Called for an appointment, was told he was 6 weeks out but ask what my problem was. After telling…read morehim he gave me a solution which I followed and solved my problem. Person was not only helpful but took his time to help me. Will call him for future service. Tom H

I am so glad I called southtowns fireplace. My fireplace wouldn't start. Bills told us how to fix…read moreit and it worked. And what a pleasant man. I am now a customer for life. It is so nice that thus kind of service still exists. Thank you Bill!

A rep came over a few weeks to get a model number from our fireplace in our new house. When he…read moreopened it up, he saw that it had never been cleaned (10 yrs old). He also saw that a clip was not in place and if we had turned it on, we could have had a carbon monoxide issue. I was very grateful for his insight. Two weeks later I had our 2 fireplaces cleaned and the 2 guys were great. I would highly recommend Black Hat.

We recently had our 27 year old fireplace replaced with a new one from Black Hat. It is gorgeous…read more The entire process was seamless. Paul our salesman was absolutely fantastic ! He was really helpful,knowledgable and a true professional. Bob and Brian the installers exceeded all expectations. The quality of their work and attention to detail was incredible. They truly are the very best at what they do ! The entire Black hat team was absolutely fantastic, and we would highly recommend them. They did an outstanding job !!

Wayne and Mike showed up on time, prepared the area with drop cloths and got right to work on…read moreinstalling my new gas insert fireplace. I couldn't be happier with my new fireplace and the job the guys did. You would never know they were in my house. Their work was perfection. Highly recommended. Wayne gave me a very fair quote and I quickly agreed to hire them. Thank you.

Wanted an estimate of a cleaning, they stated it was $89 just to come out. That would be applied…read moreto cost of cleaning if price was acceptable. After stating if the estimate is outrageous, I am not paying $89. They then said they could come and give free estimate and the technician would be out between 1:00 and 3:00 on set date and would call 1/2 hour prior to coming. The day came and went, no call, no show. Called company and scheduler knew exactly who I was and asked if I received a call. I advised no call was received and she said the technician actually called her and said he had a family emergency and had to leave. She then advised me to find another company because he was the only technician and she has no idea when he's coming back. Absolutely awful.

The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

These guys really scammed me. They charged me double from what they quoted after doing services…read morethat I had not authorized and they never even sent me the inspection report. Totally disreputable

Requested help with back draft on water heater, chimney inspection, possible negative in house…read morepressure. He looked at the water heater, got it to heat up, and stated my vents were not the problem. Stating my concern was carbon monoxide detector repeatedly going off asked him to inspect the chimney. Again he stated that was unnecessary. There were concerns of negative air pressure from newly installed hood vent. Was installed after the issues started, within 2 weeks of his appointment. Not the cause. He was not interested in checking my chimney or vents. He stated i should call heating and cooling specialist, who i have had out and had another I had phone consult with, referring me to have my vents and chimney checked. I know my chimney needs to be repointed at the very least. Anyway, he didnt want to go on my roof just referr me elsewhere .

Heard decent reviews about company , needed a smaller chimney replaced on my small cape home .. 2…read moreyoung guys came over , set up scaffolding , 1 guy on roof doing the work , took about 5 hours max ... tear down chimney and erect new chimney .. After job was done was told , need new flue ... after waiting for that estimate finally received it $2500 more after paying $2800 for the chimney ... Had that company come over beforehand look at chimney never told me it needed a flue ... Also they reused old tin cap and assembly on top and now it looks bent after reinstall ! Just can't believe $2800 for 5 hours work , what do bricks and a little mortar cost ? Grant it something I can't do , only because of my age ! Understand costs of running a business and making a profit and having a couple of 25 year old kids , I expected at least a whole new tin cap and everything new ... Should have been told about flue as when the chimney was first looked at .... All I can say do homework get a few more estimates ! Will get other quotes on a flue !

Great service, extremely knowledgeable employees. Our confidence in their work and know-how has…read morebeen invaluable, especially as we paid another (cheaper) firm few years ago which did not see problems with chimney and did not discuss solutions.

I would recommend this company to all my;family and friends . did an outstanding job. everyone was…read moreprofessional. my roof is beautiful.

Having to replace a roof on a home that's 13 years old is generally not an enjoyable thing, but our…read moreexperience with 5 Star Roofing and Siding was as good as it could have been! We heard about 5 Star from some of our neighbors, who had the same issues with crappy roofing. After getting some estimates from other companies, Craig Hanes, the owner, came to our house with an estimate and even took pictures of our roof to show us what type of damage we were looking at (including the spectacularly bad front porch awning the previous owners had installed themselves and majorly botched). The pricing was incredibly reasonable and included a warranty for the future. We signed the contract but unfortunately Craig told us that it would likely be about a month before he could fit us in, which made us a little nervous because of the unpredictability of WNY weather. Well, imagine our surprise when we got a call 4 days later from Craig telling us that the weather was going to be favorable for the next 2 days and he'd like to start work on our roof the next day! Fabulous! A large crew worked from sun up to sun down over the course of 2 days and we now have a beautiful roof, and more importantly, it will no longer rain in our bedroom during vicious thunderstorms. Craig was so nice to deal with, and I would not hesitate to recommend 5 Star Roofing to anyone!

Recently hasn't old wood framed, single pane windows replaced. Stockmohr put in vinyl triple pane…read more The windows are beautiful. Installation is excellent. The difference in both the look of the exterior and the warmth near the windows inside is incredible. The gentleman that did the work were timely and professional. And it was a third cheaper than our other estimate. Thank you guys

Stockmohr roofing replaced the roof on my ranch home in the spring of 2023. They were one of 3…read morecontractors we called to give quotes and they were willing to do the most work (reroofing all the different smaller porch roofs, etc) the soonest. They also gave a discount to my husband for being a veteran. We were very pleased with them. They told us about when we would be on their schedule and then called us a week ahead of time to let us know they would be coming the following week. We did ask them to hold off for a day and we were fine with it. They gave us a full set of instructions on how to protect all our belongings from any damage that might happen while the roof was being replaced. The roofers came and did the work and cleaned up after themselves. After the job was completed the president of the company came out and evaluated the job and let us know of any little problems he noticed and told us a crew would be out to address them. It would be some of the smallest things like the roof looked slightly indented in one spot. We were really pleased with this professionalism and felt Stockmohr really had our best interest in mind. It's been a number of months now and our roof seems to be perfect!