Wild Wings - Cold Wings that were stuck to the paper when they came out "hot". - Chicken Wings Near Me - Grapevine, Texas

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0 stars if I could. Not only was the vibe depressing and dark. The server came up to us and said that since he was a trainee. That he couldn't take food orders. Like what? Never coming again. Ok... byeeeeeeeee read more

We used to enjoy eating at this Buffalo Wild Wings but not anymore. The quality of food just isn't there anymore. Last night was probably our last visit for a while. Our fries were cold, our wings were also barley warm. Then I had so much sauce on my wings it was gross. There were so many dirty uncleared tables all over the restaurant. You used to see a manager checking in on people, didn't see a single manager helping on the floor:Time to find a new place in the area for wings! read more

Buffalo Wild Wings - Chicken Wings Near Me - Grapevine, Texas

What an unbelievably bad experience. They have a $4 Crown Royal special so I ordered one neat. Waiter was pretty new and asked if I wanted a single or double and I said single and showed him the $4 special on the menu. He delivers it in a rock glass and I ordered a second. Bill comes and they charged me $14 for each. I pointed out they should be $4 and he got the Manager Amanda. She did not care about what I ordered. She just said I consumed two doubles. The waiter even backed me up but Amanda didn't care. To add insult to injury, the "doubles" were more than $8 because those are not the special. Wow read more

This location 06/06/24 the service was not up to par. I waited 20 min for a beer, After the first 20 min then i was told my drinks was lost. It was a total of 35 mins before received my beverage and 40 mins for my food .The food arrived at my table nice and hot. This is a fairly new location for the TV's to be out. I asked for manager to address my issues no one ever arrive. read more

We stopped going to the Lewisville location because of the service.. lately the last couple of times , the wait on the food is taking longer. There should be a sign that it's open seating instead of having guest waiting in the front. Our server , WILLIAM, was the only one we seen the first hour we were there. Then other servers/ employees showed up and didn't really help.. we seen our food in the window for a good 20 min before William was able to to get it because he was getting his own drinks from the bar since the bartender called out as he told us. The manager.. I seen him 3 times, once coming out of the restroom, walking around. Then FINALLY in the kitchen helping , since the food was there for a while. Lastly, delivering our potato wedges that had to be redone because they were cold. WILLIAM was great! But everything else... horrible experience for my family and I. read more

We all know what Buffalo Wild Wings entails and their primary menu item. New to town and haven't tried this location since moving and I was surprised. The restaurant was clean, staff was very friendly, and the ambiance was a lot nicer than any other location I've been to. The food came out fresh and the beer on tap was served nice and cold. read more

60 bucks for an hour wait, then to just get cold and dry wings. They were also drowned in sauce, like so much so that I couldn't see the wings...Go somewhere else if you want to get actual wings. read more

Never again. Who is the GM and how is the district manager not changing things because this was a terrible experience. We went on a Friday at 3 pm, the bartender was taking care of not only the entire bar area but also the dining area by HIMSELF. So I understand he was busy but he got a bunch of stuff wrong. My girlfriend got the hot wings and they were awful, she said they weren't cooked all the way. I asked for a 6 piece but he put 10 piece instead and I asked for potato wedges and never received them. Not to mention the vibe is totally off. The restaurant is so dark and depressing. Sucks because I like Buffalo Wild Wings in general but this location is terrible. read more

Went for lunch today. Sat at a bar table like we usually do. Jonathan was awesome!! Super friendly and attentive! Food was a little slow to come out, but no big deal. read more

Slow, inattentive service. Server would check in once, maybe every half hour (felt longer). And getting someone to change the channel on one of the TV's requires an act of Congress, apparently. read more

Honestly...... smells straight terrible in the restaurant. My partner and I go to Buffalo Wild Wings in different cities as it's his favorite. I am sitting at the bar waiting for our Togo food. Even the bar you can't get away from the smell, although the bartender was nice. The bathrooms smell like a sewage line burst; he was brave enough to go I was not. Our Togo order was over 10 minutes late from the projected time given when placing the order. Then luckily we checked our order as it was almost 100$ worth of wings. We were missing 10wings from our order. The manager did come and fix it right away which was nice. Although it makes me wonder how many people Order online; tip online; but are missing items. read more

Usually a solid meal. Today wings were awful. Dry as a bone. Not flavorful and couldn't taste meat due to dryness. Service good. Should have told them to remake. Wasted money. read more

