The staff is amazing and generally I do very well reselling there. They always welcome you to the store and make conversation with you while going through your items. Management does a great job of training and this past time I actually saw a manager training 2 new people. read more

I will never come to this place again after going to uptown cheapskate. I have a regularly sold and bought clothes from this location for about two years. Used to be very laid back, I could get rid of a couple items I don't wear and find something new. Last week was my last straw. I signed in online to get in line like I usually do. I got there and they said hey feel free to shop around we will call you after we wrap up here. They call my name and I walk up to the counter about 10 seconds later. The associate is doing someone else's bag. I said hey did you say my name? She goes yeah but I didn't know you were here. I said you told I could shop around, (I was also one of maybe three other people in the store , she could have looked around or waited for a second) . Her response was literally "hmm my bad you'll have to wait" frustrating but things happen, I assumed maybe she was New because I was not familiar with her. so I said no worries, and weighted another 10 minutes or so , this time sitting in a waiting area chair . I mean it's literally consignment clothes there's no reason for anyone to be upset. Once it was my turn she told me to shop around. I've had a weird feeling so as I was walking around the store I watched her and another associate glance in my bags without actually looking at any of the items.. didn't inspect them... didn't even take them out of the bag... and then throwing the bags back on the floor . When she called me back up she said that they couldn't take any of my items because they need more summer clothes . I said yes I understand how it works here so I've actually waited to bring all of my shorts tank tops and T-shirts here for that reason. She said "it's just not what we're looking for " I said well you didn't even look in the bags. She stared at me and I just decided to leave before actually starting a problem, I am not one for confrontation . I went to uptown cheapskate the next day . They took two garbage bags of my items , the store credit was a lot higher , and their prices are insanely cheap (found vintage guess jeans for nine dollars , which would've easily been 50 Buffalo exchange ) they also give 10% off if you use a store credit with them the same day you sell.. The best part is they donate whatever they don't want and you don't want so you don't have to log a bunch of bags back to your car. That was always my biggest annoying to the buffalo extreme especially when you have to park so far since it's in Carytown. Besides that, In those two years I have gone there fairly regularly I've seen prices nearly double-triple (why would I pay $35 for a used pair of Old Navy jeans is beyond me) but it continually gets worse. Lately it has been a lot of brand new Mass produced T-shirts that they get from a third-party shein quality place that they mark up to $20-$30 . I don't really understand the point of buying used clothes for the same price of what I can get them for new... Go to uptown cheapskate this place sucks read more

Been shopping here on and off for the last five years. Found a couple things I liked but prices have gone way up recently. Went in yesterday--the average used t-shirt was $20+. NWT? $30+. At closer inspection a lot of the items have stains (primarily pit stains and yellowing), which doesn't leave you feeling good either. You might as well shop new. Thrifting UO, fashion nova, wild fable, and Levi's for $30 a piece is way too high. read more

Buffalo Exchange - Used t shirt tag - Used, Vintage & Consignment Near Me - Richmond, Virginia

So happy with the selection they had the day we visited! Scored a coach purse and a cute pants during my visit, the value is superb as well Customer service was top notch too! Highly recommend this place if you're looking for a good thrift shop. read more

Buffalo Exchange - Steal! - Used, Vintage & Consignment Near Me - Richmond, Virginia

Simple thrift store with a good amount of men clothings and a ton of woman clothings. There's no children clothing, so this is catering to adults. Clothing was a hit or miss, some items came out to be pricer for what is should be. I saw a button up shirt that cost $30 and it wasn't in a new tag. Shoes are reasonably priced. The only downside is if you are a petite person like me, there's no XS sizes available. Only sizes small-xlarge. So I couldn't find anything here for myself, but it's fun to look around at the shoes and accessories. read more

Always finding awesome finds here for great prices! You can even donate your own clothes to the store as well. Amazing service and super LGBTQ friendly. read more

Buffalo Exchange - Skirt- L. Shirt- M. Belt adjustable for size and everything was about $30 - Used, Vintage & Consignment Near Me - Richmond, Virginia

This store has a mix of clothing, accessories and shoes that are nice and a lot that looks like what you find at the local Goodwill with a much higher price. I know they have to pay rent but I didn't see anything unique or worth what they are charging. I hear it's a place you have to frequent to find the unique items so maybe that's the best strategy. read more