Been coming to BWWs for years. Today, walking in the place just looks dirty and has an acidy vinegar smell to it. Really slow service, 15mins and nobody asked to take our drink order. Not sure what has happened or who runs this place now, but the last time I am stopping until this place gets cleaned up. read more

Service was bad. Never got seated, hostess was throwing stuff around and laughing in the back

Horrible Service. We sat down and kindly asked to change the channel to a ball game we came to watch. We asked 3 times. The 3rd time she said she asked the manager then the 4th time we personally called the manager and he said he had no idea. Then we ordered chips and queso. Time passed by and we requested more chips since the food still wasn't here and it took them I kid you not 30 mins to bring out chips. There was one waiter serving the tables and then she disappeared and she was just chilling watching tv with the bar employee. When our food came out we got chicken quesadillas. The quesadilla had burnt cheese all inside it and tasted straight like I licked a piece of coal. The service was a joke. The food sucked. The atmosphere was horrible too. This place is a joke. You are better off heading right next door to pluckers. Better food. Better service. Better waiters. This place used to be good before. They recently have started to suck a lot. Same comments from a lot of my friends who come here too. Go to pluckers instead. read more

Buffalo Wild Wings - Chicken Wings Near Me - Grapevine, Texas

It's the Sunday after a major winter storm so I was just happy to sit down to eat some wings, my expectation meter was set at low-to-none...eat some wings have a cold brew, enjoy family. We were sat down quickly, there was a medium-sized crowd. Now our server, he brought out our food at least 15 to 20 minutes apart so the family couldn't eat together, we kinda all picked at each other's plates. Once we did get our orders, they were again, piece-mealed, so either eat your food while its hot or wait. The waiter would barely linger enough to waive him down to make requests for things like napkins or drinks. I felt like I was a bother. The food was ok. I probably will not return to this particular establishment with my family. I wasn't expecting a Michelin rated restaurant experience at a Buffalo Wild Wings, like I said, low to zero expectations...everything gets a quality of service pandemic pass these days. Cheers and live your best life everyone! read more

RUN don't walk as far as you can from this location! This is the 4th time since their "grand re-opening" where we have had horrible food and customer service. Today, my son went to meet with friends for dinner and again, there was an eyelash in his garlic parm boneless wings. He told the waitress who proceeded to say that was just "herbs", even when he pulled it out and showed her it was clearly an eyelash. This made her mad causing her to snatch his wings, veggies, and fries off the table. As he was getting ready to leave (25 minutes passed since the table was cleared without any communication), his waitress comes back and puts a "new" wings, nothing else on the table. He asks her "where the herbs are" since that's what she claimed the eyelash on the previous order were. This made her mad so he just told her he didn't want anything else they had and left. He told me what happened so I called and requested the manager. I was given to Cameron who proceeded to tell me he was aware and that my son was lying. At that time, Christian told him that he was not lying and had a photo proving it. Cameron got upset and said if "we didn't like it and had so many issues, don't come back" and then hung up the phone. I called back and requested the DM and GM's info to which Jonathan stated Cameron was the GM. I then requested his last name to which he refused and put me on hold. Cameron then got on the phone and said his name was Cameron Andrews and I could call the corporate office at 866-704-0777 then disconnected again. Beyond unprofessional and disgusting. So much for being a loyal rewards member for more than 8 years! read more

First time at this location and it did not start out well. Went in on a Friday night, not too busy. Make eye contact with hostess and she continues to mind her business in the dining area. The lady behind register asks if I've been helped and I said no, so she steps up to the plate asking the hostess where to seat us. We proceed to the booth and get our drinks and food orders ready, no server. In comes Matt, asks if we've been helped and I said No. He sighs as if he's annoyed at the other server. He's super nice and helpful and goes above and beyond the rest of the meal. The manager came by and said Matt told him what happened and he was very apologetic for the delays. Matt asks us if we were ready for dessert on him and we politely declined. He later came by with bill and took $10 off anyways. What could have been an awful review was saved by Matt!!!!! Food was delicious! Would be back but cautious of the service unless Matt is there. read more