I've been in here a few times and am simply just not impressed. Have never been greeted when entering and pricing isn't great especially for how chaotic it always looks in there. For the amount of items they have they really need a bigger space. It's like a hoarders house in there. Which it takes a certain type of person to not be completely overwhelmed and overstimulated by the environment. I also noticed a lot of repeat items that seemed new. There are probably diamonds in the rough but overstimulating is the best word to describe this location. The space just isn't there to accommodate items and the customer service is non existent it appears. read more

My favorite place to thrift!! I've never been a thrift shopper until buffalo - they have a great mix of in style clothing and fun pieces for a good price. All the staff is super friendly! I've sold lots of clothes here and they are very transparent in walking you through the process of what they take and don't take. I've been successful in selling my clothes but I also appreciate that they aren't too particular with brands/ quality but do care enough to filter out super cheap items. I've been able to find a lot of good staple wardrobe pieces and feel good about shopping sustainably! They don't do bags in store so you have to carry the clothes that you buy out, or bring your own bag. read more

I feel like everything is very overpriced for it being a thrift store. While they do have amazing and unique items, I don't want to pay $20 for a severely faded Tshirt. read more

$65 dollars for a used fashion nova dress is diabolical. The clothes are more expensive than if you were to go to any other store.

Very nice staff! Incredibly friendly, helpful, and tolerant of the crowds! I'm visiting in the area and popped in here to check it out. I cannot believe how busy it was, but they said that's normal for a weekend. I'm not a crowd person so will definitely be back during a slower weekday. The staff was very nice and gave me not only great info about their store but also some surrounding stores. Thanks to them for being so pleasant! read more

Wish i could leave a zero!!!! DO NOT GO HERE! Do not go to this place it's so bad and the staff are so rude. I brought in three full bags of clothes and they only took two tee shirts and gave me $4. Then when i was leaving they proceeded to tell me that they found underwear and in my bag so i came home and looked thru all of my bags and found what they call "underwear" they are shorts from Victorias secret their tag literally says sleepwear like how dumb can u be! This is why we shouldn't have teenagers working in this industry. read more

Buffalo Exchange - "Underwear" - Used, Vintage & Consignment Near Me - Richmond, Virginia

I'm not really into consignment stores. I think they are just overwhelming even though I'll donate what I can. I saw lots of variety and numerous shoppers happy with the area so that means that it's pretty popular. read more

Expect to pay full price for used clothing. It's become a sick trend in the city to rob true thrift stores used clothing just to resell it in their store for three times the price. It would actually be refreshing to see a true thrift store in the city. read more

Besides it being cluttered, messy and really dusty. They don't have a bathroom. I was there maybe 20 minutes and three people asked to use the restroom. I mentioned it to the manager that they are loosing business because guess what if you have to use the restroom they recommend going across the street which more than likely you will not return. She mentioned that it's store policy that they have chemicals out & it's a liability. What a lame excuse! Treat your customers better & at least offer a bathroom! Not going there again. read more

I've visited Carytown several times to shop and walk around but had never wandered into Buffalo Exchange. It's got parking right in front and is surrounded by plenty of other stores but this one is a used clothing store with tons and tons of options such as dresses, shirts, pants and shoes. Seemed like the style was more hipster - but it was fun to look around. You won't find any super high end items in here - I didn't - but you can find some trendy pieces like rompers and boots and belts. read more

Staff is super friendly and upbeat! They didn't buy a ton of my stuff, but they seem pretty well stocked. Great place to go for a theme party if you need something in particular, or just to find unique items! Wish they had more of an athletic wear section in terms of shopping, but other than that- great experience the two times I've been! read more

Buffalo Exchange - Cute black romper that came home with me! - Used, Vintage & Consignment Near Me - Richmond, Virginia

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I love this consignment shop!!! While their stuff is usually overpriced, I can always find something to buy in here.

Buffalo Exchange is my new go to place to thrift. They have an array of trendy &hipster items that appeal to everyone. The staff is friendly and welcoming. I wish this store would stock more plus size inventory. The selection was pretty limited when I went however I still managed to find something I really liked!! read more

Really bothered by their customer service on my most recent visit. No one was in the store upon my arrival and both associates were at the front registers and didn't greet me as a customer walking in. It definitely didn't make me feel comfortable or welcome to the store. One lady came out from the back of the store, once I made my way back there to browse, and she was very cheerful and said hello and asked if I needed any assistance. I'm just thinking about common courtesy as a guest to your stores; should be a lot better. read more

All the clothes here are terrible and the staff is rude and unhelpful. Worst thrift store I have ever been to