Finally getting around to write this, but Management is horrible at this location!! The older gentlemen I've experienced when coming in have been good, roam the dining area, come to check that we are good, make sure people are getting sat quickly and attentive but the younger guy and younger girl are useless! Our previous experience was awful. It took us forever to get sat by the hostess because she was too busy chatting to what seemed to be the girl manager (only reason I assume is because of the different shirt) because other wise she seemed like another server standing and talking. 7:50 we were standing at the host stand and didn't get sat until 7:55, when standing there that's a long time. After being sat it took forever to get greeted (not surprised!!!) manager walked through the dining area to the patio and saw us and didn't ask if we had been taken care of after she clearly saw we were waiting to be sat forever!! Never saw her walk around the tables and check on people. There's no sense of urgency, or care it seems like the waiting staff does whatever they want. Please hire a better, more experienced management staff and maybe service wouldn't be so bad, someone that enforces the rules and makes sure guests are being taken care of not just chatting to the waiters. read more

We have been coming here for years, and things just keep getting worse. Yesterday was the last straw. We came in with a group of 5 and stood at the door waiting to be seated. The place was nearly empty at 5:30 pm. Several employees saw us but no one even acknowledged our presence. Finally someone went to the back and got a hostess. She came out and led us to a booth but I could see grease and crumbs on the seat. I asked if it could be cleaned up but then decided it would be better to just get a different table. Every one of them had schmutz on the seats. We accepted the third choice, so the hostess tossed the menus on the table and walked away. Then we sat there, un-acknowledged, for another ten minutes. I watched many servers walk by, including one who, as I was told later, was ours. She never even said hello. We finally just got up and walked out. As we were leaving, someone stopped me and said, hey, she is your server, while pointing. I told him that I couldn't tell. As we walked past the hostess stand, I saw our "hostess" engrossed in whatever was displayed on her phone. She never even looked up as five customers left. So, we got in the car and drove 300 yards to a packed Pluckers, where we waited for a table and had wings, sandwiches, drinks, and more importantly, friendly people and a good time! Done. read more

Update again.... We have officially stopped going here due to the extremely horrendous smell. It's just dreadfully unbearable. Unsanitary is the only word we have. They need to fix this immediately or this place will go out of business very soon. read more

Ordered delivery through the BW3 web site. They chose to have Door Dash deliver it. Dasher forgot an appetizer, and loaded 2 trays of wings into a bag standing on end, so all the sauce drained out. Called to complain, got a 15 minute run-around because everyone there was apparently a trainee. Promised to refund the appetizer (although I haven't seen it yet), but wouldn't refund the delivery charge. BW3 implied it was my fault for using Door Dash, even though THEY chose the delivery method. The wings were ok, once we got them out of the messy boxes. Not worth the time and aggravation; I guess I'll stick to pizza from now on. read more

Not your normal BWW Smells like an old bowling alley and they gave us Hidden Valley Ranch with our wings Service was slow and food was meh. read more

This is a good place. I like coming here for the BOGO boneless wings. The wait is only 10-15 minutes. The sauces are wonderful. read more

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I am not a huge fan of chains, but my kids love this place. Every time I go, I promise myself that I will not go back again. This particular location is disgusting. The chairs are falling apart, the vestibule smells, the floors are sticky, the bathroom was nasty, and the table was dirty. The food was so slow, tasted sub par, the wraps barely had any chicken in them. I feel like the wings are drenched in sauce. Ordered a Bloody Mary and it looked nothing like the picture. Don't waste your time here, head over to Duff's or *gasp* even Hooter's. read more

went to the BWW in Grapevine on a random Tuesday and the bar server Jonathan was overwhelmed because he was the only server there. Got there at 2 pm and the place was filthy with dirty trays all over the bar, menus strewn everywhere, and receipts waiting to be entered into the POS. Waited over 10 minutes before re even knew I was there. Usually a good experience there, but a manager has to step up and help when the servers are overwhelmed because they get zero help. Luckily it wasn't my first time there because if it was I wouldn't go back, but I know it's normally better. Kudos to Jonathan for keeping a good attitude. read more

Food and service was good. It was strangely dark inside at lunchtime. Other reviewers are correct that the place has a bad smell, like it's moldy or somebody has just cleaned up vomit. read more

Horrible customer service...Deserves ZERO stars I was just in there seated at 9:35pm and by 9:50 no server came by my booth AT ALL. She came to the table behind me but never once said I will be right with you. She walked past my booth 3 times never acknowledging me sitting there. I also saw at least 4 other servers in my area 2 hung out by the area they place the orders. The restaurant was not busy either! T-E-R-R-I-B-L-E customer service. I got up and left I could only imagine how long it would've taken to get my food. read more