So glad we exchanged the previous tenant for this store! If you've never been, think of it as a little nicer, a little more hipster Goodwill. Large selection of women's and men's clothing, shoes, jewelry, sunglasses, patches and purses. You can find items that are new with tags on, but most of the inventory is secondhand. I found a really unique vintage shirt here today. They have plenty of dressing rooms and I don't think there's a limit to how much you can try on so don't be shy. I'm usually an XS but they only have S M L and XL organized to help you find your size; I was able to find some XS in the SMALL section. It was tons of fun to look for some good finds, but once I got to the check out line it took forever to finish that process. They asked me if I wanted to buy a reuse able tote for 2 dollars and I said yes. You can also sell or donate your own clothes here as well. read more

The person i was traveling with enjoyed thrifting. I googled local thrift shop around the area. This place is a great find when we were vacationing in Virginia. The whole street is definitively a vibe. There are different types of businesses. Of course clothing shops but also restaurants, oddities, apothecary and much more. read more

Drove down for the day and knew I had to stop by here because I've been to their NY location. Great high quality finds for a reasonable price! read more

Such a disappointing experience. I tried returning an item (within the allowed window, with tags), but because I had received a $1 (o-n-e d-o-l-l-a-r) discount because the item was damaged, my return was deemed ineligible by a manager. Not only is this ridiculous because it's literally a dollar, I also was not told by the manager who approved the discount that this would make the item ineligible for a return. As a manager, that is a duty you have in a situation like that -- notify the customer that the sale is final when you give them a discount due to damage. On top of all of this, the manager was rude and condescending in their tone and choice of words. It's just so unbelievable that the management ignored the fact that I wasn't told about this policy when we should have been, *and* for them to be rude about it when I inquired further. read more

super expensive and cramped holy moly. there's a lot to look through but it is really unorganized, so if you get overstimulated easily, don't do it. it's an overpriced plato's riddled with hipster kids that will not move out of your way in fear that you will find a pair of oversized dickies before they do. read more

This is an amazing store, i wouldn't have even known it was there until i parked in front and saw it on my way to my car, but going inside was a great decision! This store has tons of AMAZING and trendy clothes. All the employees are extremely friendly and knowledgeable and the prices are amazing for the clothes you're getting. A $160 pair of shoes was $40 here (and totally worth it!). I highly recommend this place for anyone and everyone! read more

I was very disappointed in the experience I had at Buffalo Exchange this past week. I was on the fence about purchasing a white jacket that had a stain on the sleeve and at the counter, I asked if it was possible to receive a discount for the item due to the stain. They agreed to a $1 discount on a $21 item. I thought about it for a second and agreed. However, after a few days I changed my mind and decided to return the item, tag still attached, within the 5 day return window. When I arrived back at the store they refused the return because of the $1 discount on the item, saying that this made it a "sale item" and sale items are final sale. However, we were NOT told this when they gave us the $1(!) discount and if we had, we would not have purchased it to begin with. After discussing with the manager for a few minutes, they persisted that this was the case and became progressively more rude and they asked "are you going to continue begging me." It is understandable to enforce policy but, this was a situation that did not fit neatly into their policy and, it was their responsibility to inform us of that upon purchase, which they did NOT do. Additionally, as the manager it is their responsibility to be kind to customers and not rude. Lastly, as a manager, it is their responsibility to recognize when an employee did NOT disclose the policy appropriately upon purchase. I am extremely disappointed in this experience and in the manager's inability to appropriately handle this situation in a kind way that also recognized and apologized for the error on their part in not stating that the $1 discount would make the item ineligible for return. HORRIBLE customer service. read more

WORST CUSTOMER SERVICE EVER!! I had a store credit and had lost my card. However, I had taken a picture of the card. Buffalo Exchange scanned the photo and verified that I had $87.50 credit but they would not let me use the credit because the card was lost. They would not issue a new card. Instead, they gave me a $25. gift card. I lost $62.50 in store credit! This is like losing a bank card and they take all the money you had in the bank. I feel robbed and will never shop there again. read more

Buffalo Exchange is great!!! The staff is extremely kind and welcoming, which makes a big difference. I have bought and sold from Buffalo Exchange and had very positive experiences with both. They have a great selection of clothing, a nice store layout, lots of dressing rooms, and lots of shoes! They also contribute to wonderful charities which you can see by the register. Can't wait to go back again! read more

This store is advertised as a used and vintage store however when I brought in gently used vintage items I was told they don't accept vintage items. Very confusing, I'll try Ashby or Rumors. read more